Slotty Vegas - UK self-exclusion breach

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funstopped

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Jan 14, 2019
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Hi - hope someone here can offer some advice - thanks in advance.

In short, I deposited £350 over two deposits at Slotty Vegas. After losing it all, I gave up and logged out.

But then I noticed that my other browser had saved logon/password details for an old Slotty Vegas account. I tried logging into that to see if there was a balance, but the account was blocked due to self-exclusion.

When I realised I was self-excluded I emailed them to complain that I'd be able to sign up again - but they said that as my new account had a new address/email (I have moved house since last playing there), they would be keeping my deposits. My name, phone number and date of birth were the same.

Do I have any chance of getting this money back? It just seems to me...

a) The casino has accepted it took two deposits from a self-excluded player - but they are using a technicality to avoid returning the deposits. So they are knowingly profiting from an excluded player. Is that ethical/responsible conduct?

b) Had I won and submitted a withdrawal request, I feel pretty sure their system would have identified my self-exclusion at that stage. So is Slotty Vegas set up to accept deposits from self-excluded players, but not to return them?

Anyway, sorry for the long post. I do take responsibility for my gambling issues and am trying to sort out my mess of online accounts - but "responsible gambling" has to work both ways? Thanks.
 

funstopped

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I guess that goes on Dan.

My case is pretty straightforward, and pretty embarrassing. I’ve got a ruinous gambling addiction, I’ve signed up to and excluded myself from loads of casino brands on the web over the years. Exclusions lapse, and I’ve lost track of where I am and am not registered. It’s for people like me that these safeguards are supposed to exist. I’ve absolutely not tried to do anything underhand here.

If I’d won then we can be certain the casino would not have paid out. But because of a technicality, they can retain the money they let me deposit?
 

Playford7

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thanks Playford. Strange forum, this
Sorry, it’s not you at all and I genuinely hope you have a decent outcome.
But we who been here a while see these threads daily, surerly people know what casino they spend there own hard Earned money on?. I know I do, never had one duplicate acc ever.
All the best with your endeavours:)
 
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funstopped

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Jan 14, 2019
Location
UK
Thanks. Yes it’s not smart/rational to lose track like this, I know- but not being rational is a big part of gambling addiction. Any addiction I guess.
 

EkJR

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It does surprise me just how many people forget they were previously signed up to sites and subsequently excluded themselves from those same sites and then signed up again.

Not saying there’s anything untoward. But it’s surprisingly common.

They did change their name from NRR to Max Ent and I bet the technicality is related to that. I have reported this group to the UKGC regarding changing name and not applying previous exclusions. Plus they like to air their laundry publicly so beware.
 

EkJR

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Now that I have exhausted their "ADR" process I can advise not to bother, go straight to the UKGC.

Promediate are their appointed ADR. Here's how it went, I email promediate as part of the process, within 3.5 mins I get an email from SV saying we can see you have gone down the ADR route so we cannot now respond to you. 3.5 mins?? No system is that fast.

A day later the ADR came back and said, casino have said no on these grounds. End of ADR process. It's actually laughable.
 

Tirilej

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Now that I have exhausted their "ADR" process I can advise not to bother, go straight to the UKGC.

Promediate are their appointed ADR. Here's how it went, I email promediate as part of the process, within 3.5 mins I get an email from SV saying we can see you have gone down the ADR route so we cannot now respond to you. 3.5 mins?? No system is that fast.

A day later the ADR came back and said, casino have said no on these grounds. End of ADR process. It's actually laughable.

That was odd. It sounds like it's their own ADR and then of course they will always win. Smart :eek2:
 

EkJR

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That was odd. It sounds like it's their own ADR and then of course they will always win. Smart :eek2:

Surely that isn't right though?? Anyway, it was escalated to the UKGC who can now deal with it in due course. Not bothered about the deposits tbh, this company are getting away with things that they shouldn't be and there a many more(including the OP here) who have issues with them.
 

colinsunderland

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It's hardly a technicality if your email and address had changed, and you say you don't think they would have paid you if you won, but you have no proof of that.
I find it suspicious that you moved house, completely forgot you had an account there (even though their site looks pretty unique) then just after you lost £350, suddenly found your old account details.
 

Playford7

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It's hardly a technicality if your email and address had changed, and you say you don't think they would have paid you if you won, but you have no proof of that.
I find it suspicious that you moved house, completely forgot you had an account there (even though their site looks pretty unique) then just after you lost £350, suddenly found your old account details.
That’s the thing, I’m All for the player rather than the casino.
But how the hell do you forget where You spend your money?..
mines hard earned, I know where every penny goes.
If I change anything I inform the places straight away whom get my money.
To many of these threads, I’m all for paying back a genuine problem gambler who’s been exploited.
Sadly there is not many on these threads...
 

EkJR

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It's hardly a technicality if your email and address had changed, and you say you don't think they would have paid you if you won, but you have no proof of that.
I find it suspicious that you moved house, completely forgot you had an account there (even though their site looks pretty unique) then just after you lost £350, suddenly found your old account details.

Just to note, my issue is not the same
That’s the thing, I’m All for the player rather than the casino.
But how the hell do you forget where You spend your money?..
mines hard earned, I know where every penny goes.
If I change anything I inform the places straight away whom get my money.
To many of these threads, I’m all for paying back a genuine problem gambler who’s been exploited.
Sadly there is not many on these threads...

The change of operator would have caught a few people without doubt. Clearly on SV it says the operator is Max Ent Ltd so you wouldn't have known if it was linked to NRR as before. Even so, NRR should be picking up on exclusions if the same address, name and age. The OP is in a slightly different situation but would probably depend on how long from first deposit until the complaint as they have 72 hours to verify from first deposit
 

Playford7

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Just to note, my issue is not the same


The change of operator would have caught a few people without doubt. Clearly on SV it says the operator is Max Ent Ltd so you wouldn't have known if it was linked to NRR as before. Even so, NRR should be picking up on exclusions if the same address, name and age. The OP is in a slightly different situation but would probably depend on how long from first deposit until the complaint as they have 72 hours to verify from first deposit
Yes mate totally true.
I feel however more ownous should be upon the player
 

brianmon

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Just to note, my issue is not the same


The change of operator would have caught a few people without doubt. Clearly on SV it says the operator is Max Ent Ltd so you wouldn't have known if it was linked to NRR as before. Even so, NRR should be picking up on exclusions if the same address, name and age. The OP is in a slightly different situation but would probably depend on how long from first deposit until the complaint as they have 72 hours to verify from first deposit
I doubt the change of a company's name would have caught anyone out.
More players would know that slottyVegas and Betat are sister sites, than would know who NRR or Max Ent are.
All it takes is a click on the UKGC license number at the bottom of any casino site that you're thinking of signing up at, to see which sites they share a license with.
I'd even go so far as to say, you thought you'd found some kind of loophole, which hasn't worked out for you.
 

EkJR

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I doubt the change of a company's name would have caught anyone out.
More players would know that slottyVegas and Betat are sister sites, than would know who NRR or Max Ent are.
All it takes is a click on the UKGC license number at the bottom of any casino site that you're thinking of signing up at, to see which sites they share a license with.
I'd even go so far as to say, you thought you'd found some kind of loophole, which hasn't worked out for you.

I will say no more, the authorities will decide now anyway
 
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