The Hype Gaming Thread

[winbig]

I dont have a scanner/fax machine so now I take a photos of docs with my phone camera (2MP), Bluetooth them to the PC and email. Much easier and works for the casinos I've found With Bluesquare on Friday it was all sorted and authorised within the hour start to finish

You sound like a regular James Bond

 

[kwblue]

Here is basically how Hype's procedure works as I have seen it over many players...

1. Deposit (doesn't matter if it is Neteller or otherwise).

2. Withdrawal

3. Waiting period.... They will NEVER tell you if you need to give them ID.

4. Finally you send them ID after asking in the support window

5. You get your withdrawal promptly (in most cases)


They do NOT email you, they do NOT ask you for ID, you have to take the initiative. Unless you give them ID - you will NOT get your withdrawal. Bad way of doing things, but that is the way it is at the moment as far as I can tell.


This is it. You HAVE to send them ID no matter what. Just do it when you start ANY casino and you will be better off for it.

 

[Slotster!]

Here is basically how Hype's procedure works as I have seen it over many players...

1. Deposit (doesn't matter if it is Neteller or otherwise).

2. Withdrawal

3. Waiting period.... They will NEVER tell you if you need to give them ID.

4. Finally you send them ID after asking in the support window

5. You get your withdrawal promptly (in most cases)


They do NOT email you, they do NOT ask you for ID, you have to take the initiative. Unless you give them ID - you will NOT get your withdrawal. Bad way of doing things, but that is the way it is at the moment as far as I can tell.


This is it. You HAVE to send them ID no matter what. Just do it when you start ANY casino and you will be better off for it.

Without being funny - that's an AWFUL way to do business... The cynical player might suggest it's a clever way to keep hold of your money for a bit; at the very least it's extremely poor customer service.

The casino take your money quickly, gladly and without hassle. If they don't intend to return it in exactly the same way - they should have the decency to let you know.

I saw how pretty the games look, and chucked a few hundred quid at it for fun - thinking I might come back in the future.

Based on the above, for something so simple as withdrawing your winnings - I will never play at this casino.

 

[Simmo!]

You sound like a regular James Bond

Yup...My Bluetooth is certainly a hit with the women But then they know too much

 

[soflat]

I love the slots. This could have been the best new casino of the year.

But processing customer withdrawals is obviously not a high priority for them.

I can't even get support to respond on live chat lately. Apparently they took off on vacation.

I wonder when or if I will get my cashout....

 

[bonustreak]

Simmo your a real lady killer

 

[dominique]

Actually, when you try to withdraw it should be followed by a message in their casino that tells you to send documents. Thing is that no one is used to looking there. It's on the left, the chat and message window they have.

 

[kwblue]

Actually, when you try to withdraw it should be followed by a message in their casino that tells you to send documents. Thing is that no one is used to looking there. It's on the left, the chat and message window they have.

Good point, but I have never seen that information posted in the message window. Just messages like 'withdrawal being processed' or some such. Never have I seen anything about ID verification. Have you, Dom?

 

[soflat]

Good point, but I have never seen that information posted in the message window. Just messages like 'withdrawal being processed' or some such. Never have I seen anything about ID verification. Have you, Dom?

I got the message in the window from inChilli but not Hype. Hype didn't do anything.

Did these places close for the holidays? Right now they (both casinos) have a notice that the call center is down due to a problem with a telco, but they haven't been responding since last week.

 

[Mousey]

KWblue I may need your help. I'll check my NETeller this evening. If the funds aren't there, I may send you a p.m. if you don't mind.

 

[dominique]

Good point, but I have never seen that information posted in the message window. Just messages like 'withdrawal being processed' or some such. Never have I seen anything about ID verification. Have you, Dom?

On the next login.....

 

[kwblue]

KWblue I may need your help. I'll check my NETeller this evening. If the funds aren't there, I may send you a p.m. if you don't mind.

I don't mind at all - just give me the specifics in the PM when you do.. I would need simple stuff like - when did you send ID, when did you originally cashout, amount of cashout, and Hype ID. With that, I can go to work.

 

[soflat]

I made my first withdrawal request last week. Today when I logged in, there was a message that I need to send my id and utility bill.

For inChilli I got the notice the next day. Now its been a week since I sent it and they told me today they would check if everything is ok. So maybe I will get paid in another week or two from them.

If Hype is the same, maybe I will get paid in three weeks(?).

I love the slots, and I'd love to play them again, but it is impossible when there is a withdrawal waiting. Well, maybe not impossible, but it would be foolish to deposit again when the first wdw is in limbo.

 

[macpomme]

Taiwan Earthquake - Repercussions

The earthquake in Taiwan earlier in the week severely disrupted the fibre-optic netwowrks in the Asian region.

Here's an example of a notice from an ISP / Server Farm in the region ....

"Dear Valuable Customers,

The recent earthquake in Taiwan (27 Dec 2006) has severely affected our networks to Japan, Taiwan, USA and Europe. SeaMeWe 3 (South East Asia Middle East Western Europe 3) and APCN2 (Asia Pacific Cable Network 2) undersea cables are damaged. Currently we are doing damage assessment via gathering feedbacks from both customers and our upstream providers. Initial finding shows that DC4 and DC5 are affected the most. DC4 utilises APCN2 as the major pipeline. DC5 has rerouted their traffic and has gain 40% network improvement. DC1 to DC3 are least affected even though the network is not 100% back to normal. ETR report (Expected Time to Restore) is not announced yet by the affected network carriers while in the news it is reported that the underwater cables will take 2-3 weeks to be restored. Please do take note that while alternates routing is done congestion may occur due to sudden surge of data through those routes."

As some of Hype's servers and services are provided from within Asia, yeah I know the gaming servers are in Kahnawake, they will be impacted by these outages. Things are slowly recovering.

MacPomme

 

[Simmo!]

The earthquake in Taiwan earlier in the week severely disrupted the fibre-optic netwowrks in the Asian region.

LOL - I read that and thought wtf is this about?! Til I reread the previous posts

 

[dominique]

I love the slots,

Me too. Really cool features.

 

[wangpoker]

The earthquake in Taiwan earlier in the week severely disrupted the fibre-optic netwowrks in the Asian region.

MacPomme

It'll be back to normal in at least 15 days according to precedent accidents.

 

[Mousey]

Received my $400 from Hype sometime during the wee hours.

Thanks kwblue.

Hype really has to shape up their first withdrawal procedures or they're going to lose more players than they keep, regardless of how cute their slots are.

 

[darkpixie]

I have to wonder why only 2 or 3 players are ever able to cashout at hype. I spin and spin and never hit a danged thing on there. Autoplay would sure be a nice feature too.

 

[Mousey]

That was my first w/d at Hype after having deposited several times and the ONLY time I hit anything worth withdrawing. I left $100 in my account to play on and it lasted 5 minutes. Haven't been back as I won't play till a withdrawal has cleared and is in my NETeller. I dont' know if I'm going to play again anytime soon.

I fear that to actually ever hit anything worthwhile, we have to play $2.5 per spin and higher. And, of course, the required bankroll to sustain such play.

 

[soflat]

Has anybody had a withdrawal processed by these guys recently?

Has anyone ever had a withdrawal processed without outside help?

 

[hbears341]

Has anybody had a withdrawal processed by these guys recently?

Has anyone ever had a withdrawal processed without outside help?

I've been waiting since December 26th for mine. It was my first request therefore I had to send verification in which I did, with no response back from them. Their customer service and withdraw procedures better shape up quick or it will be my first and last deposit there!

 

[Addisyn]

At first my withdrawals took less than 24 hours. Even my first withdrawal with that quick. Now I have to wait way too long. My latest two withdrawals have been with kwblue's help.

I email them and get no response. In live chat they telling me the accounting department is closed. Odd since I have asked at various times of the day and night. They must be open some time! I found out from kw they are located in Singapore. So the time difference for me being on the west coast of the US is 18 hours. Wow that is a lot!

The last withdrawal I received was a few days ago and only with kw's help. I still have many withdrawals pending. I would like to get everything into my Neteller account sometime in the near future and start out clean for the 2007.

My oldest pending with them is from the 21st of December. Come on Hype I want my moola!

 

[mikepipe]

I had two withdrawals recently - first one was disapointing, but after i had sent a PM to KWblue, it worked out fine.
Dont know, what he did (or even :if anything - but i guess so)
Thanks KW!
I trust them - but i agree: CS has to improve, to reach a proper level.

 

[soflat]

I did the Hype live support again.

1) The accounts department is not in again, but they will file a report if when they do (that is what they always say, there must be a lot of reports).

2) No response as to whether the accounts dept was coming in today or whether the casino is having trouble paying winnings.

I'll PM the Hype casino rep but she has not logged in for weeks.

inChilli support:

1) Said he/she would file a report with accounts department.

I pm'd the Casino rep today (has not logged in since Dec 22 though).

This does not look good. I'm going to give this another 24 hours just in case they really were out for the holidays all this time. Every other casino I played at has been prompt with cashouts throughout the holidays.