1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Something nice to share

Discussion in 'Online Casinos' started by Jono777, Nov 8, 2014.

    Nov 8, 2014
  1. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Just want to share something nice and positive from the Betway Group (see I'm not just here to slate em or join in on the whinging lol)

    Our support team will be with you shortly. You are currently number 1 in the queue. We estimate that you will be answered within 1 seconds.

    Click on the Close button (see top right) at the end of your chat to rate your service agent.
    You are now chatting with 'Konrad'
    Jon: Hello Konrad
    Konrad: Hi there Jon
    Konrad: My name is Konrad
    Konrad: How may I assist you today?
    Jon: I've just made a deposit to get the offer I got by email, 100% and 50 free spins on Sure Win slot
    Jon: Neither the bonus or spins have credited :(((((
    Jon: I checked T&C before deposit and minimum deposit is £10
    Jon: always a headache and loads of trouble with this group of casinos
    Jon: never straight forward :p
    Konrad: I can certainly have a look into this for you.
    Konrad: Would you mind confirming the account number or username you are referring to?
    Jon: one sec I just find it
    Jon: *snip*
    Jon: thanks
    Konrad: One moment please.
    Jon: ok
    Konrad: Are you playing on the flash or download casino?
    Jon: download casino
    Konrad: Thank you for holding. I have reviewed your account details.
    Konrad: Those bonuses have been added for you.
    Konrad: If you are not able to see the spins please log out and back in.
    Jon: thank you very much
    Jon: bit of feedback
    Jon: I've played at the Betway group for years and had countless problems
    Jon: you are the first agent who has sorted it so quick and not kept me holding for ages unlike others - top man
    Jon: cheers!!
    Konrad: Wow Jon you have actually made me smile after such a long day.
    Konrad: You have no idea how much that means to me. Thank you!
    Konrad: Have a great weekend mate.
    Jon: nice to hear and nice to be able to type something nice for a change lol - you too!
    Konrad: I hope that there will be plenty more nice things to type with us in the future.
     
    Last edited by a moderator: Nov 9, 2014
    6 people like this.
  2. Nov 8, 2014
  3. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Maybe they are picking up the pace, sure would be wise seeing the huge increase of traffic they are now getting from others.. Indeed a nice chat, quick, helpful and solved easily, 32Red worthy, so to speak:p

    As a side note i would advise you to immediately remove your username there, it's just asking for trouble putting it out there like that.
     
    1 person likes this.
  4. Nov 8, 2014
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Duly hacked, and now playing his bonus and free spins....:D:D
     
    4 people like this.
  6. Nov 8, 2014
  7. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I can understand OPs reaction. I'm very pleased at English speaking support.
    Support that is both English speaking and helpful are a rare find.

    About support; one thing I suspect what makes 32Red's support so good is that they always insist upon answering your question.
    Sometimes I can't get away from them!
     
  8. Nov 9, 2014
  9. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Cheers for advice, meant to take it off but half asleep when I posted it, how do I do it please as the 'edit' button has disappeared - ty
     
  10. Nov 9, 2014
  11. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Ah, that happens:) In that case just use the little triangle below your post with the exclamation mark inside, which is the report post button: no worries, that won't count as minus on your rep or anything, it just means the Mods will notice it as soon as possible, and you can add some text into a field for your report, in this case just say: accidently put my real account name in there, please remove.:thumbsup:
     
    2 people like this.
  12. Nov 9, 2014
  13. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I reported it so one of the mods can do it - we only have a limited time to edit our own posts. If you ever want to change something, you can always report one of your own posts and just write what you want to change and why.

    EDIT: incrediblestuff is faster and posted while I was typing. That's why he's INCREDIBLE I guess. :p
     
    2 people like this.
  14. Nov 9, 2014
  15. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Lol, this is actually probably the one and only time, I won't have to edit my post cause someone else was ahead of me:p
     
  16. Nov 9, 2014
  17. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    lol yeah I know what you mean, I'm constantly repeating other people. Maybe need to change my avatar to a parrot. :rolleyes:
     
  18. Nov 9, 2014
  19. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Lol, no worries, in most cases what you say is good stuff, so even if you are saying something in a thread that has already been said it will add to either the sensefull majority, or even have added weight since you are a well respected and liked member:) Only advantages there!:D
     
    1 person likes this.
  20. Nov 9, 2014
  21. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Aw Nice one! Thanks for doing that for me, much appreciated:thumbsup:
     
    1 person likes this.
  22. Nov 9, 2014
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thanks, and done.
     
    2 people like this.

Share This Page