So I signed up and played at a casino (won't mention the name for now) and never touched a bonus. I never take bonuses because I don't like the hassle that comes with them.
I made a few back to back deposits of €50 and eventually hit a nice little win of about €800 +/-. I requested a withdrawal and heard nothing from the casino. I reversed my withdrawal and lost a bit back. I did this a few times. Eventually I reversed the last €500 and played a little silly and did a few bigger bets of €20. The stars must have been aligned just right because i hit a bonus and won about €3,500! I was so happy!
I requested the withdrawal and and heard nothing from the casino. I asked them on chat a few days later and they said i needed to KYC. Sent docs in right away and a couple days later my account was verified.
Still no news on the withdrawal. I went back to chat and they said we now need to do phone verification. They called me and verification was complete.
Later that night I get an email saying my withdrawal was denied. I logged in and all my winnings were confiscated and €100 was left in my account. i went back to chat and they said i broke terms. Even though I was playing with 100% pure cash and never touched a bonus once.
They say that i cannot bet more than 30% of the deposit. The way I see it, i reversed my withdrawals instead of depositing. So that final reversal of €500 was what I was playing with.
I know that in the UK it's illegal to restrict cash in any way, even if a bonus is active. Unfortunately the casino I played at isn't a UKGC or MGA casino.
What are your thoughts on this? I know I'll get some slack for not reading terms up front, but i never once experienced a casino that has terms restricting pure cash play. €3,500 is a pretty sizable sum, especially at this time of year.
Any advice or help?
I made a few back to back deposits of €50 and eventually hit a nice little win of about €800 +/-. I requested a withdrawal and heard nothing from the casino. I reversed my withdrawal and lost a bit back. I did this a few times. Eventually I reversed the last €500 and played a little silly and did a few bigger bets of €20. The stars must have been aligned just right because i hit a bonus and won about €3,500! I was so happy!
I requested the withdrawal and and heard nothing from the casino. I asked them on chat a few days later and they said i needed to KYC. Sent docs in right away and a couple days later my account was verified.
Still no news on the withdrawal. I went back to chat and they said we now need to do phone verification. They called me and verification was complete.
Later that night I get an email saying my withdrawal was denied. I logged in and all my winnings were confiscated and €100 was left in my account. i went back to chat and they said i broke terms. Even though I was playing with 100% pure cash and never touched a bonus once.
They say that i cannot bet more than 30% of the deposit. The way I see it, i reversed my withdrawals instead of depositing. So that final reversal of €500 was what I was playing with.
I know that in the UK it's illegal to restrict cash in any way, even if a bonus is active. Unfortunately the casino I played at isn't a UKGC or MGA casino.
What are your thoughts on this? I know I'll get some slack for not reading terms up front, but i never once experienced a casino that has terms restricting pure cash play. €3,500 is a pretty sizable sum, especially at this time of year.
Any advice or help?