SOW - Casinos not requesting Source of Wealth?

move yourself in Italy and nobody will ask you all these things :D :D
Seriously, in Italian online casinos I have NEVER been asked for anything like this, even for important winnings.

The thing that makes me laugh (about those stupid SOW checks) is that when deposit they don't ask for anything. Mahhh
 
instead, I can grant you SOW requests are done also in Italy.
Sad but true.

More in general, do not move to Italy if you had any will to play online.
Our TRTP settings are the lowest ever, and our regulator body does nothing to protect players.

Ah no, sorry, they did one thing once. They banned Casinomeister since they thought it was a offshore casino.
It was about two years ago. After two years they realized its not a casino.

Basically it's the far west here. Don't move here. Better to face a SOW and to play on serious operations, than no SOWs and these criminals.
 
Dont understand why the UKGC dont clamp down on depositing during SOW etc checks,its been going on far too long,
instead they are more interested in autoplay,spin speeds and time spent on line and any other irrelevant crap
they think is going to protect the player.
As has been said so many times, if there is a potential problem with affordabilty or AML(still got to hear of a single proven case of that),
the last thing that should be done is to compound the problem by allowing it to continue,the less reputable casinos will just
take advantage, block withdrawal proccessing and string out the investigation in the hope players will get get bored and spunk
it all back.Took them years to click onto the fact that reversing wirhdrawals was actually a bad thing and finally take action,
the only good think I can think of that they have ever done.
 
Agree they are gong too far with the imminent new guidance.

Agree that you should still be able to deposit though. Most checks by decent casinos are done quickly and efficiently. Letting the business relationship continue is of benefit to both in an ideal situation. Player gets to keep playing, submits docs, get reviewed, get withdrawals.
 
This is the unfortunate thing, a great group and a great rep so really don't want to sound downbeat against them. Unfortunately the same shoe doesn't fit all, so explaining away 3 jobs, a self employed aspect and receipt of some benefit allowances is a pain. Can't blame them for adhering to requirements, but my circumstances are not 'standard' and to be honest, it is a trifle personal having to explain away my unconventional finances to someone who doesn't understand! Plus, I have been in profit of late from some casino play, so will they need evidence of this as well?
Does this group have a name though? :laugh:
 
The problem. I should be able to print payslips (2 come from online access which I've never bothered with and may pose an issue logging in) but in their last e-mail they have asked to see a copy of my wife's disability statement. Sorry, but no, this is dragging on and getting too personal plus I am 100% sure my wife would go ballistic if I share her personal/private details with a casino!!
Ask them to provide a copy of your wife's explicit consent to processing & storing her personal information under the GDPR then you will send it, otherwise you will report them to the ICO for attempting to unlawfully processing data they have no consent for.
 
Ask them to provide a copy of your wife's explicit consent to processing & storing her personal information under the GDPR then you will send it, otherwise you will report them to the ICO for attempting to unlawfully processing data they have no consent for.
Would that actually work?

Casino follow the trail regardless of subject/s. They are following a money trail. How can they be unlawfully processing data? Banks do it under CDD all day every day, regardless of VIP's or Persons of political importance (I forget the actual term) or Queen Mum, although im sure she would get through a source of wealth no probs but good luck following that trail.

The subjects do not have to provide consent but then the casino dont have to approve and would be silly to do so as they would be doing so without completing CDD.

Are the casino not putting the onus of consent on to the data subject seeing as the funds are linked? They are not requesting anything from the other person directly. I mean, it sounds to me like the trail could end at provision of the statement.
 
Would that actually work?

Casino follow the trail regardless of subject/s. They are following a money trail. How can they be unlawfully processing data? Banks do it under CDD all day every day, regardless of VIP's or Persons of political importance (I forget the actual term) or Queen Mum, although im sure she would get through a source of wealth no probs but good luck following that trail.

The subjects do not have to provide consent but then the casino dont have to approve and would be silly to do so as they would be doing so without completing CDD.

Are the casino not putting the onus of consent on to the data subject seeing as the funds are linked? They are not requesting anything from the other person directly. I mean, it sounds to me like the trail could end at provision of the statement.
I get what you're saying, but the money trail can't include third parties, especially if they don't consent. If they have concerns about the legitimacy of the funds then they should be reporting it to the NCA.

Look at it this way, if someone won say £50k, and the casino asked for the wifes payslips, contract of employment, stuff like that, and the wife says, not a chance are you sending stuff like that to an online casino, the customer might be tempted to send them without her knowledge. If the wife has explicitly refused consent then they are almost certainly in breach of the GDPR by processing the details. If they want documents from a third party, then they should ask for them directly, not ask someone else to provide them.
 
I get what you're saying, but the money trail can't include third parties, especially if they don't consent. If they have concerns about the legitimacy of the funds then they should be reporting it to the NCA.

Look at it this way, if someone won say £50k, and the casino asked for the wifes payslips, contract of employment, stuff like that, and the wife says, not a chance are you sending stuff like that to an online casino, the customer might be tempted to send them without her knowledge. If the wife has explicitly refused consent then they are almost certainly in breach of the GDPR by processing the details. If they want documents from a third party, then they should ask for them directly, not ask someone else to provide them.

Agree that they should. The money trail has to include third parties otherwise money laundering would be easy. The trail cant stop there.

Of course they cant process or hold details for her without her consent but fairly certain under the reg's that the business deals with the client and any consent comes via that client. If the consent is not there then we come to this, where casino wont process and client wont provide info. No way around it. Business must follow trail to end or will fail completing SOW.

If customer consents without 3rd parties knowledge then there is a problem between the client and 3rd party. This way, rightly or wrongly, the casinos dont spend ages contacting 3rd parties about clients gambling funds, could you imagine?

Remember speaking to business owners asking if they had their partners/board of directors consent for checks and some would say yes when you knew they had not asked. You would ask them if they wanted to check and some would go 'no, its fine, go ahead'. Buck is passed to the customer once again.
 
Agree they are gong too far with the imminent new guidance.

Agree that you should still be able to deposit though. Most checks by decent casinos are done quickly and efficiently. Letting the business relationship continue is of benefit to both in an ideal situation. Player gets to keep playing, submits docs, get reviewed, get withdrawals.

except when you don’t want to send in these docs...then the system falls apart when you have a withdrawal...

also...I have a multitude of sources for my wealth/income...so it wouldn’t stop at me showing them my bank statement....they would want to see where the deposits into the one bank account i use for online casinos come from...and if they are legit...that would mean...id have to show them where the deposits from my other bank account into the online casino bank account come from...I mean where does it stop...they would want to see and here’s the list:

  • Employment income -payslip with a bank statement, documents confirming salary and/or tax returns.
  • Inheritance Income -a copy of the will
  • Investments
  • Dispositions – legal agreements, bank statement
  • Property- evidence of title, copies of trust deeds
  • Ownership of business -audited accounts containing information on dividends
  • Confirmation from regulated professionals with knowledge such as accountants,lawyers etc.
  • or any other type of documents explaining your total net worth.

If you have any difficulty obtaining relevant documentation, please contact us.


Frequently Asked Questions

What happens if I don't answer the questions?

Access to your Videoslots account will be restricted within 30 days.

What will my documents be used for?
We use any customer documentation solely for the purpose of meeting our regulatory requirements. Documents provided will be held on a secure server and never disclosed to any third parties without legal justification.


Am I suspected of money laundering?
No, this does not mean that any individual is a suspect of any fraudulent activity.
 
Agree that they should. The money trail has to include third parties otherwise money laundering would be easy. The trail cant stop there.

Of course they cant process or hold details for her without her consent but fairly certain under the reg's that the business deals with the client and any consent comes via that client. If the consent is not there then we come to this, where casino wont process and client wont provide info. No way around it. Business must follow trail to end or will fail completing SOW.

If customer consents without 3rd parties knowledge then there is a problem between the client and 3rd party. This way, rightly or wrongly, the casinos dont spend ages contacting 3rd parties about clients gambling funds, could you imagine?

Remember speaking to business owners asking if they had their partners/board of directors consent for checks and some would say yes when you knew they had not asked. You would ask them if they wanted to check and some would go 'no, its fine, go ahead'. Buck is passed to the customer once again.
yes and if consent isn't provided then they end the business relationship and pay the customer. But that doesn't happen, they threaten to keep the customer's money if they don't provide third party details, even if they have told them the third party won't consent. They are holding the customers money to ransom to get them to provide the information.

I would have to go through the regulations, but I can't remember any section from the top of my head that allows a person to give consent on behalf of someone else, except under the obvious exceptions, power of attorney etc.
 
Ok didnt realise they were holding his money to ransom. Then you go down deposit route but they are fully entitled to follow that trail and ask for the client to provide the info. The consent given is an issue between the client and sources. Only the protection of the data provided is the casino responsible for.

Have done shed loads of business through Lloyds banks with all types of businesses where consent has been given on behalf of others.
 
except when you don’t want to send in these docs...then the system falls apart when you have a withdrawal...

also...I have a multitude of sources for my wealth/income...so it wouldn’t stop at me showing them my bank statement....they would want to see where the deposits into the one bank account i use for online casinos come from...and if they are legit...that would mean...id have to show them where the deposits from my other bank account into the online casino bank account come from...I mean where does it stop...they would want to see and here’s the list:

  • Employment income -payslip with a bank statement, documents confirming salary and/or tax returns.
  • Inheritance Income -a copy of the will
  • Investments
  • Dispositions – legal agreements, bank statement
  • Property- evidence of title, copies of trust deeds
  • Ownership of business -audited accounts containing information on dividends
  • Confirmation from regulated professionals with knowledge such as accountants,lawyers etc.
  • or any other type of documents explaining your total net worth.

If you have any difficulty obtaining relevant documentation, please contact us.


Frequently Asked Questions

What happens if I don't answer the questions?

Access to your Videoslots account will be restricted within 30 days.

What will my documents be used for?
We use any customer documentation solely for the purpose of meeting our regulatory requirements. Documents provided will be held on a secure server and never disclosed to any third parties without legal justification.


Am I suspected of money laundering?
No, this does not mean that any individual is a suspect of any fraudulent activity.

Yes its crazy i know but when it comes to money laundering the most common route is filtering through lots of different sources, cant remember the actual terminology, usually done through accounting in lots of different businesses.

Simple fact is when it comes to AML they can look at all of your businesses and its not about suspicion as such from the casino, they are following a process laid out that if they dont adhere to they can be fined. Its more an effort to stamp it out through sweeping the practice right the way through the financial system by the UK, like a blanket approach.

Agree wholeheartedly the problem for customers is casinos can bend and use the approach to frustrate. Its also annoying it tends to coincide with a big win which makes it seem very cynical and frustrating.
 
Agree that they should. The money trail has to include third parties otherwise money laundering would be easy. The trail cant stop there.

And this right here is why it should not be on the casino to enforce the SOW policy espoused by the UKGC.

All that should be expected of casinos is that they perform due diligence, meaning that in respect of criminality or responsible gambling issues, they are vigilant for any suspicious activity. It is utterly wrong of the UKGC to expect casinos to police these issues in the way that they are asking.

For me the book stops at the financial institutions at the initial level...i.e the banks and e-wallet providers. These are financial institutions that have access to more of the information that is required to make such assessments, without the need for the end user to provide sensitive information to third parties.

The casinos are not only failing their custom base but are also failing themselves by not standing up and putting this point across collectively.
 
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Well, I told them I won't be sending anything concerning my wife and if that poses a problem, close my account. They will now accept just a bank statement showing all debits and credits and also a payslip.

I have sent the full bank statement and a payslip (for one job, thay didn't ask to see all three despite being told of this). We will wait and see what their reply is as the statement shows receipts from my wife's account and another of my accounts, reimbursement of expenses from one employer and money from mother in law!

Oh what a pain in the backside just to play a fruit machine!!
 
I have no problems with casinos asking for SOW. What irks me is they hold my cashout hostage and then ask for docs failing which they will decline the cashout. They should process a cashout normally and then ask for SOW docs. The player then has the right to comply or not.
 
Is there a risk to a casino losing its license if they do not complete SOW and are reported or audited? If yes when should they ideally have requested this, I mean after how many deposit/withdrawal this, or after what amount, or is that up to their discretion?
 
Is there a risk to a casino losing its license if they do not complete SOW and are reported or audited? If yes when should they ideally have requested this, I mean after how many deposit/withdrawal this, or after what amount, or is that up to their discretion?
i have noticed they always ask for sow when you have a withdrawal pending if anyone can say otherwise i will believe them, but in my workings with casinos since all this sow started always been on a withdrawal.
 
i have noticed they always ask for sow when you have a withdrawal pending if anyone can say otherwise i will believe them, but in my workings with casinos since all this sow started always been on a withdrawal.
Rizk, Casumo, LeoVegas & LV Bet all asked me with no withdrawal pending. LV Bet possibly waited until the withdrawal had been processed before doing so, as I withdrew and 24 hours later got the SoW. Regardless the outcome was the same, closed account instantly :)
 
Rizk, Casumo, LeoVegas & LV Bet all asked me with no withdrawal pending. LV Bet possibly waited until the withdrawal had been processed before doing so, as I withdrew and 24 hours later got the SoW. Regardless the outcome was the same, closed account instantly :)
But you don't necessarily need to have a withdrawal pending to be held to ransom Colin.

You can trigger a SOW upon making a deposit and immediately have your account locked/frozen pending completion of SOW.

It may not be a pending withdrawal, but it amounts to the same thing.
You are being prevented from doing what you wish to do with YOUR MONEY.

Casinos are DELIBERATELY exploiting this rule left, right and centre.
And then hiding behind the smokescreen that is "regulatory compliance" in order to justify what is basically an act of blackmail.
Or in the case of a TRULY SCUMMY outfit like Casumo, an act of outright THEFT.

Let's call it what it really is. Being a fraud and a cu**. And doing so out of sheer spite.

If casinos are that concerned about regulatory compliance, how about doing so BEFORE the player makes a deposit?
But no....that wouldn't be any good, would it? Can't go passing up any opportunities to steal a player's money illegally, can they?

Regulation has been a complete shitshow from the start. It's done nothing to protect players.
It's merely given operators more means with which to shaft the customer.
 

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