Something nice to share

Joined
May 13, 2014
Location
Wolverhampton
Just want to share something nice and positive from the Betway Group (see I'm not just here to slate em or join in on the whinging lol)

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You are now chatting with 'Konrad'
Jon: Hello Konrad
Konrad: Hi there Jon
Konrad: My name is Konrad
Konrad: How may I assist you today?
Jon: I've just made a deposit to get the offer I got by email, 100% and 50 free spins on Sure Win slot
Jon: Neither the bonus or spins have credited :(((((
Jon: I checked T&C before deposit and minimum deposit is £10
Jon: always a headache and loads of trouble with this group of casinos
Jon: never straight forward :p
Konrad: I can certainly have a look into this for you.
Konrad: Would you mind confirming the account number or username you are referring to?
Jon: one sec I just find it
Jon: *snip*
Jon: thanks
Konrad: One moment please.
Jon: ok
Konrad: Are you playing on the flash or download casino?
Jon: download casino
Konrad: Thank you for holding. I have reviewed your account details.
Konrad: Those bonuses have been added for you.
Konrad: If you are not able to see the spins please log out and back in.
Jon: thank you very much
Jon: bit of feedback
Jon: I've played at the Betway group for years and had countless problems
Jon: you are the first agent who has sorted it so quick and not kept me holding for ages unlike others - top man
Jon: cheers!!
Konrad: Wow Jon you have actually made me smile after such a long day.
Konrad: You have no idea how much that means to me. Thank you!
Konrad: Have a great weekend mate.
Jon: nice to hear and nice to be able to type something nice for a change lol - you too!
Konrad: I hope that there will be plenty more nice things to type with us in the future.
 
Last edited by a moderator:
Maybe they are picking up the pace, sure would be wise seeing the huge increase of traffic they are now getting from others.. Indeed a nice chat, quick, helpful and solved easily, 32Red worthy, so to speak:p

As a side note i would advise you to immediately remove your username there, it's just asking for trouble putting it out there like that.
 
Maybe they are picking up the pace, sure would be wise seeing the huge increase of traffic they are now getting from others.. Indeed a nice chat, quick, helpful and solved easily, 32Red worthy, so to speak:p

As a side note i would advise you to immediately remove your username there, it's just asking for trouble putting it out there like that.

Duly hacked, and now playing his bonus and free spins....:D:D
 
I can understand OPs reaction. I'm very pleased at English speaking support.
Support that is both English speaking and helpful are a rare find.

About support; one thing I suspect what makes 32Red's support so good is that they always insist upon answering your question.
Sometimes I can't get away from them!
 
Maybe they are picking up the pace, sure would be wise seeing the huge increase of traffic they are now getting from others.. Indeed a nice chat, quick, helpful and solved easily, 32Red worthy, so to speak:p

As a side note i would advise you to immediately remove your username there, it's just asking for trouble putting it out there like that.

Cheers for advice, meant to take it off but half asleep when I posted it, how do I do it please as the 'edit' button has disappeared - ty
 
Cheers for advice, meant to take it off but half asleep when I posted it, how do I do it please as the 'edit' button has disappeared - ty

Ah, that happens:) In that case just use the little triangle below your post with the exclamation mark inside, which is the report post button: no worries, that won't count as minus on your rep or anything, it just means the Mods will notice it as soon as possible, and you can add some text into a field for your report, in this case just say: accidently put my real account name in there, please remove.:thumbsup:
 
Cheers for advice, meant to take it off but half asleep when I posted it, how do I do it please as the 'edit' button has disappeared - ty

I reported it so one of the mods can do it - we only have a limited time to edit our own posts. If you ever want to change something, you can always report one of your own posts and just write what you want to change and why.

EDIT: incrediblestuff is faster and posted while I was typing. That's why he's INCREDIBLE I guess. :p
 
I reported it so one of the mods can do it - we only have a limited time to edit our own posts. If you ever want to change something, you can always report one of your own posts and just write what you want to change and why.

EDIT: incrediblestuff is faster and posted while I was typing. That's why he's INCREDIBLE I guess. :p

Lol, this is actually probably the one and only time, I won't have to edit my post cause someone else was ahead of me:p
 
lol yeah I know what you mean, I'm constantly repeating other people. Maybe need to change my avatar to a parrot. :rolleyes:

Lol, no worries, in most cases what you say is good stuff, so even if you are saying something in a thread that has already been said it will add to either the sensefull majority, or even have added weight since you are a well respected and liked member:) Only advantages there!:D
 
I reported it so one of the mods can do it - we only have a limited time to edit our own posts. If you ever want to change something, you can always report one of your own posts and just write what you want to change and why.

EDIT: incrediblestuff is faster and posted while I was typing. That's why he's INCREDIBLE I guess. :p

Aw Nice one! Thanks for doing that for me, much appreciated:thumbsup:
 

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