Not sure if the customer support is deliberately making this more difficult than it needs to be but long story short .. Even though SkyVegas accepts customers from Finland, most of us clearly won't be able to play there because of their stupid verification process. You MUST have either a Passport or a Drivers license. An ID card is not accepted as a valid proof of identity. How the heck does this make any sense? I tried to ask this '' Adam '' from customer support multiple times that WHY an ID card is not accepted but drivers license is, but all he could ever give me is basically '' That's just how it is '', not actually explaining why.
I'm sure it varies by country but in Finland a drivers license is in fact, not, a valid proof of identity. Also not many in Finland actually will have a passport, because a Finnish ID card acts as a passport when traveling within the Europe.. The information that one can obtain from an ID card surely exceeds what information they could get from a drivers license yet, drivers license is accepted but ID card isn't. WTF?!
Public transportation is great in Finland so I don't have a car and never will. I don't see myself traveling outside of Europe so I don't have a passport. So I can't play at SkyVegas because ID card isn't a valid proof of identity.
Needless to say I'm pretty weirded out and straight out frustrated/angry right now. I really wanted to play there as well; Good selection of games etc. Is it normal for UK casinos to be this adamant and difficult about the verification process?
PS. I searched the forum for SkyVegas, and saw something that said they are accredited. Yet, when I clicked on their rep's name, I got a 404 page saying something went wrong. So .. Are they still credited? If so, what happened to their rep?
Edit: I'd like to note that SkyVegas is located in the UK, and the ID card in question is an official proof of identity that is accepted in any country that belongs to the European Union. As such, SkyVegas should be obliged to accept it yet they refuse to do so. What am I supposed to do?
I'm sure it varies by country but in Finland a drivers license is in fact, not, a valid proof of identity. Also not many in Finland actually will have a passport, because a Finnish ID card acts as a passport when traveling within the Europe.. The information that one can obtain from an ID card surely exceeds what information they could get from a drivers license yet, drivers license is accepted but ID card isn't. WTF?!
Public transportation is great in Finland so I don't have a car and never will. I don't see myself traveling outside of Europe so I don't have a passport. So I can't play at SkyVegas because ID card isn't a valid proof of identity.
Needless to say I'm pretty weirded out and straight out frustrated/angry right now. I really wanted to play there as well; Good selection of games etc. Is it normal for UK casinos to be this adamant and difficult about the verification process?
PS. I searched the forum for SkyVegas, and saw something that said they are accredited. Yet, when I clicked on their rep's name, I got a 404 page saying something went wrong. So .. Are they still credited? If so, what happened to their rep?
Edit: I'd like to note that SkyVegas is located in the UK, and the ID card in question is an official proof of identity that is accepted in any country that belongs to the European Union. As such, SkyVegas should be obliged to accept it yet they refuse to do so. What am I supposed to do?
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