Casino Complaint Slotocash and Desertnights casinos locked my accounts

aolegf

Full Member
PABnonaccred
PABnononaccred
Joined
Jun 6, 2007
Location
Latvia
hi all!
have send PM to sloto, but still not recive answer.
My probleme:

have been playing at slotocash casino after it comes to rtg and all was ok, but after I login to new desertnights rtg software and trying to deposit, both my account was locked.
In email from finance was :

Thank you for submitting your documents to us, unfortunately your account has been blocked automatically by our security software because your details are on a Negative Database. We do not have any further information and can not override the security software's results.

but I have accounts at all rtg casinos and in no one I have locked.

Negative Database?
 
2 possibilities:

1/ You charged back before

2/ You were branded as a bonus abuser at the Rival software and they dont want you to deposit and get the signup bonus

Seems you are not of pocket -yet so maybe dont think of playing there.
 
but I have accounts at all rtg casinos and in no one I have locked.
ALL RTGs? Really?

Anyway, casinos can block anyone they want to - they don't even have to give a reason.
Seeing as you say you are OK at all other RTGs, seems you have plenty of other choices - so play somewhere where they DO want your business.

NB: Please make sure you're not playing at any Rogue RTGs! :eek:

KK
 
please PM me your username and I will look into this for you

Best Regards

Ms Sloto
 
DesertNights

please PM me your username and I will look into this for you

Best Regards

Ms Sloto

I just opened an account at DesertNights to give them a try based on the $15 free ad. Yet, after intalling, it shows $8 free?? I dont like that they are blacklisting new players who want to try the coupon either that are in goodstanding with other RTG casinos.

I'm VIP Gold or Platinum at numerous RTG casinos and never had an issue -- always using those Accredited with CM only. I see this one is in Baptism but based on the misleading $15 vs $8 promo and the feedback here, I've asked to close my account within an hour of opening it up.

I should have done a little more homework first before trying them. Too many other choices for RTG casinos that have been around a very long time.
 
I just opened an account at DesertNights to give them a try based on the $15 free ad. Yet, after intalling, it shows $8 free?? I dont like that they are blacklisting new players who want to try the coupon either that are in goodstanding with other RTG casinos.

I'm VIP Gold or Platinum at numerous RTG casinos and never had an issue -- always using those Accredited with CM only. I see this one is in Baptism but based on the misleading $15 vs $8 promo and the feedback here, I've asked to close my account within an hour of opening it up.

I should have done a little more homework first before trying them. Too many other choices for RTG casinos that have been around a very long time.

Derail first - I replied to you on the 5 White diamonds issue on facebook.

I hear the $15 promo from time to time but the promos I saw were always the $8 ones. It was also $8 in the casino lobby.
 
Derail first - I replied to you on the 5 White diamonds issue on facebook.

I hear the $15 promo from time to time but the promos I saw were always the $8 ones. It was also $8 in the casino lobby.

It's a small difference, and it would be better to give everyone who queries this the $15 on the grounds that they can only know about it if they have seen it being promoted as $15. If a new player has not seen $15, they will take the $8 and be grateful, and not think they are in any way being treated badly.

A technical investigation should be conducted alongside this to see why this is going wrong so often, and generating such a bad first impression for players that have already taken the bait and downloaded the casino. At this point you have caught the player, and it hardly matters whether they claim $8 or $15, the key is to make them want to deposit some of their own money next time around, and making them feel they have been tricked into playing through a "bogus" offer of $15 which is then "bait and switched" to $8 after they have registered, is NOT the best way to make them want to stick around to make a deposit.
 
I have checked the link to Sloto from here, and it shows a $7 no deposit chip. The link for Desert Nights just stalls, and will not pass control to the casino website. It is also configured differently to open in a separate window, whereas the Sloto link reuses the existing window and opens almost immediately.

There is no promotion of a $15 "special" for either in the baptism section, nor in the CM special promotions section.

From the tales about this, I suspect a tracking error, and this means that click throughs from sites offering the $15 are not being tracked correctly, and players are getting the $8 instead, along with being told they have not "come through a special affiliate" if they query this with CS. Whilst the players lose out on the size of free chip, spare a thought for the affiliate who has generated the traffic, but does not get credited for it, and thus stands to lose far more than $7 off a free chip.
 
I just opened an account at DesertNights to give them a try based on the $15 free ad. Yet, after intalling, it shows $8 free?? I dont like that they are blacklisting new players who want to try the coupon either that are in goodstanding with other RTG casinos.

I'm VIP Gold or Platinum at numerous RTG casinos and never had an issue -- always using those Accredited with CM only. I see this one is in Baptism but based on the misleading $15 vs $8 promo and the feedback here, I've asked to close my account within an hour of opening it up.

I should have done a little more homework first before trying them. Too many other choices for RTG casinos that have been around a very long time.

Depends on which affiliate you go through. The majority of sites links are only for the $8 chip and only one off hand, that I know of that offers the $15.00

If you go through the wrong link, you wont get it... so which link did you go through? :)
 
I followed the Casinomeister link and it showed $15 clicked on promotions from there and it changed to $8. Registered an account asked for my $15 and was told my account wasn't associated with an affiliate and I only got $8. They gave me $20 the next day though.

this was from 2/12/12. Never thought anything about it until I read this thread.

Jessica: Welcome to Casino Support. My name is Jessica. How may I assist you today?
*****: Hi Jessica, I just registered at Desert Nights from Casinomeister and was wondering how to redeem the $15 free?
Jessica: May I please have your account username (login) or email address?
*****: *****
Jessica: Just a moment please, while I look into that for you.
Jessica: *****, I added in your account the $8 Free bonus.
Jessica: I hope you will be our next winner!
*****: It says $15 on the site I went to.
*****:
You do not have permission to view link Log in or register now.

*****: Either way thank you Jessica.
Jessica: Well, player receive $15 if her account is associated with an affiliate
Jessica: As your account is not associated with an affiliate, you got $8 Free bonus.
Jessica: I wish you good luck!
 
I followed the Casinomeister link and clicked on something else from there. Registered an account asked for my $15 and was told my account wasnt affiliated with anyone and I only got $8. They gave me $20 the next day though.

Looks like tracking errors. CM should have been credited as the affiliate for this account, so putting aside the argument as to whether CM is a "special affiliate" or not, the case highlights that this acquisition was not credited to him, and thus might be happening to other affiliates. Affiliates will only see this as an unusually low level of conversions for the number of click throughs from their site, and this can have many explanations, not just tracking errors.
 
Where's the confusion coming from on Desert Nights?

This is quite simple so I dont understand the confusion.

1) Go to Casinomeister.com
2) Accredited Casinos section
3) Baptism by fire: Desert nights.. click on Desert Nights (
You do not have permission to view link Log in or register now.
)
4) You will then be taken to the Welcome $15 NO DEPOSIT BONUS screen... but after downloading, it only allows $8???

DesertNightsCM15free.jpg

Am I the only one that sees this?

Either way, I will never try Desert Nights -- even if they give me the $15. I've already said "close my account" to support. I can play the same games at 3 other CM accredited casinos -- but was willing to "try" them to help give the casino a chance based on CM membership/loyalty :) Oh well
 
This is quite simple so I dont understand the confusion.

1) Go to Casinomeister.com
2) Accredited Casinos section
3) Baptism by fire: Desert nights.. click on Desert Nights (
You do not have permission to view link Log in or register now.
)
4) You will then be taken to the Welcome $15 NO DEPOSIT BONUS screen... but after downloading, it only allows $8???

View attachment 31696

Am I the only one that sees this?

Either way, I will never try Desert Nights -- even if they give me the $15. I've already said "close my account" to support. I can play the same games at 3 other CM accredited casinos -- but was willing to "try" them to help give the casino a chance based on CM membership/loyalty :) Oh well

You're really prepared to dump them because of a technical problem over $7? When they have and will honour the $15 promo for anyone affected?

Geez .
 
You're really prepared to dump them because of a technical problem over $7? When they have and will honour the $15 promo for anyone affected?

Geez .

I agree. Whether a casino is worth patronizing depends on whether they are willing to take corrective action. A few technical errors are commonplace for all new casinos. I dare say this happens to the best of them like 32RED and 3Dice but its the way they handle complaints in the aftermath that makes them stand out.
 
You're really prepared to dump them because of a technical problem over $7? When they have and will honour the $15 promo for anyone affected?

Geez .

I seem to see a lot of that. :/ People seems to feel as if they are not only OWED free chips, but that the casinos are also like Online ATM/Banks. :p

I'd love to watch someone walk into a Vegas casino and try to complain about the same petty things we seem to see here at CM sometimes.

They'd get laughed at. And then tossed out on their rears! :)

I'm not sure why this seems to be the case- you see a lot of complaints over a couple of dollars on a mixed up promo, or messed up internet-protocol or something just that 'happens' outside of normal control.

You know, sometimes things just happen! Give people a chance to make it right before you try to just ruin them and act in a manner you might later regret! :(

That's just my two-cents, though.
 
I'd love to watch someone walk into a Vegas casino and try to complain about the same petty things we seem to see here at CM sometimes.

They'd get laughed at. And then tossed out on their rears! :)

I'm not sure why this seems to be the case- you see a lot of complaints over a couple of dollars on a mixed up promo, or messed up internet-protocol or something just that 'happens' outside of normal control.

:lolup:

Don't mean to be nasty but I get amazed at when people say "I am a VIP ... How dare they don't give me the $15 instead of the $8 freebie" .... You are only a VIP when you have put in considerable amount of money in the casino ... How do I know you ask ? ... Because I am one, and all I need to do is send a MSG to my VIP manager and my account is credited with 200-500$ no questions ask... Why you say? .... Because when my depo day comes I match it by depositing 2000-5000$.

Put your money where your mouth is :)

There's a great saying in ancient Indian verses " jotha bhab .. Tothah labh"... Meaning - what you wish is what will materialize ... If you complain about a few dollars, that's exactly what the universe is gonna give you " a few dollars " ... If you think like a winner, you will win :)
 
DesertNights

You're really prepared to dump them because of a technical problem over $7? When they have and will honour the $15 promo for anyone affected?

Geez .

YES. They emailed me TWICE saying they would NOT honor the $15. Look. I can play the same RTG games at Inetbet, HighNoon, Jackpot Capital.
I'm VIP at all 3 and VIP Platinum at JPC.

So I was trying to do them a favor by helping the CM Baptism by Fire cause... take the $15 free... make a deposit now and then and so on.
But since they are hassling me over $7 even though I showed them the link and the PIC, guess what happens when I really need their help in a grey area?
No thanks.

Any casino that wants to argue over $7 clearly is one of those that will withhold winnings or some such nonsense regarding "in the spirit of the bonus".
You may disagree, but I have the right to take small red flags and run away. Someone else may see this and think "No big deal" and deposit. To each his own.
I've already closed my account ad DesertNights based on bad first impression. 3 other longtime RTG casinos are enough for me.
 
:lolup:

Don't mean to be nasty but I get amazed at when people say "I am a VIP ... How dare they don't give me the $15 instead of the $8 freebie" .... You are only a VIP when you have put in considerable amount of money in the casino ... How do I know you ask ? ... Because I am one, and all I need to do is send a MSG to my VIP manager and my account is credited with 200-500$ no questions ask... Why you say? .... Because when my depo day comes I match it by depositing 2000-5000$.

Put your money where your mouth is :)

There's a great saying in ancient Indian verses " jotha bhab .. Tothah labh"... Meaning - what you wish is what will materialize ... If you complain about a few dollars, that's exactly what the universe is gonna give you " a few dollars " ... If you think like a winner, you will win :)

-----
I wasn't saying I'm "VIP" so they should give me free credits.. they offer $15 bonus on multiple sites -- Google it. The picture shows $15 no deposit bonus.My point was that I put in 1/3rd of my annual salary into online... so if I get a good relationship with a casino, I'm likely to stick around for years. So in my opinion, any casino that pushes back upfront "loses out" on a "potential future VIP player". So I'm not suggesting the casino assume all new players are future VIPs, nor should they take our word for it, but when something like this happens, why not give the player the opportunity to see that the casino will "make it right" instead of "Sorry.... here's some bogus reason why you're not entitled to what's stated on the webpage you sent".

Doesn't matter.. same games somewhere else. PS, it's not my job to convince the casino that I'm a good client. You can think that way.
The casino needs to show me that it wants my business --- they surely know other casinos offer the same game -- so what sets them apart??

SERVICE. Okay said my peace.. Hope they do well regardless.
 
:lolup:

Don't mean to be nasty but I get amazed at when people say "I am a VIP ... How dare they don't give me the $15 instead of the $8 freebie" .... You are only a VIP when you have put in considerable amount of money in the casino ... How do I know you ask ? ... Because I am one, and all I need to do is send a MSG to my VIP manager and my account is credited with 200-500$ no questions ask... Why you say? .... Because when my depo day comes I match it by depositing 2000-5000$.

Put your money where your mouth is :)

There's a great saying in ancient Indian verses " jotha bhab .. Tothah labh"... Meaning - what you wish is what will materialize ... If you complain about a few dollars, that's exactly what the universe is gonna give you " a few dollars " ... If you think like a winner, you will win :)

Re: the bolded statement above......maybe when it comes to business and work and life choices etc, but it has absolutely zero impact on gambling especially slots. I'm surprised that you actually think that....or maybe not.

I do know an old Chinese proverb:

"Man who has puffy cheeks must spend much time blowing his own trumpet"

IMO you have no right to put someone down by saying "you aren't a VIP because you don't deposit big dollars like I do". Surasanji said nothing about being a VIP at all.....IMO you're just taking another opportunity to brag about how much you spend....which is your prerogative, as long as you don't do it in a way that disparages someone else's spending choices (like you did here).

I also think the :lolup: was totally uncalledfor. Nobody should laugh at another member's opinion. I'm sure you wouldn't like it.

You might have won a $150k jackpot recently, but it doesn't give you the right to look down on other players. Mind you, considering you were playing $25 per spin, and going by the figures you provide, you will certainly give it all back and then some. You might say "yes well I have the income to cover it" but I've seen a lot of gamblers at CM over the years that "could afford to highroll" who ended up losing everything. Of course, it's your choice, but trumpeting about how much you win and deposit doesn't make you a bigger man.
 
-----
I wasn't saying I'm "VIP" so they should give me free credits.. they offer $15 bonus on multiple sites -- Google it. The picture shows $15 no deposit bonus.My point was that I put in 1/3rd of my annual salary into online... so if I get a good relationship with a casino, I'm likely to stick around for years. So in my opinion, any casino that pushes back upfront "loses out" on a "potential future VIP player". So I'm not suggesting the casino assume all new players are future VIPs, nor should they take our word for it, but when something like this happens, why not give the player the opportunity to see that the casino will "make it right" instead of "Sorry.... here's some bogus reason why you're not entitled to what's stated on the webpage you sent".

If you are pointing it out for a matter of principal, that's commendable. I absolutely agree with you that false advertising is unacceptable. My point was merely, is it really worth it your time, our time and all the pain and suffering for you for a measly $7. ... Wouldn't it be easier to not play there and get a better bonus somewhere else?

Doesn't matter.. same games somewhere else. PS, it's not my job to convince the casino that I'm a good client. You can think that way.
The casino needs to show me that it wants my business --- they surely know other casinos offer the same game -- so what sets them apart??

SERVICE. Okay said my peace.. Hope they do well regardless.

Absolutely agree. It is not your responsibility to convince the casino to get your business, the should make an effort to get everyone's business regardless of the players bank balance ... Also, every player should be treated equally as far as CS is concerned.

However, having said that what should be and what is are 2 different things. Think of a casino as a business, some are stupid and do it bad ( like false advertising and bad CS) ... While some are clever, they don't false advertise and have great CS. But, doesn't matter good or bad, they all "player profile" and they share this info. As soon as I dropped a few 10ks in a casino ... The other casinos using the same software (won't name it as that is irrelevant ) started sending me invitation offers not known to man lol with a graunteed VIP status from the first day and all these Casinos calling me up everyday :)

My point is ... There are so many casinos online now... If you think one is not doing the right thing... Move one before it gets messy once you do need to withdraw good amount after depositing a hefty sum.

Good luck :)
 
YES. They emailed me TWICE saying they would NOT honor the $15. Look. I can play the same RTG games at Inetbet, HighNoon, Jackpot Capital.
I'm VIP at all 3 and VIP Platinum at JPC.

So I was trying to do them a favor by helping the CM Baptism by Fire cause... take the $15 free... make a deposit now and then and so on.
But since they are hassling me over $7 even though I showed them the link and the PIC, guess what happens when I really need their help in a grey area?
No thanks.

Any casino that wants to argue over $7 clearly is one of those that will withhold winnings or some such nonsense regarding "in the spirit of the bonus".
You may disagree, but I have the right to take small red flags and run away. Someone else may see this and think "No big deal" and deposit. To each his own.
I've already closed my account ad DesertNights based on bad first impression. 3 other longtime RTG casinos are enough for me.

Initially there was some confusion which can be forgiven considered they just changed software.

Did you contact the rep? I know for a fact she has honoured all requests.

How were they "hassling" you? Did they keep emailing you demanding that you claim the $8 immediately? Seems an odd statement to make.

Also, how do you get from a coupon mixup to "(DesertNights) clearly is one of those that will withhold winnings or some such nonsense regarding "in the spirit of the bonus"." Are you serious? IMO that is an accusation based on absolutely NO evidence other than you were shorted $7 on a free chip.

I don't dispute your right to play wherever you want and to decide what you consider a "red flag", but it's quite another thing to make serious accusations of rogue behaviour when neither you, nor anyone else, has complained about having winnings confiscated due to "spirit of the bonus". It's totally inappropriate.
 
Re: the bolded statement above......maybe when it comes to business and work and life choices etc, but it has absolutely zero impact on gambling especially slots. I'm surprised that you actually think that....or maybe not.

I do know an old Chinese proverb:

"Man who has puffy cheeks must spend much time blowing his own trumpet"

IMO you have no right to put someone down by saying "you aren't a VIP because you don't deposit big dollars like I do". Surasanji said nothing about being a VIP at all.....IMO you're just taking another opportunity to brag about how much you spend....which is your prerogative, as long as you don't do it in a way that disparages someone else's spending choices (like you did here).

I also think the :lolup: was totally uncalledfor. Nobody should laugh at another member's opinion. I'm sure you wouldn't like it.

You might have won a $150k jackpot recently, but it doesn't give you the right to look down on other players. Mind you, considering you were playing $25 per spin, and going by the figures you provide, you will certainly give it all back and then some. You might say "yes well I have the income to cover it" but I've seen a lot of gamblers at CM over the years that "could afford to highroll" who ended up losing everything. Of course, it's your choice, but trumpeting about how much you win and deposit doesn't make you a bigger man.

Ok now I know you are just chasing me around to piss me off ...

Even after posting your apology here .. You still can't give it a rest can you ... You actually said something similar on this topic a few posts back and yet you just had to comment badly on mine...

Surasanji ( just coz you dragged him into it) actually liked the post I made have a look at him thanking me on it... So don't assume other peoples likes and dislikes.

I'll tell you what I am a straight shooter and I can guarantee you I WILL expose anyone who is a complete hypocrite and just downright nasty... I have 6 businesses and I deal with people like you every freakin day ... See straight through all the pretence :)
 
YES. They emailed me TWICE saying they would NOT honor the $15. Look. I can play the same RTG games at Inetbet, HighNoon, Jackpot Capital.
I'm VIP at all 3 and VIP Platinum at JPC.

So I was trying to do them a favor by helping the CM Baptism by Fire cause... take the $15 free... make a deposit now and then and so on.
But since they are hassling me over $7 even though I showed them the link and the PIC, guess what happens when I really need their help in a grey area?
No thanks.

Any casino that wants to argue over $7 clearly is one of those that will withhold winnings or some such nonsense regarding "in the spirit of the bonus".
You may disagree, but I have the right to take small red flags and run away. Someone else may see this and think "No big deal" and deposit. To each his own.
I've already closed my account ad DesertNights based on bad first impression. 3 other longtime RTG casinos are enough for me.

If you had been clearer from the onset especially on their stubborness in not honoring the terms the reception might well have been different.

There are lots and lots of freebie hunters so when the casino doesnt know where you are coming from and just wouldnt know you are a hi-roller they prefer to err on the side of caution and not grant the full value of the freebie lest others hear the word and follow suit. $7 is peanuts but multiply that by 10 000 potential freebie hunters and you will get my drift.

Nevertheless, in any case the casino made a mess of the whole thing and should honor the promo for $15 though they should take remedial action and announce that there is no more $15 for the taking no matter which link you are from.
 
Ok now I know you are just chasing me around to piss me off ...

Even after posting your apology here .. You still can't give it a rest can you ... You actually said something similar on this topic a few posts back and yet you just had to comment badly on mine...

Surasanji ( just coz you dragged him into it) actually liked the post I made have a look at him thanking me on it... So don't assume other peoples likes and dislikes.

I'll tell you what I am a straight shooter and I can guarantee you I WILL expose anyone who is a complete hypocrite and just downright nasty... I have 6 businesses and I deal with people like you every freakin day ... See straight through all the pretence :)

Look, I can post where I want and when I want until bryan tells me otherwise.

I apologized in the other thread about what I said in the other thread. You posted your opinion in this thread about something different and so did I. Just because I ADMITTED that I said something wrong yesterday doesn't mean I have to agree with everything you say every day afterwards. I offered my apology in good faith and stand by it.

In this thread, I believed you were laughing at another members opinion, and making an even bigger point of it by banging on about how much you gamble. I found that offensive. It makes no difference whether surasanji was offended.....just try yelling across an office to your friend something about the size of his manhood and you'll see what I mean. Others have been told off, including me, for posting something as a joke to a member friend that offended others but not the person it was directed at.


I'm not sure what all this nonsense is about "pretence" or "exposing me as a complete hypocrite" is, but personal threats are not only inappropriate, but childish. You should know this "owning 6 businesses".

I quite often get up peoples noses because I am, as you claim to be, a straight shooter....and I sincerely doubt even those who don't like me would say I'm "hypocritical" or "pretentious". WYSIWYG.

I think the best thing is for me to place you on ignore, as I don't want to derail any threads any further and I've said all i have to say on the issue.
 
Look, I can post where I want and when I want until bryan tells me otherwise.

I apologized in the other thread about what I said in the other thread. You posted your opinion in this thread about something different and so did I. Just because I ADMITTED that I said something wrong yesterday doesn't mean I have to agree with everything you say every day afterwards. I offered my apology in good faith and stand by it.

In this thread, I believed you were laughing at another members opinion, and making an even bigger point of it by banging on about how much you gamble. I found that offensive. It makes no difference whether surasanji was offended.....just try yelling across an office to your friend something about the size of his manhood and you'll see what I mean. Others have been told off, including me, for posting something as a joke to a member friend that offended others but not the person it was directed at.


I'm not sure what all this nonsense is about "pretence" or "exposing me as a complete hypocrite" is, but personal threats are not only inappropriate, but childish. You should know this "owning 6 businesses".

I quite often get up peoples noses because I am, as you claim to be, a straight shooter....and I sincerely doubt even those who don't like me would say I'm "hypocritical" or "pretentious". WYSIWYG.

I think the best thing is for me to place you on ignore, as I don't want to derail any threads any further and I've said all i have to say on the issue.

Great! ... You put me on ignore and I will put you on ignore as I don't think you contribute much more than just instigating me and others. Ever since I have joined the forum (which the moderators can see ) all I have ever got from you is snide comments and remarks on almost every post I have made.

Don't tell me about rules, because you have gone out of your way to insult and ridicule me time and again... And then gone back and apologized ... I have never initiated any personal insult towards you till you slammed me. Problem with you is you "think" you know more than everyone here... You "think" you are a straight shooter ... And you "think" everyone will just sit and cop it ... Sorry mate not IRL ... Maybe in your fantasy world you are the GOD ... Not to me.

Good Luck ... And ignored from here on in :)
 

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