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SpinPalace

Discussion in 'Casino Complaints - Non-Bonus Issues' started by simon1316, May 31, 2006.

    May 31, 2006
  1. simon1316

    simon1316 Experienced Member PABnonaccred

    Occupation:
    postal
    Location:
    Quebec , Canada
    Hi there,

    SpinPalace worried me... i've about 2600$ in processed withdrawal by Eft. One shoot of 700$ was sent on 18 May, they told 3-5 business day but now we are up to 9... also another 200$ and many more to go up to 2600$.

    But, never nothing showing in my bank statement.. they always report to tomorrow (Operation Departement) for checking what's happens with these fund.. all my info is right like bank infos and etc..

    And now today, they told me my 1rt withdrawal via Eft have been declining by the bank for bad Transit... wow, that's the first time seing that. All my infos was right, and have also send her a Check Specimen.

    I don't know if i will re-play here...that's the first time i play other plan than golden palace...and bang serious problem!!! .....

    The most of them, like any gambler...i really need this fund!
    Anyone can do anything for me I'm starting to cry lol..
     
    1 person likes this.
  2. May 31, 2006
  3. PackerBacker

    PackerBacker America the Beautiful

    Occupation:
    Home Manager:)
    Location:
    TX
    You can send a PM (private message) to the Palace Group casino contact. He is listed in the "casino contacts" section on the toolbar above. They are a reputable group, and he should be able to help.
     
  4. May 31, 2006
  5. Palace Group

    Palace Group Dormant account

    Occupation:
    Customer Support
    Location:
    Online
    Hi Simon,

    Please send me your details via PM.
    I'll look into your account and see what is going on.

    Kind regards,

    The Palace Group
     
  6. Jun 1, 2006
  7. simon1316

    simon1316 Experienced Member PABnonaccred

    Occupation:
    postal
    Location:
    Quebec , Canada
    Hi again

    Hi again,

    Ok, i've sent to you via pm my account info...
    Thanks for your help SpinPalace rep. , that's truly appreciated from your part.. hope you will make the most possible to do for me to get my winning as soon as possible.

    I will sure give us back a great comment's as soon all wil be ok :)
    Have a nice evening
    Simon
     
  8. Jun 1, 2006
  9. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe

    Hi simon1316, sorry to hear you're having the same problems as me. they also told me my bank had declined the credit, which is nonsense, as for the 2nd payment which stil lhas not shown up I've had no feedback.

    It's good that you've been in touch with the rep here, hopefully he'll sort it out but I've been through the same process and my latest emails remain unanswered.

    sorry Darran I'm calling it as I see it!
     
  10. Jun 1, 2006
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Banks

    You don't bank with Cahoot by any chance do you? (or any of the other "online only") banks.

    The palace group system rejected the sort code that my Cahoot bank told me was correct and insisted on "correcting my error" and sending it to what they believed was the correct code, which was not, as it was the code for payments to the CREDIT CARD accounts, and not the CURRENT account.
    I had this same problem "with the banks" as a result of this, with one bank now so fed up of correcting my error so that they could send it to the wrong code that they would let my "error" stand in future. I said "fine, go ahead, i'll get it alot quicker that way!!!!!!!"

    Now they just refund to Neteller and, strangely, my Barclays CREDIT card, which I didn't think they could.

    This will be a good place for Darran to start. Make sure the processor is using the bank codes given by the customer, and not substituting what it has on it's clearly incorrect database.
     
  12. Jun 1, 2006
  13. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    Hi vinylweatherman,

    no my bank is Abbey and none of the other casinos I play at have every had any problems crediting back to this account. I've also never supplied a sort code, they just refund back using the card number.

    Lately I'm seeing a trend in online casinos want you to use online wallets such as NETeller and don't really like you using debit/credit cards. I'm now suspect that's why they are now causing these delays and make believe problems, to try and get you to switch.

    Thing is everytime I use NETeller is costs me in fees where as with my VISA card no charges, damn if I'm going to lose money at the casino and then also have to pay banking fees.

    I've still not heard from the rep here even though he's been online, as someone else said in another thread they all start out bright eyed and bushy tailed...
     
  14. Jun 1, 2006
  15. Palace Group

    Palace Group Dormant account

    Occupation:
    Customer Support
    Location:
    Online
    Hi all,

    We are in no way trying to get people off using cards by deliberately delaying or having payments reject.
    There is a problem with some payments which I am busy working on with our e-cash company.

    Unfortunately I cannot resolve them on the spot which is what I am always trying to do.

    I assure you I will do my best to get these issues resolved and get the payments sorted out.

    Kind regards,

    Darran
     
  16. Jun 3, 2006
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Fees?

    I use Neteller and pay no fees! (the casino pays them).
    Depositing by CREDIT card is more expensive for the casinos, but they will do it. They would make more if everybody used Neteller, the fees are still paid by the casino, but are less.
    Cahoot IS Abbey, it's the Online Offshoot, so there is a connection; however, if refunding back through the card it is the card number. if it's the standard 16 digit one it should not be a problem, but some debit cards are not, and they "fall over" in the system. (They have two groups of numbers, totalling 15 in all). I think these are the Maestro format (the ones that used the penguin in the ads:D )

    To avoid Neteller fees it has to be a set up account, not an "Instacash" one to fund on demand. Deposits can be made by an initial bank draft, and then the Neteller stays funded till you lose!
     
  18. Jun 3, 2006
  19. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    back in Dec 2005 Dean the VIP liaison said the same thing 'we're experiencing some problems with our e-cash company' just how much time do you need to resolve these problems.

    in the mean time it's your players that suffer, you know if you guys had just paid me on time as per your T&Cs you would have had that money back now as further deposits plus more, the palace group are taking a very short sighted approach here towards customer loyalty!
     
  20. Jun 5, 2006
  21. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    last week the rep here told me to wait a few more days (even though they say they paid me on the 12 May and then again 25) and that he will be in touch on Monday.

    Well in my part of the world close of business Monday was several hours ago and as the rep has not had the courtesy to contact me about the missing payment (even though he has been online today) I will no longer give spin palace the courtesy of talking to them by email or PM but will continue to post here until such times as they pay me and provide a full explaination.

    Has anyone any suggestions as to what a player can do if they fail to get payment and the rep here is non responsive, what I'm looking for is maybe an email or phone number for one of the directors of the palace group.

    Failing that has anyone ever taken legal action against an online casino and is it worth it, the sum owing in my case is only 300. I've deposited and played a lot more so it's not even a case that I've won with these guys.

    Maybe I've been unlucky in my choice of online casinos in the last few weeks, but I get the general impression that this industry has gone downhill recently.
     
  22. Jun 5, 2006
  23. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    Did you try to contact the rep today? Or were you just waiting to be contacted? If it's the latter, then you should go ahead and make contact as she/he might have forgot.
     
  24. Jun 5, 2006
  25. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    He just PM'd me following my public post!

    last week when he told me to wait till today, the email also said if the funds don't arrive today, he'd arrange an instant transfer by NETeller, well it's Monday and still no funds but now he's back tracking and wants me to wait for a transfer number to give to my bank.

    What good is a transfer number to my bank on a non-existing transfer???????
     
  26. Jun 8, 2006
  27. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    my payment turned up, it was paid to a different card then expected, still all is good now.

    Darran the rep here has been very helpful and did a good job :thumbsup:

    Spin palace is in my good books again :p
     

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