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Slotty Vegas Tournaments/Races

Discussion in 'Online Casinos' started by colinsunderland, Jan 14, 2017.

    Jan 14, 2017
  1. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Slotty have just started these again, does anyone know how the multiplier ones work?

    I took part last night, and wasn't 100% sure but thought I had a score of about 70 at one point that dropped to 60.
    So tonight before it started, I asked live chat who told me its the highest multiplier scored wins.

    I got a £165 win from 50p, so about 330x. When I checked my score a few mins later it was showing as 380 something. 10 minutes later it was 294. I wondered if it was the average over so many spins, but live chat didn't mention it and didn't when I went back on. He said he will pass it to marketing but will be Monday before they reply, so just wondered if anyone here knew? Cant see anything in the terms above about it either :confused:
     
  2. Jan 14, 2017
  3. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    Min 100 rounds

    Is it your best multiplier over 100 spins on any Netent game ? That would be my guess . Not clear at all though :(
     
  4. Jan 15, 2017
  5. chiya

    chiya Experienced Member PABnononaccred

    Location:
    Earth
    But how does that work? If it's not an average within X spins then how can your multiplier decrease over time? If you got a 300x win then that 300x is a 300x.. and not less .. not more .. 300x.
     
  6. Jan 15, 2017
  7. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    No it can't be that as my highest was 330x - my second highest was about 30x, my score was 380 at one point and then dropped to 294. Nor would an average make any sense as it couldn't have been higher than my highest win, nor would a total over so many wins as again, it couldn't drop.

    Why do casinos make things so confusing at times. :eek:
     
  8. Jan 16, 2017
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    ok, just to update this, I've decided live chat don't actually know how the races work as I get different answers from them. Marketing were supposed to email me today, but they didn't.
    They have a different race tonight, which I asked about too and not sure the live chat response was correct but was enough for me to not participate, as you can effectively buy the win.

    I would PM the rep but as he has read this thread and hasn't bothered replying I'll guess he doesn't know either.
     
  10. Jan 18, 2017
  11. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    So it turns out that by asking the members on here if anyone knew how this works, Slotty Vegas have decided I have escalated it and point blank refuse to speak to me about how the races work, until the rep gets in touch through here, but he's on the sick at the moment (managed to read the thread 3 days ago though), so I have no answer.

    So you have a casino who run a promotion, with the loosest of terms, that refuse to go into any detail about them, and refuse to explain them when asked. Not sure where that would sit with the UKGC after the recent rulings about promotions being clear, but one thing I do know is that I consider any casino who refuses to answer simple questions about the rules of a promotion being one that should be avoided.
     
  12. Jan 19, 2017
  13. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Hi Colin,

    Apologies for the delayed response but I have been out of office this week and only caught onto this now.

    I can see you are making reference to two different tournaments, which are bound to the same rules of entry. The first one you placed 7th, while second won you placed 1st.

    To clear up any possible misunderstandings, here is a list of the various tournaments and how they work for your perusal. We decided to create our tournaments offering high flexibility in deciding the winner. The following score types are possible:

    Best multiplier factor of wins - The player with the highest monetary payout % (total Win / total Bet) over the timeframe of the tournament, with a minimum stated rounds played. I understand this term may be overly technical, and Ive instructed the promotions team to refer to these as "Best RTP over timeframe" going forward.

    Best overall net win - The player with the highest (Win - Bet) wins over the timeframe of the tournament, with a minimum stated rounds played.

    Best equalized payout factor per game round - The player with the highest average multiplier (win/bet) for all game rounds, as opposed to Payout factor which calculates (total Win / total Bet), resulting in that the payout on a large bet is valued higher than the payout on a small bet. I will instruct the promotions team to refer to this as "Best average Multipier game Round" going forward.

    Best net win for 20 consecutive rounds - this is self explanatory, with the player with the highest (win - bet) over 20 rounds played in succession wins.

    Best equalized payout factor for 20 consecutive rounds. The player with the highest average (Win / Bet) over 20 game rounds played in succession wins. To evaluate the last 20 consecutive rounds, we compare the starting time of the rounds and choose the 20 latest finished rounds to calculate a player's score. For the sake of clarity, we will refer to this as "Best Multiplier over 20 Game Rounds".

    Most game rounds - The player who has played the greatest number of game rounds during the tournament on applicable games.

    We feel that RTP/Multiplier score types can be considered as the most fair win criteria, since they focus on player scores (as opposed to considering the size of individual bets) thereby allowing low rollers and high rollers to compete on level terms.

    In your case you were playing a Best Multiplier win factor tournaments, which we will reference going forward as "Best RTP over timeframe" tournament. Your final score was 291.41 regarding a total win of 263.14 euros for a total of 89.38 euros bet over the length of the tournament. This put you in 1st place and you received £100 for your time.

    Yes, it would be possible to stop playing after the minimum 100 rounds are staked at minimum bet, which would have set your score, if that is the score you were happy to maintain. Otherwise you could continue playing with the hope of increasing this score. This is the players prerogative. Taking in consideration that this tournament type has a length of 60 minutes, your score will fluctuate during that period.

    If you stopped playing when you hit your largest win (£165 win from 50p in Victorious), your score would have been 534.55 at that given time. Continuing to play further would give you the chance to increase that score, or of course, it could decrease should luck not be on your side.

    I hope this clarifies everything for you. Thank you for taking the time to provide us with feedback that will make the tournaments easier to understand for our players.

    Kind Regards,
    Karl
     
    Last edited: Jan 19, 2017
  14. Jan 19, 2017
  15. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Wow, no wonder support couldn't answer :D

    Maybe give that whole explanation for them to send out through emails if anyone ask again. I didn't get that RTP one until you explained it more clearly.
    I also found it a bit odd that support refused to talk to him again just because he have made a thread in here. Isn't that allowed?

    I have no account at Slotty Vegas but was in to see if I could find any rules for the promotions.
    Sadly I couldn't see any promotions at all. Wouldn't it be a good idea if these were visible even before someone create an account?
     
  16. Jan 19, 2017
  17. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    in the case of the "Best Multiplier win factor tournaments" would it be better to just record a players best score on any of the 100 spins during the period of the tournament (the best 100 spin period), if its not clearly stated that further play may actually worsen your score its still going to cause a lot of confusion, having a 100 best spin period would remove a player having to think or even flat out stop playing slots whilst the tournament is still running.

    surely having a player sit on his hands for 20 minutes is not good for the casino either :)
     
  18. Jan 19, 2017
  19. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Hi, currently the offers are only available for signed in players, however this should change in the near future. Thanks for the feedback.

    With regard to CS refusing to talk to a player, this is incorrect. CS were happy to answer any questions regarding the query that they felt they could. They simply asked that the player wait for the reply from the promotions team so as to avoid giving any incorrect information to the player, which in fact turned out to be the case. It has nothing to do with the player being a CM member. The CM rules state that players should communicate with forum reps prior to opening a thread, and once a thread is then opened and everything is in public domain, they would understandably take a more reserved stance in the case of them handling any queries.

    Thanks,
    Karl
     
  20. Jan 19, 2017
  21. CM_BETAT

    CM_BETAT I-Gaming Industry Representative

    Occupation:
    Head of Casino
    Location:
    Malta
    Hi,

    Thanks for your feedback.

    We currently use the Netent tournament module so we wouldnt be able to change the way the score is calculated. This will however be taken on board for future developments of our own tournament module.

    Thanks,
    Karl
     
  22. Jan 19, 2017
  23. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    That was what I thought too before but it's not the case now.
    We are now just suppose to tell the rep if we are posting a complaint. We don't have to try and solve it with them first either.
    If starting a thread like this we don't need to tell the rep at all. Nice if we do but we don't have to.

    If the rules are more clear for this promotion now then it's good :thumbsup:
     
  24. Jan 19, 2017
  25. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I have read those 3 times now and am still confused, but do have man flu so will read them again when I feel better :eek2:

    That is not what live chat told me on more than one occasion, and they clearly stated it was the highest multiplier. Why were they giving the wrong information out? I wouldn't have been happy if I had kept going and not won because my score went down due to incorrect advice from your customer service.

    Not really but hopefully will when I re-read it :)
    Can I ask, why isn't this information available anywhere on site or from Live Chat? Surely you can't expect customers to be able to take part in a promotion without being able to see the T&C's?

    OK, I take issue with this. What I was actually told was that you were waiting for a reply from NetEnt, and when they got back to you then Marketing would email me. I was initially told I would get an email Monday.
    To me that suggests that no one at SV actually knew how the races worked, or why couldn't anyone just answer my simple question?

    Secondly, last night I was told they wouldn't discuss with with me as I escalated it here on CM. There is nothing in the rules stating I had to message you when I started this thread, it is not a PAB, nor was it even directed at you, it was started to see if other members had played in the races and knew the rules, as happens numerous times in other threads for numerous other casinos. Sometimes it is quicker to get someone who already knows the answer to answer than staff, the fact its took you 5 days to answer shows that could be true.

    As far as CS being happy to answer queries, here's a few snippets from the chat last night

    So they weren't exactly chatty were they when I was asking about it? He did answer some questions about a different promo, but refused point blank to deal with my initial query.

    I don't see anything in there regarding the promotions team, but everything to do with me being a member on here, as the reason for him not talking to me was that I started a thread on here!

    Anyway, if I could make a suggestion, firstly have the rules somewhere on site, and also, if possible could you display at least your score or preferably the leaderboard somewhere (maybe where the bonus info goes?) while people are playing? The only way I can see of seeing how you are doing is to quit the game, click results, then exit that, go back to game, or have 2 tabs/windows open, and keep refreshing and clicking on results. It would be much better if the data was shown as you play :)
     
  26. Jan 24, 2017
  27. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    So just in case anyone is taking part in these, be aware they have changed the terms and conditions (didn't get any email) on some of the races.

    The 2 main events you now have to complete an amazing 1000 minimum rounds to qualify, in 60 minutes.
    That means you have to average a spin every 3.5 seconds.
    I'm not even sure that is possible, if you get free spins or a bonus it would knock the time down even further.
     
  28. Jan 25, 2017
  29. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    You'd be really screwed if there was any lag or disconnections, which there was last time I played there:eek:
     
  30. Jan 25, 2017
  31. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Well 2 people qualified tonight, so it is possible, but only 2 people out of all the people playing managed to hit the target!
     

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