Trada free spins grief

[DannyHJ]

<div class="bbWrapper">Hey guys great site you got here, just wondering about 50 free spins i got the last day on the slot &#039;lights&#039; on Trada i won a tenner on the free spins but got that 10 up to 400 playin immortal and DOA and a few others when i withdrew 330 i got an email sayin $200 was the max withdrawal so i have 172 euros on the way, i never saw that before, i thought it was turnover only all i can say is thank fudge i didnt get anything real decent on DOA or i would be really sickened now.Is this a common thing with free spins? cheers for any relies.</div>

 

[TradaCasino]

<div class="bbWrapper"><blockquote data-attributes="" data-quote="DannyHJ" data-source="post: 847924" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=847924" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-847924">DannyHJ said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Hey guys great site you got here, just wondering about 50 free spins i got the last day on the slot &#039;lights&#039; on Trada i won a tenner on the free spins but got that 10 up to 400 playin immortal and DOA and a few others when i withdrew 330 i got an email sayin $200 was the max withdrawal so i have 172 euros on the way, i never saw that before, i thought it was turnover only all i can say is thank fudge i didnt get anything real decent on DOA or i would be really sickened now.Is this a common thing with free spins? cheers for any relies. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> Hi Danny,<br /> <br /> Can you PM me your username so I can look into this?<br /> <br /> Thanks,<br /> <br /> Rachel.</div>

 

[TradaCasino]

<div class="bbWrapper">Hi Danny,<br /> <br /> No need to PM, I have located your case.<br /> <br /> There seems to have been a bit of confusion, so I will explain.<br /> <br /> You deposited to claim the Lights promotion on the 20th July but the spins didn&#039;t add automatically (I am not sure why they didn&#039;t work for you). On the 24th July, one of our live chat agents manually added the spins for you upon request. When you subsequently wagered your winnings and requested a withdrawal, the banking department checked your recent bonuses and saw you had received a freebie that day without depositing (and assumed this was just a no deposit freebie, not something you deposited for).<br /> <br /> For this reason, they mistakenly implemented the $200 maximum withdrawal. As you <b>had </b>deposited for the spins, this maximum withdrawal should not have been in place.<br /> <br /> I have now processed a withdrawal on your account for the remainder of your winnings. Sincere apologies, it was a case of human error that resulted from the spins being added separately to the deposit.<br /> <br /> Hope that makes sense,<br /> <br /> Rachel.</div>

 

[DannyHJ]

<div class="bbWrapper"><blockquote data-attributes="" data-quote="TradaCasino" data-source="post: 847931" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=847931" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-847931">TradaCasino said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Hi Danny,<br /> <br /> No need to PM, I have located your case.<br /> <br /> There seems to have been a bit of confusion, so I will explain.<br /> <br /> You deposited to claim the Lights promotion on the 20th July but the spins didn&#039;t add automatically (I am not sure why they didn&#039;t work for you). On the 24th July, one of our live chat agents manually added the spins for you upon request. When you subsequently wagered your winnings and requested a withdrawal, the banking department checked your recent bonuses and saw you had received a freebie that day without depositing (and assumed this was just a no deposit freebie, not something you deposited for).<br /> <br /> For this reason, they mistakenly implemented the $200 maximum withdrawal. As you <b>had </b>deposited for the spins, this maximum withdrawal should not have been in place.<br /> <br /> I have now processed a withdrawal on your account for the remainder of your winnings. Sincere apologies, it was a case of human error that resulted from the spins being added separately to the deposit.<br /> <br /> Hope that makes sense,<br /> <br /> Rachel. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> Thanks a mill Rachel that&#039;s awfully decent of you, Big thumbs up for Trada !! <br /> Thanks again, Danny</div>

 

[TradaCasino]

<div class="bbWrapper">No problem at all Danny <img src="/forums/styles/default/casinomeister/smilies/thumbsup.gif" class="smilie" loading="lazy" alt=":thumbsup:" title="Thumbsup :thumbsup:" data-shortname=":thumbsup:" /> <img src="/forums/styles/default/casinomeister/smilies/thumbsup.gif" class="smilie" loading="lazy" alt=":thumbsup:" title="Thumbsup :thumbsup:" data-shortname=":thumbsup:" /> Apologies again for the confusion,<br /> <br /> Rachel.</div>