Thank You Inetbet

[catrina m]

I sent an email asking them to bump my comp points by 5 so I could play a little before depositing.

I was going to give away my car that had broken down 6 months ago to remove it from my yard ( it was a good one, lots of miles before it gave up) and a guy offered me $500 for it. I told him the timing belt broke but he was willing to buy it.

$500 windfall!

I decide to gamble it! I was a little perturbed at Inet because i had gambled there most of the month and was at 45 comp points but was overlooked on my usual $5 managers bonus. ( wow, $5 with a max cashout of $50, such is the life of a low roller, lol)

I asked Enzo one time to bump my comp points when they were close and he gave me a $25 bonus. (yay, Enzo!)

Anyway, here is why I am thanking Inet. One less option to lose money.

And Alan is so snotty I wouldn't go back for a $1000 bonus. I have been there 5 years or more. I wish they would add up all 5 years or so of deposits!

These are in order of sent and received


----- Original Message -----
From:
To: [email protected]
Sent: Friday, June 26, 2009 2:03 AM
Subject: from catrinam


I didn't get a managers bonus this month, how about bumping me 5 comp points so I can use them before I deposit.

Too much to ask?

Catrina

----- Original Message -----
From: Support
To:
Sent: Friday, June 26, 2009 12:36 AM
Subject: Re: from catrinam


Dear Catrina
i am sorry we are unable to add comp points.
kind regards
CSR Brian

----- Original Message -----
From:
To: Support
Sent: Friday, June 26, 2009 11:47 AM
Subject: Re: from catrinam


I think I am unable to deposit anymore. You wont give me a $5 managers bonus and you can't give me 5 comp points.

I have a $500 windfall I will play elsewhere with it.


Dear Catrina
You have deposited $500 this year and received $300 in bonuses, you have also withdrawn $465.
So if you feel that is not good enough we wish you well with your new Casino to play your windfall....Good Luck.
Best regards
CSR Alan
iNetBet Support Team


Dear Catrina
your account has been closed as per your request
kind regards
CSR Alan
----- Original Message -----
From:
To: [email protected]
Sent: Friday, June 26, 2009 10:41 PM
Subject: from catrinam


I would like my account closed please.

Thank You

Catrina

$500 in 6 months, and $465 in withdrawals. ( I'll take their word for it)

sounds like I am even (NOT!)

I quit playing for 2 months so $500 over 4 months is not too shabby. Is it worthy of bumping 5 comp points?

I guess not.

Anyway, Thank You Inet for a wonderful time.

 

[just play]

I hope your extra money turns into big luck for you!

I won't bash on iNet, I will just say I stopped playing there a long time ago and haven't looked back.

Come to think of it, usually RTG are good with bonuses, I asked for a bonus from a MG a few weeks ago and he said he couldn't give me a bonus but boosted up my comps for me so I could play.

Good luck Catrina!!!

 

[chuchu59]

While Inet can decline to give comp points at its discretion I cannot for the life of it understand why they piss players off with this kind of talk. This akins to sending players to rival casinos. Sheesh!

 

[catrina m]

I knew that I had been snubbed by not getting a managers bonus, I just decided to ask for a teeny favor to see if it was worthy of playing anymore there.

The attitude of Alan is unreal for someone in his profession.

They must have a lot of high rollers for him to throw away a loyal low roller.

Just comp a regular gambler, dont insult them.

Or maybe insults are what attracts people!

I am giving it away now but not to the snot nose Alan.

 

[LaurieJim]

I have to say im not that pleased with my recent playtime at Inetbet either but will say that it isnt their fault, i could have gone somewhere else and played but didnt as i enjoy certain casinos, inetbet among them.

As far as Alan goes he has always been as nice as can be to me along with James and Brian.

The managers bonus is just that, its something Emily does not have to give out but does anyway, its all entertainment imo and when its not fun anymore, then it is time to move on, maybe to another casino , if you feel you are not being treated the way you think you deserve.

----- Original Message -----
From:
To: Support
Sent: Friday, June 26, 2009 11:47 AM
Subject: Re: from catrinam


I think I am unable to deposit anymore. You wont give me a $5 managers bonus and you can't give me 5 comp points.

I have a $500 windfall I will play elsewhere with it.

Dear Catrina
You have deposited $500 this year and received $300 in bonuses, you have also withdrawn $465.
So if you feel that is not good enough we wish you well with your new Casino to play your windfall....Good Luck.
Best regards
CSR Alan
iNetBet Support Team

Maybe its just me but i find nothing rude about this at all, he wished you well with the new casino, you said you would be playing your windfall at and hell he even wished you good luck, what more could you ask for.....except the 5 extra comp points........................laurie

 

[catrina m]

Thats the point

5 years or more of deposits

5 YEARS, AT LEAST 5 YEARS, maybe they can tell me when I started.

5 comp points

ITS JUST TOO MUCH TO ASK, AND I HAVE NEVER ASKED BEFORE!

If you feel Alan is a courteous representative of this casino feel free to give them your funds

My account is closed forever and thats a long time.

Longer than I have been giving them my money, and thats a fact.

95% my big ol butt (although its not old or big, I am 5'1 and 102 lbs)

I didn't ask for much and have never asked before, I didnt need a recent history lesson on my account although I wish I had copied my deposits and withdrawals before I closed it.

Bottom line is they didn't care if I play or not.

True?

or not?

Nice attitude.


A little comp never hurt any casino I have ever played at except for inetbet. Hell when the launched the new RTG games they had a $3 free cheap (sorry I meant chip, lol)

They act like a $5 comp will break their balls, and seriously, its all a matter of good faith, when has a $5 chip done anything but make the player feel welcome.

My email may have baited the response but its time inetbets rude responses get out. Ban me if you want but Inets 2006 awards will NEVER be repeated!

Look at the economy, look at the high paid assholes that gave away the 30 year working mans 401K. The casino's better pay attention to the deposit every week, week in and week out small players because one 10k chargeback from a whale might hurt.

$25 to $50 a week adds up. Lose one, so the hell what..

Lose a thousand and look for a job.

Well the small depositors are feeling the pinch, make a smart decision on where to make that deposit!

 

[LaurieJim]

I understand where your coming from Catrina, i really do, it sucks when you are a faithful patron and feel you are being slighted but you have to remember , they are there to make a profit while entertaining us and we pay that price to be entertained with a chance that we may get lucky and win some cash.

My post was not meant to make you upset or anything, was just stating what i concluded from your post, thats all, no harm or foul intended, sometimes a break from any casino is worth it. I wish you luck at whatever casino you decide to play at..............laurie

 

[catrina m]

I asked Enzo one time to bump my comp points when they were close and he gave me a $25 bonus. (yay, Enzo!)





I didn't get a managers bonus this month, how about bumping me 5 comp points so I can use them before I deposit.

Too much to ask?

Catrina



Yes it was too much to ask. I wish I had asked Enzo, my comp points are close there too.

And yes, I did give 3Dice a deposit and will again, I also lost at Cherry red even though I haven't received my play logs after 3 months of asking.

I don't care. Be nice to your customers and they will return.

Is that right?

 

[Nifty29]

I didn't get a managers bonus this month, how about bumping me 5 comp points so I can use them before I deposit.

Too much to ask?

Catrina

Nothing personal here Catrina, but the way you have worded it could come across as being a little impolite. Im a stickler for manners, and I notice there isnt a 'please' or any kind of greeting in the email, and if I was making a judgement call on whether to go the extra mile for someone based on that I would probably refuse as well.

Given the history that Alan provided I think most casinos would decline to do anything for you.

I ask for something extra VERY occasionally and sometimes Ive been declined, but Ive found when a friendly approach is employed it is usually returned.

One thing I will say is that casinos should always use proper grammar when communicating with players, including capital letters and punctuation - it looks unprofessional without it and gives a 'I couldnt be bothered making the effort for you' impression.

 

[catrina m]

How far would $5 get me at Inet? I was looking for the gesture. The " Yes, we do appreciate the play no matter the amount"

My history?

You must be very wealthy indeed.

Most aren't able to throw away all their disposable income to please a casino.

As a matter of fact I am out of here.

 

[catrina m]

I ask for something extra VERY occasionally

In my memory I do not think I have ever asked them for anything.

I am so glad I asked before I made a deposit. They don't need my small play, or yours. Or anyones.

 

[Nifty29]

My history?

You must be very wealthy indeed.

I thought I made it clear it was not personal, and here you make assumptions about my financial status. I dont understand that comment at all, as nothing I posted in any way alluded to how wealthy I am. Lets just say I have a thick skin so Im not going to take this issue any further.

The point I was making is that the casino sees that you have deposited $500, they GAVE you $300 in bonuses, and you withdrew $465. It doesnt make commercial sense for a casino to issue you more credits based on those figures. Inetbet has $35 of your money which it has earned over almost 6 months so anything they give you eats into the little profit they've made from you.

If you hadnt withdrawn anything all year, I think you would find the result might have been different. How do I know this? I actually asked them politely about a week ago as I was having a bad streak (I very seldom ask as I said earlier) and they gave me a generous credit.

I would also re-iterate that, in my experience, asking for something from a casino in the manner you did at Inetbet wont get you much better results anywhere else.

 

[unicorn40]

I have to say that i've been playing at iNetBet for a long time and have never had anyone there including Alan ever be rude to me. The managers bonus is also something that i appreciate getting because as lauriejim said, the bonus isn't something that HAS to be given out, but is to most i think.(no offense meant) It's also something i don't get or see from other casinos. I also agree with Nifty29 about the wording and use of "please and thank you". I really haven't had any problem with iNeBet right down to my emails being answered pretty quick.

 

[Deeplay]

I played a while at Inet but stopped for no particual reason other than I never won That aside 5 comp points or what ever I wouldnt loose sleep on it. I do kind of go with the casino on this one if your deposit / withdraw figures are correct. We are talking miniscule amounts of money. I would move on if your not happy. My 10 cents

 

[chuchu59]

I am a bit surprised that we are jumping on Catrina when all she is doing is sharing her poor experiences. Sometimes when we are not doing well at casinos we are frustrated and we feel much better when the casinos give us a freebie so that our playtime can be extended. Yep, Catrina may not have asked for the extra 5 comps in the gentlest way possible but I doubt whether we would have gotten a different result.

The casino business is an entertainment business and we expect some professional service. Telling your customer what he/she has wagered recently and pride yourself on the fact that she has not really lost enough to warrant an extra fiver iand then stating that she can play elsewhere is not too unrude imo. I would be pissed off if the restaurant I patronise a lot declined to give me a free dessert and told me to go to the resataurant accross the street. They do not necessarily have to comply to my every whim but they should decline the request such that it is palatable to the customer. I do not see it happening here. The very least Alan should have said was that she treasured Catrina's business and that her account will be reviewed from time to time.

 

[Nifty29]

I am a bit surprised that we are jumping on Catrina when all she is doing is sharing her poor experiences.

Hi Chu

I cant speak for anyone else, but I wasnt jumping on Catrina at all - just suggested that she might have gone about it in a different way, and that the reason she was declined was most likely based on her net gain/loss position. I have no personal beef whatsoever with the OP, in fact she has made many great contributions to this board.

The very least Alan should have said was that she treasured Catrina's business and that her account will be reviewed from time to time.

You and I agree on this point. The poor grammar and choice of words by Brian was less than professional IMO. I would also add that I have never been treated with anything other than courtesy by everyone at INetBet, but then I have always been courteous and professional with them (as I am in all my dealings via email)

 

[LaurieJim]

It all goes back to the old saying "you catch more bees with honey". The way i read it was if you dont do this for me then i will go spend it somewhere else.

Why not deposit 10.00 or so bucks and build up your comps to 50 so you could cashout the comps and maybe enjoy some playtime and maybe hit something, as i said i know where your coming from but if i had 500.00 to play on, i would have deposited and played and then moved on to another casino but thats just me.

These are just my thoughts and im just trying to understand the reasoning of your post, its nothing against you as you are a valued member of this forum.........laurie

 

[gokkie]

I do think Inetbet should have treated Catrina better.
She has been a customer with them for over 5 years and never asked for much.

The reply:

"So if you feel that is not good enough we wish you well with your new Casino to play your windfall....Good Luck"

tells me they do not value a long term customer. It's not that she asked for much, did see? Also the intonation used annoys me.

If she had only played there for a short period of time I can understand why a casino would not comply but it proves to me that Inetbet does not value their loyal low rollers much.

 

[just play]

I am a bit surprised that we are jumping on Catrina when all she is doing is sharing her poor experiences

I totally agree!!!

im just trying to understand the reasoning of your post

She was sharing her experiences as Chuchu stated.



Catrina I hope you hit big....go get "em




P.S. for anyone, how much do you have to wager to get 5 comps?

 

[luckyzb]

In Catrina's defense..

Hi - I've never posted here until now but I felt I had to jump to Catrina's defense on this one. This isn't about "iNetbet bashing" at all (although I am sure I will be labled as such) - it's about stating the facts. If the others who posted responses to Catrinas thread don't feel that her history warrants her anger - then I'll speak for her because mine does.

I deposit between $300 - $400/mo at iNetBet and have been for over two years. While they do give me fairly generous Manager Bonuses monthly (which I have always thanked them for), the few times that I have asked for a $5.00 comp - either because a code didn't work or because depositing players tend to get left off the freebie list, they have flat out told me "no". And, although I don't feel Catrina's e-mail requests were rude at all, my e-mails have always been over-the-top nice and they still refused me with the same kurt, one sentence "Sorry, we don't do that" response. Their CS is severely lacking, e-mail responses are slow if they come at all, they have no Live Support, and depositing players are given no preferential treatment whatsoever.

Unfortunately, iNetBet is one of the few casinos that actually pay out winnings if, by some slim chance, you do win (and I like to gamble online so I have to go where they pay) and the only one that allows you to deposit as low as $2.00. However, they know this [/I]and they know you know this, so that's why Catrina was given the "sarcastic" (not polite - as Laurie read it) kick to the curb. To tell a depositing customer (no matter what their history is) to go find another casino over a measly $5.00/$50.00 max withdrawl comp request is pretty unforgivable. To interpret that e-mail response any other way - particularly as one that is "wishing her luck" (please - you fell for that?) - is truly being gullable and naive in the world of online gambling. It dripped with sarcasm - give me a break. I agree that we should appreciate iNetBet as a non-rouge casino, but you certainly shouldn't have to kiss butt for a lousy $5.00 comp that they're not going to give you anyway. If anything, they should be kissing my butt and the butt of every customer who deposits on a regular basis! And the bottom line is - they simply don't care about CS at all and that's that. The iNetBet philosophy is something like "Why do I have to be nice to you? I pay you when you win, right? What more do you want?" The blatant fact that they refuse to offer Live Support of any kind is proof enough of how important they view their customers. What other casino do you know that doesn't have Live Chat??? Sure, I play there - but it has never felt comfortable at all. I have had far better treatment from the CS (and always available Live Chat) at Rouge Casinos. Bummer that they don't pay.

So, Catrina, I agree with you and I understand completely what it is like to receive that shocking, abrupt "Nope, sorry" e-mail from iNetBet for such a small request. It feels really bizarre (and almost embarressing considering the request) - especially if you've been filling their pockets for any length of time. Good for iNetBet for being non-rouge. But a little preferential treatment and a couple of $5.00 comps here and there (at least when I ask) would go a long way.

 

[Nifty29]

Hi Lucky - welcome to the boards and thanks for posting

but I felt I had to jump to Catrina's defense on this one

I hoped it was clear to everyone that nobody is attacking the OP at all. Members are just stating their opinions and they are ALL valid because they took the time to become involved in this discussion

The blatant fact that they refuse to offer Live Support of any kind is proof enough of how important they view their customers. What other casino do you know that doesn't have Live Chat???

Im with you on that one. I think Live Chat is an incredibly important tool these days, especially given the trouble everyone has with emails being blocked by ISPs thanks to scumbag spammers.

And, although I don't feel Catrina's e-mail requests were rude at all, my e-mails have always been over-the-top nice and they still refused me with the same kurt, one sentence "Sorry, we don't do that" response. Their CS is severely lacking, e-mail responses are slow if they come at all, they have no Live Support, and depositing players are given no preferential treatment whatsoever.

The problem with the CS is that it isnt 24/7. There is a window of about 8-10 hours when emails arent answered, but I am ALWAYS answered very quickly within the other times and I know when to expect a longer wait so Im just patient because I know they will certainly answer.

Im not sure what you mean in regards to depositing players not being given preferential treatment..? As I said, Im not a 'whale' by any means but Ive always received reasonable bonuses and efficient service.

Again, I think that the professionalism and 'tone' of some email responses needs urgent review at Inetbet based on the evidence presented in this thread. Ive not experienced it, but I would certainly be a bit grumpy if I received some of those responses....but then I wouldnt have asked the question to be frank so its a moot point.

 

[Mouche12]

Hi - I've never posted here until now but I felt I had to jump to Catrina's defense on this one. This isn't about "iNetbet bashing" at all (although I am sure I will be labled as such) - it's about stating the facts. If the others who posted responses to Catrinas thread don't feel that her history warrants her anger - then I'll speak for her because mine does.

I deposit between $300 - $400/mo at iNetBet and have been for over two years. While they do give me fairly generous Manager Bonuses monthly (which I have always thanked them for), the few times that I have asked for a $5.00 comp - either because a code didn't work or because depositing players tend to get left off the freebie list, they have flat out told me "no". And, although I don't feel Catrina's e-mail requests were rude at all, my e-mails have always been over-the-top nice and they still refused me with the same kurt, one sentence "Sorry, we don't do that" response. Their CS is severely lacking, e-mail responses are slow if they come at all, they have no Live Support, and depositing players are given no preferential treatment whatsoever.

Unfortunately, iNetBet is one of the few casinos that actually pay out winnings if, by some slim chance, you do win (and I like to gamble online so I have to go where they pay) and the only one that allows you to deposit as low as $2.00. However, they know this [/I]and they know you know this, so that's why Catrina was given the "sarcastic" (not polite - as Laurie read it) kick to the curb. To tell a depositing customer (no matter what their history is) to go find another casino over a measly $5.00/$50.00 max withdrawl comp request is pretty unforgivable. To interpret that e-mail response any other way - particularly as one that is "wishing her luck" (please - you fell for that?) - is truly being gullable and naive in the world of online gambling. It dripped with sarcasm - give me a break. I agree that we should appreciate iNetBet as a non-rouge casino, but you certainly shouldn't have to kiss butt for a lousy $5.00 comp that they're not going to give you anyway. If anything, they should be kissing my butt and the butt of every customer who deposits on a regular basis! And the bottom line is - they simply don't care about CS at all and that's that. The iNetBet philosophy is something like "Why do I have to be nice to you? I pay you when you win, right? What more do you want?" The blatant fact that they refuse to offer Live Support of any kind is proof enough of how important they view their customers. What other casino do you know that doesn't have Live Chat??? Sure, I play there - but it has never felt comfortable at all. I have had far better treatment from the CS (and always available Live Chat) at Rouge Casinos. Bummer that they don't pay.

So, Catrina, I agree with you and I understand completely what it is like to receive that shocking, abrupt "Nope, sorry" e-mail from iNetBet for such a small request. It feels really bizarre (and almost embarressing considering the request) - especially if you've been filling their pockets for any length of time. Good for iNetBet for being non-rouge. But a little preferential treatment and a couple of $5.00 comps here and there (at least when I ask) would go a long way.

I fully agree with this story, Inetbet does really not give a damn and their response is also IMO sarcastic. Probably Alan's response, because his 'politeness and kindness' is nowhere to be found, maybe with a few exceptions, but I had bumped into this guy before and it was NOT a pleasure at all!

 

[chayton]

I have to say that i've been playing at iNetBet for a long time and have never had anyone there including Alan ever be rude to me. The managers bonus is also something that i appreciate getting because as lauriejim said, the bonus isn't something that HAS to be given out, but is to most i think.(no offense meant) It's also something i don't get or see from other casinos. I also agree with Nifty29 about the wording and use of "please and thank you". I really haven't had any problem with iNeBet right down to my emails being answered pretty quick.

I agree - I've always received responses from iNetBet pretty quickly and the response may be sometimes short and to the point, but they're not rude and they DO always answer my questions clearly - I'd much rather that then a long-winded happy friendly chatty email full of smiley faces that DOESN'T answer my question at all.

 

[silcnlayc]

I have had far better treatment from the CS (and always available Live Chat) at Rouge Casinos

Sad but true in my case too..Rogue or not accredited casinos have been much more kind in freebies when asked nicely. Shame is, they pay when the feel like it and some of the accredited ones that are listed have become cocky and in your face kind of casinos because of the backing they get such as this site. Which makes players secondary in THEIR book. Inet is on the top of the list for this unfriendly player kind of behavior, JMO.

.

 

[catrina m]

I have only played at these casino's this year: Inetbet, 3Dice, Cherryred, Villento and First web.

The Mgs I am excluding beacause they are easy to add up.

I have deposited slightly over $500 at first web this year and have had no cashouts. When I looked at my transaction history I politely asked for a comp and if they couldnt give me one I asked that my over 5 year account be closed.

I have deposited a couple hundred at villento and have 1 $100 cash out on my QT records.

I went over my QT records like an accountant. After all, they are there to view anytime.

Other than the MG"S all my gambling is recorded there.

I went back to the first of the year, 7 pages worth. Added them all up.

Here is how 2009 stands regarding these casino's, Inetbet, 3Dice, Cherry Red ( First Web is amazingly from the 24 of January until the 27th of June exactly negative $500 with no withdrawals, villento was uninstalled a while back but it is negative roughly $100.)

Inetbet

33 deposits equaling $542

4 withdrawals equaling $465

Cherry Red

17 deposits equaling $533

3 withdrawals equaling $693

3Dice

48 deposits equaling $869

3 withdrawals equaling $275

Since January I am down $77 at inetbet

positive $160 at Cherry red ( Thanks to a $500 cashout that I spent on ebay)

and 3Dice has me down $594

Here is my last PM from Enzo



Re: 3Dice Customer Care
Hi Catrina,

Sorry for the late reply - I've been dealing with the flu here so I've been on low-activity lately.

First off, I totally understand and appreciate that a bad-luck session is no fun. And venting can quite often help to take some of the stress off. We're always there for you if you need that, but we also have to try and put things in perspective where appropriate. So, taking a look at your account, I see that you've also seen the lucky side of things. Taking even your recent bad luck into account, you are only 'down' $46 at 3Dice - lifetime. That's a lot of entertainment for value - I think you'll agree on that.

It is ofcourse the nature of random itself that you'll experience periods of extremely good luck where a deposit will give you hours of playing time and cashouts on top - and periods of horrid luck where any game you pick seems like its out to get you. If it would be evenly spread all the time it wouldnt be random at all. (imagine every $1 bet returning $0.97 - that would stop being fun reaally fast).

In conclusion, it are in a way the bad sessions that make the good ones so exciting, and as a casino we can guarantee service, creative and fun games, fast payouts, and we can even guarantee that our staff actually cares - but we cant guarantee luck. And you need luck to get playtime .. a bit of luck gets you playtime, and more luck gets you more playtime or cashouts. That's just the way the cookie crumbles I'm afraid.

Also important to mention is that you should only deposit when you are comfortable with that. Remember that as a depositing player, you always have access to our VIP tournaments, and on average a player wins 1 in 20 of the VIP tourney's they participate in. (so you have 50% chance of winning one before the 10th try). It is part of our comping and really a great - and free - way to get guaranteed entertainment (look in on the chat while you play tourney's - I'm sure you'll love it even if you don't actively participate).

I trust you'll let me know if there is anything else I can do for you.

Kindest Regards,

Enzo


But it was a nice reply. Enzo is a silver tounged individual, and did give me a $25 comp before that.

So, that is the year 2009 for Catrina, Inet keeps good records, they had my withdrawals down pat!


If anyone wishes to examine these figures I will send them the scanned hand written data. I copied every transaction.

It looks like I am down about a thousand between Firstweb and 3Dice.

Maybe I have no reason to complain but I am closing my accounts fast, Inet is where I started and they are gone with MG to follow if they will not give me a thank you.

Thank All of you, Casinomeister members, I love it here. I am fond of several here and I thank you for being here when I feel disappointed.

 

[catrina m]

I just have to add this.

You will notice all of my deposits go to very highly accredited casinos.

I watch my P's and Q's because I am a member of the casinomeister website.

When this is all sorted out about the gambling laws and the world gets smaller and hopefully the rogues get gone this forum will shine like a diamond!

 

[catrina m]

Hi - I've never posted here until now but I felt I had to jump to Catrina's defense on this one. This isn't about "iNetbet bashing" at all (although I am sure I will be labled as such) - it's about stating the facts. If the others who posted responses to Catrinas thread don't feel that her history warrants her anger - then I'll speak for her because mine does.

I deposit between $300 - $400/mo at iNetBet and have been for over two years. While they do give me fairly generous Manager Bonuses monthly (which I have always thanked them for), the few times that I have asked for a $5.00 comp - either because a code didn't work or because depositing players tend to get left off the freebie list, they have flat out told me "no". And, although I don't feel Catrina's e-mail requests were rude at all, my e-mails have always been over-the-top nice and they still refused me with the same kurt, one sentence "Sorry, we don't do that" response. Their CS is severely lacking, e-mail responses are slow if they come at all, they have no Live Support, and depositing players are given no preferential treatment whatsoever.

Unfortunately, iNetBet is one of the few casinos that actually pay out winnings if, by some slim chance, you do win (and I like to gamble online so I have to go where they pay) and the only one that allows you to deposit as low as $2.00. However, they know this [/I]and they know you know this, so that's why Catrina was given the "sarcastic" (not polite - as Laurie read it) kick to the curb. To tell a depositing customer (no matter what their history is) to go find another casino over a measly $5.00/$50.00 max withdrawl comp request is pretty unforgivable. To interpret that e-mail response any other way - particularly as one that is "wishing her luck" (please - you fell for that?) - is truly being gullable and naive in the world of online gambling. It dripped with sarcasm - give me a break. I agree that we should appreciate iNetBet as a non-rouge casino, but you certainly shouldn't have to kiss butt for a lousy $5.00 comp that they're not going to give you anyway. If anything, they should be kissing my butt and the butt of every customer who deposits on a regular basis! And the bottom line is - they simply don't care about CS at all and that's that. The iNetBet philosophy is something like "Why do I have to be nice to you? I pay you when you win, right? What more do you want?" The blatant fact that they refuse to offer Live Support of any kind is proof enough of how important they view their customers. What other casino do you know that doesn't have Live Chat??? Sure, I play there - but it has never felt comfortable at all. I have had far better treatment from the CS (and always available Live Chat) at Rouge Casinos. Bummer that they don't pay.

So, Catrina, I agree with you and I understand completely what it is like to receive that shocking, abrupt "Nope, sorry" e-mail from iNetBet for such a small request. It feels really bizarre (and almost embarressing considering the request) - especially if you've been filling their pockets for any length of time. Good for iNetBet for being non-rouge. But a little preferential treatment and a couple of $5.00 comps here and there (at least when I ask) would go a long way.

I thank you very much for this post. It is what made me add it all up. I do not play as much as I would like to try because I can't. I have to keep a budget. I know that you probably stay within your budget and I really appreciate your honesty about how much you spend.

That is why I put my budget out for all to see. If you add it up I do spend quite a lot being "entertained" for what I earn.

That is why I started this thread. Do the people that take the hard earned money we deposit "sitting in an air- conditioned office counting the daily take" care about helping the small depositor?

The dripping with sarcasm was what I felt.

I hope to never feel it again for such a miniscule request.

"shudder"

I lost a lot more at 3Dice but Enzo will see another deposit with the hope that I will "WIN BIG" , we do not play purely for entertainment but the hope that it just might pay off.

And hope for a little respect, which we deserve as the dollars and cents behind the snot nose paychecks.

Thank you again my friend.

And chu chu you are a knight in shining armour!

Bye the way, after adding up all my QT deposits I did $175 at Inet since May 25.

Not worthy of a $5 comp, just too much to ask I guess.

 

[catrina m]

Thank you Silkprint for the PM.

You are one of a kind an an inspiration.

 

[farookh]

Re:

Hi there...Don't feel bad. From my own experiences, Inet is strictly ALL business and bases bonuses strictly on in/out and bonus/deposit ratio. If you are close or over in those categories, you probably won't get any discretionary bonuses. This has been my experience anyway. They are very honest and do what they say. I prefer someone to be honest, even if it comes down to being borderline rude at times. However, I agree with was been stated about live chat. There's no reason not to have it, in this day and age. I understand how frustrating it can be at times when it seems like nothing is going right and on top of that, it feels like you aren't appreciated. Kind of a double wammy. I hope your luck improves .

 

[silcnlayc]

catrina m, I also thank Inetbet for inspiring me to close my account with them too. I no longer choose to play at a place where the casino can't lose and breaks your bank within seconds to a minute or two and constantly has updates...you have given me the push I needed to finally get rid of them and I thank you for that girl!

.

 

[luckyzb]

Hi everyone - thanks for not beating me up over my post recently relative to iNetBet (In Catrina's defense). I was actually afraid to read the replies but they were very kind and it's nice to know that I am not alone in my thinking. So, hello to all.

Wanted to share something quick (another iNetBet ancedote) which I found a little amusing. I follow a couple of the other forums and it is only through these forums that I find the iNetbet "new games" or "holiday" $5.00 freebie codes. They never come in my e-mail and often I am too late to use them or for some reason the code just doesn't work for me and, of course, this makes me crazy as a depositing player. Like I said, once in awhile I'll ask for it and am told "no" flat out.

Well, a code was listed at a forum over the 4th of July (for $4.00) and it happened to be 10:30pm (still the 4th) where I live when I attempted to use it. Of course, it said "coupon expired" and I found that funny and irritating at the same time and I just had to question it. See the exchange below:

My first e-mail: This coupon was denied at 10:30pm Tucson time on July 4th. Is there a reason for that?

The typical "oh-so-friendly-and-understanding, short & not-so-sweet" iNetBet reply: The coupon expired at midnight EST.

I couldn't help it - I just had to write back:
Wow - so, I guess it's tough luck for those of us who deposit on this end of the country and want to take advantage of a $5.00 bonus here and there on MST. I screwed up again, I guess (only I don't know of anywhere it actually states the time for that code - could be wrong!). Well, damn! I keep trying for these little $5.00 tidbits that I stumble across in the forums (they never show up in my mailbox) but iNetBet always gets me on some teeny technicality. How silly of me to think you might throw it this way anyway once in a while. Well, thanks for thinking of us.

And Lo & Behold! Within 1/2 hour, this reply:
Subject: Re: Coupon Denied

Greetings from iNetBet Casino. Thank you for making iNetBet your choice of Casino. This is to confirm that your account has been credited with a $4.00 bonus. Have a great time and please do not hesitate to contact us at anytime with any questions you may have.

[email protected]

Have fun and good luck.

Kind regards.
CSR Brian
iNetBet Support

Well, needless to say, I felt immediate hope that maybe the CSR's at iNetBet finally got that fuzzy feeling and I sent them back a short note of thanks immediately. Then, of course, I proceeded to lose the $4.00 in two minutes. To make a long story short, I wanted to make a deposit and keep playing in my love-filled casino but had trouble getting a card to go through that had plenty of money on it. So, hey, why not give them a call and see if they can push it through? After a few minutes of searching everywhere for a number, it was then that I realized that iNetBet not only does not partake in Live Chat - they don't offer any kind of phone communication at all!!! None!!! E-mail only. If I am wrong, someone please correct me but I just could not find a single phone number anywhere at all no way no how.

All I can say is... you've got to give the iNetBet bunch credit where it's due...they sure are a spunky, stubborn bunch.

I'd really like to meet them!

 

[chuchu59]

Luckyzb,

I would suggest you subscribe to Inetbet's newsletter. Their codes are normally included there especially if some new games crop up. I missed the recent one though.