[SportsInterAction Casino] Watch Out!!

[MarcoCC]

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I made a withdrawal from my SportsInterAction Casino account on February 16,2005 .
I finished the wagering requirements before withdrawing and did not break the casino rules .

One week later,I received an email from SportsInterAction Casino.
They said that I have 2 accounts and needed my Photo ID and utility bill.
However,I have only 1 account.
But I still sent the documents to them and explained that I had just one account.

After 3 days,they informed me that they were wrong and I do in fact have only 1 account.
But they needed my Photo ID and utility bill in English.
I translated the documents into English and sent to them again on February 28,2005.
At the same time I noticed that they changed their terms&conditions and the bonus was uncashable!!

Now,they do not reply and I am still waiting my withdrawal.
I hope that SportsInterAction Casino is not another nasty cheater!!

I will keep tracking the problem and post the result here no matter what's happen.

 

[chuchu59]

Most of the bonuses from playtech casinos are non-cashable. I dont know about this one as I havent played there yet. Normally,however,if the bonuses are non-cashable,the amount is deducted from your withdrawal once you start you cashin process. If it wasnt deducted,then the whole balance is withdrawable. Please keep us posted of developments. If they pay you,great,and they have their name cleared. If not,and they dont give you a valid reason,let us know as a warning to others.

 

[MarcoCC]

DAY 17 : How long should I wait?

I have read their T&C when registering and I was sure that the BONUS is cashable.

But they changed their T&C on Feb. 27,2005.
So the BONUS is uncashable now.

Anyway,they should reply the email and pay me
the original deposit plus the winnings,right?
However,they do not reply me till now.

I will keep tracking and post the result here!

 

[thesmacker]

The bonus at this casino has always been uncashable. I have been an affiliate for them from the start and know this first hand.
Cheers

 

[Macgyver]

The bonus at this casino has always been uncashable. I have been an affiliate for them from the start and know this first hand.
Cheers

Possibly, but I know other players (including myself) that have played there very recently and been able to withdraw the bonus money.

Their casino site is confusing as far as T&C go, with one page saying it's sticky and another saying you can cash it out. One page had also said the WR were 8X, yet another said it was 20X (turned out to be 20X).

 

[chuchu59]

There is a post from a member called Trickynicky at the promos and ads section stating that there was a 125% cashable bonus from this casino with only 8x WRs with a warning that the T&Cs can change very suddenly. Check it out.

 

[wobble33]

guys
i have the same problem...............i won 3 weeks ago.......cashed out.........and still no money into my neteller account. sent them id last week, got e mail off them on monday saying cash in processed, and will be into neteller by tuesday, looked in neteller on thursday, and still nothing, sent them an e mail and reply was we are having an influx of withdrawls to neteller, and your money will be in your net account today, guess what, still no money in! so phoned this evening and man said it was processed on the 29th of feb! he said net must of declined this transaction, so accounts will try again to put it in my neteller. so i phoned neteller also myself, and they said this is bull and they never tried to put this money in...giving this untill monday..then i am going to pitch a bitch if not sorted........and by the way mate....this bonus was not sticky when i played this casino 3 weeks ago.....and i have also noticed that i now cant log into my account........not happy here........

 

[JohnGalt]

29th of Feb????

 

[maxlevine]

29th of Feb????

Probably one way of saying it leapt over Neteller!?

 

[wobble33]

29th of Feb????

yep........thats what i was thinking , stil no money in my neteller by the way. and this is what i recieved off customer support, AFTER having a chat on phone saying money went in on non existent 29th feb.........

Hi,



Thank you for contacting Sports Interaction.



It can normally take a few days for the transaction to be processed, however we are currently experiencing an influx of requests and are just now catching up. We hope to be completely up to date by end of business today.



We hope that your withdrawal will be processed and in your account by Monday at the latest.



Please feel free to contact us again at any time should you have any questions or comments.

Sports Interaction Support Team
yet they said it was already in on the non ex (29TH)

 

[TrickyNicky]

The bonus at this casino has always been uncashable. I have been an affiliate for them from the start and know this first hand.
Cheers

Nope, the bonus was definitely cashable for a period - it stated in their terms and customer service did confirm this to several people - myself included..
TN

 

[casinovincente]

Cashable

I just played them 2 weeks ago .. signed up got the bonus wagered and took all the money out winings and bonus!

The money was on my Neteller withing 2 days.

I quite enjoyed playing there.. had no problems at all

 

[Bmw1995]

I wont play there any more if they dont have a fast payment.

 

[wobble33]

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have you being paid yet?? i havent........

 

[universexf6]

Thank you for your info guys. You saved me from playing here.

 

[MarcoCC]

To Wobble33 :

I have not get paid.

Now I just want to get my original deposit.

But SIA still do not reply.

SIA is really ass hole!!

 

[Casinomeister]

...SIA is really ass hole!!

Sorry, but that's exactly how to NOT get a casino to respond to a complaint, and it's a fast tracked way to have your account suspended for seven days. See you next week.

 

[universexf6]

Sorry, but that's exactly how to NOT get a casino to respond to a complaint, and it's a fast tracked way to have your account suspended for seven days. See you next week.

That's tough eh? May be should be have called " hole of buttocks "??

 

[wobble33]

hi bryan
i agree with your last statement... bryan, i am getting nowhere with this casino, i cashed out on the 13/2/05, had e-mail off them that my cashout was processed onthe 28th, and would hit neteller account, after about 7 e mails to them, and 1 costly phone call, i am getting nowhere. i have an e mail off them on saturday to say my neteller winnings didnt go through my account, but when i ask net, they tell me they never tried to put this money in my net at this date, i also was told off them that the manager is looking into this. i have mailed him, because it was friday when i was told of this situation. but no response off manager today either, and in between this, i recieved an e mail saying they had an influx of payments to neteller, so this is the delay. but hold on .i thought this was put in my account onthe 28th??? i was going to pab to you bryan for help, but i am trying to give this casino a chance to sort this out, but aint getting anywhere. whats your advice bryan please? thanks in advance.

 

[Casinomeister]

Hi wobble33,

Go ahead and PAB and I'll get them right on it. Thanks!

 

[Casinomeister]

By the way, I believe MarcoCC's issue has been resolved. From the casino:

He opened a couple of accounts same name etc - different email details and contact details. The various CSR's that were dealing with this, obviously missed this - but our accounts picked it up and asked the player to register his card to confirm details etc. which he has now done...The actual WD has been processed - and he should have the funds in the next 48 hrs

I received this yesterday, so hopefully he'll see his funds by tomorrow at the latest.

 

[Casinomeister]

By the way, I believe MarcoCC's issue has been resolved. From the casino:

He opened a couple of accounts same name etc - different email details and contact details. The various CSR's that were dealing with this, obviously missed this - but our accounts picked it up and asked the player to register his card to confirm details etc. which he has now done...The actual WD has been processed - and he should have the funds in the next 48 hrs

I received this yesterday, so hopefully he'll see his funds by tomorrow at the latest.

Oops, I effed up. This was someone else's compliant that wasn't even posted. In fact MarcoCC has not submitted a PAB, so I don't think I can help him.

 

[wobble33]

sports inter action

Hi wobble33,

Go ahead and PAB and I'll get them right on it. Thanks!

hi bryan, jinnia is looking into this problem for me, and it seems to be making very good progress, but if i dont get my money, and jinnia cant do anything else for me, i will certainly pab with you. so hopefully bryan, alls well that ends well.

 

[Casinomeister]

hi bryan, jinnia is looking into this problem for me, and it seems to be making very good progress, but if i dont get my money, and jinnia cant do anything else for me, i will certainly pab with you. so hopefully bryan, alls well that ends well.

Didn't know I had an assistant - hope she doesn't expect a paycheck

 

[jinnia]

Dang! No paycheck? Wobble, you're on your own!!

Just kidding

I like working with SIA, they do have delays in withdrawals, for one reason or another, but once it's brought to their attention, they get right on it. At least that's been my experience with them so far.

They are working real hard, to keep things running smoothly, and if a complaint appears, they get right on it.