kassiap
Dormant account
- Joined
- Feb 24, 2006
- Location
- RIGHT HERE
Hi all,
i really believe i have been screwed a little by this company.I am not sure but i know i have read before that the "Palace group"is not the best.So this is my situation
about a week ago i got a "snail mail" from said casino offering me a 300% bonus and 15$ no deposit if i joined with them.So of course not seeing if there were any problems with these guys in the past i jumped right in.Yesterday i finally deposited my $50 to get $200 and what it said in my invitation is this.
1-deposit your desired amount
2-visit the followig web page -spinpalace.com/300match
3-follow instructions within the claim box and enter voucher code 2:
4-should you experience any difficulties,pleese contact c.s and quote promo id 1845
so after i deposited i got 100% and that was automatic so i went to the claim page and filled it out and then waited 4 hours,it says between 1-2 hours.Then i contacted live chat as well as sent 4 emails which took over a day to get a response(i will get to those responses in a sec)
Anyway i got on with live chat and he told me i had to redeem before i deposited so i was out of luck.This is also the email i got:
Hello mike,
Thank you for your interest in this exclusive introductory
offer.
Your Claim Form has been processed and I regret to advise
that you have not qualified for a 300% Welcome Bonus* due
to the following reason:
You have claimed another promotion not permitted in conjunction with this promotion.
Please refer to the Terms and Conditions before re-submitting
a new claim form.
I would like to say i did not claim any other promotion.I deposited and this 100% bonus just was automatically credited to my account.What did i do wrong?I never played it i just let it sit and was told that i screwed up.
this was also the live chat:
Paul: hi there, how can i help?
mike grant: hi i got some snail mail from you to open an account and after i deposited i used my coupon code rarw 9q9v d3kd for a 300% bonus but have yet to recieve it.All i got was some crap 100% bonus which is not what was promised.Could you shed some light on this for me please. i have sent 4 emails and waited 4 hours when you say 1-2 hours and also have got not one response back,this is a bery bad way to win over a new customer
Paul: sorry to hear that Mike
Paul: one moment while i have a look at your account
mike grant: sure
Paul: is there a promo code on the email you received ?
mike grant: i am talking snail mail i recieved and the code is RARW-9Q9V-D3KD AND IT WAS A 300% MATCH OFFER IT SAYS if there is a problem to qoute promo id 1845
mike grant: i redeemed my code for 15 $ no problem with the code V4JJ-F6JH-8F9T
Paul: one sec again please
mike grant: wow,long time for something that it says is easy to claim and play
Paul: thanks for waiting... the reason you got the 100% welcome bonus instead is because you didn't claim for the 300% before making your deposit
mike grant: ok let me tell you word for word what it says,before you start saying I DID SOMETHING WRONG,YOU ARE WRONG....
mike grant: it says deposit your desired amount AND THEN goto web page www.spinpalace.com/300match
mike grant: follow instructions within claim box and enter voucher code
mike grant: did you notice it say and i repeat YOUR COMPANY SAYS DEPOSIT AND THEN REDEEM
Paul: yes that's correct
mike grant: not the other way around like you said
mike grant: you just told me i did something wrong
mike grant: that is not really fair is it
Paul: the first deposit bonus is automated and that's why you got that instead
Paul: so what i will do
Paul: is escalate the matter
Paul: to our promotions department for them to havea look
Paul: at this for you
Paul: they will get back to you with feedback
mike grant: so why was i told to do it this way in the letter if it is wrong?Are you trying to cheat people?
Paul: i just said i'm going to escalate the matter for you so it can be looked further into
mike grant: so can i play before the bonus is credited or will that secrew me as well?
Paul: i suggest that you don't play with the bonus that you have at the moment until you get feedback from the guys
mike grant: i will make sure i save this and the letter just in case i need a gambling forum i belong to ,to get involved and make sure there is no false advertising or i am not getting cheated by your company
mike grant: so i suppose this will take days to resove ?
Paul: give it 48 hours
mike grant: kinda makes me think people in the gambling world need to know you are doing this and then making people jump through hoops to get what you claim is easy to claim
so that was the chat wear they admit they are wrong and yet i still get this email this morning saying i screwed up
Any advise out there?Did i really screw it up or did i do what i was suppose to?
Thanks all for the help
i really believe i have been screwed a little by this company.I am not sure but i know i have read before that the "Palace group"is not the best.So this is my situation
about a week ago i got a "snail mail" from said casino offering me a 300% bonus and 15$ no deposit if i joined with them.So of course not seeing if there were any problems with these guys in the past i jumped right in.Yesterday i finally deposited my $50 to get $200 and what it said in my invitation is this.
1-deposit your desired amount
2-visit the followig web page -spinpalace.com/300match
3-follow instructions within the claim box and enter voucher code 2:
4-should you experience any difficulties,pleese contact c.s and quote promo id 1845
so after i deposited i got 100% and that was automatic so i went to the claim page and filled it out and then waited 4 hours,it says between 1-2 hours.Then i contacted live chat as well as sent 4 emails which took over a day to get a response(i will get to those responses in a sec)
Anyway i got on with live chat and he told me i had to redeem before i deposited so i was out of luck.This is also the email i got:
Hello mike,
Thank you for your interest in this exclusive introductory
offer.
Your Claim Form has been processed and I regret to advise
that you have not qualified for a 300% Welcome Bonus* due
to the following reason:
You have claimed another promotion not permitted in conjunction with this promotion.
Please refer to the Terms and Conditions before re-submitting
a new claim form.
I would like to say i did not claim any other promotion.I deposited and this 100% bonus just was automatically credited to my account.What did i do wrong?I never played it i just let it sit and was told that i screwed up.
this was also the live chat:
Paul: hi there, how can i help?
mike grant: hi i got some snail mail from you to open an account and after i deposited i used my coupon code rarw 9q9v d3kd for a 300% bonus but have yet to recieve it.All i got was some crap 100% bonus which is not what was promised.Could you shed some light on this for me please. i have sent 4 emails and waited 4 hours when you say 1-2 hours and also have got not one response back,this is a bery bad way to win over a new customer
Paul: sorry to hear that Mike
Paul: one moment while i have a look at your account
mike grant: sure
Paul: is there a promo code on the email you received ?
mike grant: i am talking snail mail i recieved and the code is RARW-9Q9V-D3KD AND IT WAS A 300% MATCH OFFER IT SAYS if there is a problem to qoute promo id 1845
mike grant: i redeemed my code for 15 $ no problem with the code V4JJ-F6JH-8F9T
Paul: one sec again please
mike grant: wow,long time for something that it says is easy to claim and play
Paul: thanks for waiting... the reason you got the 100% welcome bonus instead is because you didn't claim for the 300% before making your deposit
mike grant: ok let me tell you word for word what it says,before you start saying I DID SOMETHING WRONG,YOU ARE WRONG....
mike grant: it says deposit your desired amount AND THEN goto web page www.spinpalace.com/300match
mike grant: follow instructions within claim box and enter voucher code
mike grant: did you notice it say and i repeat YOUR COMPANY SAYS DEPOSIT AND THEN REDEEM
Paul: yes that's correct
mike grant: not the other way around like you said
mike grant: you just told me i did something wrong
mike grant: that is not really fair is it
Paul: the first deposit bonus is automated and that's why you got that instead
Paul: so what i will do
Paul: is escalate the matter
Paul: to our promotions department for them to havea look
Paul: at this for you
Paul: they will get back to you with feedback
mike grant: so why was i told to do it this way in the letter if it is wrong?Are you trying to cheat people?
Paul: i just said i'm going to escalate the matter for you so it can be looked further into
mike grant: so can i play before the bonus is credited or will that secrew me as well?
Paul: i suggest that you don't play with the bonus that you have at the moment until you get feedback from the guys
mike grant: i will make sure i save this and the letter just in case i need a gambling forum i belong to ,to get involved and make sure there is no false advertising or i am not getting cheated by your company
mike grant: so i suppose this will take days to resove ?
Paul: give it 48 hours
mike grant: kinda makes me think people in the gambling world need to know you are doing this and then making people jump through hoops to get what you claim is easy to claim
so that was the chat wear they admit they are wrong and yet i still get this email this morning saying i screwed up
Any advise out there?Did i really screw it up or did i do what i was suppose to?
Thanks all for the help