- Joined
- May 13, 2014
- Location
- Wolverhampton
Just want to share something nice and positive from the Betway Group (see I'm not just here to slate em or join in on the whinging lol)
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Click on the Close button (see top right) at the end of your chat to rate your service agent.
You are now chatting with 'Konrad'
Jon: Hello Konrad
Konrad: Hi there Jon
Konrad: My name is Konrad
Konrad: How may I assist you today?
Jon: I've just made a deposit to get the offer I got by email, 100% and 50 free spins on Sure Win slot
Jon: Neither the bonus or spins have credited ((((
Jon: I checked T&C before deposit and minimum deposit is £10
Jon: always a headache and loads of trouble with this group of casinos
Jon: never straight forward
Konrad: I can certainly have a look into this for you.
Konrad: Would you mind confirming the account number or username you are referring to?
Jon: one sec I just find it
Jon: *snip*
Jon: thanks
Konrad: One moment please.
Jon: ok
Konrad: Are you playing on the flash or download casino?
Jon: download casino
Konrad: Thank you for holding. I have reviewed your account details.
Konrad: Those bonuses have been added for you.
Konrad: If you are not able to see the spins please log out and back in.
Jon: thank you very much
Jon: bit of feedback
Jon: I've played at the Betway group for years and had countless problems
Jon: you are the first agent who has sorted it so quick and not kept me holding for ages unlike others - top man
Jon: cheers!!
Konrad: Wow Jon you have actually made me smile after such a long day.
Konrad: You have no idea how much that means to me. Thank you!
Konrad: Have a great weekend mate.
Jon: nice to hear and nice to be able to type something nice for a change lol - you too!
Konrad: I hope that there will be plenty more nice things to type with us in the future.
Our support team will be with you shortly. You are currently number 1 in the queue. We estimate that you will be answered within 1 seconds.
Click on the Close button (see top right) at the end of your chat to rate your service agent.
You are now chatting with 'Konrad'
Jon: Hello Konrad
Konrad: Hi there Jon
Konrad: My name is Konrad
Konrad: How may I assist you today?
Jon: I've just made a deposit to get the offer I got by email, 100% and 50 free spins on Sure Win slot
Jon: Neither the bonus or spins have credited ((((
Jon: I checked T&C before deposit and minimum deposit is £10
Jon: always a headache and loads of trouble with this group of casinos
Jon: never straight forward
Konrad: I can certainly have a look into this for you.
Konrad: Would you mind confirming the account number or username you are referring to?
Jon: one sec I just find it
Jon: *snip*
Jon: thanks
Konrad: One moment please.
Jon: ok
Konrad: Are you playing on the flash or download casino?
Jon: download casino
Konrad: Thank you for holding. I have reviewed your account details.
Konrad: Those bonuses have been added for you.
Konrad: If you are not able to see the spins please log out and back in.
Jon: thank you very much
Jon: bit of feedback
Jon: I've played at the Betway group for years and had countless problems
Jon: you are the first agent who has sorted it so quick and not kept me holding for ages unlike others - top man
Jon: cheers!!
Konrad: Wow Jon you have actually made me smile after such a long day.
Konrad: You have no idea how much that means to me. Thank you!
Konrad: Have a great weekend mate.
Jon: nice to hear and nice to be able to type something nice for a change lol - you too!
Konrad: I hope that there will be plenty more nice things to type with us in the future.
Last edited by a moderator: