Resolved SIA Casino Complaint - Account Closed

[PaaskeDenmark]

Would be nice if it was possible lol.

Seems to be strange support and security at SportsInteraction??

Just been on live chat as well. They will not help me as well.

Really no impressed!!

REFERENCE NUMBER: LTK5840413111X Please use this ticket number in any correspondence with us.
Dear xxxxx,
Unfortunately we cannot provide further details to your account closure. We do apologize for this inconvenience.
To review the Sports Interaction Terms & Conditions please click on the following link, or copy and paste the web address into your browser’s address bar: Link Removed (invalid URL)
Best regards,
Theresa
Sports Interaction Security Team
security@sportsinteraction.com
North America: 1-888-922-5575
International: +1-450-635-5575
Link Removed (invalid URL)
Established in 1997

30/07/2012
Reply ▼
xxxxxxx
To security@sportsinteraction.com
Could you give me reason in human words???

Why was it closed? I work as affiliate for you now and would like to know why??
Because I did not use it or why?

Thanks

30/07/2012
Reply ▼
Sports Interaction
To xxxxxxxx
From: Sports Interaction (security@sportsinteraction.com)
Sent: 30 July 2012 20:16:37
To: xxxxxxxxx (xxx@xxxx.com)

This message looks suspicious to our SmartScreen filters.
REFERENCE NUMBER: LTK5840413111X Please use this ticket number in any correspondence with us.

Dear xxxxx,

Sports Interaction Management has made the business decision of closing your account.
This decision was made in accordance with our Terms & Conditions.

To review the Sports Interaction Terms & Conditions please click on the following link, or copy and paste the web address into your browser’s address bar: Link Removed (invalid URL)

Best regards,

Theresa
Sports Interaction Security Team
security@sportsinteraction.com
North America: 1-888-922-5575
International: +1-450-635-5575
Link Removed (invalid URL)
Established in 1997

 

[PaaskeDenmark]

LOL this is just entertaining. Good luck playing here guys. I def will not be promoting anymore

David: Please hold on while I check into this.
you: thx
David: The account was closed in July of 2012 by our Security Team. Unfortunately it will not re-opened. We apologize for any inconvenience that this may cause.

David: As per our terms and conditions, there can be only one account per person, household or computer environment so you would not be able to open another account. For any further inquires, I suggest that you send an e-mail to security@sportsinteraction.com.

you: Yes I have already sent them several emails. They wont tell me
you: So I would like you to investigate this now please
you: or speak to someone in management who can check this

David: As it states in that message, "Sports Interaction Management has made the business decision of closing your account."



Could you please give me an answer??? As you support, Security or Management will not give me answer. I guess no one can lol.

 

[PaaskeDenmark]

I will await for answer in PM or Email.

If not then I will have to submit PAB. (LOL for not being able to have account. That is a new one Max )

 

[vinylweatherman]

I will await for answer in PM or Email.

If not then I will have to submit PAB. (LOL for not being able to have account. That is a new one Max )

Seems very odd given that you are also an affiliate. Even odder is that they are treating you like a criminal in the way they are handling this. If they will do this to you, an affiliate and business partner, they will happily do this to players with no "pull" at all. As well as no longer promoting them, you should blacklist them. You could also take this up with your affiliate manager, who will be a different branch of the company with different targets to achieve. He will see this as an issue of turning an affiliate who promotes them to one which warns players to stay away because of questionable business practices. At the very least, he will try to find out what is behind this in order to salvage the situation to the extent that you don't blacklist them.

Given that this is "security" driven, even your affiliate account might be closed on similar grounds, which will screw you out of ongoing revenue, not just an account.

 

[SIACASINO]

HI Guys,

I am looking into this now and will get back to to each of you with a PM shortly.

Thanks

Ross

Seems very odd given that you are also an affiliate. Even odder is that they are treating you like a criminal in the way they are handling this. If they will do this to you, an affiliate and business partner, they will happily do this to players with no "pull" at all. As well as no longer promoting them, you should blacklist them. You could also take this up with your affiliate manager, who will be a different branch of the company with different targets to achieve. He will see this as an issue of turning an affiliate who promotes them to one which warns players to stay away because of questionable business practices. At the very least, he will try to find out what is behind this in order to salvage the situation to the extent that you don't blacklist them.

Given that this is "security" driven, even your affiliate account might be closed on similar grounds, which will screw you out of ongoing revenue, not just an account.

 

[SIACASINO]

Hi,

Can you please PM me your username and I will look into this ASAP.

Ross

Would be nice if it was possible lol.

Seems to be strange support and security at SportsInteraction??

Just been on live chat as well. They will not help me as well.

Really no impressed!!

REFERENCE NUMBER: LTK5840413111X Please use this ticket number in any correspondence with us.
Dear xxxxx,
Unfortunately we cannot provide further details to your account closure. We do apologize for this inconvenience.
To review the Sports Interaction Terms & Conditions please click on the following link, or copy and paste the web address into your browser’s address bar: Link Removed (invalid URL)
Best regards,
Theresa
Sports Interaction Security Team
security@sportsinteraction.com
North America: 1-888-922-5575
International: +1-450-635-5575
Link Removed (invalid URL)
Established in 1997

30/07/2012
Reply ▼
xxxxxxx
To security@sportsinteraction.com
Could you give me reason in human words???

Why was it closed? I work as affiliate for you now and would like to know why??
Because I did not use it or why?

Thanks

30/07/2012
Reply ▼
Sports Interaction
To xxxxxxxx
From: Sports Interaction (security@sportsinteraction.com)
Sent: 30 July 2012 20:16:37
To: xxxxxxxxx (xxx@xxxx.com)

This message looks suspicious to our SmartScreen filters.
REFERENCE NUMBER: LTK5840413111X Please use this ticket number in any correspondence with us.

Dear xxxxx,

Sports Interaction Management has made the business decision of closing your account.
This decision was made in accordance with our Terms & Conditions.

To review the Sports Interaction Terms & Conditions please click on the following link, or copy and paste the web address into your browser’s address bar: Link Removed (invalid URL)

Best regards,

Theresa
Sports Interaction Security Team
security@sportsinteraction.com
North America: 1-888-922-5575
International: +1-450-635-5575
Link Removed (invalid URL)
Established in 1997

 

[Nifty29]

Seems very odd given that you are also an affiliate. Even odder is that they are treating you like a criminal in the way they are handling this. If they will do this to you, an affiliate and business partner, they will happily do this to players with no "pull" at all. As well as no longer promoting them, you should blacklist them. You could also take this up with your affiliate manager, who will be a different branch of the company with different targets to achieve. He will see this as an issue of turning an affiliate who promotes them to one which warns players to stay away because of questionable business practices. At the very least, he will try to find out what is behind this in order to salvage the situation to the extent that you don't blacklist them.

Given that this is "security" driven, even your affiliate account might be closed on similar grounds, which will screw you out of ongoing revenue, not just an account.

Can you show me where they intimated that he was a criminal or treated him as such? Here you go again.

A "business decision" is just that. If a casino wants to close your account, it is their right to do so, just as its your right to say "$&%# you" and play elsewhere.

Looks to me like the OP didn't do much of his own research before recommending SIA to his players.....his account was closed in July 2012, so he obviously hasn't played there since then and probably a time before.

Given it is an accredited casino, how about giving them a chance to look into the matter? It might be a misunderstanding, or maybe we don't have all the facts?

No wonder so many reps won't participate here.....first this one gets sandblasted with a complaint in a CM Special Promo area that should have been handled via PM, and then gets stuff like "blacklist" and "treats players like criminals" thrown at him without any chance to find out what happened. Honestly.

 

[Slotster!]

Can you show me where they intimated that he was a criminal or treated him as such? Here you go again.

A "business decision" is just that. If a casino wants to close your account, it is their right to do so, just as its your right to say "$&%# you" and play elsewhere.

Looks to me like the OP didn't do much of his own research before recommending SIA to his players.....his account was closed in July 2012, so he obviously hasn't played there since then and probably a time before.

Given it is an accredited casino, how about giving them a chance to look into the matter? It might be a misunderstanding, or maybe we don't have all the facts?

No wonder so many reps won't participate here.....first this one gets sandblasted with a complaint in a CM Special Promo area that should have been handled via PM, and then gets stuff like "blacklist" and "treats players like criminals" thrown at him without any chance to find out what happened. Honestly.

To be honest though mate, the player's actions/account activity aside - that's pretty shocking customer service regardless.

Any casino that basically throws a T&C's link at someone as an explanation for anything is pretty poor...

A business decision is one thing, delivering and conveying that in a fair and reputable manner is another.

 

[maxd]

(LOL for not being able to have account. That is a new one Max )

Sorry, did I miss something? What's this about an account?

 

[PaaskeDenmark]

Can you show me where they intimated that he was a criminal or treated him as such? Here you go again.

A "business decision" is just that. If a casino wants to close your account, it is their right to do so, just as its your right to say "$&%# you" and play elsewhere.

Looks to me like the OP didn't do much of his own research before recommending SIA to his players.....his account was closed in July 2012, so he obviously hasn't played there since then and probably a time before.

Given it is an accredited casino, how about giving them a chance to look into the matter? It might be a misunderstanding, or maybe we don't have all the facts?

No wonder so many reps won't participate here.....first this one gets sandblasted with a complaint in a CM Special Promo area that should have been handled via PM, and then gets stuff like "blacklist" and "treats players like criminals" thrown at him without any chance to find out what happened. Honestly.

Hi Nifty I have never advertised them yet. I only signed up to their affiliate program. Reason I said I will not be promoting a casino / program where they suddenly can close a players account without reason! (sorry let me explain I found out never got them put up, and now as I am getting better up to scratch with my sites. I though will start promoting them. And I would give them a test by making deposit soon.)

Please scratch all the rubbish above I am not thinking clear sorry. Was off yesterday as been sick from Wednesday night throwing up / being very sick. And just been back into work today. Just got home earlier and really exhausted. I am not thinking straight

I did start promoting their Sportsbook. As I did do my research on that Nifty. But I was promoting them under the Olympics in London. Special section at my forum I did. Which since was taken down. Reason I forgot about them. But NO I have never promoted their Casino. Sorry guys just not feeling well. I just don't wanna delete or change what already written. Take it as you like

Also Nifty I have given them chances back from last year. And also no I have never played there. I only opened account with them way back in time.
Reason I though could be because of inactivity. Also never made deposits there. Reason I got upset about this, if they had told me fine you never used your account and therfor we don't want you. Then fine I can accept that. But when they can't even give me explanation. And even security can't tell me reason or support will not even forward my request to management. Instead they show me it was management decision. What else can I do?

BUT yes you are right I should not had put this out in that thread. And Yes I should had tried sorting this with PM for Rep. And I am sorry about that. Will give apology out for this now and thanks to The Meister for moving post as well

 

[PaaskeDenmark]

Sorry, did I miss something? What's this about an account?

Hi Max yes I was just joking around. That I would have to make a PAB for not having an account / getting account closed without reason. This not anything to do with bonus issue or something PAB is normal about.

 

[PaaskeDenmark]

I would like to say thank you to REP here from SIASports. It has now been resolved. My account has been reopened.
But I am still curious as to why it was closed. I will ask about this and update this thread when I get response.

I just need to know why it is happening. And if there is a good explanation behind it then I will be happy. And good to know for other players out there.

 

[chuchu59]

To be honest though mate, the player's actions/account activity aside - that's pretty shocking customer service regardless.

Any casino that basically throws a T&C's link at someone as an explanation for anything is pretty poor...

A business decision is one thing, delivering and conveying that in a fair and reputable manner is another.

Very well said. It's bloody time the casinos show some respect to players. A T&C link as an explanation? Bullshit!

 

[vinylweatherman]

Can you show me where they intimated that he was a criminal or treated him as such? Here you go again.

A "business decision" is just that. If a casino wants to close your account, it is their right to do so, just as its your right to say "$&%# you" and play elsewhere.

Looks to me like the OP didn't do much of his own research before recommending SIA to his players.....his account was closed in July 2012, so he obviously hasn't played there since then and probably a time before.

Given it is an accredited casino, how about giving them a chance to look into the matter? It might be a misunderstanding, or maybe we don't have all the facts?

No wonder so many reps won't participate here.....first this one gets sandblasted with a complaint in a CM Special Promo area that should have been handled via PM, and then gets stuff like "blacklist" and "treats players like criminals" thrown at him without any chance to find out what happened. Honestly.

I would like to say thank you to REP here from SIASports. It has now been resolved. My account has been reopened.
But I am still curious as to why it was closed. I will ask about this and update this thread when I get response.

I just need to know why it is happening. And if there is a good explanation behind it then I will be happy. And good to know for other players out there.

When they come back with "security" mentioned in a deliberately evasive response to a request for an explanation, this IS "being treated like a criminal". We all accept that when "security" gets involved, the "business decision" is based on suspicion of there being a high risk of fraud on the account. If it was merely a matter of inactivity, they would have said so. They also implied suspicion of fraud when they stressed to the OP the "one account per person" aspect of the terms, and then told the OP that the account would remain closed, which is NOT the norm when an inactive account is closed, but the player decides they will play after all.

Though the account has been reopened, the failure to offer an explanation even now makes it seem they really didn't want to budge on this, but had to because they did this to the "wrong person", not a player without a voice, but an affiliate who knew the best way to air this particular grievance.

Businesses never "call a spade a spade", so it is often a matter of "reading between the lines" in order to get closer to the truth when they are issuing a load of BS, or "spin" as it is known in the PR industry.

Even without the suggestion of potential fraud, the CS provided was truly shocking given that this is an accredited casino. They gave a link to the terms, yet this was a case where terms were irrelevant, this was a decision taken outside the remit of the terms, a "special case" decision spawned by the "security department". It is also very odd that as a player the OP is considered "high risk", yet as an affiliate he is not. The CS responses also show that no proper internal appeal process was being followed, with any attempt to get a review done via normal channels being kicked back straight away with the BS canned response and link to the terms.

When judging a casino, it is how they treat players who are NOT members of a forum such as CM that really matters. It should not be the case that repeated attempts to resolve an issue through normal channels are stonewalled, yet solved within a day as soon as a rep here is involved, and then brushed aside as though it was merely a minor misunderstanding.

 

[PaaskeDenmark]

Okay though would update on this. There will not be any answers or reasons on why my account was locked / closed.

How can I be sure that my account suddenly will not be closed again, when I might have got lucky and if won big amount of money???

I never played a single cent here or any deposits. I though might had been closed because of inactivity. I would say that would be quite easy to explain with out breaking down their security measures?

Despite my player account got reopened. I have made decision to cease any affiliate work and not do any more promotions also remove anything I had already put up. I will also be requesting to have my own account closed for good again.

I will give it a last try through email to security but it will be final. I can see other players even here are getting problems with account locked. And had interesting PM from a friendly member here at Casinomeister with information.

Let this stand as well. I am not doing this as a threat or to try and put pressure onto the REP here. I am simply just updating you guys on the outcome here

Though will finish off with big thank you to our REP here. I know this is not at all his fault, he is doing a great job here. Also been doing good job with the Free Chip giveaway under special promotions. So no harsh feelings at all.

Please see answers from our REP here. Just to inform everyone who ever has problems with account closing etc. you will not get any answer on why

Re: SIA Complaint
Hi xxxxxx,

Unfortunatley not - we cannot share our internal procedures as it could compromise our security.

I hope you understand.

Thanks

Ross

Originally Posted by PaaskeDKnowUK
Hi

thanks for getting back to me.

Will it not be possible getting this info through security to my email then?

Thanks

xxxxxxx

Originally Posted by SIACASINO
Hi xxxxxxx,

I am very glad to help - with regards to the way you were treated I am sorry to hear that.

I hope you can also understand that I cannot provide you with a full explanation as we do not share our security procedures with external parties. Player security is paramount to us so I hope you can understand my position here.

Thanks

Ross

Originally Posted by PaaskeDKnowUK
Hi thanks again for getting it sorted.

BUT I would like a full explanation on this asap. Also to clear myself in forum. I don't like the way I was treated.

And for future respect and corporation also in regards to my Affiliate work and interest for safety of my players or coming players.

I need a full explanation. Also would be nice if allowed to post the response in forum thread.

Thanks

Originally Posted by SIACASINO
Hi xxxxx

Your account has now been re opened.

I hope all is ok now and you enjoy the Casino.

Thanks
Ross

I would like to say thank you to REP here from SIASports. It has now been resolved. My account has been reopened.
But I am still curious as to why it was closed. I will ask about this and update this thread when I get response.

I just need to know why it is happening. And if there is a good explanation behind it then I will be happy. And good to know for other players out there.