MissI327
Dormant Account
- Joined
- Jun 3, 2012
- Location
- California
Sorry if this is posted in the wrong area but now I've reached my threshold with this group. Earlier this month, I deposited with a bonus and did the entire play though. I continued to win big and finally reached up to 15K, but because I like to play, started cashing out with a balance of 12K at 3k increments, which is the maximum as indicated on the site. Waiting 4 business days for approval, which they did for only $500 and that would take another 5 business days to process a wire transfer, which turned out to be a check, so basically was running just over 2 weeks to even get a check. Once the initial withdrawal was approved, the remaining amount was re-deposited. So I went back and made another withdrawal. Now it would only allow the difference of what I initially withdrew, however, they only approved $1K...so again I have to repeat the process. I've done this 4 times already. I graciously asked the finance department after talking to their live chat and via phone, if the approval amount can be increased and was told that their security department was the one to decide this. Now today when I asked this finance personnel to see if this can be done, I get an email from him stating " Due to a management decision your account has been Excluded from Redeeming Coupons." REALLY? Im waiting for an email response back from them on why this is considered, according to my VIP rep, I have the highest status since they are still working on the status' above me. Email from her stated "Thank you for your email.
At the moment the White Tiger VIP status is highest one.*
We are working on the other VIP levels and they will be able soon.
I will update you as soon as the nxt level up will be available."
By the way, requested another withdrawal of $1000 and only $500 was approved, re-depositing the other $500 back to the account. Once that cleared I did another withdrawal this morning and did 2-$1500 withdrawal and both were approved however only see one so that started my email. So now because I'm asking and I still have about 5K more that I would like to withdraw, they decided to exclude me from redeeming any coupons AND make it a hassle to withdraw? Is there a Slotsjungle rep on this site or anyone else experience this problem? *Don't want to put any more money in and definitely never refer anyone to the site again. This is getting ridiculous. I think I've been pretty patient. Any suggestions???? Sorry for the long thread.
At the moment the White Tiger VIP status is highest one.*
We are working on the other VIP levels and they will be able soon.
I will update you as soon as the nxt level up will be available."
By the way, requested another withdrawal of $1000 and only $500 was approved, re-depositing the other $500 back to the account. Once that cleared I did another withdrawal this morning and did 2-$1500 withdrawal and both were approved however only see one so that started my email. So now because I'm asking and I still have about 5K more that I would like to withdraw, they decided to exclude me from redeeming any coupons AND make it a hassle to withdraw? Is there a Slotsjungle rep on this site or anyone else experience this problem? *Don't want to put any more money in and definitely never refer anyone to the site again. This is getting ridiculous. I think I've been pretty patient. Any suggestions???? Sorry for the long thread.