kujis
Experienced Member
- Joined
- Jan 25, 2009
- Location
- City of Judgement
I noticed this new(?) casino and chose to make a deposit because they're offering a nice 200% match bonus on first deposit. I checked their terms and conditions for it and it looked fair.
However I never received the bonus. I asked for it and got a reply next day saying:
"I am contacting you regarding the Welcome Bonus issue. The reason for which you didn't receive the bonus is because your country, Finland is not among the eligible countries. Your account does not meet the criteria set out in our promotion’s terms & conditions.
We apologize for the inconvenience caused and thank you for your understanding in this matter."
My understanding? I'd understand, but their terms and conditions didn't and still does not mention that some countries, or specifically players from Finland are bonus banned.
Can they do that? I'm thinking of making a paypal dispute or a chargeback.
Or did I miss something? Can anyone spot it? Here's the T&C page:
And the bonus page:
Their casino is odd anyways. All games have a minimum bet of 1€/£/$ :O No love for lowrollers!
However I never received the bonus. I asked for it and got a reply next day saying:
"I am contacting you regarding the Welcome Bonus issue. The reason for which you didn't receive the bonus is because your country, Finland is not among the eligible countries. Your account does not meet the criteria set out in our promotion’s terms & conditions.
We apologize for the inconvenience caused and thank you for your understanding in this matter."
My understanding? I'd understand, but their terms and conditions didn't and still does not mention that some countries, or specifically players from Finland are bonus banned.
Can they do that? I'm thinking of making a paypal dispute or a chargeback.
Or did I miss something? Can anyone spot it? Here's the T&C page:
You do not have permission to view link
Log in or register now.
And the bonus page:
You do not have permission to view link
Log in or register now.
Their casino is odd anyways. All games have a minimum bet of 1€/£/$ :O No love for lowrollers!