Rob I assume you were searching while I posted the link you wanted et al.....As for the flushing without going through e-mails and PM's, here is a chat transcript before the recent $30K win as I was hoping maybe management would reconsider or CS would at least offer to foward my transcript to management (as I had not mentioned the issue in the chat transcript since the software upgrade) as everyone else had just avoided even a reason other than I knew at one time in the beginning the software simply rejected the withdrawal if over the daily and weekly limits but then one day it allowed me also in the beginning to withdrawal $3K that I did by mistake and I did not get the rejection prompt so I PMed John to notify him I was allowed to withdrawal more than the daily limit.....John initially said he would check on and he did not know if accounting would pay the extra $1000 or not but it became moot when all my withdrawals were reversed much to my surprise. Funny these incorrect reversed withdrawals were corrected manually during a phone conversation I had so even if the rejection prompts still exist (which I have no idea now as I do not want to even try again as I would rather be safe than sorry as how would I know if someone came along and said that I violated the TandC's) and are working except for what must have been a technical problem when I did not get same prompt in the beginning that I had previously got in the beginning when I had no clue I could not remove my entire casino account balance through the cashier, I believe TIV can manually remove the entire casino cash account balance but simply will not as previously discussed in this thread. Of course, I am speculating but they manually corrected instantly $7000 that was put back into my casino cash account balance then corrected this mistake by removing manually so___________. This recent transcipt (done before the recent $30K win as I stated) speaks for itself regarding the amount of the casino cash account balance that is allowed to be removed or what I think Rob meant when he used the term "flushing" in lieu of:Yea, give me a link to that Nash, I searched every page of their site trying to find something that stated that specific amount of $4,000.00 but to no avail, that's why I asked Suzy if it was actually in writing somewhere and she said no it was not and then said I would find out about that in an email I would receive once I tried to cash out more than that...
And according to what she said and stated below she was implying that any amount could be flushed...we may have to wait for John to return to actually get that one clarified though...
Suzy: Yes we can flush for you
Robert: More than the $2,000.00 per day ?
Suzy: yes we can flush anything for you
Robert: And that way I could not reverse it and lose it all back...right
Suzy: yes that's correct
Man, do I have to?Nash, do me a favor and just go on to chat and ask them to flush it for you and come back and let us know what they say...lets test Suzy on her statement there !!
..... I must have anticipated you wanting this favor about a week before you asked for the favor
.....See above as I think I made the question in the chat quite clear to Shawn......I think his response to the issue is clear but his reasons why include software,security (now that one caught me a little off guard,lol) and finally casino policy.HMMMMMM????Rob, I did not do the manual withdrawal, a supervisor did it.....Rob, you can see I checked as recently as last week...John and I corresponded late this week and he is well aware of my frustration and disappointment via several PM's and e-mails,some CM posts, and I even mentioned in one direct conversation although I do not recollect him ever making a response plain and simple...That said I believe he remains quiet on this issue only because there is nothing that can be done...I also think since he is the one constant that I have communicated at least my desire to have my casino cash account balance removed or flushed as you call it after several wins, that if it was possible I would be one of the first prolly to know...If I could post PM's you would see this clearly but I also think Sean was consistent with the no that everyone but SUZY has stated or others simply chose not to even respond...No offense to SUZY or anyone else but SUZY clearly answered questions wrong that I knew were incorrect immediately and have posted such....I would not rely or be comfortable with SUZY's answers or actions at this point in time....If by chance the casino's policy has changed in the last 48 hours, I will maintain persistence but I would only rely on John based on past experiences with TIV and I will mention this again to him but I am going to wait as we all know now is not the time to bother John....Furthermore, I would assume in some way whether John or another rep., any change would be posted in this thread or even previous threads in the last couple days where Hippo and I discussed....Honestly, I am quite sure nothing has changed as I have always felt it is an issue that is not even up for discussion aka casino policy....Maybe, this thread will bring about consideration for change...IMO, that would be great but I expect the subject issue will prolly be ignored or spin doctored.Nash, I believe if I were you I would still try and get in touch with Suzy on chat and ask her about this and just simply tell her that you spoke with Robert on Casinomeister where I posted her statement and ask her if she can go ahead and flush your account...as her statement is as of today and Shawns statement was on the 11th, so who knows...maybe she was right, maybe she wasn't...but I would at least check with her and see...wouldn't hurt, all they can do is just tell you no again...
Heck, even give them the link to that chat post I posted and see what someone else says if you can't get in touch with Suzy...
ADDED: Nash, you don't even need to try and manually withdraw the money yourself since you are worried about breaking their T & C's...let them do it for you by Flushing your account...
This is kinda little offline from withdrawals but it's about TIV. I got the freebie today - $10 - which I appreciate. However, when I read the T&C's I had to laugh. 1000x playthrough - $1000. Now just how do you think you would make 1000x playthrough? 'Course it was $1000 max cashout.
Strange things are happening and this was one of them.
Thanks for the answers......I thought what Suzy said contradicted what you had said, but the more I looked at it, the more confused I got. What can I say.....cept a blonde has to have those blonde moments.
Seems to me that TIV's chat is lacking a little uh! See the posts about the birthday freebie for today.
With what has been said......I still believe that John is doing his best and I'm sure there are a lot of things that are beyond his control. I would have to give him
I'm still amazed that a certain rep from another casino brand didn't come on here and make a public apology for the very unprofessional rude response that a member received when inquiring about a bonus issue from one of their CS people.
I'm still amazed that a certain rep from another casino brand didn't come on here and make a public apology for the very unprofessional rude response that a member received when inquiring about a bonus issue from one of their CS people.
One of you guys please spit it out...don't be shy now...
Who are you and BB talking about Paul...was that somewhere in this thread and I just missed it ??
Hippo, somehow I missed this post but as I state during this thread it is an issue that basically no one at TIV/Rivals at least up to now wants to discuss period. They listen or read,lol, but really avoid a response. Furthermore, I would later post not only are there site TandC's a hodge podge with a dead link and contradictory terms but I standby my arguement that not being able to have your casino cash account balance cleared and then payment disbursed according to their (contradictory) term(s) is intentional as bb28 states in all likelihood the casino will never have to make the the big payouts. See bb28's as well as my post that was in process before I read bb28's which both deal with intent and ramifications of the casino not removing but at most $4K/week of at what I consider large wins with one as high $44K. That is initially when I thought the entire casino cash account balance could and would be removed and shockingly was told it does not work that way. They leave $40K in your casino cash balance account before it could be reduced another $4K in one week. NOW, I'M ALL EARS AND ANYONE CAN TELL ME WHY (BUT I KNOW WHY AND HOPED I COULD ADAPT BUT I COULD NOT AND AS bb28 STATES PROLLY ONLY A RARE EXCEPTION COULD ONCE IN THE ACTUAL POSITION I HAVE FACED ON SEVERAL OCCASIONS).......as said prior in this thread, my concern over this issue falls on deaf ears....The best response and really only response I got was the April 11th, 2008 (ftr once again this was before my most recent $30K win) chat with CSR, Shawn, I already posted but disecting it, see the excerpt below of my first question that seeks to ask a fair question as I previously stated that basically all at TIV/Rivals seek to avoid this issue/concern. Shawn's answer is not a response to my question, it is a Standard Operating Procedure technique for TIV/Rivals to avoid discussing this issue (Humorous also that Shawn does not know that simply removing my $10K from my casino cash account balance at once as I use this amount of $10K as an example in the chat, then disbursing according to the term of $4K/week until the $10K is paid in full would not have any affect on total dollars disbursed during the same given time period until the $10K was paid in full so I will now help Shawn out with the answer he did not know-NO, IT WOULD NOT AFFECT CASH FLOW AS YOU STATE YOUR QUESTION MR. NASH BUT MR. NASH WHAT YOU DO NOT REALIZE IF WE LEAVE THE REMAINING $6K BALANCE IN YOUR CASINO CASH ACCOUNT BALANCE FOR A COUPLE WEEKS FOR YOU TO STARE AT THEN THERE IS A HIGH PROBABILTY IT WILL ACTUALLY IMPROVE OUR CASINO'S CASH FLOW:
As Alice in Wonderland said "It is getting curiouser and curiouser". Wonder how long it will be before live chat won't talk to you anymore, Nash?
You are so right, as long as it sits in your account, the casino has the advantage because unless you are made of wood, you will reverse and play. And the odds are that you will lose. Can't make any more deposits because your account has money in it and you have pending withdrawals. So looks to me like they have it all tied up with a pretty pink (blue in your case) ribbon.
I find it interesting that all the other Rivals are letting John and TIV take all the heat for this when it is a standard for all of them. I could be wrong but I believe they all run the same T&C's. So where are the rest of the reps?
Good question bb!!............As I am only aware of TIV's TandC's and as I previously posted in this thread (for those who may not have read all), the term above is on the "About Us" page and reads as above "A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period" and imo if interpretated by a court or really anyone the statement means exactly what is says. I recognize no other restrictions in the term above but in actuality I have always gone by the contradictory term on the "Promo" page which reads "Players can withdraw up to $2000 per day and up to $4000 per week." due to the fact that this was the page and term that was actually amended when John was able to get the "and up to $8000 per month" removed. I also know for a fact of the 2 different terms on the TIV website, it is the latter in this post that is actually enforced. No idea why it is on the "Promo" page and no idea why at the bottom of the "Promo" page this link "For full terms and conditions click here" is not and has not been a live working link on the TIV site.....The above said, still the term contradictions above on the TIV site are not my true issues/concerns but the site TandC's would obviously confuse most. Imagine those who are not aware of the CM forum or even John to get clarification. Furthermore, CS at TIV also seems confused on certain issues at times and not just Rob's posted chat last night but many other issues like telling me I could withdrawal via ACH and a week later reversing my withdrawals followed by an e-mail stating I requested the reversals which I did no such thing. In actuality, they were reversed as CS told me wrong and accounting would not allow me to withdrawal via ACH for reasons to this day I do not understand....Once again, I am just clarifying via the above and the above for me I can deal with but as Rob posted and I agree there are other issues in addition to my main issue/concern that need to be cleaned up!!
I'll bet the farm that you didn't find a single comment on any of those web pages regarding anything at all about the max amount of money you could deposit each day did you BB...
, so I get where you are coming from, but just to play devils advocate, the different methods of deposits do have limits. For instance I'm limited to $500.00 per week on the method I DID use.
bb,in my case I am limited to the maximum the e-wallet will allow me to fund instantly via my checking account per week which is just a little higher than TIV's weekly disbursement...However if MG disburses via withdrawal $20K to my e-wallet which goes into my e-wallet cash account, my e-wallet will allow me afaik to deposit all $20K in any casino I want. There may be a daily limit at my ewallet once money is in my cash account but I know unless the casino has a daily/weekly deposit limit I may be able to deposit all $20K in a day but definitely even if my e-wallet cash account has a daily limit I could still deposit all $20K in a week at least at the MG casinos I have played and assuming TIV has no deposit limit there as well....I can also fund my ewallet cash account for an unlimited amount via wire transfer,etc.I don't recall ever seeing any limits for deposits on any casino's webpage T&C
To be fair, I suppose the casino's don't see any reason to post limits in T&C's regarding deposits since the limits are automatically imposed by which deposit(s) method you are using.
It's definitely clear that this "Rival" policy is clearly set up this way in order to enhance their bottom dollar revenue and also as their main perspective and objective regarding cash flow issues...if this were an RTG group with this policy everyone would be screaming at the top of their lungs to Rogue the whole bunch...amazing...
Are you saying that all the Rival's are owned by one company??? I didn't find that info when I was viewing the websites T&C's? Several of them by the above but not all.....correct?
Sorry to keep beating a dead horse,sorry LOL, but disbursement and how long it takes to pay me is not an issue for me. The issue as you mentioned in a prior post is TIV will not remove the balance in full or even partially from one's actual casino cash account balance but in my particuliar cases it can only be removed/flushed in weekly increments of $4K. Removing for example all $30K from my casino cash account and flushing, then paying the weekly $4K until paid in full does not affect their cash flow at all on a big win. So why make the player leave in this case $26K in their casino cash account balance? This has nothing to with the reason for $4K weekly disbursements of payment as John did actually post risk/cash flow per se as the reasons iirc for the maximum weekly cash disbursements which makes sense and as stated I have no problem with.....Requiring a big balance remain in your casino cash account balance and not removing has nothing to do with cash flow as it is not a payment disbursement issue affecting cash flow in the sense John previously mentioned. IT IS AN AGENDA TO INDUCE THE PLAYER IN ALL PROBABILTY (as you previously posted bb) INTO TEMPTATION OVER WHAT COULD BE MANY WEEKS OR MONTHS TO EVENTUALLY KEEP GAMBLING YOUR ACCESSIBLE WINNINGS TIL VARIANCE RUNS ITS COURSE. I AM LIVING PROOF IT WORKS AND WILL WORK AGAINST ALMOST EVERY PLAYER (I AM NOT THE EXCEPTION, I AM THE RULE IF ALL WOULD BE HONEST) IN A SIMILIAR SITUATION. THUS, THIS AGENDA AFFECTS CASH FLOW ALSO BUT NOT IN THE SENSE ANYONE AT RIVALS WANTS TO TALK ABOUT AS MOST BIG WINS WILL NEVER HAVE TO BE PAID (as you also previously posted bb)!!!
Here is a very very interesting article that I just found at Ripoff Reports...
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Sounds like ole Eddie is a little more than just simply pissed off...
Nash, you should really enjoy this read buddy !!!
Hmmmm...me thinks actor Eddie was on to something with the software there that I have not seen where any of the Rival Reps here have to this day fully addressed this issue with true and clear clarity...how many other players were offered refunds as Eddie was...if there was not really something to this story, well why would Rob offer to refund Eddie....hmmmm...
Rob........I don't know if he was on to something or not, but he's a compulsive gambler NUTCASE. He has two other rants on that website about RTG's. I don't think it's fair to give his claims credence, so I respectfully say I disagree with you and this isn't the thread for this. If someone else brought this up.......I'd suggest starting another thread with that issue.
Still love ya..........BB
To be fair.....it wasn't called a refund. Quote from Rob's email that Eddie posted. "I can release $200 into your account actoreddie at Da Vinci's Gold to compensate you for this issue experienced at Da Vinci's Gold and other Rival Powered casinos."
The word refund does imply being overcharged, ripped off......but he didn't use that word. Compensate = comp. Two totally different things, IMO.
We are derailing the thread.....let's not take the focus off of the big issue here.
Now you're just simply parsing words...heck we could call it a payoff to keep his mouth shut too...and a number of other things...BUT the fact is, he was made an offer by Rob for $200.00 for whatever you want to call it...
I'll be glad to discuss/debate....but do take it to another thread.
We are derailing the thread.....let's not take the focus off of the big issue here.
You are correct it is titled TIV and Babs was the original poster with nothing to do with any of this. I just think if we get started on another BIG inflammatory issue then the focus gets taken from the other BIG issue and it likely that neither will be addressed by who they need to be addressed by. This of course is JMHO.
Don't get your undies all in a wad Rob........I still love ya, don't you still love me????
BB
