- Joined
- Aug 3, 2020
- Location
- Birmingham
Thank you for taking your time to look at this and I appreciate any help in advance.
I believe that unsafe gambling practices are being allowed at Ladbrokes as there is a lack of care from yourselves. I have been self-excluded for almost 2 years now and managed to open up an account with yourselves and managed to deposit thousands. The information I signed up with is all 100 correct as to what was given to GamStop and I have attached for your reference this document used to register with GamStop with a date and Timestamp if you request this from GamStop you will receive the same document so you can clearly see no information is different also I sent you a picture of myself and my passport which was also given to GamStop but was still allowed to gamble this has ultimately affected me in a big way and caused me to loose family relationships, have severe health issues and get into thousands in debt. I believe that Ladbrokes have acted carelessly into preventing this from happening. Furthermore I spoke to 3 different live chat operators and informed them of myself exclusion some of which I have screenshot some I do not and I clearly stated I have been self-excluded but my account was never banned it was only after sending emails back and forth did you block my account. I am asking that this needs to be stopped and something needs to be done as this is a real issue that is causing harm to a lot of people. I also believe that as I should not have been allowed to gamble in the first place and my account is now blocked some deposits should be returned as there were a lot of red flags that you did not pick up on
To summarise I have checked my GamStop document and all details are exact apart from my email which I did not know was not on the original GamStop form however Ladbrokes went through a KYC verification where I had to provide my passport and bank statements proof of address which I also provided GamStop with but still they failed to close my account t and allowed me to carry on. They have replied sati g they are not going to do anything as I I tried to circumvent the system and if correct details where used they would have picked this up. I have been battli g with there customer service and complain team as I was getting no response to emails and chat operator leaving this has caused me more stress on top as its put me in a really bad place and Ladbrokes have not helped whatsoever
Click here to read the casinomeisters review of Ladbrokes
I believe that unsafe gambling practices are being allowed at Ladbrokes as there is a lack of care from yourselves. I have been self-excluded for almost 2 years now and managed to open up an account with yourselves and managed to deposit thousands. The information I signed up with is all 100 correct as to what was given to GamStop and I have attached for your reference this document used to register with GamStop with a date and Timestamp if you request this from GamStop you will receive the same document so you can clearly see no information is different also I sent you a picture of myself and my passport which was also given to GamStop but was still allowed to gamble this has ultimately affected me in a big way and caused me to loose family relationships, have severe health issues and get into thousands in debt. I believe that Ladbrokes have acted carelessly into preventing this from happening. Furthermore I spoke to 3 different live chat operators and informed them of myself exclusion some of which I have screenshot some I do not and I clearly stated I have been self-excluded but my account was never banned it was only after sending emails back and forth did you block my account. I am asking that this needs to be stopped and something needs to be done as this is a real issue that is causing harm to a lot of people. I also believe that as I should not have been allowed to gamble in the first place and my account is now blocked some deposits should be returned as there were a lot of red flags that you did not pick up on
To summarise I have checked my GamStop document and all details are exact apart from my email which I did not know was not on the original GamStop form however Ladbrokes went through a KYC verification where I had to provide my passport and bank statements proof of address which I also provided GamStop with but still they failed to close my account t and allowed me to carry on. They have replied sati g they are not going to do anything as I I tried to circumvent the system and if correct details where used they would have picked this up. I have been battli g with there customer service and complain team as I was getting no response to emails and chat operator leaving this has caused me more stress on top as its put me in a really bad place and Ladbrokes have not helped whatsoever
Click here to read the casinomeisters review of Ladbrokes
Last edited by a moderator:
"tries"? Do you mean replies? If you check your PAB Ticket I think you'll see that you do now.
