I've been playing at Trada for some years. As we know they operate a cashback scheme whereby if you deposit using the bonus code CB25 you build up cashback which is then credited as £2.00 cash credits with every £70.00 wagered.
Recently the cashback bar on my account froze and I no longer received the £2.00 cashbacks. By now I had accrued over £2k in pending cashback. I reported that to Trada CS who after some time said it had been resolved. Well it hadn't and furthermore my £2k cashback had been wiped to just a £50 balance!
I contacted CS again and they didn't seem to understand what I was getting at.
Not really worth raising a complaint or PAB about it, but for a good casino they seem to have more than their fair share of technical problems. particularly where bonuses etc are concerned.
Chris
Recently the cashback bar on my account froze and I no longer received the £2.00 cashbacks. By now I had accrued over £2k in pending cashback. I reported that to Trada CS who after some time said it had been resolved. Well it hadn't and furthermore my £2k cashback had been wiped to just a £50 balance!
I contacted CS again and they didn't seem to understand what I was getting at.
Not really worth raising a complaint or PAB about it, but for a good casino they seem to have more than their fair share of technical problems. particularly where bonuses etc are concerned.
Chris