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Tower Quest

Discussion in 'Casino Complaints - Non-Bonus Issues' started by davos11, Apr 26, 2015.

    Apr 26, 2015
  1. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    My first time playing this slot at CasinoSaga ,

    I get the bonus triggered whre you pick your bonus from the left or right column , I wasn't sure what my choices where so i check the paytable , After looking i go to close the paytable to get back by the game but i actually click the wrong cross and exit the game ....

    When i reload the slot the bouns is no longer there , I ask chat what has happened and they tell me




    Chatting
    _

    hi

    Pasi: Hello! How can i help you? :)

    ME : i was playing tower quest , and a bonus was triggered , its my first time playing this slot so i checked the paytable to see what was happening , i accidentaly closed the slot instead of closing the paytable and when i reloaded the slot , the bonus was gone

    i had built up the left and right side and it was asking me to pick one so i thought i better see what my choices where

    Pasi: Ah. Sadly that will happen, if you reload the game.

    so what happens ?

    Pasi: I will have to check with our technical team, if there´s anything we can do about it.

    Pasi: I will crate a ticket to them and we will be in contact with you via email, when we have received an answer from them.

    ME : there best had be as i would have won money , I will be closing my account if there inst a quick solution as that really inst good enough , Especially as you are aware of the problem and are allowing the game to be played still

    Pasi: I do not think that is a "problem", i do believe it´s how the game is designed to work, by the game developer, but as i said, i will investigate the matter further.

    ME : no other game i have ever played takes bonuses off you if you close the game

    I got 25x my stake off the last bonus so i may well have just lost that or more as i accidentaly exited the game




    Has anyone else had this problem , I have never experienced a game that does not reload where you left it , If it was an error then surely once it was found out they should have pulled the game until it was fixed as it will drastically affext the RTP
     
  2. Apr 26, 2015
  3. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    The rest of the chatlog



    Pasi: That is something we will look up to and we will also contact the game developer regarding this.

    ME : but you said you were aware of this happening

    why havnt you already passed it on

    and why hasnt the game been pulled

    or at the very least a warning


    Pasi: I said that that happens if you reload the game.

    Pasi: As it is meant to function like that.

    ME : yes but if you accidentaly click off , you have to reload

    i didnt know how to get the paytable off and get back to the game and there was a small red cross beneath the paytable so i clicked that

    i didnt refresh i closed and reopened

    plus what would happen if the bonus was reay and i clicked the CHALLENGE , when i came back i would have lost the bonus .......And again no warning of this

    Pasi: As i sated before, i will contact our technical team to make sure that it is not a bug. As of now, that´s all i can do, before we have investigated the matter further.

    ME : but you said you were aware of the problem.....

    so why has this not already been looked into

    Pasi: And i also stated several times, that it is how the game functions. It is not a bug, but to be sure, i have contacted our technical team.

    ME : so the game is set up to essentially steal a bonus from you if you accidentally close the game , or refresh the page , what happens if JAVA crashes , or there is a browser problem ???? , YOu lose the bonus then to . NO other game i know functions like this ,Surely this affects the RTP

    Pasi: That is something we will investigate and we will get back to you via email.
     
  4. Apr 26, 2015
  5. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    Nevermind , I have solved the problem now , NO thanks to live help hahah
     
  6. Apr 26, 2015
  7. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    what happened then?
     
  8. Apr 26, 2015
  9. Finn

    Finn Senior Member MM

    Occupation:
    Engineer
    Location:
    Finland
    Earned bonuses are shown and active only when your coin value and coin level settings are the same as when they were earned. I guess the confusion is related to that, coin value and level resetting on re-start, but then the op solved it by setting the same coin value and level.
     
    Last edited: Apr 26, 2015
    2 people like this.
  10. Apr 26, 2015
  11. davos11

    davos11 Experienced Member

    Occupation:
    self employed
    Location:
    uk
    Exactly as Finn said , Its a shame that Live Help couldnt have informed me of this when asked , Luckily i continued to play the slot and reset my stake from the manual £1 back to 0.40p and then i was able to access my bonus again . I was going ot leave the slot after that experience to and try something else , I got lucky i guess haah .
     
  12. Apr 26, 2015
  13. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    It's more of a shame that the game settings reset when you reload it.
     
  14. Apr 26, 2015
  15. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Yes: a bit of an oversight by PnG IMO. It should force you back to the stake you were last on or players that do this might never realise that they are due some money.
     
  16. Apr 26, 2015
  17. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    I feel frustrated with this slot. Not matter which feature you play it spits out silly returns of 5-15x bet at best. Exactly like when I watched dunover's tryout of this slot. If anyone can convince me to play this slot again then I will be back or else I am close to call it worst paying slot from these guys. :mad:
     

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