Too many excuses at slotocash casino.

[VeryBad]

I recently won a few hundred dollars at Slotocash casino. I requested a cashout. They advertise 24-72 hr approval and after an online chat and an email from me, my cashout was finally approved during the 71st hr. I was told,on several occasions that 'Most people receive their funds in a day or two but they say it can take up to 7 days because "Obviously,things happen". Well guys 12 days and counting and nothing but excuses from support and their casino rep,who actually had the nerve to tell me that the cashout had already been processed and done but he would "Get in touch with your bank and get the money traced." Listen, I've been in touch with the man who handles my accounts at a major bank and there is no such trace being performed. So frustrating. I know this is a n accredited casino but this isn't the first alarm bell that has gone off between their support and myself 2 weeks doesn't reach PAB status but what do I do next?

 

[anniemac]

Have you contacted the Rep here, Ms Sloto? If not, that's the first thing you should do.

Then if, after giving her a chance to fix this, nothing happens, then contact Maxd about Pitching a Bitch.

The Rep here is usually on top of things so I am sure she can help you with this.

 

[Sloto]

Which Casino rep did you speak to? Please PM me your username and I will look into it for you

Regards

Ms Sloto

 

[Nifty29]

I recently won a few hundred dollars at Slotocash casino. I requested a cashout. They advertise 24-72 hr approval and after an online chat and an email from me, my cashout was finally approved during the 71st hr. I was told,on several occasions that 'Most people receive their funds in a day or two but they say it can take up to 7 days because "Obviously,things happen". Well guys 12 days and counting and nothing but excuses from support and their casino rep,who actually had the nerve to tell me that the cashout had already been processed and done but he would "Get in touch with your bank and get the money traced." Listen, I've been in touch with the man who handles my accounts at a major bank and there is no such trace being performed. So frustrating. I know this is a n accredited casino but this isn't the first alarm bell that has gone off between their support and myself 2 weeks doesn't reach PAB status but what do I do next?

As others have suggested, you need to contact the CM rep first. It is expected that you do this before posting a complaint, especially when an accredited casino is involved.

It does seem too long to wait, but as a US player you will experience these delays from time to time unfortunately. You don't seem to be having a great experience with online casinos based on your posts thus far.

I would suspect that it is a genuine error somewhere as Sloto are renowned for fast efficient payment.

 

[VeryBad]

Been on contact with Stephen Vaughn who continues to insist "the trace is being performed and it will be made clear when you follow up with your bank". Not my job to go chase down money that should already be in my hands. I'm fed up with the whole experience and,sadly, I've been a bit rude in my emails since this post. No expletives..but clearly the writing of someone who has had more than a few bad online experiences. If I'm wrong,so be it..I've had enough excuses.

 

[VeryBad]

If you like RTG

Additionally, to anyone who doesn't mind the rather tame RTG software and wants to play somewhere that cashouts, at least the 4 or 5 I've made in the last few months, are processed quickly and efficiently..try ClubWorld. I've had 2 cash outs since I requested this one on slotocash.

I'm editing this. It was inaccurate to say ClubWorld processed 2 in same time. The second was requested previous to this time frame. I will say,however that I requested from them 2 days after the slotocash request and the money was received last week. Wouldn't want to give out any false information.

 

[Sloto]

Please PM me your username so I can handle this quickly for you. I also agree its not your repsonsibility to chase funds and I am interested to see what has gone wrong with your withdrawal.

Ms Sloto

 

[Sloto]

Not received your username yet by PM, but I spoke to the rep and read the email he sent you. He informed you that we were getting the wire receipt from our bank and putting a trace on the funds. If we get confirmation from the bank that the funds are with your bank then you can provide them with the wire receipt as we are not able to recall funds already wired. We are working on this issue for you but bank traces do take time and I apologies for the problems you are encountering with your withdrawal.

Best Regards

Ms Sloto

 

[VeryBad]

Thought I'd share the ongoing details. I was contacted and received a PM today . A second payment has supposedly been initiated so, when the situation is resolved,I'll share that,as well. Thanks for the comments. I'm new to this..NOT new to problems collecting,just new to this process.

 

[Seventh777]

Thought I'd share the ongoing details. I was contacted and received a PM today . A second payment has supposedly been initiated so, when the situation is resolved,I'll share that,as well. Thanks for the comments. I'm new to this..NOT new to problems collecting,just new to this process.

Well maybe next time when you are `New to this` you should be more forgiving in your OP and at least wait for a rep`s reply before travelling down the `Spouting excuses` road.

 

[Pursey]

There seems to be a few of these lately with Slotocash (yes, myself included - if you look at my recent posts). I read the forums pretty often, I just don't often post. When compared to the big guys who get these things bang on every time Slotocash isn't coming close to the league of 32Red or Intercasino etc in terms of timely processing of withdrawals, and they seem to have a bit of a habit of bonus banning the moment somebody actually manages to clear one of their horrendously hard to clear bonuses.

For me, in the past when seeing trends like this start to be exhibited it's the smoldering ember on the haystack. I'm happy to be proven wrong - I hope I am. I guess I'm a little jaded after watching 7 years of Online Casinos rise and fall.

 

[VeryBad]

Well maybe next time when you are `New to this` you should be more forgiving in your OP and at least wait for a rep`s reply before travelling down the `Spouting excuses` road.

I don't believe you will see the quote "spouting excuses" anywhere in my post. If you're going to be snippy ,at least quote me accurately. Additionally,as seems clear to me, my original post was in the form of a question. "What do I do next?" or something close to that. I didn't attack anyone and didn't even know how to go to the 'top' of the casinos 'food chain'. because I am NEW to this..like I said... I WAS in touch with a rep and,AS I ALSO SAID, nothing was being done,or si it seemed. As I ALSO posted..when and if it's resolved,I'll be happy to post THAT.as well. Have a beautiful day.

 

[Nifty29]

I don't believe you will see the quote "spouting excuses" anywhere in my post. If you're going to be snippy ,at least quote me accurately. Additionally,as seems clear to me, my original post was in the form of a question. "What do I do next?" or something close to that. I didn't attack anyone and didn't even know how to go to the 'top' of the casinos 'food chain'. because I am NEW to this..like I said... I WAS in touch with a rep and,AS I ALSO SAID, nothing was being done,or si it seemed. As I ALSO posted..when and if it's resolved,I'll be happy to post THAT.as well. Have a beautiful day.

You need to chill.

You may not have said "spouting excuses" but you did name your thread "Too many excuses" which is essentially the same, plus you admitted to being rude to CS agents......and all of this BEFORE contacting the rep.

If you are in fact "New to this", then you should take the advice of those who aren't. Seventh77 was just saying, as I am, that your approach is the wrong one and hurts your chances rather than helping them. Instead, you made it about one small misquote and ignored the message itself.....and I'm sure you knew what he was saying.

 

[Seventh777]

You need to chill.

You may not have said "spouting excuses" but you did name your thread "Too many excuses" which is essentially the same, plus you admitted to being rude to CS agents......and all of this BEFORE contacting the rep.

If you are in fact "New to this", then you should take the advice of those who aren't. Seventh77 was just saying, as I am, that your approach is the wrong one and hurts your chances rather than helping them. Instead, you made it about one small misquote and ignored the message itself.....and I'm sure you knew what he was saying.

I was going to reply with basically what you wrote, but you`ve done it for me, cheers .

However, I have a vague recollection of my activities after around 20:00 Wednesday this week, roughly the time a very close friend had returned from their extended holiday in the Ukraine and brought me some moonshine type Absinthe back, Jesus wept, I daren`t look at the posts i`ve made since then lol, I have had crazy 2-3 day benders before when i`ve lost a day, but, this is the 1st time ever that i`ve gained one .

Footnote:- You gotta stop drinking that stuff when you run out of sugar and Dali paintings start making sense.

 

[Nifty29]

I was going to reply with basically what you wrote, but you`ve done it for me, cheers .

However, I have a vague recollection of my activities after around 20:00 Wednesday this week, roughly the time a very close friend had returned from their extended holiday in the Ukraine and brought me some moonshine type Absinthe back, Jesus wept, I daren`t look at the posts i`ve made since then lol, I have had crazy 2-3 day benders before when i`ve lost a day, but, this is the 1st time ever that i`ve gained one .

Footnote:- You gotta stop drinking that stuff when you run out of sugar and Dali paintings start making sense.

Yeah, Dali would look less like Dalek after a few brews.

 

[Seventh777]

Yeah, Dali would look less like Dalek after a few brews.

"We all make mistakes", uttered the short sighted Dalek as he climbed down from the dustbin :xxx

 

[VeryBad]

to clarify

Perhaps I've been unclear. It was my understanding that a casino complaint forum was where members went to share experiences such as the one I had..and just as information ...am still having,so far. My perception was the PAB was where a member went to get some nefarious deed looked at and even maybe get some help. This was ..what I thought the space was for..Complaints..so I was complaining. Not hurling insults..complaining. Just as one might about the guy who annoyed him on the bus or train. If I was wrong..well, now I know better,don't I? It appears,from what I've now seen on my thread,that I'm not the only one who has had a recent problem with them so perhaps I wasn't quite as out of line as I've been made to feel. I contacted my bank this morning and still nothing from the folks at slotocash but will keep interested parties apprised. Disinterested ones too. Have a great day.

 

[VeryBad]

TY

I hear ya. Thanks.

You need to chill.

You may not have said "spouting excuses" but you did name your thread "Too many excuses" which is essentially the same, plus you admitted to being rude to CS agents......and all of this BEFORE contacting the rep.

If you are in fact "New to this", then you should take the advice of those who aren't. Seventh77 was just saying, as I am, that your approach is the wrong one and hurts your chances rather than helping them. Instead, you made it about one small misquote and ignored the message itself.....and I'm sure you knew what he was saying.

 

[labeled]

FWIW, I just cashed out at Desert Nights (Sloto's sister, the Rival version) yesterday afternoon and by this afternoon it was marked as "complete." Sunday to Monday. I anticipate the wire hitting my bank by Wednesday at the latest.

Just my experience, but if there'd been problems, my WD indicates that it's something they're actively working on.

 

[chayton]

@ the OP, Sloto has a great reputation for quick payouts, and this issue with your withdrawal is one of the very few complaints I've seen from this casino. I understand it's frustrating, I once had a wire go missing for almost a month (from another casino) and I was breathing fire by the end of it. But try to be patient, I'm sure they'll sort it out for you.

Just a thought, but if this was your first withdrawal you may want to contact the rep and make sure that all of your bank details were entered correctly. Awhile back there was a member who had transposed some numbers or entered the wrong branch number or something and their payment got lost for awhile. I don't remember now who it was, but I seem to remember that it all eventually worked out.

 

[VeryBad]

still nothing

Thank you for your email. Our wires are usually in members account within 1 to 2 days. I should expect the funds to hit your account Monday / Tuesday latest. A trace was put on the initial wire so I can find out what happened in your case.

Above is a copy of a PM I received last week. It is now "Tuesday latest" Still nothing from slotocash. Perhaps my irritation was not as misplaced as some of you may think,eh?

 

[chuchu59]

Slotocash has a stellar reputation for quick w/ds especially for USA customers. I havent seen other US players complaining so maybe this case is an odd man out. I doubt Sloto would want to tarnish their reputation for a few hundred bucks. Nevertheless Ms Sloto should at least give the OP a reason as to what went wrong.

 

[VeryBad]

MORE EXCUSES AT SLOTOCASH CASINO

Here's one for all the guys on here clobbering me and defending slotocash. More excuses about 3rd party processors and swift numbers. Ludicrous. I've now (and this one is all my fault) bounced a check because I was stupid enough to count on what I was told . Terrific, they credited my account with a 50.00 bonus. Which is ABSOLUTELY worthless if I don't get paid anyway. They may as well have given me a 10,000 bonus. Same outcome. I've had it up to HERE with the nonsense and excuses. The fact that I asked them to Western Union the money to me about four times last week wasn't responded to or addressed. Yes, my ORIGINAL thread title was perfectly worded. "TOO MANY EXCUSES AT SLOTOCASH CASINO.

 

[Sloto]

These are not excuses but genuine reasons for you not getting the wire. We don't have control over our 3rd party processors and sometimes errors ocur. We instructed them to send an additional wire due to you not getting the first wire and now we have identified the reason you did not get either. I have handled this issue as priority and credited you a bonus as way of apology due to the error and I can assure you that you will recieve payment.

There is no reason for us to delay your wire and make up excuses an error has occured and we are putting it right.

Ms Sloto

 

[VeryBad]

and on we go

Here we are,a week later and over 3 weeks since I requested the money. Supposedly a THIRD wire was issued and I received a message that it had been initiated Monday and again the same message Tuesday (could've been Tues and Wed). I received a message yesterday stating that my bank had informed her 3rd party processor that the funds would be in my account today. Guess what? Surprise,surprise...no money... if it wasn't ME,I'd be laughing already.

I recently won a few hundred dollars at Slotocash casino. I requested a cashout. They advertise 24-72 hr approval and after an online chat and an email from me, my cashout was finally approved during the 71st hr. I was told,on several occasions that 'Most people receive their funds in a day or two but they say it can take up to 7 days because "Obviously,things happen". Well guys 12 days and counting and nothing but excuses from support and their casino rep,who actually had the nerve to tell me that the cashout had already been processed and done but he would "Get in touch with your bank and get the money traced." Listen, I've been in touch with the man who handles my accounts at a major bank and there is no such trace being performed. So frustrating. I know this is a n accredited casino but this isn't the first alarm bell that has gone off between their support and myself 2 weeks doesn't reach PAB status but what do I do next?

 

[VeryBad]

C'mon already

It is now almost 4 weeks since I requested this cash out. The back and forth with sloto has become almost surreal. A 3rd wire was supposedly sent at the beginning of the week to the correct 'swift' which was apparently the reason for the first 2 wires not arriving. I received a message 2 days ago claiming the funds would be in my account Friday,as per the 3rd party processor. Today is Saturday. Guess what? Easy guess...no money. This is ridiculous. She's trying to say this is my fault for providing incorrect information. Sorry, this isn't MY fault. These are silly games and nonsense. Perhaps I'm being too much of a headache and this is retaliation? Whatever the reason,I haven't received my funds from this casino with such a 'sterling' reputation.

 

[Akrasia]

It is not the casino's fault!

They have to rely on these processors and they can't just magically make the issues disappear. They are telling you the reasons and going to all sorts of lengths to try and make sure your payment gets to you as quickly as possible.

I had a cashout recently with Slotocash and it was in my account within 2 days.

I know it's hard but please try to be patient.

 

[Nifty29]

It is now almost 4 weeks since I requested this cash out. The back and forth with sloto has become almost surreal. A 3rd wire was supposedly sent at the beginning of the week to the correct 'swift' which was apparently the reason for the first 2 xwires not arriving. I received a message 2 days ago claiming the funds would be in my account Friday,as per the 3rd party processor. Today is Saturday. Guess what? Easy guess...no money. This is ridiculous. She's trying to say this is my fault for providing incorrect information. Sorry, this isn't MY fault. These are silly games and nonsense. Perhaps I'm being too much of a headache and this is retaliation? Whatever the reason,I haven't received my funds from this casino with such a 'sterling' reputation.

Retaliation? Really? I think you're losing the plot completely.

If YOU provided the wrong INFORMATION then it is YOUR fault.

Did you review what you provided and/or check with your bank?

I thought that US banks use IBAN not SWIFT? Might be remembering wrong perhaps.

I can assure you that sloto has NO reason to deliberately delay your withdrawal. Maybe you should PAB so we can find out what the problem really is.

IMO you need to calm down as it could be very bad for your chances of resolution.

 

[anniemac]

Nifty,

My bank uses a Swift number. I think it's IBAN they don't use. Some banks don't have their own SWIFT numbers and that throws up problems.



VeryBad,

I don't presume to know what the problem is with your payment, however, if you think you have done all you can do and are getting nowhere, PAB. You will gain nothing by posting on this forum. Give it to Maxd and let him handle it.

Personally, I really think there is a problem and that Slotocash is doing their best to fix it. I have been playing at Sloto Rival since they came to be and now play at both casinos and have always found them to be on the ball with payments and customer support. Their reputation depends on it.

 

[cpdnd31]

OK here is the major problem I think.. I have a credit union acct. It does not have a swift code. I have called main branch talked to the person in charge of international transfers. They have never heard of it or used one. (This is on USA side). Now on international side all they use now are swift codes. It use to be you could just use you routing(IBAN) and bank acct number not anymore. So then I found out through another casino when you dont have a swift code there are generic ones that they will use. Sometimes they work but sometimes they don't. Knowing this I now play at casinos that have other methods of receiving my winnings. Check basically. However I also have to make sure that the checks are from American bank otherwise no way to cash them. America's credit unions also use 3rd party banks I forget what there called to process international transfers which adds to the confusion. So it's not lack of Sloto not wanting to pay it is lack of information and bank routing system with swift codes verse routing codes that is causing the problems. I would love to play at slotocash I tried but unfortunately do to the withdrawal methods I can't. Give them a break I have heard from many Sloto is one of the best they will make it right its just a matter of how they can do it. Also some major banks I heard don't know if true or not are now screening and trying to back trace international deposits to try and figure out if it is indeed coming from casino processor. So that also could be the problem on the American side. Anyways when you live in America the one thing you need to learn is sometimes it just happens and have to wait it out. You see Mrs. Sloto has been contacting you and trying I would be more concerned if there was no communication as in other casinos.

 

[shell59]

Posting

Hello Verybad,

Please do not let some of these posts discourage you from posting. I know the first time I posted I was asking a question about payment and some of the answers I received blew my hair back. There are nice helpful people out there that are willing to help or even just sympathize with you. I just don't want this to stop you from posting on this site because it really kept me away. They do have some very good info here though and I appreciate knowing what is going on with your withdrawal. It has happened to me before (not at Slotocash) and it can be very frustrating.

 

[chuchu59]

Hello Verybad,

Please do not let some of these posts discourage you from posting. I know the first time I posted I was asking a question about payment and some of the answers I received blew my hair back. There are nice helpful people out there that are willing to help or even just sympathize with you. I just don't want this to stop you from posting on this site because it really kept me away. They do have some very good info here though and I appreciate knowing what is going on with your withdrawal. It has happened to me before (not at Slotocash) and it can be very frustrating.

While we should do our utmost to encourage members to post their experiences the sort of posting style from Verybad is just that (very bad) and should be discouraged.Being too antagonistic and confrontational does not yield results and will make it harder for the mediators to get the desired result. While Slotocash has yet to provide a solution to the OP's case at least they are looking into it. It also does seem that Slotocash pays USA players timely so its likely to be the odd man out.

 

[VeryBad]

Calm but not as convinced as you seem to be that the money's coming. Told for 3rd time on FRIDAY .Today is Monday. Tomorrow will make FOUR WEEKS since request. Forgive my doubts. You'd be having them too...I will PAB tomorrow.

Retaliation? Really? I think you're losing the plot completely.

If YOU provided the wrong INFORMATION then it is YOUR fault.

Did you review what you provided and/or check with your bank?

I thought that US banks use IBAN not SWIFT? Might be remembering wrong perhaps.

I can assure you that sloto has NO reason to deliberately delay your withdrawal. Maybe you should PAB so we can find out what the problem really is.

IMO you need to calm down as it could be very bad for your chances of resolution.

 

[VeryBad]

How to PAB?

Can someone explain to me how PAB works? The money was SUPPOSEDLY wired to me, for the third time last Monday or Tuesday. People keep telling me slotocash pays in a day or 2 usually. Well, it has been 4 weeks due to some confusion but it's now 8 days since the 3rd wire was claimed to be initiated..What do I do next?

 

[Nate]

I play at Sloto regularly. The rep really tries hard to make sure everything is in order - I applaud her for that!

I have had cashouts in excess of $3000 paid in less than 24hours. I don't think they will stall you and create bad publicity for themselves.

I genuinely think there is a problem somewhere and they are attempting to resolve it. Feel free to PAB but I know how frustrating a wire can be... I waited almost 20 days (if i remember correctly) ... that was with no hiccups.

Sloto have been really genuine in my experiences with them.

Nate

 

[Slotster!]

For me, in the past when seeing trends like this start to be exhibited it's the smoldering ember on the haystack.

I worried about this on a previous thread in relation to this casino.

Seems Bryan is more than happy however with these guys and, having met the rep/staff there personally - is in a much better position the make the call than I am!

Personally speaking, there's enough niggles surrounding this group to make me steer clear - but that is just a personal choice/feeling. It might be a level of staff knowledge or a disproportionate number of players actually taking to the boards to complain - but there's enough smoke for me to just think maybe not.

Mind you. I'm naturally suspicious of this software anyway. But then I'm just suspicious generally

Pretty sure they wouldn't be allowed to hang around Casinomeister for so long if they were out to do anyone over.

Hope you get it sorted.

 

[ksb11]

I have to say from my personal experience with the Slotocash group, when I have requested a wire payout from them, they are 100% money with processing and getting my $$$ to my account with precision and swiftness. I am not crazy about the table limits when it comes to play, but payouts are not a worry.

 

[VeryBad]

payment received

After 1 month and several mix-ups on both ends, the wire appeared in my account this morning. Thanks to sloto. You may feel free to close my account.Your attention to the issue has been appreciated.