This is what happens when you win too many times!

[4 of a kind]

Nicolas,

Can you take two minutes and read this quick article which explains thoroughly the difference between RTP and Random draw much better then I could.

Then please respond.

https://www.casinomeister.com/forums/threads/is-online-blackjack-software-rtp-based-or-random.38938/

I'm a little surprised by your previous response. You are well respected and one of the most knowledgeable casino reps. in the industry, so I'll just go along with your quote for now.

 

[anniemac]

Thank you, Nicolas, for clarifying.

 

[NicolasJohnson]

Nicolas,

Can you take two minutes and read this quick article which explains thoroughly the difference between RTP and Random draw much better then I could.

Then please respond.

https://www.casinomeister.com/forums/threads/is-online-blackjack-software-rtp-based-or-random.38938/

I'm a little surprised by your previous response. You are well respected and one of the most knowledgeable casino reps. in the industry, so I'll just go along with your quote for now.

Ok, please let me get back to you on this one on Monday. I've got a ton of work to finish before Saturday night (so I can take my day off on Sunday). I promise to have a in-depth look at it on Monday and as need be, consult RTG.

Thank you, Nicolas, for clarifying.

My pleasure, that is what I'm here for.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[jod5413]

Nicolas,

I stand by my opinions and just want to say that I was not simply talking about your casino. I did not say your casino was scamming folks.

As far as your comment about B and M casinos or businesses, you are talking apples and oranges. Definitely not the same critter.

Negative value is not something that can be calculated on a short term customer history. I would suggest you study up on your business classes.

As far as transparency, no one has a problem with that. However, when casinos bring up the transparency issue it is usually after pulling a number like you did with Anniemac. After the fact transparency doesn't count, Nicolas.

I have nothing against you or your casino, you are pretty much like peas in a pod with others, other than the outright rogues.

JMO

 

[NicolasJohnson]

Nicolas,

I stand by my statements and just want to say that I was not simply talking about your casino. I did not say your casino was scamming folks.

This thread is about our casino, you posted what you did here. Whether you intended it or not, if you read your post, you will see that it seems you are talking about us.

As far as your comment about B and M casinos or businesses, you are talking apples and oranges. Definitely not the same critter.

Negative value is not something that can be calculated on a short term customer history. I would suggest you study up on your business classes.

You are assuming I have no information to work with. This is not the case.

As far as transparency, no one has a problem with that. However, when casinos bring up the transparency issue it is usually after pulling a number like you did with Anniemac. After the fact transparency doesn't count, Nicolas.

Pulling a number on Anniemac? What are you talking about? We simply restricted Anniemac from taking reload bonuses above 400%. Most casinos don't even offer that.

Every nasty implication in the book has been thrown at us because we restricted reload bonuses above 400% to Anniemac. Just now you said 'the number we pulled'. Tell me Jod, exactly what number did we pull? The way you speak about us, anyone reading would think we are crooks. This is not true and it is my job to make sure people don't get the wrong impression based on implications that are directed at other casinos. If I make a mistake, I'll admit to it, but I don't want to be dragged over coals for being transparent and honest.

I have nothing against you or your casino, you are pretty much like peas in a pod with others, other than the outright rogues.

JMO

You are entitled to your opinion.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[all4greed]

Actually a 400% bonus is pretty damn decent considering the wagering at BP is usually between 30-35x.

Take a look at Rival bonuses. You know, the ones that want 35-70x wagering for a 300% on up bonus, plus other crazy terms (must cashout 2x bonus minimum), etc.

I don't see what the big deal is about this...

 

[anniemac]

I was told by Dean that I couldn't use any bonuses over 400%. And that was fine. However, when I contacted CS to find out what code to use, I was told to go to the promo page which I did. Then I went to the redeem coupon and found that I couldn't use any coupon without contacting CS which I had already done. Now you tell me, just how am I suppose to take it?

I deposited $710 (10 deposits) and won $1750 (3 withdrawals). Seriously, I am a negative value player?

Like I said, Bet Phoenix can do what they want, and I can do what I want.

 

[all4greed]

The CSR should have given you the promo code, no need to search for it.

But anyway, you found a coupon, attempted to redeem it, it failed, and you were supposed to contact customer support. Got it. Last coupon or the one before that failed for me, live chatted, and it was fixed in about 2 minutes. No big deal.

I've been bonus banned from casinos where I never had a withdrawal. It's just part of the game. Never has a casino limited me on bonuses - it's either all or nothing.

As you well know, there are plenty of other places to play if you feel used or abused.

 

[anniemac]

Allforgreed, not exactly what happened as my account is locked for bonus redemption. But it makes no difference as I have already uninstalled the casino.

Gone back to playing at CW where I have already made one withdrawal tonight.

 

[all4greed]

No biggie.

Congrats at CW. I like their tournaments with low buy in's...

 

[NicolasJohnson]

I was told by Dean that I couldn't use any bonuses over 400%. And that was fine.

I think you weren't ok with it:
https://www.casinomeister.com/forums/threads/this-is-what-happens-when-you-win-too-many-times.39769/

However, when I contacted CS to find out what code to use, I was told to go to the promo page which I did. Then I went to the redeem coupon and found that I couldn't use any coupon without contacting CS which I had already done. Now you tell me, just how am I suppose to take it?

So now that you aren't complaining about us restricting you to bonuses below 400%, now it is about an issue with one of our staff?

If this whole thing is now about an issue with one of our staff answering one chat in a hast (of many, many satisfactory chats/contacts), and not about us restricting your bonuses, then why didn't you contact me first?

You have emailed me many times, and I always reply fast and take care of you. If one of our staff did you wrong, I'd set it right. You know that.

What is the point of this thread? I want to deliver satisfaction, we aim for that. So what is it exactly, let us know the facts... that was the purpose of this thread no? I mean, there are plenty of nasty innuendos in this thread, so what does it boil down to?

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[anniemac]

Nicolas, might want to go back and start over with the thread.

Didn't say I had an issue with CS. Didn't say they told me anything other than to go to the promo page. Which I did. Don't know if you are aware but every time I got a bonus code, I had to ask CS what was available. I never input any bonus code in the redeem coupon section because I couldn't. What is shown on the screenshot of the page is what was there when I opened it up, not after I put in a coupon code.

Yes, we had numerous emails back and forth and yes, you answered quickly. However, you are the only one who did with the exception of the phone message I got from Dean. I have never received one email from BP that I didn't generate from chat.

I don't think I have made any nasty innuendos. I stated exactly what happened.

Actually, it's really kinda funny. First time I have ever been called a negative value player. You lost a player that would have continued to deposit, even if I didn't like the payout time frame.

It's your job to defend Bet Phoenix, I respect that. But it's my right to call it as I see it.

 

[NicolasJohnson]

Nicolas, might want to go back and start over with the thread.

Didn't say I had an issue with CS. Didn't say they told me anything other than to go to the promo page. Which I did. Don't know if you are aware but every time I got a bonus code, I had to ask CS what was available. I never input any bonus code in the redeem coupon section because I couldn't. What is shown on the screenshot of the page is what was there when I opened it up, not after I put in a coupon code.

Yes, we had numerous emails back and forth and yes, you answered quickly. However, you are the only one who did with the exception of the phone message I got from Dean. I have never received one email from BP that I didn't generate from chat.

I don't think I have made any nasty innuendos. I stated exactly what happened.

Actually, it's really kinda funny. First time I have ever been called a negative value player. You lost a player that would have continued to deposit, even if I didn't like the payout time frame.

It's your job to defend Bet Phoenix, I respect that. But it's my right to call it as I see it.

Bear with me anniemac, but what exactly did we do wrong? I mean, exactly? I'm still not sure what this whole thread is about?

And my job isn't to defend Bet Phoenix Casino. It is to make things right. Right for players, right for the casino. If there are mistakes on our part, I'll readily admit to them and try to correct them. So help me out please; what did we do wrong? You said one chat agent made one mistake by directing you to a promo page. Ok, that is small thing, if you actually want to help, you will tell me who it was. But is there anything else?

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[takethemoney]

I think the very fact his thread was created lent itself to some innuendos and it wasn't necessarily Annie who started them, but the thread is peppered with them by others. I guess I'm wondering, given that we all know that it is up to the casino whether to offer bonuses and also up to them when to take them away, should we need to start threads about these kinds of things when they happen? I don't really see where the casino has done anything wrong and Annie could have accepted that the casino considered her a "negative value" player in private, but chose to bring it public. A thread like this puts someone of great character, like Nicolas, on the defensive by default. He and his casino are coming under attack and it takes great composure to withstand this and remain professional. They are not guilty of anything. In this case the bonuses were not even taken away, but reduced. I hardly see where this is worthy of a negative publicity thread. Sorry. Most here know that when a casino is in the wrong, I'm right there helping with the public flogging, but this just isn't one of those times, IMO.

 

[hitobito2005]

Bear with me anniemac, but what exactly did we do wrong? I mean, exactly? I'm still not sure what this whole thread is about?

What you seem to be ignoring is that BetPhoenix told Anniemac that redeeming coupon codes more than 400% was no longer possible. However it turned out that when loading the coupon redeem page, the account was in fact banned from all bonuses.

 

[blacklabrador]

In addition to my last post, I had better luck playing at Bet Phoenix than any other RTG. Only won 2 RJ in my life and both were there. However, the 5-7 day hold before payment just flat out stinks.

When there is a cap on what you can withdraw, then when you get to that amount, what's left to do? If a player is paid with 72 hrs., they will redeposit cause they are still riding the high of winning. Make them wait a week and the fun goes right out the window and turns to being PO'd.

Just my opinion.

For those if us that never won a random jackpot, what happens when you hit it? Machine locks up and fireworks go off or something?

 

[hitobito2005]

For those if us that never won a random jackpot, what happens when you hit it? Machine locks up and fireworks go off or something?

Nothing happens, it just gets added to your balance.

I won one at Rushmore (if I recall correctly) some time last year.

 

[blacklabrador]

Nothing happens, it just gets added to your balance.

I won one at Rushmore (if I recall correctly) some time last year.

Talk about boring! I hit a straight flush on caribbean stud and chips started raining from the sky and piling up on the table, thought that was pretty cool.

 

[takethemoney]

What you seem to be ignoring is that BetPhoenix told Anniemac that redeeming coupon codes more than 400% was no longer possible. However it turned out that when loading the coupon redeem page, the account was in fact banned from all bonuses.

Certainly live support could have manually posted the bonus, I would think.

 

[NicolasJohnson]

What you seem to be ignoring is that BetPhoenix told Anniemac that redeeming coupon codes more than 400% was no longer possible. However it turned out that when loading the coupon redeem page, the account was in fact banned from all bonuses.

Ummm, no, that is not a fact.

The player was told very clearly by our casino manager, that the player is not allowed to take bonuses over 400%, therefore, Anniemac can't take coupon codes automatically, instead, has to do so with support so we can ensure compliance to our rules.

All the player had to do was jump on live chat and ask for XYZ coupon to be applied and it will be done ASAP.

In fact, your confusion with what is going on liquuid_fusion, is exactly why I'm asking Anniemac what the complaint is all about. To state the facts.

There are so many insinuations, but so little facts in this thread; I'd like the OP to state the facts, plain and simple, so I can set things right. I've always made sure that Anniemac and all our players are taken care of, Anniemac has seen how fast I get things resolved, which is why I'm also asking Anniemac why the thread without contacting me? What is the complaint all about and what is purpose of this thread? I'm quite honestly not sure what this is all about.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[hitobito2005]

The player was told very clearly by our casino manager, that the player is not allowed to take bonuses over 400%, therefore, Anniemac can't take coupon codes automatically, instead, has to do so with support so we can ensure compliance to our rules.

Ah, well if she was told that she had to contact CS to claim any further bonuses then fair enough.

But it sounds like she was only told that she could no longer claim 400% bonuses. The message on the coupon page does make it seem like the account is banned from all bonuses. If she wasn't told to contact CS to claim coupons then it would be a reasonable assumption.

 

[Kenny Lingus]

There are protocols for finding negative value players.

Yes, and I have similar protocols for finding negative-value casinos; thus, I have quit playing at the ones online....

 

[just play]

Nothing happens, it just gets added to your balance.

I won one at Rushmore (if I recall correctly) some time last year.

So if your not paying attention to your balance you will miss it for a while?

Sometimes I have a set amount I want to spend on one slot, so I don't look at the balance too often because I can tell how fast that set amount will go.

I would think some kind of "woohoo" would go off, or should go off.

 

[Brooklyn]

In my experience when you hit a random there are fireworks, and a screen pops up...

 

[funeral979]

I have seen screenshots where there are fireworks, and another screen pops up saying you have just won the random. Maybe this is only at certain casinos, or certain slots....or maybe the newer slots? I have won 3 randoms (none in the past year though) and have never seen this screen.

In my experience, after the reels stop spinning, your balance just starts running up like crazy, and it says jackpot win of $x,xxx in the upper right hand corner....very little hooplah.

All 3 times I have had the same experience....you see the win box running up really fast, hundreds at a time, and you sit there staring at the screen silently for a few seconds wondering what the hell did I just hit. Then I realise its the random jackpot so I have to go wake up the wife and explain that THIS is why I gamble online