Sky Vegas Confiscates big wins on their new slot???

[Surasanji]

The Dark Chiropractor

It was Batgirl .

Time to break that girl's back and send her to a chair. >:| Then we'll see who's got information!

(The above is a Comic book joke! I will give you many hugs if you get it! Or, at least some applause. )



I still want to hear from Sky here. I want to see what they have to say to this community- CM is one of the most active, if not the most active 'Industry' board on the net.

Every casino property has something to learn here....

...In Sky's case? They're learning what /not/ to do.

 

[Seventh777]

Time to break that girl's back and send her to a chair. >:| Then we'll see who's got information!

(The above is a Comic book joke! I will give you many hugs if you get it! Or, at least some applause. )



I still want to hear from Sky here. I want to see what they have to say to this community- CM is one of the most active, if not the most active 'Industry' board on the net.

Every casino property has something to learn here....

...In Sky's case? They're learning what /not/ to do.

I`m gonna go for when the Joker shot her in the spine and the chair being a wheel-chair, can I claim my hug now?

Damn, my derails are getting more bizarre by the day, here I am talking about comic book heroes, asking a guy for a hug, in a thread related to a possible hack.

Sorry.

Damn, I gotta stop smoking this shit .

 

[vinylweatherman]

Rupert has far more powerful friends than politicians .

He does, but these friends are pretty safe in their positions, politicians are not, and fear that the "wrong associations" will cost them their jobs, their pensions, and their high earning potential after leaving office. Politicians will bow to powerful influences if they believe they will never be found out, but Murdock is the proverbial "poison chalice", and no-one wants to be seen drinking from it. Even his friends may be reluctant to act on his behalf in case they are seen to be connected to him, and thus by implication to the scandals. They all have their own agendas to pursue, and won't want to risk these by acting for Murdoch.

I suspect Murdoch will slip away quietly keeping his large fortune intact, and let his successors run the empire, and build new connections with lords and politicians. One result of the scandal that any hopes of the Murdoch empire taking full control of SKY have been dashed, as the move involved lobbying for relaxation of some of the competition rules, and he WAS making progress on this.

 

[Nicla]

how disgusting. Its already hard enough to hit a score in a casino, now this? Its not the players fault, its theirs. Pay them their winnings and hopefully we see some lawsuits out of this!

I wonder how many times this happened when players went on extreme losing streaks and the ever so honest casinos contacted their customers saying "we found out you shouldnt be losing so much there is a malfunction here is a refund"!

I do think so

 

[CasinoBeacon]

A partial quote from the affiliate manager at GPWA forum: "We are NOT closing any player accounts as a result of people complaining on Facebook about this.Thinking logistically, this would not be feasible. If "James Robson" comments on a thread on Facebook, the likelihood is we have have several people of the same name in our database and so would not even be able to simply locate the account and close it. Not to mention that a business/brand the size of Sky would not resort to such tactics. If any accounts have been closed there MUST have been direct communications between the player and customer services."

Full thread linked to earlier in this thread.

Sky are claiming a different version of events than has been reported by players in this thread which I assume, means someone is not telling the truth.

 

[jenniferfrench]

As has been stated previously in this thread:

It wasn't regarding player's accounts being closed it was players comments being removed from Facebook and then being blocked from posting. This happened to me and numerous other players.

The Sky Affiliate Manager seems to be denying something was never claimed to be happening in the first place.

This is all pointless now anyway.

 

[PaaskeDenmark]

As has been stated previously in this thread:

It wasn't regarding player's accounts being closed it was players comments being removed from Facebook and then being blocked from posting. This happened to me and numerous other players.

The Sky Affiliate Manager seems to be denying something was never claimed to be happening in the first place.

This is all pointless now anyway.

Hi yes lets keep this one up. Will be interesting if we soon get an official statement from Sky Vegas. But I guess they will try let this so called "investigation" running for several months/year and then wipe it under the carpet.....And they hope it will be forgotten. But it wont Sky Vegas will now deserved, forever be in discredit. Unlesss they prove us opposite.

I can see lots people still not happy at their facebook profile. We are not just talking about the winnings which was taken. But also lot of promotions issues. Where players don't get paid.

Also can see that their "likes" has dropped around 1000. That is massive, and shows how powerful media is

I just wish these people would fire off PAB against them. To get what they are owned. But I will not start encouraging them to make a PAB. Will just pile you loads of work for you good guys here at Casinomeister

Oh well Thanks for this great community. Great we can all help each other. I also helped a gambling forum which were advertising for them. And told them about this. They removed them straight away and posted warnings against them

 

[A Passer By]

These 4 players must have had substantial wins for them to take this to lawyers, and for Sky Vegas to push ahead and void only 4 players' winnings for what was an issue down to the software provider, not the players.

With such a small number affected, it is not surprising that none have come forward.

It also makes me wonder how 4 players made such a fortune on a game that many Euro players must have been playing, yet these others never saw this malfunction. It again suggests these 4 players had some kind of inside knowledge, or shared a common "hack" that was needed to trigger this malfunction. This is how many Fruit Machine emptiers work. Most players never see the benefit since they don't know the exact sequence of plays needed to trigger the machine to "empty". It is usually a very specific, often complex, playing strategy that must be rigidly adhered to, even to the point of deliberately turning down large wins that come from the "wrong" feature.

The players all had large wins. One player had a win of over 500k in total for the evening of play. Another player had over 300k in total (from the fb page) Two players were Irish it appears. Not sure about the other two. The players don't know eachother and there was no corrupt behaviour going on from these people. They were just everyday players. They didn't even know about eachother until they approached the FB page after their accounts were suspended. This was after one player had already had winnings confirmed by SkyVegas Live Chat (and had taken screen shot and record of conversation) As far as I can gather all players have now contacted a solicitor and issued proceedings. SKY actually was able to withdraw winnings that had already gone into one players bank account!

 

[Surasanji]

The players all had large wins. One player had a win of over 500k in total for the evening of play. Another player had over 300k in total (from the fb page) Two players were Irish it appears. Not sure about the other two. The players don't know eachother and there was no corrupt behaviour going on from these people. They were just everyday players. They didn't even know about eachother until they approached the FB page after their accounts were suspended. This was after one player had already had winnings confirmed by SkyVegas Live Chat (and had taken screen shot and record of conversation) As far as I can gather all players have now contacted a solicitor and issued proceedings. SKY actually was able to withdraw winnings that had already gone into one players bank account!

Some of that information seems awfully specific for 'a passer by'.

Forgive me for my curiosity- but who just passes by with that kind of information, no proof, and that being their first post and people not be curious....

Do you have proof? I mean- where is the screen shot? How do you know these dudes are Irish? I mean- you know where two specific players who were effected by this live?

 

[Traceyfitz10]

I was one of those players

Some of that information seems awfully specific for 'a passer by'.

Forgive me for my curiosity- but who just passes by with that kind of information, no proof, and that being their first post and people not be curious....

Do you have proof? I mean- where is the screen shot? How do you know these dudes are Irish? I mean- you know where two specific players who were effected by this live?

I live in Ireland and I have the screen shot which I have given to a solicitor, I do not know any of the other people involved either. I went on to do a few spins and won over 568k, i started at 4 euros a spin and as i was winnning i gradually upped my stake to the maximum level. A sky rep confirmed my winnings when I went online chat to get it confirmed, yet 5 hours later i was told it was a game malfunction and basically TOUGH but we are sorry. They then went in and withdrew the money after me withdrawing it to my bank account, didnt think they could access peoples accounts when it suited them I am a mum and that money would have changed our lives.I have been playing sky vegas for about 2 years and won small amounts but never anything like this. As far as i have been told it was only euro payments affected and there is five or six players involved, I just want whats rightfully mine after all they could claim game malfunction on any win then couldnt they? Why was it only euros affected as well? The solicitor is dealing with the matter now, i just wanted to clarify a few things

 

[Surasanji]

I live in Ireland and I have the screen shot which I have given to a solicitor, I do not know any of the other people involved either. I went on to do a few spins and won over 568k, i started at 4 euros a spin and as i was winnning i gradually upped my stake to the maximum level. A sky rep confirmed my winnings when I went online chat to get it confirmed, yet 5 hours later i was told it was a game malfunction and basically TOUGH but we are sorry. They then went in and withdrew the money after me withdrawing it to my bank account, didnt think they could access peoples accounts when it suited them I am a mum and that money would have changed our lives.I have been playing sky vegas for about 2 years and won small amounts but never anything like this. As far as i have been told it was only euro payments affected and there is five or six players involved, I just want whats rightfully mine after all they could claim game malfunction on any win then couldnt they? Why was it only euros affected as well? The solicitor is dealing with the matter now, i just wanted to clarify a few things

Lets see it! =D

I mean- this is the same post as the one above it. :/ Just with a dude saying he's from Ireland.

Again, I'm quite sorry to be the skeptic. But now there are two posters who's only post on CM has been /this/ ongoing thread with information they claim to have.

No proof. Just bashing Sky.

Look, I'm as much for an old-fashioned Internet Mob just like any other nerd. I just want to see the proof in front of me. Honestly, I think its tme for Sky to weigh in here at CM.

 

[Traceyfitz10]

sky vegas

Lets see it! =D

I mean- this is the same post as the one above it. :/ Just with a dude saying he's from Ireland.

Again, I'm quite sorry to be the skeptic. But now there are two posters who's only post on CM has been /this/ ongoing thread with information they claim to have.

No proof. Just bashing Sky.

Look, I'm as much for an old-fashioned Internet Mob just like any other nerd. I just want to see the proof in front of me. Honestly, I think its tme for Sky to weigh in here at CM.

I am a woman actually, a mother, i dont know who that poster was, i am not long home from the hospital with my little girl. The proof has been given to the solicitor who is dealing with the situation and has all the proof. I am not going to broadcast it on here when he is dealing with it. I dont really mind you disbelieving me really all that matters is that I know and my family knows and the solicitor. Sky are well aware as well. I am not bashing sky if you were in my shoes you would want your winnings also.

 

[LaHutti]

I seriously think that this player would be far better of, not saying another word in public, however exciting it may be to others, and leave it to their solicitor, to try and work something out.
This surely sounds way too big, to be taken care of in some forum online.
My sincere advice is that you shut your piehole, at least until your solicitor, and you, know more, and deal with it the right way.
just my opinion.

 

[A Passer By]

I seriously think that this player would be far better of, not saying another word in public, however exciting it may be to others, and leave it to their solicitor, to try and work something out.
This surely sounds way too big, to be taken care of in some forum online.
My sincere advice is that you shut your piehole, at least until your solicitor, and you, know more, and deal with it the right way.
just my opinion.

No need to be so rude! No one was rude to you! There was a post above this one from one of the members of this forum suggesting the players in question were hacking! So I came in to defend that was not the case. That was all. TraceyFitz is genuine and now knows who I am and she has come in to say pretty much what I did thats all. She has said very little apart from the fact a solicitor is involved which I'm sure is the case in all players affected and she is not going to jeopardise that by giving away too much information on her case.

And yes, sky should be bashed.Their behaviour has been appalling.

 

[A Passer By]

Lets see it! =D

I mean- this is the same post as the one above it. :/ Just with a dude saying he's from Ireland.

Again, I'm quite sorry to be the skeptic. But now there are two posters who's only post on CM has been /this/ ongoing thread with information they claim to have.

No proof. Just bashing Sky.

Look, I'm as much for an old-fashioned Internet Mob just like any other nerd. I just want to see the proof in front of me. Honestly, I think its tme for Sky to weigh in here at CM.

No one is being an internet mob, two people is hardly a mob. You people were looking for answers. A user on here posted this thread on the sky vegas page on Facebook some days ago and I have been following it (or lurking in your forum speak) When someone comes in and gives you the player side of the coin you go all sceptical. Thats all I gotta say on the matter. Tracey I'm sure can take it from here now she's found the thread (if she wants to which I doubt she will after the previous comment about shutting her piehole!)

 

[vinylweatherman]

I am a woman actually, a mother, i dont know who that poster was, i am not long home from the hospital with my little girl. The proof has been given to the solicitor who is dealing with the situation and has all the proof. I am not going to broadcast it on here when he is dealing with it. I dont really mind you disbelieving me really all that matters is that I know and my family knows and the solicitor. Sky are well aware as well. I am not bashing sky if you were in my shoes you would want your winnings also.

SKY are also on shaky ground for removing money from your bank having paid it in. You should ask your solicitor whether this is a separate "offence" as they have dealt with the dispute by taking the money from your bank without your permission, rather than taking the complaint through proper channels. This is not a "banking error" where a wrong amount is transferred and recalled, this was a legitimate transaction at the time, after which subsequent investigation caused SKY Vegas to believe it was not owed. In such circumstances, I believe they have to ask you for permission to get the money back, or take the dispute to arbitration or a court.

Given that the new gambling laws made such debt enforceable in law, and SKY is a UK company, your solicitor is the best option. We are curious to know the details of exactly how this malfunction manifested during play, and how the individual bets presented may even have a bearing on your case. If you simply got frequent winning combinations, but were paid correctly according to the paytable, and there was no obvious sign that the game was non randomly "win streaking", you would have a good case, and SKY would have to go into quite some detail about the inner workings of the game in order to convince the court of a malfunction. For smaller sums, I am sure they would have paid up rather than have this information made public. They may even offer an out of court settlement through your solicitor in order to keep commercially sensitive game information away from public view. Do not appear TOO eager to accept their first offer, unless it is for the full amount.

I would be absolutely mad with anger if I had won such an amount where it appeared everything was genuine, and I was just lucky, only to find "malfunction" was pulled out of their hat (or other orifice) a few days later and the whole amount confiscated.

The fact that out of all the Euro accounts, such a small number of players were affected in such a staggering manner is very curious indeed given the broad "fundamental technical malfunction" that is the official explanation. Suggestions that this was a "hack" or "emptier" that only works under a very specific sequence of events will persist, but in order to win, Sky Vegas will have to prove it to a judge.

 

[jenniferfrench]

No need to be so rude! No one was rude to you! There was a post above this one from one of the members of this forum suggesting the players in question were hacking! So I came in to defend that was not the case. That was all. TraceyFitz is genuine and now knows who I am and she has come in to say pretty much what I did thats all. She has said very little apart from the fact a solicitor is involved which I'm sure is the case in all players affected and she is not going to jeopardise that by giving away too much information on her case.

And yes, sky should be bashed.Their behaviour has been appalling.

Absolutely. I wouldn't waste my time "Sky bashing" (such a tabloid term to try to discredit people with a genuine grievance) if it wasn't for the way they have treated numerous customers over this issue.

I know I'm repeating myself but the way players and their opinions have just been completely airbrushed from the Sky vegas Facebook is scandalous and speaks volumes about the ethics of this organisation.

A lot of what the two above posters ("Passer By" and "Tracey") have said here WAS posted on the Sky Vegas Facebook before being deleted.

 

[LaHutti]

No need to be so rude! No one was rude to you! There was a post above this one from one of the members of this forum suggesting the players in question were hacking! So I came in to defend that was not the case. That was all. TraceyFitz is genuine and now knows who I am and she has come in to say pretty much what I did thats all. She has said very little apart from the fact a solicitor is involved which I'm sure is the case in all players affected and she is not going to jeopardise that by giving away too much information on her case.

And yes, sky should be bashed.Their behaviour has been appalling.

I don't see where I've been rude, and especially not to you, as I have not even spoken to you.
I merely stated the opinion, that the player (Whom I was talking to), could potentially hurt her case by posting about it on public forums, since she has a soliciter already working on her case, and I certainly stand by that opinion.
You can bash away all you want, for all I care, mr. Passer By.

 

[Seventh777]

Thanks for those who have posted just how much money these wins involved, from what I can see we have two players whom accumulated wins of over 868,000 Euro`s, an average return of 434,000 Euro`s per player, it is reported there were 6 players in total, so taking what little evidence we have it is suffice to say that the amount won could be around 2.6 million Euro`s, let`s skim over the sparse evidence.......

1). There are many casinos that have the slot in question in their portfolio of slots, as of yet there are no other casinos reported to have suffered this malfunction, so it appears that Sky Vegas was the only casino affected.

2). All six players were using Euro`s as their default currency.

3). All were playing the exact same slot at identical times using hit and raise strategies, using Euro`s.

4). Sky Vegas are the only entity whom knows those affected betting patterns and possible irregularities - Including bet stakes and games that would be played during a normal session for them.

5). When registering at any casino it is written in their respective T&C`s that monies won resulting from software malfunctions will be null and void.

6). The above includes hacking also.

7). There would have been a cooling off period between the time of withdrawal and the confiscating of funds by Sky Vegas, during this time the players who won would be in a state of euphoria after a once in a lifetime win of this magnitude, although it is not mandatory to post screenshots of wins totalling upto and over of half a million Euro`s, it is pretty much par for the course that these wins could be broadcast all over the internet curtsy of gambling related websites or the main Sky site, were there any screenshots of these hits posted anywhere?, if so, where?

8). Of course it is possible that this odds defying anomaly could have occurred perfectly legitimately, but, were there other players playing the exact same time using other currencies whom were not affected (this appears to be the case as they have listed this as a preference), thus causing Sky security personnel to have grave enough concerns to confiscate winnings pending an official enquiry?.


This scenario can only have 3 possible endings........

A). It was a software malfunction meaning that Sky were well within their rights to confiscate the winnings (check their T&C`s).

B). It was not a case of a software glitch or hacking - Players will receive their winnings.

C). It was proved to be that the relevant wins were induced via some form of hacking.

As bad as this case appears, Sky are well within their rights to have taken the course of action they have undertaken.

 

[A Passer By]

I don't see where I've been rude, and especially not to you, as I have not even spoken to you.
I merely stated the opinion, that the player (Whom I was talking to), could potentially hurt her case by posting about it on public forums, since she has a soliciter already working on her case, and I certainly stand by that opinion.
You can bash away all you want, for all I care, mr. Passer By.

Oh okay, maybe you've been brought up to believe that telling someone to shut their piehole is good manners. My bad

 

[jenniferfrench]

Thanks for those who have posted just how much money these wins involved, from what I can see we have two players whom accumulated wins of over 868,000 Euro`s, an average return of 434,000 Euro`s per player, it is reported there were 6 players in total, so taking what little evidence we have it is suffice to say that the amount won could be around 2.6 million Euro`s, let`s skim over the sparse evidence.......

1). There are many casinos that have the slot in question in their portfolio of slots, as of yet there are no other casinos reported to have suffered this malfunction, so it appears that Sky Vegas was the only casino affected.

2). All six players were using Euro`s as their default currency.

3). All were playing the exact same slot at identical times using hit and raise strategies, using Euro`s.

4). Sky Vegas are the only entity whom knows those affected betting patterns and possible irregularities - Including bet stakes and games that would be played during a normal session for them.

5). When registering at any casino it is written in their respective T&C`s that monies won resulting from software malfunctions will be null and void.

6). The above includes hacking also.

7). There would have been a cooling off period between the time of withdrawal and the confiscating of funds by Sky Vegas, during this time the players who won would be in a state of euphoria after a once in a lifetime win of this magnitude, although it is not mandatory to post screenshots of wins totalling upto and over of half a million Euro`s, it is pretty much par for the course that these wins could be broadcast all over the internet curtsy of gambling related websites or the main Sky site, were there any screenshots of these hits posted anywhere?, if so, where?

8). Of course it is possible that this odds defying anomaly could have occurred perfectly legitimately, but, were there other players playing the exact same time using other currencies whom were not affected (this appears to be the case as they have listed this as a preference), thus causing Sky security personnel to have grave enough concerns to confiscate winnings pending an official enquiry?.


This scenario can only have 3 possible endings........

A). It was a software malfunction meaning that Sky were well within their rights to confiscate the winnings (check their T&C`s).

B). It was not a case of a software glitch or hacking - Players will receive their winnings.

C). It was proved to be that the relevant wins were induced via some form of hacking.

As bad as this case appears, Sky are well within their rights to have taken the course of action they have undertaken.

Of course their T&Cs will conveniently cover them.

This recent fiasco confirms that their games software isn't being tested and/or regulated properly. Something they loudly claim. It appears the AGCC need regulating as they obviously aren't doing their job properly. I've always wondered how an organisation that has a variety of glaring typos at its website could be expected to regulate anything.

Ultimately, who on earth would ever want to use a site again where if, and it's a very big "if" at Sky Vegas, you just happen to win a substantial amount there is every possibility you won't actually receive your winnings because something "malfunctioned"?

I'd also be interested to know how many players at Sky Vegas have ever had money refunded due to a "malfunction".

 

[Seventh777]

Of course their T&Cs will conveniently cover them.

If there was no malfunction nor hacking then the winners will be recompensed, this will involve intricate information from the software devs and obviously not available for us to see.

This recent fiasco confirms that their games software isn't being tested and/or regulated properly. Something they loudly claim. It appears the AGCC need regulating as they obviously aren't doing their job properly. I've always wondered how an organisation that has a variety of glaring typos at its website could be expected to regulate anything.

You are jumping to conclusions, how are the AGCC not doing their job properly regarding this matter?, in fact their silence speaks volumes afaic, they are privy to evidence unavailable for us.

Ultimately, who on earth would ever want to use a site again where if, and it's a very big "if" at Sky Vegas, you just happen to win a substantial amount there is every possibility you won't actually receive your winnings because something "malfunctioned"?

I find your reasoning very Straw Man.

I'd also be interested to know how many players at Sky Vegas have ever had money refunded due to a "malfunction".

How many players have claimed for refunds - due to malfunctions?.

 

[Jasminebed]

While I think LaHutti's choice of "shut your piehole" to convey her point unfortunate, I think the advice is sound. Leave it in the hands of your solicitor Tracy.

There is no way I'd jeopardize a win of that size by posting on the internet.

There is a possibility that the game was performing as programmed, but that an error was made by casino staff/management in setting parameters for payout, for example, payout being set to 965% instead of 96.5%. Now is that a malfunction?

I tend to stay on a game as long as it's hitting, and up my bets as my balance increases. I think that's fairly common slot player behaviour.

I'm quite appalled that funds were confiscated from the player's bank account however.

 

[happygirl999]

tracey, i for one believe what you are saying, you sound very like me and the way i play, and maybe just this once you did hit what you thought was the jackpot, i wish you all the very best in trying to receive your winnings...........

It really does not sit well with me that the casinos have all the power in judging if a payment is void or not, that really makes me think if you did hit that win it could simply be taken from you......hmmmmmm

Also there a few very interesting points on this post....as I have mentioned before, i played slots mainly on bingo sites not the main casinos, I have read with a lot of interest debates on how many spins etc it takes to hit a feature, I for one, can tell you that especially on sites I have played on where they have taken maybe 300 quid on many occasions i have got nothing in return and i have questioned if this is always bad luck....is it really possible to spin 500 times and get nothing, no feature, nothing???

I always believed that it was random thats what kept me going bk to play, now i am really not so sure.......

sorry got slighty off topic!

 

[LaHutti]

Oh okay, maybe you've been brought up to believe that telling someone to shut their piehole is good manners. My bad

aah whatever...not worth it

 

[funeral979]

A few points to consider:

Customer service told them the wins were valid after the player went to get them confirmed (if I read correctly). Then 5 hours later they said it was a malfunction. Same player says Sky was actually able to go into their bank account and retrieve their funds. Maybe this poster meant Sky was able to go into their casino account and retrieve their funds. Is it really possible in a 5 hour time frame to hit the withdrawal button and then just hours later have such a huge withdrawal (or any amount for that matter) be sitting in their bank account? Is there a pending period at this casino? Certaintly after they saw there was a supposed malfunction they stopped the withdrawal process

What is the max bet on this slot? Poster said that after "just a few spins" they were able to rack up this incredible sum. Even at 100Euro a spin this would take several jackpots to accomplish?

 

[jenniferfrench]

If there was no malfunction nor hacking then the winners will be recompensed, this will involve intricate information from the software devs and obviously not available for us to see.




You are jumping to conclusions, how are the AGCC not doing their job properly regarding this matter?, in fact their silence speaks volumes afaic, they are privy to evidence unavailable for us.



I find your reasoning very Straw Man.



How many players have claimed for refunds - due to malfunctions?.

I have to say that reading through this thread your opinion seems to have shifted on this issue?

I was a Sky customer for many years and speak from experience of dealing with their dreadful CS.

I was also using the SV Facebook the night that players were posting regarding this issue. Most of which has now been deleted. Attempting to hide public comment and opinion is scandalous.

They are a terrible organisation.

 

[Nifty29]

I think we actually know about 10% of the facts.

I also know, from experience, that some facts will have been deliberately distorted or omitted by some complainants.

Also, I think funeral raises some very pertinent questions.

What's the possibility that 6 players were just lucky enough to hit huge payouts on the same game at the same time, without there being something wrong? Don't think so.

Methinks there is foul play afoot.....

 

[PaaskeDenmark]

Oh well. Looking at it. Sky Vegas gets plenty of free media awareness now. Would not surprise me if it all turns to them paying out winnings. And then they will gain loads of new customers

 

[jenniferfrench]

Oh well. Looking at it. Sky Vegas gets plenty of free media awareness now. Would not surprise me if it all turns to them paying out winnings. And then they will gain loads of new customers

You are probably right. They are very good at manipulating things to suit their own agenda.

I think we both saw the full story unfold on Sky Vegas' Facebook.

Forgetting EVERYTHING else that has gone on, just their actions regarding freedom of speech and how they treat their customers really is a huge warning to all those potential "new players".

Last post on this issue as there seems to have been a strange shift.

 

[Seventh777]

I have to say that reading through this thread your opinion seems to have shifted on this issue?

I was a Sky customer for many years and speak from experience of dealing with their dreadful CS.

I was also using the SV Facebook the night that players were posting regarding this issue. Most of which has now been deleted. Attempting to hide public comment and opinion is scandalous.

They are a terrible organisation.

How has my opinion changed?, I have thought from the start that this is a case of foul play, and still do, whilst yours is based purely on personal conjecture, i`m afraid that if you go through life using facebook as the basis of your presumptions you`re not going to see the forest for the trees.

I`ve been a Sky customer for many years also and never had problems with their CS, I am not an avid fan of Rupert Murdoch`s work ethics but i`m not letting that cloud my judgement, you sound like you have had many poor run-ins with Sky CS over the years, but have never felt the need once to post your gripes on the largest and by far the best gambling related website out there, I find this truly amazing.

Rather than character assassinate you would do far better showing some sort of proof relating to your claims of poor CS from Sky, screenshots or logs from chat are good pointers here, for someone with a vast array of poor relations with them you bring very little to the table backing them up?, in fact your behavioural pattern with them is even more bizarre, why keep using a place you are far from happy with?.

 

[threescatters]

in b4 vinylweatherman tells his treasure island AWP story

 

[threescatters]

In all seriousness the matter I think is necessary to clarify here is the part about the removal of winnings from bank account.

Personally my opinion is that if the game genuinely did malfunction then skys t&c will cover them for voiding the win. i am not saying its necessarily right, I am just saying I think legally they will be able to do that.

However I find it hard to believe that in a matter of hours some of the figures being banded about were already in the customers personal bank accounts. If they WERE and the story about sky going in and just helping themselves back to the money out of the persons bank account then that is scandalous (and very like what betfair did in the happy hour escapde). I would say there is potentially some legal recourse there for that affected customer.

However I think we need clarification here. Personally I think it very highly improbable that that amount of money had been processed, sent and cleared into a bank account in a few hours. If we are talking crossed wires here and the money was removed from the skyvegas account then that is very different.

threescatters.

P.S. Either way skyvegas are coming off badly here, if only for the way they are handling it, but without all the facts we cannot judge either side imo.

 

[Nifty29]

in b4 vinylweatherman tells his treasure island AWP story

 

[chuchu59]

I have to say that reading through this thread your opinion seems to have shifted on this issue?

I was a Sky customer for many years and speak from experience of dealing with their dreadful CS.

I was also using the SV Facebook the night that players were posting regarding this issue. Most of which has now been deleted. Attempting to hide public comment and opinion is scandalous.

They are a terrible organisation.

In the light of more info in this thread even if 7 shifted her stance its understandable. Besides, I believe she had made clarifications. Sticking steadfastly to an opinion or thought can amount to obstinacy and 777 certainly isnt one of these.

What you should do now is to back up your opinion with more facts.

 

[LaHutti]

Just thought I'd say ... Both 777 and I have now been turned into women in this thread..... why ??
To make things clear, I absolutely adore women, but I really like being a man.
Hows about you 777 ?

 

[Seventh777]

Just thought I'd say ... Both 777 and I have now been turned into women in this thread..... why ??
To make things clear, I absolutely adore women, but I really like being a man.
Hows about you 777 ?

, I absolutely adore woman also, in fact i`d go as far to say that if I were a woman i`d be a mega lesbian .

P.S.
If any of you hot woman out there would like to verify i`m a male I have all the relevant docs .

 

[Seventh777]

in b4 vinylweatherman tells his treasure island AWP story

PMSL, IBTL .

 

[chuchu59]

Just thought I'd say ... Both 777 and I have now been turned into women in this thread..... why ??
To make things clear, I absolutely adore women, but I really like being a man.
Hows about you 777 ?

I had never gotten you wrong pal but 777's avi clouds my judgment with that pair of his/hers.

 

[Seventh777]

I had never gotten you wrong pal but 777's avi clouds my judgment with that pair of his/hers.

They`re doing exactly what it says on the tin, or in this case - the cans .

 

[jetset]

A few points to consider:

Customer service told them the wins were valid after the player went to get them confirmed (if I read correctly). Then 5 hours later they said it was a malfunction. Same player says Sky was actually able to go into their bank account and retrieve their funds. Maybe this poster meant Sky was able to go into their casino account and retrieve their funds. Is it really possible in a 5 hour time frame to hit the withdrawal button and then just hours later have such a huge withdrawal (or any amount for that matter) be sitting in their bank account? Is there a pending period at this casino? Certaintly after they saw there was a supposed malfunction they stopped the withdrawal process

What is the max bet on this slot? Poster said that after "just a few spins" they were able to rack up this incredible sum. Even at 100Euro a spin this would take several jackpots to accomplish?

I have similar concerns as this, especially regarding the alleged 'bank raid' aspect, so I had another go at Sky Vegas and was able to get a little more detail from their spokesperson:

QUOTE:
Following the malfunction of the Treasure Island game and the resulting erroneous pay outs, we contacted all affected customers to explain the situation and to apologise for this most unfortunate incident. In line with our terms and conditions and standard industry practice, we did not process those pay outs. In practice, this meant stopping payments before they reached customers’ accounts.

On background:



· We do not have access to the bank accounts of our customers and cannot therefore retrieve funds from private bank accounts

· We stopped payments as soon as the malfunction was detected

· In the event that a payment did reach a customer’s account, we discussed with them directly how to recover any money owed

 

[Nifty29]

I have similar concerns as this, especially regarding the alleged 'bank raid' aspect, so I had another go at Sky Vegas and was able to get a little more detail from their spokesperson:

QUOTE:
Following the malfunction of the Treasure Island game and the resulting erroneous pay outs, we contacted all affected customers to explain the situation and to apologise for this most unfortunate incident. In line with our terms and conditions and standard industry practice, we did not process those pay outs. In practice, this meant stopping payments before they reached customers’ accounts.

On background:



· We do not have access to the bank accounts of our customers and cannot therefore retrieve funds from private bank accounts

· We stopped payments as soon as the malfunction was detected

· In the event that a payment did reach a customer’s account, we discussed with them directly how to recover any money owed

Great info jetset

Is it the MGS treasure island or a different one?

If it is, Bryan better buy some more bandwidth before Vinylweatherman gets here...

 

[Surasanji]

Great info jetset

Is it the MGS treasure island or a different one?

If it is, Bryan better buy some more bandwidth before Vinylweatherman gets here...

At least it'll be a good read!

I still want to /know/ more. A lot of conjecture and partial truths in this thread, methinks!

And, of course, I'd love to see the Sky Rep let us know what's up here. CM is a very fair forum- The Miester is well known for being very, very straight with players and casinos both.

If anywhere online it was possible to get a 'Fair' discussion going on over this, to get the correct information 'out there' would be here.

Although... Sky would have to bring their A-Game. CM is also the toughest forum around- people here seem to know just which questions to ask.

 

[Seventh777]

I have similar concerns as this, especially regarding the alleged 'bank raid' aspect, so I had another go at Sky Vegas and was able to get a little more detail from their spokesperson:

QUOTE:
Following the malfunction of the Treasure Island game and the resulting erroneous pay outs, we contacted all affected customers to explain the situation and to apologise for this most unfortunate incident. In line with our terms and conditions and standard industry practice, we did not process those pay outs. In practice, this meant stopping payments before they reached customers’ accounts.

On background:



· We do not have access to the bank accounts of our customers and cannot therefore retrieve funds from private bank accounts

· We stopped payments as soon as the malfunction was detected

· In the event that a payment did reach a customer’s account, we discussed with them directly how to recover any money owed

Great work Jetset, and there we have it boys and girls, don`t believe everything you read on Facebook .

 

[Seventh777]

At least it'll be a good read!

I still want to /know/ more. A lot of conjecture and partial truths in this thread, methinks!

And, of course, I'd love to see the Sky Rep let us know what's up here. CM is a very fair forum- The Miester is well known for being very, very straight with players and casinos both.

If anywhere online it was possible to get a 'Fair' discussion going on over this, to get the correct information 'out there' would be here.

Although... Sky would have to bring their A-Game. CM is also the toughest forum around- people here seem to know just which questions to ask.

I imagine their investigations are still ongoing, I would put money on them having a press release when this matter is fully resolved.

Still, this is a prime example of how misinformation+Ad-hominem views can distort and twist the whole story.

 

[Seventh777]

Is it the MGS treasure island or a different one?

If it is, Bryan better buy some more bandwidth before Vinylweatherman gets here...

Between you and me, I have it on deep inside information that he has just sold the film rights to Spielberg .

 

[Seventh777]

Between you and me, I have it on deep inside information that he has just sold the film rights to Spielberg .

Just got in touch with my contact over at DreamWorks studio who smuggled out a flyer for the forthcoming Movie, looks good................

 

[vinylweatherman]

I have similar concerns as this, especially regarding the alleged 'bank raid' aspect, so I had another go at Sky Vegas and was able to get a little more detail from their spokesperson:

QUOTE:
Following the malfunction of the Treasure Island game and the resulting erroneous pay outs, we contacted all affected customers to explain the situation and to apologise for this most unfortunate incident. In line with our terms and conditions and standard industry practice, we did not process those pay outs. In practice, this meant stopping payments before they reached customers’ accounts.

On background:



· We do not have access to the bank accounts of our customers and cannot therefore retrieve funds from private bank accounts

· We stopped payments as soon as the malfunction was detected

· In the event that a payment did reach a customer’s account, we discussed with them directly how to recover any money owed

That's bullshit. There is clearly a loophole in the banking system that Betfair managed to take advantage of, so SKY could have also done so. They could also be facing problems if after this statement, one of these players is able to provide proof that the money actually appeared, then disappeared, from their bank account. They must be pretty certain this player meant their SKY Vegas account, rather than bank account, when they made the claim.

How does a random slot malfunction ONLY on Euro accounts

payout being set to 965% instead of 96.5%. Now is that a malfunction?

This is also an interesting theory, but if this is what happened here, it suggests different RTP settings are applied to different currencies, and a cock-up was made only when setting up the Euro variant. If it were a non random "compensated" game, an RTP error like this would create an "emptier", and one more than capable of giving players payouts of this magnitude in such a short space of time.

 

[Seventh777]

There is clearly a loophole in the banking system that Betfair managed to take advantage of, so SKY could have also done so.

I would imagine there are far more stringent protocols in place regarding banks and e-wallets.

 

[vinylweatherman]

I would imagine there are far more stringent protocols in place regarding banks and e-wallets.

It's the "banking code", more of a voluntary arrangement. Scammers can empty your bank account simply by getting hold of your account number, sort code, and name on the account. There is nothing in place to check that you have given specific permission for the transaction.

casinos running chargebacks on ewallets is easy, as the ewallet will return a payment made by a merchant on request, without even informing the player, let alone allowing them to dispute the matter. It is uncommon, but cases have arisen here.

During the Betfair incident, a Portuguese player was paid out, and 2 days later had the money taken back from his BANK, not Betfair account. The bank said it should not have happened, but it nevertheless DID happen because the system runs on trust. There is nothing in place to actually block such a snatch back of a transactions by the payer's bank.

It even happened to my Niece's husband over his salary payment. They paid two lots in, and then decided he was not entitled to the amount representing overtime and unused holidays, so simply took it back out of his bank account later the same day, leading to a financial "crunch" for the family. The fact this was against the banking code didn't stop it happening. It clearly CAN be done, and the reason it is done by big companies is to take the advantage in a dispute by forcing the "little person" to take the legal initiative and take the company to court, rather than the company having to go to formal dispute in order to have the "little person" accept that the money needs to be returned.

Betfair would have had to go to court in Portugal and win a case for recovery against this player, but they decided to exploit the system and snatch the money back, which left the player having to fight a dispute through the system. He was told it shouldn't have happened by his bank and the countrie's regulators, but they could do nothing to help because it HAD happened, and had no powers to order the return of the money.