I got stung by this at Nordicbet(Netent) too! The casino lost connection for a second or two, I logged back on, opened the slot I had used last(think it was Starburst?), went to adjust the coin size down because it had defaulted to 50c a line, hit max bet by accident and BAM..... $50 gone in one spin with no win! Only deposited $20 or $30 and had my balance up to just over $50 so was left with only a few dollars! I was really pissed off!
I contacted Ben and he refunded it for me as he could tell it wasn't my usual bet of less than $2. He made it quite clear that it was a one time gesture of good will and wouldn't happen again in future and told me to be more careful! (God he was an amazing rep!
It really sucks he's not a rep anymore! I don't play Nordicbet at all now since he left!).
At Microgaming I have lost large bets so many times by pressing the spacebar! Got so bad at one point(I get quite easily distracted when tired and when playing slots online, etc...) that I used to move the keyboard out of reach so I couldn't make bets by mistake!
At least on Microgaming it only maxed your bet to the coin value you were on at the time(usually 1 or 2 cents for me) so the damage wasn't as bad as at a Netent casino!
I truly believe that neither softwares bothers fixing the problem because it makes them money when players make ludicrous $50 ~ $250 bets!
What incentive is there for them to sit down and recode the software when they have nothing to lose(other than a bunch of pissed off players that never return to the software again at ANY casino!!
)?
If it was losing them money(presuming that they are too stupid to realise that lost players equals lost revenue!) They'd be straight onto the problem in a heartbeat!
An hour or two of coding to fix a problem that costs players money and leaves them unhappy and dissatisfied with the entire software is apparently not worthy of effort or attention of any form at all?
Cheers
Gremmy