- Joined
- Jan 20, 2004
- Location
- Pictland
We've had two PABs against Smartlive the last few months and neither of them has gone anywhere. What has emerged though is some seriously dubious activity on the part of their Support and management people, enough so that this Warning is now necessary.
In the first case the casino claimed "unusual betting patterns" and confiscated 9000€ in winnings. The player contested the ruling and the casino support manager told him "either you take half or you get nothing". The player declined. The casino accused him of fraud, Terms violations, and locked him out.
In the second case the player had 11,000£ confiscated after not having used their account for an extended period (apparently due to serious illness in the family). When the player came back on line -- admittedly a LONG time later, two years -- the casino said "bonus abuse and connection to other accounts with similar activity" and that as far as they were concerned the case was closed. The player pressed the case and was told "we are willing to offer you £1000". The player pressed on for the full amount. The casino claimed the case was now in the hands of IBAS (Independent Betting Adjudication Service) but when the player contacted IBAS he was told there was no case because Smartlive had not been a registered IBAS member while the player was active at Smartlive. The player went back to the casino and was told "we need to check with managment" and that was the end of it. No response to further attempts to discuss the case.
In neither case did the casino respond to our multiple attempts to bring up the cases on the players behalf.
Warning: Smartlive is using some exceedingly dubious methods to handle player complaints, the end result being non-payment of 1000s of Euros/UKP of player winnings. When players press their cases with the casino they are offered fractional pay-offs, BS stories, and lockouts. Players are advised to avoid Smartlive.
In the first case the casino claimed "unusual betting patterns" and confiscated 9000€ in winnings. The player contested the ruling and the casino support manager told him "either you take half or you get nothing". The player declined. The casino accused him of fraud, Terms violations, and locked him out.
In the second case the player had 11,000£ confiscated after not having used their account for an extended period (apparently due to serious illness in the family). When the player came back on line -- admittedly a LONG time later, two years -- the casino said "bonus abuse and connection to other accounts with similar activity" and that as far as they were concerned the case was closed. The player pressed the case and was told "we are willing to offer you £1000". The player pressed on for the full amount. The casino claimed the case was now in the hands of IBAS (Independent Betting Adjudication Service) but when the player contacted IBAS he was told there was no case because Smartlive had not been a registered IBAS member while the player was active at Smartlive. The player went back to the casino and was told "we need to check with managment" and that was the end of it. No response to further attempts to discuss the case.
In neither case did the casino respond to our multiple attempts to bring up the cases on the players behalf.
Warning: Smartlive is using some exceedingly dubious methods to handle player complaints, the end result being non-payment of 1000s of Euros/UKP of player winnings. When players press their cases with the casino they are offered fractional pay-offs, BS stories, and lockouts. Players are advised to avoid Smartlive.
