Rammstein94
Dormant Account
- Joined
- Nov 16, 2018
- Location
- Newcastle upon Tyne
Good Morning everyone,
I joined slotsmillion around a month ago and have had a couple of decent sized wins in that time.
I found their proactive stance on verification brilliant (they wouldn’t let you deposit until you had your documents verified).
I did this and made 2 withdrawals of £250 via Trustly direct to my bank with no issues at all, it was in within a few hours even with the ‘pending’ status included.
However, I have now tried to withdraw £2,000 and they’re dragging their heels with it. First of all they asked me to verify my email address which I couldn’t because their ‘verification emails’ didn’t reach any of my gmail inbox/spam etc even though the emails from their support team did. So I’ve had to use another email address with my account and this has been verified now.
My issue is that I made my withdrawal request at 10:47 on the 15th November, it is now over 5 days later and it still shows as ‘waiting’ in my account.
I messaged their support team yesterday and they said it can take up to 24 hours, but it has now been over 120 so I’m getting a bit concerned with this.
Granted, we had that initial problem with my email address but that’s been sorted out and I have received 2 withdrawals from them with no problems so is this simply because it’s a larger amount?
Thank you for taking the time to read this and if you can offer any advice I’m very grateful.
Slotsmillion's sister casino is reviewed here. Find out more!
I joined slotsmillion around a month ago and have had a couple of decent sized wins in that time.
I found their proactive stance on verification brilliant (they wouldn’t let you deposit until you had your documents verified).
I did this and made 2 withdrawals of £250 via Trustly direct to my bank with no issues at all, it was in within a few hours even with the ‘pending’ status included.
However, I have now tried to withdraw £2,000 and they’re dragging their heels with it. First of all they asked me to verify my email address which I couldn’t because their ‘verification emails’ didn’t reach any of my gmail inbox/spam etc even though the emails from their support team did. So I’ve had to use another email address with my account and this has been verified now.
My issue is that I made my withdrawal request at 10:47 on the 15th November, it is now over 5 days later and it still shows as ‘waiting’ in my account.
I messaged their support team yesterday and they said it can take up to 24 hours, but it has now been over 120 so I’m getting a bit concerned with this.
Granted, we had that initial problem with my email address but that’s been sorted out and I have received 2 withdrawals from them with no problems so is this simply because it’s a larger amount?
Thank you for taking the time to read this and if you can offer any advice I’m very grateful.
Slotsmillion's sister casino is reviewed here. Find out more!
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