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I'm disapointed SIA

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ksb11, Apr 4, 2012.

    Apr 4, 2012
  1. ksb11

    ksb11 Senior Member

    Occupation:
    Personal Trainer
    Location:
    Wait'n for a payout!
    So I pm Sports Interaction this morning just to ask what kind of bank they're checks are drawn on just in case I happen ever to w/d from there. As an American I am somehow grandfathered in with an account at SIA. (This is nothing personal against the SIA rep at all). Anyway a few minutes later a pm to me asking for my user name, ect. and "I willl look into this for you" - Hours go by, no response, I'm not really thinking about it.

    A few minutes ago I receive an email from SIA

    Hi ksb

    Please allow us to take this opportunity to inform you that a decision has recently been made which affects your account's status.

    Sports Interaction Management has made the business decision of closing your account. This decision was made in accordance with our Terms & Conditions.

    We regret this decision and hope you understand our position to maintain our business, to remain profitable and to respect our Terms & Conditions.

    Sports Interaction thanks you for your business and wishes you the best of luck with your future betting endeavors.

    To review the Sports Interaction Terms & Conditions please click on the following link, or copy and paste the web address into your browser’s address bar:
    You must register/login in order to see the link..

    Best regards,

    Jordan
    Sports Interaction Security Team
    This email is not visible to you.


    That's cool but, SIA, could you maybe take the time to let me know which term I have broken? I automatically assume it's because I'm a USA player but I can't be 100% without you telling me straight up. I mean I'm a little bit bothered by the way this was handled because...

    1) My account was not closed until I inquired about withdrawals- not that bigga deal as I had no $$$ to w/d
    2) Within the last two weeks I have made $500 worth of deposits and Sports Interaction was not eager to close my account at that time

    Now like I said, I understand closing my account if it's because I'm a usa player, but, 1) Let me know if this is the reason, instead of just emailing me your terms and conditions and making me guess, and 2) Don't take my deposits!

    Back in December I chatted with CS and asked them if it was ok that I was USA and still had an account, they said it was all good. However I do not have a transcript of that chat and I guess it's is somewhat irrelevant anyway as I'm just complaining. (this was before another $700 worth of deposits in December- January)

    So, SIA, let me know if I'm missing something
     
  2. Apr 4, 2012
  3. harrys99

    harrys99 Dormant account

    Occupation:
    Bar Business/Office Management
    Location:
    Wherever I Want
    Shame on SIA for taking your deposits anyway and for the way they handled this:(
     
  4. Apr 5, 2012
  5. ksb11

    ksb11 Senior Member

    Occupation:
    Personal Trainer
    Location:
    Wait'n for a payout!
    Yea strange. This is the email they sent me only two days ago
    Dear ksb ,

    Thank you for sending your registration documents. They have been received completely and approved, so your account with Sports Interaction is now registered.



    Our Payments Team has been notified and any pending withdrawals will be audited and then processed in chronological order. If you have questions concerning your withdrawal(s), please email This email is not visible to you..

    Note that as a fully registered member of Sports Interaction your account may also benefit from higher deposit limits and faster withdrawal processing.

    Best regards,

    Bobby


    Like why would they approve my documents and fully register me and then close my account 48 hours later?
     
  6. Apr 5, 2012
  7. harrys99

    harrys99 Dormant account

    Occupation:
    Bar Business/Office Management
    Location:
    Wherever I Want
    Either some mistake has been made or this is a case of being reactive as opposed to being proactive( ie: taking your deposits with no intention of paying) Seems a layer of customer service is missing here. Lulling you in to a false sense of security?
     
  8. May 28, 2012
  9. ksb11

    ksb11 Senior Member

    Occupation:
    Personal Trainer
    Location:
    Wait'n for a payout!
    weird

    Ok, so being a little desperate for some playtime, I decide that I will try and make a deposit at Grandevegas casino, a place I have had an account at but have never made a deposit at. So, I try and log in, I cannot. I contact support and they tell me my account has been closed. I ask why. The lady tells me I did not pass security check! I don't know whats going on with all this but it's getting a little weird. Oh well. Bovada and CWC are the 2 RTG's I have always played at and they haven't said anything to me. And if those casinos read this, before you close my accounts would you please have the courtesy to call me and verify whatever it is you need to verify and I will be more than happy to comply in whatever manner you request.

    FWIW: I'm sure this is intimately related to my post in this thread concerning slotocash http://www.casinomeister.com/forums/america-beautiful/50455-hmm.html#post489781
     
    1 person likes this.
  10. May 28, 2012
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Maybe you touched a raw nerve when you asked about the banks they use for processing.

    Once they had verified your documents, they knew full well you were a "grandfathered" US player, and they gave you the all clear. You then asked "that question", and within 2 days they closed your account for a supposed breach of the terms, which is bullshit.

    The ONLY term you could have breached is being from the US, yet they had already made the business decision to keep hold of long term US players, so this term did not apply to your grandfathered account.

    Grande Vegas may simply be a "timeout" issue because you registered the account, but never used it, which means you "did not pass security", and they closed the account because it had been idle for so long, rather than for any more sinister reason.

    SIA may well be deciding even the grandfathered US accounts present too great a risk, so are getting rid of them unless they feel the player is a "trusting fool" who asks no questions, but accepts what they are given.
     
    1 person likes this.
  12. May 29, 2012
  13. ksb11

    ksb11 Senior Member

    Occupation:
    Personal Trainer
    Location:
    Wait'n for a payout!
    Thx for your response VWM, however, I cannot help but to be skeptical because my Grande Vegas acct was closed near the same time all this other 'security issue' stuff is going on with Sloto Cash, which is directly related to SIA. I would just like to know what kind of security suspicions I am raising. I think this is what is bothering me the most.
     
  14. May 29, 2012
  15. max1mike

    max1mike Dormant account

    Occupation:
    carpenter
    Location:
    USA
    maybe they are misreading your name as "KGB"...AND THEY ARE AFRAID...


    You must register/login in order to see the link.
     
    Last edited by a moderator: Dec 12, 2017
    1 person likes this.
  16. May 29, 2012
  17. ksb11

    ksb11 Senior Member

    Occupation:
    Personal Trainer
    Location:
    Wait'n for a payout!
    Man, u got me wanting to watch that movie again! Awesome scene!
     

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