funstopped
Dormant Account
- Joined
- Jan 14, 2019
- Location
- UK
Hi - hope someone here can offer some advice - thanks in advance.
In short, I deposited £350 over two deposits at Slotty Vegas. After losing it all, I gave up and logged out.
But then I noticed that my other browser had saved logon/password details for an old Slotty Vegas account. I tried logging into that to see if there was a balance, but the account was blocked due to self-exclusion.
When I realised I was self-excluded I emailed them to complain that I'd be able to sign up again - but they said that as my new account had a new address/email (I have moved house since last playing there), they would be keeping my deposits. My name, phone number and date of birth were the same.
Do I have any chance of getting this money back? It just seems to me...
a) The casino has accepted it took two deposits from a self-excluded player - but they are using a technicality to avoid returning the deposits. So they are knowingly profiting from an excluded player. Is that ethical/responsible conduct?
b) Had I won and submitted a withdrawal request, I feel pretty sure their system would have identified my self-exclusion at that stage. So is Slotty Vegas set up to accept deposits from self-excluded players, but not to return them?
Anyway, sorry for the long post. I do take responsibility for my gambling issues and am trying to sort out my mess of online accounts - but "responsible gambling" has to work both ways? Thanks.
In short, I deposited £350 over two deposits at Slotty Vegas. After losing it all, I gave up and logged out.
But then I noticed that my other browser had saved logon/password details for an old Slotty Vegas account. I tried logging into that to see if there was a balance, but the account was blocked due to self-exclusion.
When I realised I was self-excluded I emailed them to complain that I'd be able to sign up again - but they said that as my new account had a new address/email (I have moved house since last playing there), they would be keeping my deposits. My name, phone number and date of birth were the same.
Do I have any chance of getting this money back? It just seems to me...
a) The casino has accepted it took two deposits from a self-excluded player - but they are using a technicality to avoid returning the deposits. So they are knowingly profiting from an excluded player. Is that ethical/responsible conduct?
b) Had I won and submitted a withdrawal request, I feel pretty sure their system would have identified my self-exclusion at that stage. So is Slotty Vegas set up to accept deposits from self-excluded players, but not to return them?
Anyway, sorry for the long post. I do take responsibility for my gambling issues and am trying to sort out my mess of online accounts - but "responsible gambling" has to work both ways? Thanks.