Pinababy69
RIP Lisa
- Joined
- Oct 15, 2004
- Location
- Toronto, Ontario - Canada
Hi everyone,
I just wanted to make it clear since I do not wish to cause any misconfusion or make statements that are open to different interpretations and that is that all money contributed to a progressive jackpot that was discontinued was in fact paid back to the players at the time which I am sure some of you will recall.
When I used the word affected I meant anyone who played those games was reimbursed even those not playing maxbet/maxlines as after all each spin does contribute to the progressive.
This is back when I was casino manager for Thebes Casino a position I left to take up the position of representative for TG which I announced on Meister along with my motivation(s) for doing so.
There was some thought of distributing the money across the other progressive jackpot games but it was decided that this was the better solution and personally I would have to agree.
Kind Regards
David
So you paid back the players who played games with missing symbols, with their own money?
Of course you should have distributed the money across the other jackpot games. That's how it's done.
Whatever "compensation" you made to players was your/Topgame's responsibility, for allowing them to play games that were malfunctioning for a month at least. So you're saying now that back in June when you compensated affected players for this...you used funds that they had already contributed to the progressive jackpots, rather than pay them from your own pockets? We don't even know how many people you actually compensated, do we? We're talking hundreds of thousands of dollars in progressive contributions over how long? Did you email your ENTIRE database, or only compensate those who were aware of the malfunctioning games via message boards, etc. and who contacted you themselves?
How convenient that eight months after we've been asking where this money went to....this is the explanation. That it was used as COMPENSATION for faulty software. Absolutely unbelievable. And why didn't someone say this back in June, when we kept asking over and over....where's the money from Dougie's Delights?
The compensation made to players was supposed to be because symbols were missing from the reels, I would assume thus changing the RTP drastically. Therefore no one who played the affected games actually got anywhere near a fair game. Now we find out you didn't compensate them for that at all. Topgame is saying they simply returned progressive contributions? And used progressive contributions to return deposits?
I wonder if amounts you popped into the player's accounts as payback had a WR attached to it?
Jas...you played the game Dougie's Delights I think right? How much compensation did you get?
I really think I've heard it all now. That progressive money should have been kept separate, not used as part of the day to day operating capital, to pay players who were ripped off playing gaffed software for a month at least. Over 300K of compensation you guys paid back? Yeah okay. No wonder you guys made a business decision to not reinstate those jackpot games....ha!!
I'm with me_and_ed...I'm done with them and done with this.
EDIT: Maphesto, please PAB on that and let Max handle it. I'd like to hear an answer on it as well...but I would also like to see you get your money/winnings.