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This is what happens when you win too many times!

Discussion in 'Online Casinos' started by anniemac, Aug 27, 2010.

    Aug 27, 2010
  1. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    This isn't a complaint cause I really had no intention of depositing at Bet Phoenix again, mainly because of some things that have happened with my payouts and the length of time it takes to get paid.

    I guess when you win on their large deposit bonuses with large playthrus and max cashouts, they don't want your money anymore. Dean told me over the phone that I wouldn't be able to take more than a 400% bonus anymore but he didn't tell me I couldn't take any at all. FYI, I have deposited there without bonuses too. And I didn't even put in a coupon code cause this is what it says.

    Before I get tagged by some, I know it's the casinos right to give or not give bonuses.
     
  2. Aug 27, 2010
  3. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    The title of you post is so vague I almost didn't open it.

    Regarding their payments, how long did it take for the last one?
     
  4. Aug 27, 2010
  5. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    how much is the comp points worth there yours outright
     
  6. Aug 27, 2010
  7. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Wanted to titled it "BP - Bite Me" but thought that might be a little too nasty.
    :D

    I made 3 withdrawals and each one was paid in 5 days. However, I had to call and make a pest of myself to get paid within that time frame.

    The 2nd withdrawal I had 2 extensive conversations with CS about cashing out to Western Union to have it in hand quicker (5 days to QT then 3 days to bank, excluding weekends is too long). On day 5 I called and Dean told me that if I changed it to QT, he would pay me right then. So I did and he did.

    Next withdrawal I requested to be paid to Moneygram (same conversation, same reasoning) but money was put back in my account with no notification. Called and left message for Dean. He called me back and told me that I couldn't use Moneygram or Western Union that it was just for people who deposited that way (CS never told me that nor did he when I requested WU the 2nd deposit). So, had to go back and make withdrawal to QT. This was when he told me that I was way ahead of the casino and wouldn't be eligible for any bonus higher than 400%. Never told me I couldn't have any.

    I won 2 randoms during 2 of these withdrawals which is what enabled me to make playthru. Just lucky.

    There were other strange things that happened. Casino just gave me an uneasy feeling.
     
  8. Aug 27, 2010
  9. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    FYI, each withdrawal was on a max cashout bonus. I played on after I reached playthru and max just to not look like a bonus abuser. But once you reach max cashout, there isn't much use going any further. :)
     
  10. Aug 27, 2010
  11. slotjunkie

    slotjunkie Dormant account

    Occupation:
    Interior Designer
    Location:
    Washington State
    Sure there is, to give it all back:lolup::lolup::lolup:
     
  12. Aug 27, 2010
  13. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Slotjunkie, you are right but didn't work on me. Made sure that I didn't play my winnings back.

    As for the comps, I think I managed about $7 worth. Not much at all.
     
  14. Aug 27, 2010
  15. X-Raided

    X-Raided I'm Beetlejuice Baby! PABinit

    Occupation:
    Professional Sleeper
    Location:
    Florida
    Tough situation there Annie.

    Here's the positive side of things... There are plenty of other accredited casinos who will not jerk you
    around and frown because you won a little money using their bonuses.

    LOL! Imagine a land casino giving you $50 free spins on your players card and then after winning a bit
    using their money, they send you a letter in the mail weeks later after cashing out saying,
    "Sorry partner, but your just too ahead of our casino, so no more bonuses or free plays for you":rolleyes:
     
  16. Aug 27, 2010
  17. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Oh I'm not worried about it, Dr. I don't have but 3 casinos I play at and BP wasn't one of them. Lol!

    It's just that now they have lost any hope of ever getting anything back from me.
     
  18. Aug 27, 2010
  19. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    It doesn't make sense, except that it has become apparent that winners are feared and despised in the casino world. In this economic climate we are seeing more of this.
     
  20. Aug 27, 2010
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Plain stupid in this case. If it wasn't for the RJs the OP probably wouldn't be ahead at the casino.

    Confusing LUCK with "advantage play" again.

    The problem is that this is a SECRET rule, and never seen in the terms and conditions that getting ahead reduces your bonuses.

    I have been bonus banned from LOADS of casinos for winning too much:D

    These are mainly accredited casinos, or "good to go".

    I've even caned WINWARD:p (They sure as hell ain't getting any back).
     
  22. Aug 27, 2010
  23. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Thank You...I was considering making a deposit there... Cheers Betphoenix .. You just lost a good few thousands worth of deposits from me.. Ill take my business elsewhere .. where you get paid on time and also where they dont have such Phantom rules.

    Im not a Bonus player - prefer to play without one.. but there are too many issues popping up with this casino and i HATE it when fellow players get the run around:thumbsup:.

    Nate
     
  24. Aug 27, 2010
  25. NicolasJohnson

    NicolasJohnson Dormant account

    Location:
    A Place
    This part makes it sound like we don't pay on time, or like we have phantom rules. Everything was done per our Terms and Conditions.

    No one got the run around. We told the player out flat what the player's status is.

    And for the record, we don't bonus ban based on winnings, that would be crazy. There are protocols for finding negative value players. As a business, we must do this. It is nothing personal, I personally wish players we bonus ban luck at other casinos. And it may not even be about a advantage play. There are simply people who it will cost us more to entertain them, than we will make.

    We want to provide a stellar service, faster payouts, and better promos. To do this, we need to conduct our business wisely.

    If you don't use bonuses, we actually just put out a system where instead of bonuses players get 10% weekly cash back (in cash, no play through, no max, fully cash able) and $1 comp per $1000 wagered. This is something players can opt into (and we have marketing materials for affiliates to promote this). This was actually created in response to feedback we have received right here on Casinomeister as well as private correspondence regarding on our comp system.

    We aim to please, and I think we are pretty good at it, I think player's wouldn't be complaining when we bonus ban them if they weren't interested in what we have to offer. In the end, we only bonus ban a very small percentage of players. :)

    Kind Regards,
    Nicolas Johnson
    Bet Phoenix Casino Affiliates Manager
     
    2 people like this.
  26. Aug 27, 2010
  27. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Nicolas, management should look at the broader picture, especially when they bonus ban a CM member. For that 1 person you bonus ban, who posts on CM, you may have 10 or more customers who will not deposit because of what they read. All publicity is not good publicity. Still, however, the casino is within their right to do so, of course.
     
  28. Aug 28, 2010
  29. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Nicolas,

    Nowhere in my posts did I say that Bet Phoenix didn't pay me. However, you know, as well as I do, what went on to get me paid in 5 days. And you were also privy to other things that happened with my withdrawals.

    As for bonus banning, Dean told me flat out on the telephone that since I was way ahead of the casino that I wouldn't be eligible for bonuses over 400%, not that I was banned period. I asked CS prior to finding out that I couldn't use any bonuses what the status was and 'Sam' sent me to the promo page. So I trot over to the promo page and pick out one. Went back to the cashier page, hit redeem coupon and there it was.

    I deposited plenty of times and lost. I just happen to get lucky three times.

    Bet Phoenix is perfectly within their right to deny bonuses to anyone. Odds are that you would eventually get all the money back I had won if you allowed me to keep on playing like I was.

    Just don't try to make it look like I am some kind of advantage player or bonus abuser. I took what bonuses were offered to me and got really, really lucky.
     
    3 people like this.
  30. Aug 28, 2010
  31. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    In addition to my last post, I had better luck playing at Bet Phoenix than any other RTG. Only won 2 RJ in my life and both were there. However, the 5-7 day hold before payment just flat out stinks.

    When there is a cap on what you can withdraw, then when you get to that amount, what's left to do? If a player is paid with 72 hrs., they will redeposit cause they are still riding the high of winning. Make them wait a week and the fun goes right out the window and turns to being PO'd.

    Just my opinion.
     
  32. Aug 28, 2010
  33. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    A nice way of saying "those that have won more than they deposited."

    C'mon. You guys have max cashout rules on 99% of your standard bonuses, so you're limiting your losses there. So why would you want to even think about banning anyone from bonuses?

    Do you guys not realize that a player that only hits the slots is going to be a losing player, overall? With insane WR's and maximum cashouts on bonuses, it's like hitting the lottery to even think about cashing out on a consistent basis. Have you ever heard of luck?

    And in this case, that's all it was..luck. As mentioned before, if they didn't hit those RJ, more than likely they wouldn't have ever been able to cashout 2 of those times.

    It all boils down to this: Don't penalize a player because they know when to withdraw.

    I bet you'd have no problem in offering a player bonuses for life if they consistently took a bonus and close to the max cashout amount regularly after meeting the WR, but yet they always play it all back. I'm sure that type of player doesn't fall into your "negative value player" category.

    And c'mon. 5 days to QT? It's an EWALLET, for chrissakes.
     
  34. Aug 28, 2010
  35. NicolasJohnson

    NicolasJohnson Dormant account

    Location:
    A Place
    We do look at the broader picture. That is why a CM member is treated like any other player. It would be unethical of us to treat a casinomeister member differently just because he/she is from Casinomeister.

    We also can't allow a situation to develop where 'either you give me this, or I'll slander you'. I'm not saying this is the situation now, simply that it happens all to often to us where players make unreasonable demands under threat of 'going to the forums'. If you ever threaten us with that, we will simply reply, you are free to visit and post on any forums you want. We do this because we have nothing to hide. Again, it would be unethical and counter productive to act otherwise.

    We believe that if we treat all our players, regardless of forum affiliation, fairly, give them generous bonuses, be honest and open and give great service, that will shine through any possible issues with players we no longer want.

    In fact, if players are angry because we don't let them into our casino/use our bonuses, that tells us that we must have something going; I don't see threads of players angry they were banned from Rogue casinos, generally players are happy when that happens (unless winnings are withheld; but then it isn't anger over the banning, but rather the disputed winnings). In general people only get angry over getting restricted from somewhere if that place is good.

    I never said you are an advantage player. I said we bonus restrict negative value players. The two are not the same.

    We are planning on lowering our payout time frames. However, until we do, players know what our payout time frame is; we make this clear and they accepted it. We are honest and transparent and this thread seems to imply otherwise. We simply bonus restricted 1 player, that is all that this thread is about.

    No, it is not the same.

    We don't penalize players for withdrawing. You are assuming that. We simply restrict negative value players in order to provide better service to the rest of our players. A perfectly reasonable proposition.

    As I mentioned earlier, we are planning on lowering our payout time frames. However, until then, we make our payout time frames clear and there are players who accept the advantages to playing with our casino in spite of a slower payout time frame. It is true there are casinos that offer 12 hour payouts, but those ones certainly don't offer the kind of bonuses/tournaments we do; I've done my competitive research. Soon though, we hope to offer the best of both worlds :)

    Kind Regards,
    Nicolas Johnson
    Bet Phoenix Casino Affiliates Manager
     
  36. Aug 28, 2010
  37. 4 of a kind

    4 of a kind Repeated violations of forum rule 1.16 - troll

    Occupation:
    Trans. Tech
    Location:
    New York
    Nicolas,

    I know this is a transparent casino, so can you tell me if your Black-Jack and Video Poker are running off RTP software like slots, or Random Draw software?
    Also what about the other games offered that are not slots? Which program are they using?

    Thanks...
     
  38. Aug 28, 2010
  39. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    It is really sad to see what state on line casinos have reached. Most of the casinos, even accredited ones,seem to have problems, partly due to the US govt sticking it's nose in.

    As a result, I believe that all casinos are having a shortage of players. Then you add in the gobs of new casinos that keep popping up and you have a further reduction of players per casino.

    I believe that is why so many casinos are crying "foul", like BP with their "negative value" player routine. Shortsighted, yes, but in all honesty I would be happy to get dumped by a casino that has to resort to that BS line with an honest player that got lucky enough to win (not that common an occurrence, I grant you). To me it screams "We are going broke"!!!!

    Complaining on forums is absolutely the right thing to do, that is why we frequent them. Getting reports from other players helps us to stay ahead of the problematic casinos.

    I guess what I am trying to say (damn it, Jod, spit it out!) is that there are too many casinos and not enough players to support them all. And that leads to pretty much all the slow pay, no pay, bonus ban, bogus cries of cheating players, multiple accounts, etc.

    Very shortsighted, but it will not stop until the USA gets regulated. It is responsible for so much of this garbage that keeps going on.
     
    1 person likes this.

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