Hey all ill get to the point received a promo for spin palace 150% bonus up to 200 so i deposited 80 played with $200.
After about 1500 plus spins on Jurassic park i noticed my bonus amount was not going down as quick as it should i was up about 200 at that time
so i went to chat not only did the get my wagering amount wrong they said i only wagered under $300 and that's kind of hard after 1500 spins mostly at 1.20 and above my question is should i delete my accounts with this group i have already written of my $80 here is the copy of chat i have screenshot to if anyone is intrested
Powered by SightMax.Welcome to The Palace Group ---------. Your English professional, TrevorM, will be right with you.
TrevorM 06:18:45 AM
Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?
---------- 06:19:03 AM
hi there I think there may be a error with my wagering
----------- 06:19:35 AM
first up i need to know around how much i have wagered since my deposit thanks
TrevorM 06:19:55 AM
May I have your DOB and your mobile number please.
--------06:20:20 AM
1------------078
TrevorM 06:20:45 AM
Thank you : )
TrevorM 06:20:53 AM
Please allow me some time to access and review your account.
---------- 06:21:46 AM
sure thanks
TrevorM 06:23:29 AM
Thank you for holding, your current wagering requirement is $2400, so far you have wagered $289.80
--------- 06:24:45 AM
i have wagered way more than that its incorrect
TrevorM 06:24:46 AM
I would suggest that you continue to play on the slot games as you will get that wagering completed quicker.
----------- 06:25:21 AM
ive only been playing slots ive done over 1000 spins on jurrisic park at 1.20 bet
---------- 06:25:45 AM
some 1.50 bet some 1.80 bet
----------06:26:40 AM
i should have wagered well over half and my last load of the game would of been another 500 pluss spins at those bets
TrevorM 06:27:32 AM
I can see that you have only received this bonus today, so you have done all this wagering today correct?
---------- 06:28:24 AM
yes and my start bonus amount was 120 x30 as your bonus terms and conditions said
----------r 06:29:34 AM
120 bonus with 30x wagering is 3600 and i have wagered over half of that with all my game sessions today
TrevorM 06:31:22 AM
Thank you for holding, the wagering requirement on your account is $2 400.00 so far you have wagered a total of $289.90
TrevorM 06:32:29 AM
I would suggest that you check with support in one hour as this information can sometimes be delayed Michael.
--------- 06:32:40 AM
how can i of wagered only 289 if i have done way over 1000 spins of 1.20
-----------r 06:33:19 AM
im going to take this further i will re try another chat session in 30 minutes thankyou for your time
TrevorM 06:33:36 AM
Thank you for waiting, your patience is appreciated.
TrevorM 06:33:50 AM
Please try again in 30 minutes.
I fell this is not good enough
and i urge other who play with this group to be careful and double check everything
After about 1500 plus spins on Jurassic park i noticed my bonus amount was not going down as quick as it should i was up about 200 at that time
so i went to chat not only did the get my wagering amount wrong they said i only wagered under $300 and that's kind of hard after 1500 spins mostly at 1.20 and above my question is should i delete my accounts with this group i have already written of my $80 here is the copy of chat i have screenshot to if anyone is intrested
Powered by SightMax.Welcome to The Palace Group ---------. Your English professional, TrevorM, will be right with you.
TrevorM 06:18:45 AM
Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?
---------- 06:19:03 AM
hi there I think there may be a error with my wagering
----------- 06:19:35 AM
first up i need to know around how much i have wagered since my deposit thanks
TrevorM 06:19:55 AM
May I have your DOB and your mobile number please.
--------06:20:20 AM
1------------078
TrevorM 06:20:45 AM
Thank you : )
TrevorM 06:20:53 AM
Please allow me some time to access and review your account.
---------- 06:21:46 AM
sure thanks
TrevorM 06:23:29 AM
Thank you for holding, your current wagering requirement is $2400, so far you have wagered $289.80
--------- 06:24:45 AM
i have wagered way more than that its incorrect
TrevorM 06:24:46 AM
I would suggest that you continue to play on the slot games as you will get that wagering completed quicker.
----------- 06:25:21 AM
ive only been playing slots ive done over 1000 spins on jurrisic park at 1.20 bet
---------- 06:25:45 AM
some 1.50 bet some 1.80 bet
----------06:26:40 AM
i should have wagered well over half and my last load of the game would of been another 500 pluss spins at those bets
TrevorM 06:27:32 AM
I can see that you have only received this bonus today, so you have done all this wagering today correct?
---------- 06:28:24 AM
yes and my start bonus amount was 120 x30 as your bonus terms and conditions said
----------r 06:29:34 AM
120 bonus with 30x wagering is 3600 and i have wagered over half of that with all my game sessions today
TrevorM 06:31:22 AM
Thank you for holding, the wagering requirement on your account is $2 400.00 so far you have wagered a total of $289.90
TrevorM 06:32:29 AM
I would suggest that you check with support in one hour as this information can sometimes be delayed Michael.
--------- 06:32:40 AM
how can i of wagered only 289 if i have done way over 1000 spins of 1.20
-----------r 06:33:19 AM
im going to take this further i will re try another chat session in 30 minutes thankyou for your time
TrevorM 06:33:36 AM
Thank you for waiting, your patience is appreciated.
TrevorM 06:33:50 AM
Please try again in 30 minutes.
I fell this is not good enough
and i urge other who play with this group to be careful and double check everything