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Sands of the Caribbean

Discussion in 'Ask the Meister' started by Tony, Sep 16, 2005.

    Sep 16, 2005
  1. Tony

    Tony Banned User

    Occupation:
    Sales
    Location:
    Alabama
    Casinomeister,

    How can you reccommed Sands of the Caribbean. Their Customer Service is non existent. I have been trying to open a NO BONUS account since August 26th and all I get is >>>

    " We sincerely apologise for the delay in dealing with your request to not receive any promotions. I can assure you that the request has been put through. Please be patient for another 48 hours to process it. We will send you a confirmation email as soon as it is resolved."

    Check the e-mail trail below>>

    >Dear T,
    >
    >Hello and thank you for contacting Players Help.
    >
    >We sincerely apologise for the delay in dealing with your request to not receive any promotions. I can assure you that the request has been put through. Please be patient for another 48 hours to process it. We will send you a confirmation email as soon as it is resolved.
    >
    >We hope this attends to your enquiry. If we can be of any more assistance please feel free to contact us at anytime. We are open 24 hours per day, 7 days a week (including holidays). You can contact one of our friendly and courteous Players Help support staff (toll-free) at:
    >
    >Tel: 011-800-7777-4357 North America
    > 00-800-7777-4357 Europe (Where available)
    > ++800-7777-4357 International (Check your country's outbound dialing code)
    >
    >Fax: 00357 22 353193 International
    > 011 357 22 353193 North America
    >
    >Email: mailto:helpdesk@playershelp.com
    >
    >Kind regards,
    >
    >Elena
    >Customer Care Representative
    >Players Help
    >
    >This message, including any attachments, is privileged and may contain confidential information intended only for the person(s) named above. Any other distribution, copying or disclosure is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify us immediately by reply email and permanently delete the original transmission from us, including any attachments, without making a copy.
    >
    >-Please include this email in your response-
    >
    >
    >
    >> ---- Original Message ----
    >> From : This email is not visible to you.
    >> To : This email is not visible to you.
    >> CC : This email is not visible to you.
    >> Subject : Re: I don't want bonus [INTR:201703]
    >> Date : Mon, 12 Sep 2005 17:42:02 GMT
    >>
    >>
    >> Can anyone there do anything or should I just go to another casino??
    >> 5 days with NO REPLY to response to this e-mail will let me know I guess!
    >> I have been VERY patient!
    >> T,
    >> "Charisma B - Sands of the Caribbean Customer Care" <support@carsands.com> wrote:
    >> >
    >> >Hello T,
    >> >
    >> >Thank for getting back to me and please forgive
    >> >the delay in responding to you.
    >> >
    >> >T, after checking with our Ecash department
    >> >who is responsible for having your account blocked
    >> >they have advised that your account has not yet
    >> >been unblocked.
    >> >
    >> >Let me sincerely apologize to you for this delay as
    >> >your request was forwarded to them by me however
    >> >I am not sure what happened. They have assured me
    >> >that they are sending your account to the appropriate
    >> >person to have it processed. Therefore this will take
    >> >at least another 24 to 48 hours.
    >> >
    >> >If you wish I will suggest that you give them a call if
    >> >you want them to try and have your account done
    >> >ASAP since you had to wait so long.
    >> >
    >> >You can contact them at 011-800-0874-0274 or email
    >> >helpdesk@playershelp.com for further assistance
    >> >
    >> >Best of luck and enjoy the rest of your day.
    >> >
    >> >Happy Gaming!!
    >> >
    >> >Charisma
    >> >Customer Care Agent
    >> >The Sands of The Caribbean
    >> >charisma@carsands.com
    >> >You must register/login in order to see the link.
    >> >1-888-477-2239
    >> >
    >> >"Every day is a nice day to play"T
    >> >----------------------------------------------------------------------------
    >> >The Sands of The Caribbean is a PEAK ENTERTAINMENT property.
    >> >You must register/login in order to see the link.
    >> >----------------------------------------------------------------------------
    >> >
    >> >----- Original Message -----
    >> >From: <xxxxx@netscape.net>
    >> >To: <support@carsands.com>
    >> >Sent: Sunday, September 04, 2005 11:09 AM
    >> >Subject: Re: I don't want bonus
    >> >
    >> >
    >> >> Still waiting.
    >> >>
    >> >>
    >> >>
    >> >> "Charisma B - Sands of the Caribbean Customer Care" <support@carsands.com> wrote:
    >> >>
    >> >>>Hello T,
    >> >>>
    >> >>>Thank you for taking the time to contact us with your
    >> >>>request.
    >> >>>
    >> >>>T, as per your request we have forwarded your account
    >> >>>information to the necessary persons to have it blocked
    >> >>>from receiving bonuses. Therefore let me suggest you await
    >> >>>confirmation from them that your account has been blocked
    >> >>>before you make your deposit.
    >> >>>
    >> >>>Their office will be opened on Monday so it may take until
    >> >>>Tuesday or Wednesday before you hear back from the.
    >> >>>
    >> >>>I do hope I have attended to your inquiry. If you should have
    >> >>>any further question please feel free to let me know.
    >> >>>
    >> >>>Best of luck and enjoy the rest of your day.
    >> >>>
    >> >>>Happy Gaming!!
    >> >>>
    >> >>>Charisma
    >> >>>Customer Care Agent
    >> >>>The Sands of The Caribbean
    >> >>>charisma@carsands.com
    >> >>>You must register/login in order to see the link.
    >> >>>1-888-477-2239
    >> >>>
    >> >>>"Every day is a nice day to play"T
    >> >>>----------------------------------------------------------------------------
    >> >>>The Sands of The Caribbean is a PEAK ENTERTAINMENT property.
    >> >>>You must register/login in order to see the link.
    >> >>>----------------------------------------------------------------------------
    >> >>>
    >> >>>----- Original Message -----
    >> >>>From: <xxxxxx@netscape.net>
    >> >>>To: <support@carsands.com>
    >> >>>Sent: Saturday, August 27, 2005 9:13 AM
    >> >>>Subject: Re: I don't want bonus
    >> >>>
    >> >>>
    >> >>>>I have opened an account at Sands of the Caribbean and wish it to be marked for "NO BONUS".
    >> >>>>
    >> >>>> My account information is as follows:
    >> >>>>
    >> >>>> User Name: xxxxx
    >> >>>> Account Number: C3xxxxxx
    >> >>>>
    >> >>>> Please contact me via e-mail when it has been completed and I can make my first deposit.
    >> >>>>
    >> >>>> T,
    >> >>>> This email is not visible to you.
    >> >>>>
    >> >>>>
    >> >>>> "Sean C-The Sands of The Caribbean Customer Care" <support@carsands.com> wrote:
    >> >>>>
    >> >>>>>Hello T,
    >> >>>>>
    >> >>>>>Thank you for taking the time to contact us.
    >> >>>>>
    >> >>>>>T, yes you can have your account set up not to receive any bonuses.
    >> >>>>>After you have registered your account, simply contact us with your account
    >> >>>>>number before making your initial deposit and we will have our promotions
    >> >>>>>team
    >> >>>>>take care of it.
    >> >>>>>
    >> >>>>>Once the block has been placed on your account, you can play at your leisure
    >> >>>>>with no wagering
    >> >>>>>requirements to worry about.
    >> >>>>>
    >> >>>>>Should you have any further questions or queries, please do not hesitate to
    >> >>>>>contact us.
    >> >>>>>
    >> >>>>>Good luck, and all the best,
    >> >>>>>
    >> >>>>>Sean
    >> >>>>>Customer Care Agent
    >> >>>>>The Sands of the Caribbean* Online Casino
    >> >>>>>seanc@carsands.com
    >> >>>>>You must register/login in order to see the link.
    >> >>>>>1-888-477-2239
    >> >>>>>
    >> >>>>>"Every day is a nice day to play"T
    >> >>>>>
    >> >>>>>----- Original Message -----
    >> >>>>>From: <xxxx@netscape.net>
    >> >>>>>To: <promotions@carsands.com>
    >> >>>>>Sent: Friday, August 26, 2005 9:17 PM
    >> >>>>>Subject: I don't want bonus
    >> >>>>>
    >> >>>>>
    >> >>>>>> Is there a way to open an account without receiving promotional bonus?
    >> >>>>>> I only wish to play Roulette, but your bonus requirements do not allow
    >> >>>>>> Roulette to count toward wagering requirements.
    >> >>>>>>
    >> >>>>>> I would never want a bonus ever if it required wagering requirements. To
    >> >>>>>> me online gambling is a relaxing part-time sport just like I enjoy
    >> >>>>>> wagering on Greyhounds Races online.
    >> >>>>>>
    >> >>>>>> I could never be considered a bonus abuser. If I win I win, If I lose I
    >> >>>>>> lose.
    >> >>>>>>
    >> >>>>>>
    >> >>>>>> T.
     
    Last edited by a moderator: Sep 16, 2005
  2. Sep 16, 2005
  3. dickens1298

    dickens1298 Dormant account

    Location:
    LA, California
    Some words to the wise....

    (1) You may want to edit out your username and account #. Not sure if you'd like the entire virtual world to have access to them.

    (2) Have you called them directly? In my experiences, they've been incredibly responsive via the phone.

    (3) If it's too much trouble, you should probably just try a different casino...

    (4) Your particular request aside, I've been quite pleased with Sands. For me, their CS has always been quite responsive, and the processing of bonuses and withdrawals quite painless and fast. Hopefully Tony's experience wouldn't sour them for anyone else out there.
     
  4. Sep 17, 2005
  5. Tony

    Tony Banned User

    Occupation:
    Sales
    Location:
    Alabama
    The problem I've had with online gambling in general is that the wagering requirements don't include roulette. That's the only game I care to play.

    Trying to get a casino to wave these requirements has been another challenge. Hell they already have a house edge, what are they afraid of.

    I should have noticed I posted my account info but it's doesn't matter, I had already closed the account after never getting a response for trying to get them to restrict bonuses.


    A casino that will not even respond to an e-mail of a customer is not a casino I care to be involved with. That is piss poor Customer Service.

    Tony
     
  6. Sep 18, 2005
  7. dickens1298

    dickens1298 Dormant account

    Location:
    LA, California
    I'm unsure why you've suffered from such "piss poor" customer service - but as I've indicated before, my experiences with them have been VERY positive.

    As for why a casino would not allow roulette - the rationale is similar to the prohibition of baccarat - the presence of virtually "even-money" wagers. In short, just as a gamer could wager "player" and "banker" for baccarat, a gamer could do similarly with "black" and "red" for roulette. In short, no funds would ever be at risk - discounting the vig in baccarat and the 0 and 00 slots in roulette.
     
  8. Sep 18, 2005
  9. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    Situations like this are why I prefer to play at casinos that ask you to use a promotion code before issuing a bonus to your account. As the bonus hunter I am, I always take the free money that is available but, I still prefer to have it be my own decision rather than be forced down my throat.
     

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