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cheers. i logged in to find ''£10 cash'' ready to accept instead.
played for an hour, got it upto £28.. then wanted to find out the progress of wagering. Couldn't find that, so went to 'cashout' to see if there it sais a bonus is in play. it just showed £28 cash balance, although i hadn't completed the wagering thats for sure.
Went to livechat, which went like this:
Ryan: Hi there and welcome. My name is Ryan, how are you today?
Adam: Hi Ryan. I logged into my account earlier and noticed i had a £10 balance. I couldn't find any details other than that i'd accepted ''£10 cash'' . i've been playing for a bit and then realized that the balance is not in the bonus balance but it is in the cash balance. Is there any restrictions on that balance, like a max cashout or excluded games? I read the terms thinking it was a no deposit bonus which would have a max cashout, but it seems to be £10 cash not a bonus.
Ryan: One moment please while I check for you
Adam: thanks
Ryan: The wagering is X50
Adam: why is it not in my bonus balance ?
Adam: i can't see how much wagering i've done as it is showing a cash balance. as it has been since i accepted it
Ryan: The system credited you with this to the current balance
Ryan: This is bonus money
Adam: ok. cool. it has a £100 max cashout? how do i check when the wagering is done.
Ryan:
The wagering will start when a deposit has been made
Adam: i couldn't find any terms at all for this cash. i just accepted it. I'd believe it was binded to the bonus terms if it was showing as a bonus balance. But it is not. So there are no terms at all suggesting wagering doesnt start until a deposit is made? where does it state that? I'm assuming it is £100 max cashout then, so that would mean if i deposit £10 i have to wager £500 with a max cashout of £100?
Ryan: This is written in the terms and conditions
Adam: ok thanks. well. i'll go try and find some other clarification. you are not exactly answering my questions directly. thanks for the help.
Took a while for each reply, so i assume he was lost trying to find the terms. But i could not find any term that suggests a £10 bonus must be wagered 50x and wagering counts only after a deposit , which if it did exist would kind of suck if the 10x max cashout rule applied.
Startin to think 5 dead gonzo spins woulda been better, at least would have saved the last 1.5 hours of me playing with something that could never be withdrawn, and then talkin to cs
