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Tila Casino bars my account because I share surname with another player

Discussion in 'Casino Complaints - Non-Bonus Issues' started by evoid, Apr 29, 2007.

    Apr 29, 2007
  1. evoid

    evoid Dormant account

    Location:
    Montreal, Canada
    They explicitely stated that I was locked because of a matching surname.

    My surname is shared by many thousands. I sent my docs and now they request an explanation from me.
    Of course i answered exactly that : my surname is shared by thousands who obviously don't live with me and that's all the explaining required.

    What do you guys think of that?
     
  2. Apr 29, 2007
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That's Bullsh1t, and they know it. It's a stalling tactic because they are investigating you for fraud. There is no way they would lock you SOLELY on a matching surname, there would be a number of other matches that they would take to be multiple account fraud, such as a shared PC, or shared deposit method account numbers.
    Best bet is to PAB as Tila is newly accredited, and get the truth out in the open.
     
  4. Apr 29, 2007
  5. evoid

    evoid Dormant account

    Location:
    Montreal, Canada
    I'll let them complete their inquiry before taking any further steps.
     
  6. Apr 30, 2007
  7. evoid

    evoid Dormant account

    Location:
    Montreal, Canada
    My account is reactivated, so it appears that either it was indeed locked because of a matching surname or the Casino misrepresented the real reason.

    Either way, I think it is deplorable.
     
  8. Apr 30, 2007
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    What, that they unlocked your account? :D

    You need to understand that for every legit player, there is a fraudster. Most casinos are vigilant in protecting themselves and sometimes will do things that seem out of whack.
     
  10. May 2, 2007
  11. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    I see your point but would you recommend a casino that did this to you and you had to endure a painful amount of e-mails just to get your account re-opened just so you can play there when there are thousands of other casinos not doing this kind of thing?

    I would not..

    Locking account because of a common surname is a stretch.
     
  12. May 2, 2007
  13. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Where did evoid say he/she sent a painful amount of emails?

    I think blocking based solely on a surname is ridiculous, of course. However, there could be a number of other factors involved.

    Ultimately, the account was reactivated so whatever it was probably wasn't that serious.
     

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