Just a general warning to people not to trust this casino for now as they are messing me around on a small payout.
It may just be a one off but the series of events makes it seem very likely they are stalling payouts ion customers they have profiled are likely to reverse withdrawal.
This after I have played and $650 I could of withdrawn previously and no bonus involved.
I mention that because A) It is obvious I am genuine player and B) That I am prepared to playthrough winnings and not withdraw (which is why I believe they are now stalling on payment hoping I will reverse.
First off before playing I uploaded my iD and proof of address which were the requested documents on site.
Not long after it stated they were approved in my profile.
I played a few times making deposits via skrill before finally making a withdrawal request.
Next day I received an email stating proof of address was required!
I checked my account and sure enough it was requesting this again even though it had approved before?
I sent in again and this time it was denied because the one I sent in was dated March 2015 (too old apparently)
They also requested a screen shot of my skrill account.
I sent both in reply to the emails and also uploaded again on the website where now there was also the option to upload proof of billing.
Again it didn't take long before they were approved.
Today I got an email saying proof of address was now verified but I hadn't sent proof of billing (Skrill)!!!
I sent it both by reply to email and uploaded where it said verified along with my address and ID but I checked today and again it is requesting proof of billing on the site.
I was so angry by now that I uploaded my address again by mistake this time but I also resent by email my Skrill along with forwarding the original complete with Skrill screenshot attached.
For me this is a very obvious delaying with the verification and no doubt it will continue now I have lost my patience witht hem and posted here but I would rather warn people of such shoddy business practices.
I wonder if Tony G knows his Casino is doing this with customers?
It is possible they are grossly incompetent but I doubt it.
I will probably also follow this up through the UKGC but has anyone else played at this site and have you had any issues or have you had a compelely opposite experience and swift hassle free payout?
It may just be a one off but the series of events makes it seem very likely they are stalling payouts ion customers they have profiled are likely to reverse withdrawal.
This after I have played and $650 I could of withdrawn previously and no bonus involved.
I mention that because A) It is obvious I am genuine player and B) That I am prepared to playthrough winnings and not withdraw (which is why I believe they are now stalling on payment hoping I will reverse.
First off before playing I uploaded my iD and proof of address which were the requested documents on site.
Not long after it stated they were approved in my profile.
I played a few times making deposits via skrill before finally making a withdrawal request.
Next day I received an email stating proof of address was required!
I checked my account and sure enough it was requesting this again even though it had approved before?
I sent in again and this time it was denied because the one I sent in was dated March 2015 (too old apparently)
They also requested a screen shot of my skrill account.
I sent both in reply to the emails and also uploaded again on the website where now there was also the option to upload proof of billing.
Again it didn't take long before they were approved.
Today I got an email saying proof of address was now verified but I hadn't sent proof of billing (Skrill)!!!
I sent it both by reply to email and uploaded where it said verified along with my address and ID but I checked today and again it is requesting proof of billing on the site.
I was so angry by now that I uploaded my address again by mistake this time but I also resent by email my Skrill along with forwarding the original complete with Skrill screenshot attached.
For me this is a very obvious delaying with the verification and no doubt it will continue now I have lost my patience witht hem and posted here but I would rather warn people of such shoddy business practices.
I wonder if Tony G knows his Casino is doing this with customers?
It is possible they are grossly incompetent but I doubt it.
I will probably also follow this up through the UKGC but has anyone else played at this site and have you had any issues or have you had a compelely opposite experience and swift hassle free payout?