1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice

Poll:Best Screenshot of the Month?



Candidates Revealed...Cast your vote!.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Trada free spins grief

Discussion in 'Casino Complaints - Bonus Issues' started by DannyHJ, Jul 26, 2017.

    Jul 26, 2017
  1. DannyHJ

    DannyHJ New Member

    Occupation:
    spark
    Location:
    Ireland
    Hey guys great site you got here, just wondering about 50 free spins i got the last day on the slot 'lights' on Trada i won a tenner on the free spins but got that 10 up to 400 playin immortal and DOA and a few others when i withdrew 330 i got an email sayin $200 was the max withdrawal so i have 172 euros on the way, i never saw that before, i thought it was turnover only all i can say is thank fudge i didnt get anything real decent on DOA or i would be really sickened now.Is this a common thing with free spins? cheers for any relies.
     
  2. Jul 26, 2017
  3. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    Hi Danny,

    Can you PM me your username so I can look into this?

    Thanks,

    Rachel.
     
  4. Jul 26, 2017
  5. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    Hi Danny,

    No need to PM, I have located your case.

    There seems to have been a bit of confusion, so I will explain.

    You deposited to claim the Lights promotion on the 20th July but the spins didn't add automatically (I am not sure why they didn't work for you). On the 24th July, one of our live chat agents manually added the spins for you upon request. When you subsequently wagered your winnings and requested a withdrawal, the banking department checked your recent bonuses and saw you had received a freebie that day without depositing (and assumed this was just a no deposit freebie, not something you deposited for).

    For this reason, they mistakenly implemented the $200 maximum withdrawal. As you had deposited for the spins, this maximum withdrawal should not have been in place.

    I have now processed a withdrawal on your account for the remainder of your winnings. Sincere apologies, it was a case of human error that resulted from the spins being added separately to the deposit.

    Hope that makes sense,

    Rachel.
     
  6. Jul 26, 2017
  7. DannyHJ

    DannyHJ New Member

    Occupation:
    spark
    Location:
    Ireland
    Thanks a mill Rachel that's awfully decent of you, Big thumbs up for Trada !!
    Thanks again, Danny
     
  8. Jul 27, 2017
  9. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    No problem at all Danny :thumbsup: :thumbsup: Apologies again for the confusion,

    Rachel.
     

Share This Page