SpinWin, Finland excluded

kujis

Experienced Member
Joined
Jan 25, 2009
Location
City of Judgement
I noticed this new(?) casino and chose to make a deposit because they're offering a nice 200% match bonus on first deposit. I checked their terms and conditions for it and it looked fair.

However I never received the bonus. I asked for it and got a reply next day saying:

"I am contacting you regarding the Welcome Bonus issue. The reason for which you didn't receive the bonus is because your country, Finland is not among the eligible countries. Your account does not meet the criteria set out in our promotion’s terms & conditions.

We apologize for the inconvenience caused and thank you for your understanding in this matter."


My understanding? I'd understand, but their terms and conditions didn't and still does not mention that some countries, or specifically players from Finland are bonus banned.

Can they do that? I'm thinking of making a paypal dispute or a chargeback.

Or did I miss something? Can anyone spot it? Here's the T&C page:
You do not have permission to view link Log in or register now.


And the bonus page:
You do not have permission to view link Log in or register now.



Their casino is odd anyways. All games have a minimum bet of 1€/£/$ :O No love for lowrollers!
 

colly

Senior Member
PABaccred
PABinit
MM
Joined
Mar 27, 2001
Location
sydney
Also exluded from bonuses are australia and about 25 other countries.

Another little gem buried in the WR is that of you deposit by neteller or moneybookers the WR are doubled from 25times so a standard 50mes deposit and bonus and the bonus is removed on cashout. (In the Bonus TC's)

A further gem in the standard TC's- if tithey thinkyou deliberately disconnect from a game that can void your winnings also - A new one on me!

There are general TC, Bonus TCs, cashout TC's and one other set of TC's (even I glazed over at this point)

Sounds like a place to stay away from unless:rolleyes:

you never use bonuses'
you are or have access to a lawyer
you have a perfect internect connection
you have no objection to them doing a credit check

Cheers
Colly
 
Last edited:

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Also exluded from bonuses are australia and about 25 other countries.

Another little gem buried in the WR is that of you deposit by neteller or moneybookers the WR are doubled from 25times so a standard 50mes deposit and bonus and the bonus is removed on cashout. (In the Bonus TC's)

A further gem in the standard TC's- if tithey thinkyou deliberately disconnect from a game that can void your winnings also - A new one on me!

There are general TC, Bonus TCs, cashout TC's and one other set of TC's (even I glazed over at this point)

Sounds like a place to stay away from unless:rolleyes:

you never use bonuses'
you are or have access to a lawyer
you have a perfect internect connection
you have no objection to them doing a credit check

Cheers
Colly

Thats certainly rogue. NO-ONE has a perfect internet connection, and there is NO WAY for any party to determine whether disconnection was deliberate.

What about the CONSTANT complaints about MGS and RTG casinos in particular "deliberately" disconnecting players from the casino. The casinos say they NEVER do this, it's just something that afflicts the internet.

On top of this, we have 25 countries excluded from bonuses, and on top of this, an already draconian WR for what is a PHANTOM bonus is doubled to a virtually IMPOSSIBLE WR for eWallet users.

NO OPERATOR has EVER explained to players just what is "wrong with Neteller", and "so absolutely right" with CREDIT CARDS of all things.

Credit Cards charge merchants a fortune, AND are a high risk because players can easily issue chargebacks. On top of this, we have the problem of stolen cards being used, and the BANKS recovering money. Casinos can also TAKE BACK withdrawals they have paid back to Neteller (Betfair, Prime, etc....) - not so easy when they have paid by some other means.

SpinWin are probably relying on the fact that so many players fail to read the terms before playing, so they will NOT be deterred by these terms, they will find out when it is TOO LATE.

Players from these 25 countries, and who use eWallets, should be grateful they are not really allowed to play here.


What's the betting the casino will GRANT bonuses to players who are not eligible, and ONLY tell them they have breached the terms if they WIN.
 

colly

Senior Member
PABaccred
PABinit
MM
Joined
Mar 27, 2001
Location
sydney
What's the betting the casino will GRANT bonuses to players who are not eligible, and ONLY tell them they have breached the terms if they WIN.

I would actually take you up on that bet (LOL)- that at least they DON'T do-The OP that iniated ths thread wasn't given't the bonus because he was from an excluded bonus country. They do get that right.

USA Turkey and Israel are the only banned from playing outright countries and for those who are still happy to try (presumably from a no bonus country or not using netller or moneybookers) the non bonus countries are not listed in the general TC but the Bonus T and C. Suggest you also read the separate cashout T and C's

Cheers
Colly
 
Last edited:

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
FYI this casino is a Cassava white label. That should be enough to stay away, especially if you have ever played at another Cassava outfit.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I would actually take you up on that bet (LOL)- that at least they DON'T do-The OP that iniated ths thread wasn't given't the bonus because he was from an excluded bonus country. They do get that right.

USA Turkey and Israel are the only banned from playing outright countries and for those who are still happy to try (presumably from a no bonus country or not using netller or moneybookers) the non bonus countries are not listed in the general TC but the Bonus T and C. Suggest you also read the separate cashout T and C's

Cheers
Colly

Not so bad, but Purple Lounge got removed from the accredited section because it DIDN'T SET THE MGS CLEARPLAY correctly, and players from ANY country and those who used eWallets saw all their bonus balance convert to cash, which allowed them to withdraw, yet winnings WERE confiscated because players didn't realise the counter was NOT correctly set, and trusted what MGS Clearplay was showing them.

The SAME problems could happen here, where country and deposit method specific terms are used.

The MAIN reason for concern though is the term that makes PLAYERS responsible the reliability of the internet, and it is based on what the casino "thinks", rather than what they can PROVE.

I have been disconnected more often than I can count from the internet, completely at random, NO warning to allow me a graceful exit from what I am doing. Fortunately, MGS does NOT make me suffer loss for this, I can pick up where I left off. Presumably SpinWin software does the same, BUT the casino can use this very broad term to void winnings from players they don't want to pay, but who have not actually broken the rules. They are bound to have had "connection problems" at some time, and SpinWin can simply wheel this out as a "defined breach" when they just don't want to pay out.


Even WITHOUT all of this, THEIR bonus terms are MUCH worse than MGS's standard 30x bonus, and it is all CASHABLE.

SpinWin has a standard 50x bonus on a 100% bonus, AND the bonus is phantom, not cashable. This grows to a whopping 100x bonus (for 100% offers) for Neteller deposits, and this is a damn PHANTOM bonus.

You won't catch ME playing there, because I usually use Neteller, and would be at high risk of getting hammered by a 100x WR. On top of this, my internet can be pretty unreliable, and in any case, the UK is probably one of these 25 countries excluded from the offers.
 

colly

Senior Member
PABaccred
PABinit
MM
Joined
Mar 27, 2001
Location
sydney
I won't be playing any time either but thought some players might have been tempted by the 200% bonus offer in the emails being sent

Seeing I read the terms thought I would highlight them for those that are ummm less diligent!:)

Cheers
Colly
 
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