Too many excuses at slotocash casino.

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
I recently won a few hundred dollars at Slotocash casino. I requested a cashout. They advertise 24-72 hr approval and after an online chat and an email from me, my cashout was finally approved during the 71st hr. I was told,on several occasions that 'Most people receive their funds in a day or two but they say it can take up to 7 days because "Obviously,things happen". Well guys 12 days and counting and nothing but excuses from support and their casino rep,who actually had the nerve to tell me that the cashout had already been processed and done but he would "Get in touch with your bank and get the money traced." Listen, I've been in touch with the man who handles my accounts at a major bank and there is no such trace being performed. So frustrating. I know this is a n accredited casino but this isn't the first alarm bell that has gone off between their support and myself 2 weeks doesn't reach PAB status but what do I do next?
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Have you contacted the Rep here, Ms Sloto? If not, that's the first thing you should do.

Then if, after giving her a chance to fix this, nothing happens, then contact Maxd about Pitching a Bitch.

The Rep here is usually on top of things so I am sure she can help you with this.
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Which Casino rep did you speak to? Please PM me your username and I will look into it for you

Regards

Ms Sloto
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I recently won a few hundred dollars at Slotocash casino. I requested a cashout. They advertise 24-72 hr approval and after an online chat and an email from me, my cashout was finally approved during the 71st hr. I was told,on several occasions that 'Most people receive their funds in a day or two but they say it can take up to 7 days because "Obviously,things happen". Well guys 12 days and counting and nothing but excuses from support and their casino rep,who actually had the nerve to tell me that the cashout had already been processed and done but he would "Get in touch with your bank and get the money traced." Listen, I've been in touch with the man who handles my accounts at a major bank and there is no such trace being performed. So frustrating. I know this is a n accredited casino but this isn't the first alarm bell that has gone off between their support and myself 2 weeks doesn't reach PAB status but what do I do next?

As others have suggested, you need to contact the CM rep first. It is expected that you do this before posting a complaint, especially when an accredited casino is involved.

It does seem too long to wait, but as a US player you will experience these delays from time to time unfortunately. You don't seem to be having a great experience with online casinos based on your posts thus far.

I would suspect that it is a genuine error somewhere as Sloto are renowned for fast efficient payment.
 

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
Been on contact with Stephen Vaughn who continues to insist "the trace is being performed and it will be made clear when you follow up with your bank". Not my job to go chase down money that should already be in my hands. I'm fed up with the whole experience and,sadly, I've been a bit rude in my emails since this post. No expletives..but clearly the writing of someone who has had more than a few bad online experiences. If I'm wrong,so be it..I've had enough excuses.
 

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
If you like RTG

Additionally, to anyone who doesn't mind the rather tame RTG software and wants to play somewhere that cashouts, at least the 4 or 5 I've made in the last few months, are processed quickly and efficiently..try ClubWorld. I've had 2 cash outs since I requested this one on slotocash.

I'm editing this. It was inaccurate to say ClubWorld processed 2 in same time. The second was requested previous to this time frame. I will say,however that I requested from them 2 days after the slotocash request and the money was received last week. Wouldn't want to give out any false information.
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Please PM me your username so I can handle this quickly for you. I also agree its not your repsonsibility to chase funds and I am interested to see what has gone wrong with your withdrawal.

Ms Sloto
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Not received your username yet by PM, but I spoke to the rep and read the email he sent you. He informed you that we were getting the wire receipt from our bank and putting a trace on the funds. If we get confirmation from the bank that the funds are with your bank then you can provide them with the wire receipt as we are not able to recall funds already wired. We are working on this issue for you but bank traces do take time and I apologies for the problems you are encountering with your withdrawal.

Best Regards

Ms Sloto
 

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
Thought I'd share the ongoing details. I was contacted and received a PM today . A second payment has supposedly been initiated so, when the situation is resolved,I'll share that,as well. Thanks for the comments. I'm new to this..NOT new to problems collecting,just new to this process.
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
Thought I'd share the ongoing details. I was contacted and received a PM today . A second payment has supposedly been initiated so, when the situation is resolved,I'll share that,as well. Thanks for the comments. I'm new to this..NOT new to problems collecting,just new to this process.

Well maybe next time when you are `New to this` you should be more forgiving in your OP and at least wait for a rep`s reply before travelling down the `Spouting excuses` road.
 

Pursey

Dormant account
Joined
Jan 12, 2007
Location
Australia
There seems to be a few of these lately with Slotocash (yes, myself included - if you look at my recent posts). I read the forums pretty often, I just don't often post. When compared to the big guys who get these things bang on every time Slotocash isn't coming close to the league of 32Red or Intercasino etc in terms of timely processing of withdrawals, and they seem to have a bit of a habit of bonus banning the moment somebody actually manages to clear one of their horrendously hard to clear bonuses.

For me, in the past when seeing trends like this start to be exhibited it's the smoldering ember on the haystack. I'm happy to be proven wrong - I hope I am. I guess I'm a little jaded after watching 7 years of Online Casinos rise and fall. :)
 

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
Well maybe next time when you are `New to this` you should be more forgiving in your OP and at least wait for a rep`s reply before travelling down the `Spouting excuses` road.

I don't believe you will see the quote "spouting excuses" anywhere in my post. If you're going to be snippy ,at least quote me accurately. Additionally,as seems clear to me, my original post was in the form of a question. "What do I do next?" or something close to that. I didn't attack anyone and didn't even know how to go to the 'top' of the casinos 'food chain'. because I am NEW to this..like I said... I WAS in touch with a rep and,AS I ALSO SAID, nothing was being done,or si it seemed. As I ALSO posted..when and if it's resolved,I'll be happy to post THAT.as well. Have a beautiful day.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I don't believe you will see the quote "spouting excuses" anywhere in my post. If you're going to be snippy ,at least quote me accurately. Additionally,as seems clear to me, my original post was in the form of a question. "What do I do next?" or something close to that. I didn't attack anyone and didn't even know how to go to the 'top' of the casinos 'food chain'. because I am NEW to this..like I said... I WAS in touch with a rep and,AS I ALSO SAID, nothing was being done,or si it seemed. As I ALSO posted..when and if it's resolved,I'll be happy to post THAT.as well. Have a beautiful day.

You need to chill.

You may not have said "spouting excuses" but you did name your thread "Too many excuses" which is essentially the same, plus you admitted to being rude to CS agents......and all of this BEFORE contacting the rep.

If you are in fact "New to this", then you should take the advice of those who aren't. Seventh77 was just saying, as I am, that your approach is the wrong one and hurts your chances rather than helping them. Instead, you made it about one small misquote and ignored the message itself.....and I'm sure you knew what he was saying.
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
You need to chill.

You may not have said "spouting excuses" but you did name your thread "Too many excuses" which is essentially the same, plus you admitted to being rude to CS agents......and all of this BEFORE contacting the rep.

If you are in fact "New to this", then you should take the advice of those who aren't. Seventh77 was just saying, as I am, that your approach is the wrong one and hurts your chances rather than helping them. Instead, you made it about one small misquote and ignored the message itself.....and I'm sure you knew what he was saying.

I was going to reply with basically what you wrote, but you`ve done it for me, cheers ;).

However, I have a vague recollection of my activities after around 20:00 Wednesday this week, roughly the time a very close friend had returned from their extended holiday in the Ukraine and brought me some moonshine type Absinthe back, Jesus wept, I daren`t look at the posts i`ve made since then lol, I have had crazy 2-3 day benders before when i`ve lost a day, but, this is the 1st time ever that i`ve gained one :eek2:.

Footnote:- You gotta stop drinking that stuff when you run out of sugar and Dali paintings start making sense.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I was going to reply with basically what you wrote, but you`ve done it for me, cheers ;).

However, I have a vague recollection of my activities after around 20:00 Wednesday this week, roughly the time a very close friend had returned from their extended holiday in the Ukraine and brought me some moonshine type Absinthe back, Jesus wept, I daren`t look at the posts i`ve made since then lol, I have had crazy 2-3 day benders before when i`ve lost a day, but, this is the 1st time ever that i`ve gained one :eek2:.

Footnote:- You gotta stop drinking that stuff when you run out of sugar and Dali paintings start making sense.

Yeah, Dali would look less like Dalek after a few brews.
 

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
to clarify

Perhaps I've been unclear. It was my understanding that a casino complaint forum was where members went to share experiences such as the one I had..and just as information ...am still having,so far. My perception was the PAB was where a member went to get some nefarious deed looked at and even maybe get some help. This was ..what I thought the space was for..Complaints..so I was complaining. Not hurling insults..complaining. Just as one might about the guy who annoyed him on the bus or train. If I was wrong..well, now I know better,don't I? It appears,from what I've now seen on my thread,that I'm not the only one who has had a recent problem with them so perhaps I wasn't quite as out of line as I've been made to feel. I contacted my bank this morning and still nothing from the folks at slotocash but will keep interested parties apprised. Disinterested ones too. Have a great day.
 

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
TY

I hear ya. Thanks.

You need to chill.

You may not have said "spouting excuses" but you did name your thread "Too many excuses" which is essentially the same, plus you admitted to being rude to CS agents......and all of this BEFORE contacting the rep.

If you are in fact "New to this", then you should take the advice of those who aren't. Seventh77 was just saying, as I am, that your approach is the wrong one and hurts your chances rather than helping them. Instead, you made it about one small misquote and ignored the message itself.....and I'm sure you knew what he was saying.
 

labeled

The eagle got Kevin!
Joined
Mar 22, 2011
Location
Land of the "free"
FWIW, I just cashed out at Desert Nights (Sloto's sister, the Rival version) yesterday afternoon and by this afternoon it was marked as "complete." Sunday to Monday. I anticipate the wire hitting my bank by Wednesday at the latest.

Just my experience, but if there'd been problems, my WD indicates that it's something they're actively working on.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
@ the OP, Sloto has a great reputation for quick payouts, and this issue with your withdrawal is one of the very few complaints I've seen from this casino. I understand it's frustrating, I once had a wire go missing for almost a month (from another casino) and I was breathing fire by the end of it. But try to be patient, I'm sure they'll sort it out for you.

Just a thought, but if this was your first withdrawal you may want to contact the rep and make sure that all of your bank details were entered correctly. Awhile back there was a member who had transposed some numbers or entered the wrong branch number or something and their payment got lost for awhile. I don't remember now who it was, but I seem to remember that it all eventually worked out.
 

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
still nothing

Thank you for your email. Our wires are usually in members account within 1 to 2 days. I should expect the funds to hit your account Monday / Tuesday latest. A trace was put on the initial wire so I can find out what happened in your case.

Above is a copy of a PM I received last week. It is now "Tuesday latest" Still nothing from slotocash. Perhaps my irritation was not as misplaced as some of you may think,eh?
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Slotocash has a stellar reputation for quick w/ds especially for USA customers. I havent seen other US players complaining so maybe this case is an odd man out. I doubt Sloto would want to tarnish their reputation for a few hundred bucks. Nevertheless Ms Sloto should at least give the OP a reason as to what went wrong.
 

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
MORE EXCUSES AT SLOTOCASH CASINO

Here's one for all the guys on here clobbering me and defending slotocash. More excuses about 3rd party processors and swift numbers. Ludicrous. I've now (and this one is all my fault) bounced a check because I was stupid enough to count on what I was told . Terrific, they credited my account with a 50.00 bonus. Which is ABSOLUTELY worthless if I don't get paid anyway. They may as well have given me a 10,000 bonus. Same outcome. I've had it up to HERE with the nonsense and excuses. The fact that I asked them to Western Union the money to me about four times last week wasn't responded to or addressed. Yes, my ORIGINAL thread title was perfectly worded. "TOO MANY EXCUSES AT SLOTOCASH CASINO.
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
These are not excuses but genuine reasons for you not getting the wire. We don't have control over our 3rd party processors and sometimes errors ocur. We instructed them to send an additional wire due to you not getting the first wire and now we have identified the reason you did not get either. I have handled this issue as priority and credited you a bonus as way of apology due to the error and I can assure you that you will recieve payment.

There is no reason for us to delay your wire and make up excuses an error has occured and we are putting it right.

Ms Sloto
 

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
and on we go

Here we are,a week later and over 3 weeks since I requested the money. Supposedly a THIRD wire was issued and I received a message that it had been initiated Monday and again the same message Tuesday (could've been Tues and Wed). I received a message yesterday stating that my bank had informed her 3rd party processor that the funds would be in my account today. Guess what? Surprise,surprise...no money... if it wasn't ME,I'd be laughing already.




I recently won a few hundred dollars at Slotocash casino. I requested a cashout. They advertise 24-72 hr approval and after an online chat and an email from me, my cashout was finally approved during the 71st hr. I was told,on several occasions that 'Most people receive their funds in a day or two but they say it can take up to 7 days because "Obviously,things happen". Well guys 12 days and counting and nothing but excuses from support and their casino rep,who actually had the nerve to tell me that the cashout had already been processed and done but he would "Get in touch with your bank and get the money traced." Listen, I've been in touch with the man who handles my accounts at a major bank and there is no such trace being performed. So frustrating. I know this is a n accredited casino but this isn't the first alarm bell that has gone off between their support and myself 2 weeks doesn't reach PAB status but what do I do next?
 
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