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Your Input Please spin palace incorrect wagering counting and clueless support staff

Discussion in 'Online Casinos' started by randomiam, Aug 14, 2014.

    Aug 14, 2014
  1. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    Hey all ill get to the point received a promo for spin palace 150% bonus up to 200 so i deposited 80 played with $200.
    After about 1500 plus spins on Jurassic park i noticed my bonus amount was not going down as quick as it should i was up about 200 at that time
    so i went to chat not only did the get my wagering amount wrong they said i only wagered under $300 and that's kind of hard after 1500 spins mostly at 1.20 and above my question is should i delete my accounts with this group i have already written of my $80 here is the copy of chat i have screenshot to if anyone is intrested

    Powered by SightMax.Welcome to The Palace Group ---------. Your English professional, TrevorM, will be right with you.

    TrevorM 06:18:45 AM
    Thank you for contacting Casino Support and welcome to Live Help Facility. How may I assist you today?

    ---------- 06:19:03 AM
    hi there I think there may be a error with my wagering

    ----------- 06:19:35 AM
    first up i need to know around how much i have wagered since my deposit thanks :)

    TrevorM 06:19:55 AM
    May I have your DOB and your mobile number please.

    --------06:20:20 AM
    1------------078

    TrevorM 06:20:45 AM
    Thank you : )

    TrevorM 06:20:53 AM
    Please allow me some time to access and review your account.

    ---------- 06:21:46 AM
    sure thanks :)

    TrevorM 06:23:29 AM
    Thank you for holding, your current wagering requirement is $2400, so far you have wagered $289.80

    --------- 06:24:45 AM
    i have wagered way more than that its incorrect

    TrevorM 06:24:46 AM
    I would suggest that you continue to play on the slot games as you will get that wagering completed quicker.

    ----------- 06:25:21 AM
    ive only been playing slots ive done over 1000 spins on jurrisic park at 1.20 bet

    ---------- 06:25:45 AM
    some 1.50 bet some 1.80 bet

    ----------06:26:40 AM
    i should have wagered well over half and my last load of the game would of been another 500 pluss spins at those bets

    TrevorM 06:27:32 AM
    I can see that you have only received this bonus today, so you have done all this wagering today correct?

    ---------- 06:28:24 AM
    yes and my start bonus amount was 120 x30 as your bonus terms and conditions said

    ----------r 06:29:34 AM
    120 bonus with 30x wagering is 3600 and i have wagered over half of that with all my game sessions today

    TrevorM 06:31:22 AM
    Thank you for holding, the wagering requirement on your account is $2 400.00 so far you have wagered a total of $289.90

    TrevorM 06:32:29 AM
    I would suggest that you check with support in one hour as this information can sometimes be delayed Michael.

    --------- 06:32:40 AM
    how can i of wagered only 289 if i have done way over 1000 spins of 1.20

    -----------r 06:33:19 AM
    im going to take this further i will re try another chat session in 30 minutes thankyou for your time

    TrevorM 06:33:36 AM
    Thank you for waiting, your patience is appreciated.

    TrevorM 06:33:50 AM
    Please try again in 30 minutes.

    I fell this is not good enough
    and i urge other who play with this group to be careful and double check everything
     
  2. Aug 14, 2014
  3. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Did the slots you played count for 100% toward wagering requirement?

    Sometimes certain games count for less than 100%. Just checking.;)
     
  4. Aug 14, 2014
  5. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Hey mate,

    I have had this delay happen to me several times, i think it's the counter that calculates comppoints and wagering at the same time, and i never really looked deeper into an explanation of how it could happen, but i do know that so far it has always worked correctly in the end.

    Longest it took for the correct update has been 8 hours.
    So, have you taken the support guy's advice and did you check it another hour later?

    If not i would do so, and if the info is still incorrect, then open another chat.
     
    1 person likes this.
  6. Aug 14, 2014
  7. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    100% counted

    i ended up loseing out anyway im not fussed about the money
    it was more the basic amount they had wrong in the first play they said it was 2400 when it was 30 time bonus amount 20 3600 total
    thats my main issue they had no idea clueless
     
  8. Aug 14, 2014
  9. schmooze

    schmooze Dormant account

    Occupation:
    retail
    Location:
    Aus
    Well this is why I joined up as I had a bonus issue myself... until I read the rules... and did the sums myself.

    If you got a 200 credit bonus that means you have to play it 30 times... ie 6000 credits!

    That's an awful lot to play through!

    1500 spins at 1.20 is only going to get you through 1800.

    I think I have this right. Any old timers on here please correct me if I'm wrong.
     
  10. Aug 14, 2014
  11. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California

    Just a sec ...... give me time to hobble up to the mic :D. Yep, that's correct.
     
  12. Aug 14, 2014
  13. schmooze

    schmooze Dormant account

    Occupation:
    retail
    Location:
    Aus
    And you have to spend 300 credits (from cash balance) to remove 10 credits from the bonus balance.

    Am I correct also?
     
  14. Aug 14, 2014
  15. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    I don't think it's that bad. Be amazed how fast you can plough through thousands if you get a game or two playing even reasonably well.
    I dunno how many times I've went to check remaining wagering requirements on a large bonus, only to find I completed them some time ago :D

    None of that matters though when the C.S are not even on the same wavelength as their own T&Cs, as per the OP.
     
  16. Aug 14, 2014
  17. schmooze

    schmooze Dormant account

    Occupation:
    retail
    Location:
    Aus
    Wow... I think its heaps!

    But as you say if CS sucks? It should have been explained correctly to the op.
     
  18. Aug 14, 2014
  19. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    clearing it up 120 bonus money 80 cash

    i had 150% bonus amount total start amount was 200 bonus amount was 120 cash amount 80
    so it was 3600 total ...but they said it was another lower amount whole thing screams badly run to me
    and yes $10 unlocked for 300 wagered my issue was that i wagered enough to unlock 50 bonus easy and it was only about 20 gone
    thats when i hit up the chat support for the wagering and info that i got and that was wrong in so many ways
     

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