Yes unfortunately seems I'm the next honest customer to be stiffed for £2300. Chat has gone offline, office phone just rings and no answer and received two emails with different responses
I would like contact please and an update of the current status of my pending withdrawal as im now currently aware your UKGC license has been suspended!
##- Please type your reply above this line -##
Dear Kelvin ,
Thank you for choosing Smart Live.
We are writing in regards of your pending withdrawal.
We regret to inform you, however, that we have not yet completed your request and can assure you that your withdrawal is going to be processed as soon as possible.
Please be advised that our withdrawal typically take between 3 and 5 working days to be processed.
Should you require any further assistance in this regard, please do not hesitate to contact us through any of our official channels:
Live Chat
support@smartlivecasino.com
If you have any other queries or concerns, please feel free to contact us, we will be delighted to help.
We are available 24/7 via online chat or email.
Your reference number is 90258.
Kind Regards,
SLG Customer Service Team
Dear Kelvin,
Thank you for choosing Smart Live
We are writing in regards to your withdraw query.
Please be advised that as stated in our general terms and conditions all withdraws are being processed in the period of 3 to 5 working days.
Please note that you agreed wit the terms and conditions upon registering.
Please note that you will receive an e-mail notification as soon as your withdraw has been processed.
Should you require any further assistance in this regard, please do not hesitate to contact us through any of our official channels:
Live Chat
support@smartlivecasino.com
If you have any other queries or concerns, please feel free to contact us, we will be delighted to help.
We are available 24/7 via online chat or email.
Your reference number is 90226.
Kind Regards,
SLG Customer Service Team
Now this was not in the terms and conditions when I signed up and not was it there when I searched the website high and low of Friday and Saturday for withdrawal procedures. However had now been conveniently added to the website!
I also offered to submit my Identification documents to speed up the process as I've been informed o have not completed KYC yet. I was refused contact information for this and told to wait for an email that I still yet to receive.
Clearly I'm concerned as £2300 is a lot of money to me and their customer agreement clearly state that player funds are protected :
1. SLC's handling and accounting for customer deposits
Funds deposited by players shall be separately accounted for.
"SLC has made provisions with the bank that player funds are held in a ring-fenced account, and separate from company funds. Player accepts that SLC stores the deposited funds together with other players' funds and that separation is only provided by electronic accounting methods."