Slotspauper vs Rizk

slotspauper

Banned User - Violation of forum rule 1.11 - explo
Joined
May 1, 2017
Location
earth
Joined Rizk yesterday and enjoyed the games the site has available but have had 2 very worrying experiences.

1st deposit of £50 pounds was debited from my bank but not to rizk account. THat set my
alarm bells ringing immediately. I asked live chat to reverse or send me back money but they
said I have to turnover the funds x1 first. I lost it all but that's fine, was fun.

2nd deposit exactly the same as above but this time live chat is not working, tried 3 diff browsers
and using phone app to no avail. Sent 2 emails with only the bounce back msg 'we received your email'
etc....

I have a tiny budget to play slots and now have money disappearing from my bank without the chance to
play. I do not have anymore money to deposit on other sites so it's extremely frustrating and worrying
to. The thrill of playing is what I presume we all want and not laborious task of chasing customer support
for missing funds.

I am in no position to say the site is a scam or shady but it's a very bad customer experience for myself.
It is is still unresolved (waiting for 2 hours now)

Only posted here as it seems impossible to contact a Rizk representive in real time for an answer/explanation.
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Joined Rizk yesterday and enjoyed the games the site has available but have had 2 very worrying experiences.

1st deposit of £50 pounds was debited from my bank but not to rizk account. THat set my
alarm bells ringing immediately. I asked live chat to reverse or send me back money but they
said I have to turnover the funds x1 first. I lost it all but that's fine, was fun.

2nd deposit exactly the same as above but this time live chat is not working, tried 3 diff browsers
and using phone app to no avail. Sent 2 emails with only the bounce back msg 'we received your email'
etc....

I have a tiny budget to play slots and now have money disappearing from my bank without the chance to
play. I do not have anymore money to deposit on other sites so it's extremely frustrating and worrying
to. The thrill of playing is what I presume we all want and not laborious task of chasing customer support
for missing funds.

I am in no position to say the site is a scam or shady but it's a very bad customer experience for myself.
It is is still unresolved (waiting for 2 hours now)

Only posted here as it seems impossible to contact a Rizk representive in real time for an answer/explanation.

Hi slotspauper you are correct that this isnt ideal but it also sounds very unusual so I will need to look into this in more detail. Can you please pm me with the email address that you signed up with at Rizk - that way I can look to see what happened and why.
 

slotspauper

Banned User - Violation of forum rule 1.11 - explo
Joined
May 1, 2017
Location
earth
pm sent


I now have received the missing funds while I was sleeping.

LIve chat is still not working, 3 emails and 1 forum post and Rizk have dodged a response
to live chat problem.

My intention was to just withdraw my money and close my account, suffering bank charges too.

Again a simple transaction is a nightmare. No option to withdraw back to a card I have deposited twice,
only options are trustly and paysafecard (never heard of these 2).

No live chat available for a swift remedy. It's going to take days for the money to return to my account
and the process hasnt even started.

FYI All my documents and indentification have been approved so this isnt relevant.

Very painful and wasteful of one's own time.

No response to emails about withdrawl and live chat is still broken.

Only came to this site after watching nickslots play on stream too.

Unable to play or take my funds is some kind of slots hell.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Very painful and wasteful of one's own time.

No response to emails about withdrawl and live chat is still broken.

Only came to this site after watching nickslots play on stream too.

Unable to play or take my funds is some kind of slots hell.


Your posts must be the most whining posts I've read in a long time. Are you behaving like that for real to?

I guess you've talked to Captain Rizk then?
 

slotspauper

Banned User - Violation of forum rule 1.11 - explo
Joined
May 1, 2017
Location
earth
Not sure what a 'cool' response to been unable to access deposited funds twice, and not been able
to withdraw funds also.

If it's whiny then it's justified, cause and effect are both down to Rizk.

Any customer in retail, business or online expects a reasonable answers in a appropriate time
frame. If anything the online world is quicker than IRL.

Did I come and whine after 1st error from Rizk??? No

It was after 2nd consecutive non creditting of my account and a broken live chat and no
response via email
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Not sure what a 'cool' response to been unable to access deposited funds twice, and not been able
to withdraw funds also.

If it's whiny then it's justified, cause and effect are both down to Rizk.

Any customer in retail, business or online expects a reasonable answers in a appropriate time
frame. If anything the online world is quicker than IRL.

Did I come and whine after 1st error from Rizk??? No

It was after 2nd consecutive non creditting of my account and a broken live chat and no
response via email

Did you send the Captain a pm or did you not?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Yes I sent Captain a reply over 2 hours ago, no reply from him or normal customer
service on the issues still

Good, then all you can do is wait for him to solve the issue and get back to you.
No reason to whine anymore. Relax and do something fun instead! It's just an ordinary Monday :)
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Yes I sent Captain a reply over 2 hours ago, no reply from him or normal customer
service on the issues still

OK, first things first slotspauper. As you signed up only today then just so that you are clear, Casinomeister is not aimed at being and instant response centre and as today is a bank holiday I am not working today!

From what i can see the following has happened:

Saturday 29th you made your first deposit which didnt appear immediately, you contacted live chat and told them the problem and the issue was sorted for you while you were online within 7 minutes and you were credited with some free spins as compensation. You were correctly told that you had to turnover the money at least once before it is withdrawn which is pretty standard.

Unfortunately it would appear that your chat privileges were restricted at this point - i am not sure why as the agent is not online, it would appear to have been a misclick to me because your chat logs read like your above posts. I will check with the agent once they are back online but in the meantime i have re-enabled your chat privileges and so you should be able to contact them with no problem - if it still doesn't work then please pm me.

The reason that you cannot see the visa withdrawal option is that there was a problem with the UK visa payment processor on some withdrawals at the end of last week and hence i believe why this has been temporarily withdrawn.

I would very much recommend using Trustly to withdraw to your bank with. This is pretty much like your own online banking and will allow you to transfer funds direct into your bank account immediately. In addition it can be used for deposits direct from your bank account and carries no deposit fees

Hope this helps, will check in again this evening to see if there is anything else.
 

slotspauper

Banned User - Violation of forum rule 1.11 - explo
Joined
May 1, 2017
Location
earth
Of course you correctly mentioned this is not the place to solve Rizk problems in a timely fashion.

The problem again arises from customer support who have still not replied to any of my emails.

I would not of posted here if my concerns were not genuine.

A few questions

Do you think it's reasonable a customer has been debited from from their own bank account and
has not been credited on Rizk?

Email replies response time of 4 hours(replied) and currently 3 hours (no reply yet)

If I did not come here to post, I would still be completely in the dark of what is happening.

In your T& C it says to deposit and withdraw back to same method. If Rizk expects this to
happen then customer should have the same priviledge.

Why haven't Rizk customer care replied?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Whether the guy did or didn't he's still entitled to say his peace regardless.

There is a good way of doing things and a bad way. Signing up here just to complain, with that kind of attitude, not asking for help or advice, just demanding...that is not the good way of doing things.
It is actually possible to speak your mind in a polite way.

You might not like my way of posting, but I'm also entitled to speak my mind. If you're nice then I am, and the other way around ;)
 

slotspauper

Banned User - Violation of forum rule 1.11 - explo
Joined
May 1, 2017
Location
earth
There is a good way of doing things and a bad way. Signing up here just to complain, with that kind of attitude, not asking for help or advice, just demanding...that is not the good way of doing things.
It is actually possible to speak your mind in a polite way.

You might not like my way of posting, but I'm also entitled to speak my mind. If you're nice then I am, and the other way around ;)


6 hours + no email response. I will just close the account and move on.

I can only go by my personal experience but Rizk platform is nice but the customer service and
aftercare is atrocious making it a place I would not recommend. In fact I would strongly tell people
to stay away from Rizk. It's no different to going to a restaurant with superb food but takes 3 hours
for your first course and then you ask multiple times for your Main course for it to not arrive.

Do you guys have good experiences with casumo or Ikubu? NIckslots has good promotions
advertised. I do not want the same bad taste with Rizk before I choose another site.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Yes I sent Captain a reply over 2 hours ago, no reply from him or normal customer
service on the issues still
You do understand that it is a holiday in Europe, right? What makes you think he is hovering over this forum on his day off?

From what I understand your issue was dealt with via their chat support. But like Capt. Rizk mentioned, it seems that this has been disabled. I can only imagine why.
:rolleyes:

As Tirilej mentioned, there is the right way, and the wrong way to post complaints - you're doing it the wrong way.

...Do you guys have good experiences with casumo or Ikubu? NIckslots has good promotions
advertised. I do not want the same bad taste with Rizk before I choose another site.

Yeah, I see where this is going. Let's exploit this forum for your own means. :what: Take it elsewhere. I can tell when someone is leveraging this forum for bonuses or other means of keeping you happy. Tschüss!
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Rizk decided to close every account I had under there license. They closed it due to a self exclusion that was totally false and a lie.
Captain rizk and I discussed this via pm as forum rules, I never posted anything nor mentioned it here once. My rizk account was re opened and a token £10 added as a bonus for saying sorry for there error.
Why was my account closed you may ask?.. and why did rizk close it due to non existent self exclusion that was never mentioned once at rizk nor under of many casinos in there license.
Well a while back there is a post on here where I was informed by decent members a excluded account on thrills will affect other casinos in there brand. Well I asked all these casinos, firstly guts. Who's advisor told me that my excluded thrills account and chargeback there will have a effect on on my account and informed me to contact teamleaders@guts.com
Well I did this. It took over 2 weeks for a reply, only for yitz to tell me my account is closed, as I'm not the kind of player he wants in his casino. (Charming) I only asked a question.
I also spoke to chance hill, ikibu, casinoland,dunder to name a few.
All told me I'd have no problems withdrawing with them due to a excluded account at thrills.
So I then after rizk falsely accused me of self exclusion due to gambling problems, and after Dunder even emailed me telling my I was excluded due to gambling problems I've never had. Ihad to speak to every casino I had my accounts closed by due to rizk personally to explain this wasn't my fault it was rizks. In fairness the captain told me he couldn't do anything about it. Yet there group where ok to close all my accounts and accuse me of having a fictional gambling problem, yet that couldn't be done by them across the board?
I'm sorry but to paint rizk in a picture of perfection, and that a customer should adhere to all there rules and casinomeister regarding politeness, patience and respect can be rather hard to adhere to when you get treated beyond poorly by a online casino.
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
Standing on my soap box

Not sure what a 'cool' response to been unable to access deposited funds twice, and not been able
to withdraw funds also.

If it's whiny then it's justified, cause and effect are both down to Rizk.

Any customer in retail, business or online expects a reasonable answers in a appropriate time
frame. If anything the online world is quicker than IRL.

Did I come and whine after 1st error from Rizk??? No

It was after 2nd consecutive non creditting of my account and a broken live chat and no
response via email

Well, seeing as I have been in the retail industry for most of my life, (worked for the same MAJOR retail chain for 21 years until I retired) and my husband and I own our own business I can chime in here.

First- 2 hours IS NOT a reasonable amount of time for someone to look into the issue. Not even online! I am sure there is more than 1 person the rep has to speak with, wait for logs to sent, having someone look for those logs can take 2 hours in itself. So give the guy a break for crying out loud and let him look into things the proper way and not rushed or be shamed in anyway for taking the time to do his job correctly!

Second-if you had problems with the first deposit why make a deposit right after? If you are so diligent in getting answers right away, why didn't you get an answer FIRST before making a 2nd deposit?

Forward to...

So now it is 6 hours and your complaining still no answers....Again still not a reasonable amount of time. When your working with an online casino it takes time and many people and departments to get the items needed to make an informed decision. When you are waiting for other people to help it takes patience as to which I can see you have very little if any.

Take a break, read a book, have a cup of coffee, go to bed, because your issue my not be the only issue they are dealing with. (Did you ever think of that?) Sure it is frustrating to make a deposit and have to wait for it to show up...I get that. But YOU DID GET IT! So the complaining in my book should have stopped there.

Forward to...

Yes, he does have the right to say his peace, but damn, saying your peace and trying to stand on a soap box screaming to anyone that will listen while trying to get answers is something totally different. A timely fashion when dealing with the internet is more than 6 hours and sometimes more than 24 hours.

Okay getting of my soap box now....

LH
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Rizk decided to close every account I had under there license. They closed it due to a self exclusion that was totally false and a lie.
Captain rizk and I discussed this via pm as forum rules, I never posted anything nor mentioned it here once. My rizk account was re opened and a token £10 added as a bonus for saying sorry for there error.
Why was my account closed you may ask?.. and why did rizk close it due to non existent self exclusion that was never mentioned once at rizk nor under of many casinos in there license.
Well a while back there is a post on here where I was informed by decent members a excluded account on thrills will affect other casinos in there brand. Well I asked all these casinos, firstly guts. Who's advisor told me that my excluded thrills account and chargeback there will have a effect on on my account and informed me to contact teamleaders@guts.com
Well I did this. It took over 2 weeks for a reply, only for yitz to tell me my account is closed, as I'm not the kind of player he wants in his casino. (Charming) I only asked a question.
I also spoke to chance hill, ikibu, casinoland,dunder to name a few.
All told me I'd have no problems withdrawing with them due to a excluded account at thrills.
So I then after rizk falsely accused me of self exclusion due to gambling problems, and after Dunder even emailed me telling my I was excluded due to gambling problems I've never had. Ihad to speak to every casino I had my accounts closed by due to rizk personally to explain this wasn't my fault it was rizks. In fairness the captain told me he couldn't do anything about it. Yet there group where ok to close all my accounts and accuse me of having a fictional gambling problem, yet that couldn't be done by them across the board?
I'm sorry but to paint rizk in a picture of perfection, and that a customer should adhere to all there rules and casinomeister regarding politeness, patience and respect can be rather hard to adhere to when you get treated beyond poorly by a online casino.
May I further add, my blanket ban across all there licensed casinos was imposed by a thrills agent when I asked ' I'm excluded with you guys as I had to make a charge back, does that mean all other casinos in your brand won't pay me if I win'
The chat was then terminated. Make from that what you will.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I'm actually rather shocked not one member has commented on this or asked a question. Wonder why?..
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I'm actually rather shocked not one member has commented on this or asked a question. Wonder why?..

Probably because you decided to share your story in a thread where the OP was someone else, and the thread about something else.

Now you are sharing a piece of your story in other places too so where do you want people to comment? That you are upset about your dealings with that group I can understand, but the question is if you want anything solved or if you just want to make them look bad?

Maybe you should start your own thread and tell the story from the beginning.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Probably because you decided to share your story in a thread where the OP was someone else, and the thread about something else.

Now you are sharing a piece of your story in other places too so where do you want people to comment? That you are upset about your dealings with that group I can understand, but the question is if you want anything solved or if you just want to make them look bad?

Maybe you should start your own thread and tell the story from the beginning.
Your totally correct. And I appologies for that.
In due time I'll post correctly my findings.
I did kind of hijack a members post and you where right. Sometimes you can get over passionate about certain things.
But I get your point. And as said when worded correctly, and I'm almost sure I'm 100% in the right, I'll re post in a more appropriate place.
 
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