keldow6608
Dormant account
- Joined
- Dec 9, 2007
- Location
- Home as usual
Sorry Im new and complaining but I didnt know this place existed.
I signed up to Skybet on the 4th December 2007. There sign up bonus for the casino was dep 100 and bet 2000 then wager another 3000 and ask for 150. This 150 would be issued as withdrawable cash. I did this and when I asked for the 150 they credited it, but then said I had to bet another 3000. Er, no this isnt what I signed up to. Here are the email exchanges
Dear
Thank you for your e-mail.
All bonuses will be non-playable and will only be converted to withdrawable funds when the value of the bonus is turned over a minimum of 20 times using your own funds.
Link Removed ( Old/Invalid)
I hope that answers your query but if you have any further questions please do not hesitate to contact us.
Kind Regards,
Oscar de Villiers
Customer Care Team
Sky Bet l Sky Poker l Sky Vegas
T: 08000 724 777
From:
Date: 08/12/2007 19:25
To: help@skybetvegas.com
Subject: RE: <> - Service Request reference: 00044590
No you are wrong. The terms changed on the night after I had joined. I have a friend who recommended your site too me. This is the text of the email you sent to them on the 4th
Thank you for your e-mail.
After wagering the required amount for the second stage of the sign up bonus, your account has now been credited with the additional 150.00GBP as stated on the website.
This will now show as part of your balance and is available for withdrawal.
Kind regards,
Rayaan Alie
Customer Care Team
Sky Bet l Sky Poker l Sky Vegas
T: 08000 724 777
The service request reference is 00041889??
Please do not insult my inteligence. You may be able to change Terms and Conditions but Under the
The Unfair Terms in Consumer Contracts Regulations 1999 any changes after entering into a contract can be to the detriment to the consumer. Any additional wagering would be to my detriment.
Like I said, please change the bonus to withdrawable. When you do I will withdraw and close my account. The attitude that you can change the terms after I have joined and compell me to them stinks
Date: Sat, 8 Dec 2007 14:35:46 +0000
From: help@skybetvegas.com
To:
Subject: <> - Service Request reference: 00044590
Dear
Thank you for your e-mail.
I can confirm that the details of the Terms and Conditions have not been altered and the wagering conditions remain the same as they have always been. Notwithstanding this, it does state that Skybet can change the conditions of any offers at any time.
Kind Regards,
Phil
Customer Care Team
Sky Bet l Sky Poker l Sky Vegas
T: 08000 724 777
From:
Date: 07/12/2007 23:53
To: help@skybetvegas.com
Subject: RE: <> - Service Request reference: 00044107
Im sorry but that is wrong. When I signed up, the Terms and Conditions clearly stated that the bonus money would be withdrawable. You changed your conditions the night/morning of 5/6th December 2007. The terms applicable when I signed p are the ones Im bound to, so please make the bonus withdrawable
Date: Fri, 7 Dec 2007 18:46:50 +0000
From: help@skybetvegas.com
To:
Subject: <> - Service Request reference: 00044107
Dear ,
Thank you for your e-mail.
After wagering the required amount for the second stage of the sign up bonus, your account has now been credited with the additional 150.00GBP as stated on the website. This will now show as non-playable and will only be converted to withdrawable funds when the value of the bonus is turned over a minimum of 20 times using your own funds.
We thank you for using Sky Vegas and wish you the best of luck!
Kind Regards,
Michelle Petrus
Customer Care Team
Sky Bet l Sky Poker l Sky Vegas
T: 08000 724 777
I have highlighted some relevant points. One being Skybets insistance that they can change their terms and conditions whenever they want and I have to fall in line and the proof that there terms were as I stated in an email my friend received from them. I joined on there refer a friend and even listed my friends user id.
Now for my sins I am a solicitor but dont specialise in contract law but did a paper on it at University, hence the quote on the UTCC 1999.
Can any one help before I issue papers
I signed up to Skybet on the 4th December 2007. There sign up bonus for the casino was dep 100 and bet 2000 then wager another 3000 and ask for 150. This 150 would be issued as withdrawable cash. I did this and when I asked for the 150 they credited it, but then said I had to bet another 3000. Er, no this isnt what I signed up to. Here are the email exchanges
Dear
Thank you for your e-mail.
All bonuses will be non-playable and will only be converted to withdrawable funds when the value of the bonus is turned over a minimum of 20 times using your own funds.
Link Removed ( Old/Invalid)
I hope that answers your query but if you have any further questions please do not hesitate to contact us.
Kind Regards,
Oscar de Villiers
Customer Care Team
Sky Bet l Sky Poker l Sky Vegas
T: 08000 724 777
From:
Date: 08/12/2007 19:25
To: help@skybetvegas.com
Subject: RE: <> - Service Request reference: 00044590
No you are wrong. The terms changed on the night after I had joined. I have a friend who recommended your site too me. This is the text of the email you sent to them on the 4th
Thank you for your e-mail.
After wagering the required amount for the second stage of the sign up bonus, your account has now been credited with the additional 150.00GBP as stated on the website.
This will now show as part of your balance and is available for withdrawal.
Kind regards,
Rayaan Alie
Customer Care Team
Sky Bet l Sky Poker l Sky Vegas
T: 08000 724 777
The service request reference is 00041889??
Please do not insult my inteligence. You may be able to change Terms and Conditions but Under the
The Unfair Terms in Consumer Contracts Regulations 1999 any changes after entering into a contract can be to the detriment to the consumer. Any additional wagering would be to my detriment.
Like I said, please change the bonus to withdrawable. When you do I will withdraw and close my account. The attitude that you can change the terms after I have joined and compell me to them stinks
Date: Sat, 8 Dec 2007 14:35:46 +0000
From: help@skybetvegas.com
To:
Subject: <> - Service Request reference: 00044590
Dear
Thank you for your e-mail.
I can confirm that the details of the Terms and Conditions have not been altered and the wagering conditions remain the same as they have always been. Notwithstanding this, it does state that Skybet can change the conditions of any offers at any time.
Kind Regards,
Phil
Customer Care Team
Sky Bet l Sky Poker l Sky Vegas
T: 08000 724 777
From:
Date: 07/12/2007 23:53
To: help@skybetvegas.com
Subject: RE: <> - Service Request reference: 00044107
Im sorry but that is wrong. When I signed up, the Terms and Conditions clearly stated that the bonus money would be withdrawable. You changed your conditions the night/morning of 5/6th December 2007. The terms applicable when I signed p are the ones Im bound to, so please make the bonus withdrawable
Date: Fri, 7 Dec 2007 18:46:50 +0000
From: help@skybetvegas.com
To:
Subject: <> - Service Request reference: 00044107
Dear ,
Thank you for your e-mail.
After wagering the required amount for the second stage of the sign up bonus, your account has now been credited with the additional 150.00GBP as stated on the website. This will now show as non-playable and will only be converted to withdrawable funds when the value of the bonus is turned over a minimum of 20 times using your own funds.
We thank you for using Sky Vegas and wish you the best of luck!
Kind Regards,
Michelle Petrus
Customer Care Team
Sky Bet l Sky Poker l Sky Vegas
T: 08000 724 777
I have highlighted some relevant points. One being Skybets insistance that they can change their terms and conditions whenever they want and I have to fall in line and the proof that there terms were as I stated in an email my friend received from them. I joined on there refer a friend and even listed my friends user id.
Now for my sins I am a solicitor but dont specialise in contract law but did a paper on it at University, hence the quote on the UTCC 1999.
Can any one help before I issue papers