slotspauper
Banned User - Violation of forum rule 1.11 - explo
- Joined
- May 1, 2017
- Location
- earth
Joined Rizk yesterday and enjoyed the games the site has available but have had 2 very worrying experiences.
1st deposit of £50 pounds was debited from my bank but not to rizk account. THat set my
alarm bells ringing immediately. I asked live chat to reverse or send me back money but they
said I have to turnover the funds x1 first. I lost it all but that's fine, was fun.
2nd deposit exactly the same as above but this time live chat is not working, tried 3 diff browsers
and using phone app to no avail. Sent 2 emails with only the bounce back msg 'we received your email'
etc....
I have a tiny budget to play slots and now have money disappearing from my bank without the chance to
play. I do not have anymore money to deposit on other sites so it's extremely frustrating and worrying
to. The thrill of playing is what I presume we all want and not laborious task of chasing customer support
for missing funds.
I am in no position to say the site is a scam or shady but it's a very bad customer experience for myself.
It is is still unresolved (waiting for 2 hours now)
Only posted here as it seems impossible to contact a Rizk representive in real time for an answer/explanation.
1st deposit of £50 pounds was debited from my bank but not to rizk account. THat set my
alarm bells ringing immediately. I asked live chat to reverse or send me back money but they
said I have to turnover the funds x1 first. I lost it all but that's fine, was fun.
2nd deposit exactly the same as above but this time live chat is not working, tried 3 diff browsers
and using phone app to no avail. Sent 2 emails with only the bounce back msg 'we received your email'
etc....
I have a tiny budget to play slots and now have money disappearing from my bank without the chance to
play. I do not have anymore money to deposit on other sites so it's extremely frustrating and worrying
to. The thrill of playing is what I presume we all want and not laborious task of chasing customer support
for missing funds.
I am in no position to say the site is a scam or shady but it's a very bad customer experience for myself.
It is is still unresolved (waiting for 2 hours now)
Only posted here as it seems impossible to contact a Rizk representive in real time for an answer/explanation.