They make things hard for us because they can
- Feb 6, 2020
- Newcastle upon tyne
He's doing it on part for all those who have been unduly robbed of pounds - we could be talking hundreds here; nothing to joke about.
Totally agree.He's doing it on part for all those who have been unduly robbed of pounds - we could be talking hundreds here; nothing to joke about.
Finally where were you before
So your telling me you got advise of the gambling commission and didn’t tell me first I offered you a full refund unfortunately as the gambling commission is intent on ruining my play I terminate all replies from myself from this thread from here on now P;R-I/cc)(kThank you for contacting the Gambling Commission on 08 November 2019 regarding Skybet, operating as Bonne Terre Limited.
I understand from your email that you self-excluded with Skybet back in 2013 and were able to reopen your account in 2014. The period you chose was for 1 year and you feel that Skybet did not follow any responsible gambling regulations or ask if you were happy about your gambling levels. You were also not asked if you wanted a deposit limit applied to your account. After you raised a complaint your account was suspended, and you have now been told that you cannot have the account for responsible gambling issues. You still have a balance in the account which they are still withholding from you.
You state that this situation occurred in 2013 and 2014. I must advise that from 1 November 2014 gambling operators that provided remote gambling to British consumers required a licence with us. Prior to this date a licence was not required. Therefore, we can only provide advice regarding complaints/events that took place on or after the 1 November 2014.
Regarding your complaint and seeking a refund on your funds you should raise a formal complaint with the operator. The complaints procedure can be found in the operators’ terms and conditions.
If you wish to continue to raise this complaint then you can escalate the matter to Skybet's co-regulator.
If you think you have an actionable case against a licence holder you can consider referring the matter to court, you may wish to seek independent legal advice beforehand. If the amount is under £10,000 you can go through the small claims court. Further information about this process can be foundYou do not have permission to view link Log in or register now..
Here they admitted wrong doing.
Thanks for your phone call, I hope you are well
We have always taken responsible gambling and player protection very seriously but this incident showed that we needed to do more.
Since this incident we have further increased our resources and focus on helping our customers to gamble safely. We have initiated a major TV and online campaign promoting, amongst other things, limits that customers can set to control their own gambling.
If you would like to raise this further if you could please contact us again or respond to this email confirming if you would like to raise a complaint to investigate your account further.