Same QuickTender issue for 2nd month in a row...

[ANDE52181]

Ok, now this is really starting to get me mad. Here is the link to the issue I had last month with QT (which they did resolve within a week):

https://www.casinomeister.com/forums/threads/quick-tender-issue.34042/

This morning, I went to use my credit card to put gas in my car and my card was denied. I tried it 3 times and it was denied. I knew I had enough to cover the purchase plus any hold amount they put on the card over the purchase amount. I was confused so I payed cash and immediately checked my online credit card account when I got to work. Turns out I was charged $370 by QT for a deposit which I didn't make. I looked at last months descriptive for the charge and it was a little bit different than this months but it still states QUICKT.

I just sent them an email regarding this issue. I have full trust in them that they will do the right thing again but this is driving me crazy. How can they just charge your card? Last month I attempted to deposit and it didn't go through for some reason according to their site yet I was charged for it. This time I never even attempted to deposit. Not only that, but this charge put me over my credit limit and I was charged $45 by my bank.

I know I asked this last month but has anyone had this happen to them? I know payment processors screw up but this is crazy. I have no problem with putting money in my QT account because I will use it but when I don't expect it and it causes me to go over my credit limit that is just unacceptable.

 

[silkprint]

Yikes Ande ! I hope it gets resolved quicky . That's alot of money to have tied up for nothing during the holiday season.

 

[ANDE52181]

Yikes Ande ! I hope it gets resolved quicky . That's alot of money to have tied up for nothing during the holiday season.

Yea it is when you don't have it. Since last month I have been funding my online accounts with money transfers because I didn't want to ever have this happen again. Now I have to use the cash I have on hand for every day expenses because my CC is over the limit. Not to mention the $45 fee and possible increase in my % on the card.

I'm not to happy right now.

 

[just play]

It seems some people have no problems with QT and others always have problems. I, along with you fall into the latter.

I'm going through sorta the same problem with a clothing store

Hope this gets fixed fast for you!

 

[ANDE52181]

So I emailed support the exact situation as I explained above and than they requested my bank statement (like they did last time) except this time they also asked for my 10 digit QT account number. How can they not know my account number after I emailed them from my registered email address???

Here is the email:

Dear XXXXXXX,

Thank you for contacting the QuickTender Help Desk.

Could you please specify your 10 digit QuickTender account number and provide us with your bank statement in order to investigate this issue as soon as you have it?

Looking forward to your reply.
Kind Regards,
Oguz
QuickTender Help Desk
[email protected]
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00

Ok so I sent the required info and than received this email:


Dear XXXXXXX,

Thank you for contacting the QuickTender Help Desk.

Could you please provide us with a phone number in order to clarify this issue? We were not able to reach you at your registered home phone number.

Looking forward to your reply.

Kind Regards,
Oguz
QuickTender Help Desk
[email protected]
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00

I had a missed call at my number on record with them, which I'm assuming was QT because it was a foreign number. So I emailed them confirming the number on record was in fact correct. Do I really need to clarify the problem?? I think it's straight forward, they charged my card account not once but twice in the last month without authorization and for different amounts. Is it me or am I missing something here? Not to mention its been over 2 hours and they haven't called back.

 

[felicie]

QQ

That is a bummer ande geez. But the fact that they called you might mean they are going thru their own security steps to identify and secure your account and hopefully straighten it out quickly. It'll be interesting to see who pays the $45 but my guess is either you or qt. good luck.

 

[LonelyHearts]

Ok, now this is really starting to get me mad. Here is the link to the issue I had last month with QT (which they did resolve within a week):

https://www.casinomeister.com/forums/threads/quick-tender-issue.34042/

This morning, I went to use my credit card to put gas in my car and my card was denied. I tried it 3 times and it was denied. I knew I had enough to cover the purchase plus any hold amount they put on the card over the purchase amount. I was confused so I payed cash and immediately checked my online credit card account when I got to work. Turns out I was charged $370 by QT for a deposit which I didn't make. I looked at last months descriptive for the charge and it was a little bit different than this months but it still states QUICKT.

I just sent them an email regarding this issue. I have full trust in them that they will do the right thing again but this is driving me crazy. How can they just charge your card? Last month I attempted to deposit and it didn't go through for some reason according to their site yet I was charged for it. This time I never even attempted to deposit. Not only that, but this charge put me over my credit limit and I was charged $45 by my bank.

I know I asked this last month but has anyone had this happen to them? I know payment processors screw up but this is crazy. I have no problem with putting money in my QT account because I will use it but when I don't expect it and it causes me to go over my credit limit that is just unacceptable.

Happened to me 3 times with QT. I dont used them anymore. At first they refunded mines plus gave me alittle extra. 2nd time wasnt much of a deal. 3rd time they processed some rejected deposits anyways. And claimed that it went thru and was credited to my account. It wasnt! I closed my account. I willing to bet they tell you what the told me the 3rd time.

 

[ANDE52181]

Happened to me 3 times with QT. I dont used them anymore. At first they refunded mines plus gave me alittle extra. 2nd time wasnt much of a deal. 3rd time they processed some rejected deposits anyways. And claimed that it went thru and was credited to my account. It wasnt! I closed my account. I willing to bet they tell you what the told me the 3rd time.

Yea that seems to be the way it's going. Here are the two emails I received from them so far today.

At 2AM EST:

Dear XXXXXXX,

We are going to give you a call at 09:00 AM EST (currently it's 02:00 AM at your location). If you are available before 09:00 AM please let us know by replying to this email.

Kind Regards,
Oguz
QuickTender Help Desk
[email protected]
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00

So I didn't respond to this email because I was working and didn't check my email when I got home at 5AM. They did call me around 9AM because when I got up I had a missed call. So I checked me email and read the above email plus the additional email below that was sent at 9:59AM EST:

Dear XXXXXXX,

We tried to call you twice at 09:00 AM EST today but could not reach. In order to investigate this issue we need to receive the original bank statement as opposed to the online screenshot. Could you please scan the bank statement once you have it from your bank and send to [email protected]?

Please note that there is no record of a credit card deposit attempt at your QuickTender account in November (you may see this under REPORTS section on the left hand menu after logging into your QuickTender) thus we assume that your card is being used out of our system. We were also not able to locate the $210.00 charge in our system which was charged at your bank account back on October 8th but we have credited your QuickTender account assuming that there was a kind of system error. Now we are sure that this was not the case.

Could it be that you are using your credit card at Totebet's site (or at any other online gaming merchant's site) to deposit into your casino account you have with them? Please provide us as much information as you can about your card usage at gaming sites since you are clearly not using your card for depositing at QuickTender's site and we would like to get to the bottom of this issue to find out how come the transactions appear with our descriptors at your bank statement.

If you would like to discuss this issue on the phone, we may give you a call on Friday at 09:00 AM EST (or earlier but not later).

Looking forward to your reply.
Kind Regards,
Oguz
QuickTender Help Desk
[email protected]
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00

Ok so now I'm pissed. Here is my response email sent at 11AM EST:

Oguz,

Let me explain this to you because now I'm getting mad.

1. I'm not waiting to receive my bank statement because that could take another week. The screen shot should be more than enough visual evidence. This charge caused me to go over my credit limit and has restricted my card balance. Either you credit my QT account or send the money back to my card, either one will do. Once I'm refunded the money I will be deleting this card from my QT account.
2. There is some kind of mistake in your system because I didn't make either transaction. The only time I attempted to deposit on your site, back in October, it was for $140 and a few days later my card was charged for the $210. Now this month, I never attempted to deposit at all and was hit with this $370 charge. Somewhere in your system there is either another person with the same name or my account is getting crossed up with someone else's transactions.
3. No I haven't used my card recently on Totebet or any other online gaming merchant.
4. When you email me at 2AM EST time I'm working and the second I get home, around 5AM, I go directly to bed. As a result when you call me at 9AM I will be unable to answer my phone because it is off.

I'm expecting you will resolve this today otherwise I'm going to have to take further action. Waiting the entire weekend for you to resolve this will be negligent on your part and unacceptable. I understand computer systems screw up and things happen but either your system isn't secure or there is a glitch and these transactions are slipping through the system.

I will be awaiting your response.

To make a long story short it seems as if QT is now going to steal my money. To me sounds like credit card fraud. I will retract these statements if/when they resolve this.

Are there any QT Representatives on here?

 

[felicie]

I am assuming you did go to your qt account and look at your 'Reports'??

 

[ANDE52181]

I am assuming you did go to your qt account and look at your 'Reports'??

Yea of course. That was what really pissed me off, him telling me how to view my reports like I'm an uneducated computer iliterate. I clearly stated in my email to him the I DIDN'T even attempt to deposit this time and yet my card was charged. Obviously nothing is going to show up in the report because I didn't want to deposit but seeing as I was charged I want the money in my account or sent back to my card (which I doubt they will do because I'm from the US). I finally got in touch with someone through their online chat and am awaiting response now.

 

[LonelyHearts]

I had to close my checking account. They simply refused to credit me back. The bank is gonna look at your history of depositing with them; and more than likely take their side. But please what ever you do. Close your bank account. Its gonna happen again. If you want to keep QT. Get a prepaid card and register it. Don't trust QT again with your banking information. They are using processors over in the middle east and something isnt right about it.

 

[ANDE52181]

They simply refused to credit me back. The bank is gonna look at your history of depositing with them; and more than likely take their side. QUOTE]

I'm hoping that I don't have to do a chargeback which would be the only way my bank would get involved. I know what you're saying, if I need to do a chargeback they are going to question the transaction and more than likely reverse the transaction later on down the road. If QT credits my QT account or just reverses the transaction to my CC card than I will thankfully not have to get my bank involved.

 

[felicie]

I'm sorry I didn't mean to insult you, I just know when I get real upset sometimes I pass right over the usual steps. I am sure they will straighten this out for you just like they did the last time.

 

[LonelyHearts]

I'm sorry I didn't mean to insult you, I just know when I get real upset sometimes I pass right over the usual steps. I am sure they will straighten this out for you just like they did the last time.

The best bet is for the OP is to disconnect any and all bank accounts to his QT account. It's bound to happen again. Get a reloadable Netspend card. Its cheaper and alot less hassle.

 

[ANDE52181]

The best bet is for the OP is to disconnect any and all bank accounts to his QT account. It's bound to happen again. Get a reloadable Netspend card. Its cheaper and alot less hassle.

Following the issue last month, the $210 unauthorized charge to the same credit card on file with QT, I logged into my QT account to delete the card from my "Payment Options" yet I couldn't. There is an "X" next to the bank accounts/credit cards registered to your QT account that you can click to delete them but there isn't one next to this credit card. Bottom line, it wouldn't let me delete it. Of course I figured it was a one time incident, so I didn't pursue deleting it with support. I have a Netsepend card, the only reason I opened up a QT account was to take advantage of their wire withdrawals.

Well here is a shady update to this situation. I awoke this morning to this email.

6:25AM
Dear XXXXXXX,

Thank you for contacting the QuickTender Help Desk.

Please be informed that, your issue has been registered and forwarded to the Security Department. Security Team is going to get in contact with you.

Please feel free to contact us should you require any further assistance.

Kind Regards,
Oguz
QuickTender Help Desk
[email protected]
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00

Ok great but what took so long for security to look at it?

Shortly after at 6:40AM I receive this email from QT security:

Dear XXXXXXX,

In order to investigate this issue we need the copy of your paper credit card statement, copy of credit card ending in XXXX and a government issues photo ID.

Since we were unable to track the transactions, we are not able to reverse them either.

Thank you for your patience and co-operation.

Best regards,

QuickTender Security

[email protected]

Working hours (Mon-Fri):
GMT: 7 AM - 5 PM
PST: 11 PM - 9 AM
EST: 2 AM - 12 PM

Now I just want to point out a few shady things about this email.

1. No direct employees name from the security department.
2. As I explained in prior emails, I will not be receiving my hard copy bank statement in the mail till next week. I probably would have received it this week but with Veterans Day being a federal holiday, the delivery on mail has slowed. I normally would wait/be patient to be credited for this transaction but refuse to wait over the weekend because this charge maxed out my credit card, resulted in me being charged a $45 over the limit fee and caused the interest rate on my card to raise almost 3%.
3. I had to send in my ID when opening my QT account, why do I need to send it in again?
4. All of a sudden their times of operations at the bottom of the email change from military time to standard time?

Here was my reply email at 10:18AM:

This is completely unacceptable and I'm reporting this issue to the correct law enforcement agency unless you credit me the $370 or reverse it to the card. I supplied you with everything you should need and have been patient enough both with the first time this happened (1 week till it was resolved) and now this time. As previously stated, I will not be receiving my statement by mail for at least another week and being that you wont reverse the transaction or credit me for it you have thus received/profited from stolen money. I will definitely NOT being sending you a copy of my photo ID as I do not trust your site with it after the way you have handled this situation. Sending a copy of the credit card is not a problem but I will be canceling the card before doing so just to prevent it from being misused. If you want me to download a monthly statement online and send that I have no problem with that either.

Please let me know if you would like a copy of JUST my credit card and online statement to resolve this TODAY, or else you can forget it and I will have to go about handling situation the way I truly didn't want.

It must be a real good/profitable business practice to have your payment processors all over the world try to sneak through/double up transactions on customers in hopes they don't notice so you boost your revenue figures.

I'm eagerly awaiting your response,

XXXXXXX

This was their response which I just received at 11:49AM:

Dear XXXXXXX,

The reason we have asked for documentation is by any means to inconvenience but to be able to speed up the investigation process and resolve this issue in a timely manner.

As we are not able to track the transactions on our end, we need the documentation displaying the charges you have or have not conducted, so we can provide a proof to our processor and escalate the matter with them.

As per our Terms of Use we do not accept onlince screenshots.

When sending the copy of credit card you may blank out the middle numbers.

We can assure you that our aim to resolve this issue is no less than yours, and we will make any arrangements for reimbursement should the error incurred on our end.

Thank you for your patience and co-operation.

Best regards,

QuickTender Security

[email protected]

WORKING HOURS FROM MONDAY TO FRIDAY:

GMT: 7 AM - 5 PM
PST: 11 PM - 9 AM
EST: 2 AM - 12 PM

What a joke. So what happens if an issue like this occurs in the beginning of a customers billing cycle? are they supposed to wait a whole month to receive their card statement before they can expect reimbursement?

Also, how does having another copy of my ID help "speed up the investigation process"?

The last kick in the nuts is the fact that they sent this response 10 minutes before they are gone for the weekend. Notice the BIG CAPITAL LETTERS they used listing their working hours in the last email? Scroll up and see the difference from the original email from security, the format is completely different. What a sneaky/shady way of holding me off for the weekend.

I was recommending this site to everyone and their mother even after last months debacle but now I can honestly say I wouldn't recommend using this poorly run site even to people I can't tolerate.

I'm open to any suggestions. Also, is there a way to escalate this issue within the Casinomeister community to have QT flagged as rogue for the time being until they resolve this issue? If they even do.

 

[ANDE52181]

Now I'm locked out of my account as if I did something wrong. Funny thing is that I was locked out right after my last post in this forum.

Here is a helpful conversation with online support:

QuickTender Live Support: Welcome to QuickTender Live Support, you are chatting with Denis. How can I help you?
XXXXXXX: why am I locked out of my account?
QuickTender Live Support: Can I have your QuickTender account number please?
XXXXXXX: I don't know it because I dont have it written down and can't log in to my account
XXXXXXX: hello? what other info can I give you?
QuickTender Live Support: Please resend your query to [email protected] and you will be assisted.

 

[lots0]

Just a suggestion...

You don't have to close your bank account.
Have you ever tried to have your CC replaced?

If you tell the bank that you lost, destroyed or just want to stop an automated/vendor transfer from your card, they will issue you a new card... With a NEW card number and NEW security codes.

After the new card is issued, none of the old automated transfers that were in place with your old card will work, so there will not be any automated transfers from your bank account until you have given the new card number and security code to the folks you want to have access to your bank account.

I have my cards replaced all the time, just for the extra security.

 

[ANDE52181]

Just a suggestion...

You don't have to close your bank account.
Have you ever tried to have your CC replaced?

If you tell the bank that you lost, destroyed or just want to stop an automated transfer from your card, they will issue you a new card... With a NEW card number and NEW security codes.

After the new card is issued, none of the old automated transfers that were in place with your old card will work, so there will not be any automated transfers from your bank account until you have given the new card number and security code to the folks you want to have access to your bank account.

I have my cards replaced all the time, just for the extra security.

Thanks for the post. I did just that this morning, called my bank and told them I lost my card. They cancelled that card and are sending me a new one.

With that said, it doesn't change the fact that this latest charge (plus the $45 over limit fee-total of $415) has maxed out my credit card account and caused my interest rate to rise. I think it's completely unfair that QT refused to credit my QT account or send a credit to my card (which they can't now because it's cancelled) and make me wait till I receive my hard copy bank statement to send them as proof. This has seriously put me in a bind until it gets resolved and with bills to pay I'm not happy. Plus, they locked me out of my QT account with no explanation why. I didn't even initiate a chargeback!

 

[LonelyHearts]

Thanks for the post. I did just that this morning, called my bank and told them I lost my card. They cancelled that card and are sending me a new one.

With that said, it doesn't change the fact that this latest charge (plus the $45 over limit fee-total of $415) has maxed out my credit card account and caused my interest rate to rise. I think it's completely unfair that QT refused to credit my QT account or send a credit to my card (which they can't now because it's cancelled) and make me wait till I receive my hard copy bank statement to send them as proof. This has seriously put me in a bind until it gets resolved and with bills to pay I'm not happy. Plus, they locked me out of my QT account with no explanation why. I didn't even initiate a chargeback!

I knew this would happen. I told you earlier in my post. So you know im not lying. If you got you bank account registered for wire withdrawal. Go change accounts. QT is very Shady. Once your credit cards are cancel and they can't debit them. You may start seeing little small charges coming out your checking. Trust Me I had to fight these guys. I have the emails to prove it.

 

[ANDE52181]

I knew this would happen. I told you earlier in my post. So you know im not lying. If you got you bank account registered for wire withdrawal. Go change accounts. QT is very Shady. Once your credit cards are cancel and they can't debit them. You may start seeing little small charges coming out your checking. Trust Me I had to fight these guys. I have the emails to prove it.

They seriously need to be thrown out there as Rogue right now because of the way they are handling this. I had no intentions of depositing online this week with them. Be as it may, I would be fine if they just credited my account so I could move it off their site, this way I know atleast I'm not gonna lose the money.

This is causing me a serious headache and problems. They seem to think it's no big deal that they maxed out my CC, caused me to be charged a fee and increased my interest rate on my card for having surpassed my limit. These are serious things that I have to deal with. Plus not having access to that $370 on my card is causing me some hardships right now because I have bills due and I normally use my card for day to day things like gas and food.

Just ridiculous and wrong.

 

[LonelyHearts]

They seriously need to be thrown out there as Rogue right now because of the way they are handling this. I had no intentions of depositing online this week with them. Be as it may, I would be fine if they just credited my account so I could move it off their site, this way I know atleast I'm not gonna lose the money.

This is causing me a serious headache and problems. They seem to think it's no big deal that they maxed out my CC, caused me to be charged a fee and increased my interest rate on my card for having surpassed my limit. These are serious things that I have to deal with. Plus not having access to that $370 on my card is causing me some hardships right now because I have bills due and I normally use my card for day to day things like gas and food.

Just ridiculous and wrong.

Its not QT per say that is doing it. It's their middle eastern processor who has your card number that is dipping into your account. I have dealt with this issue time again. LOOK, MORE THAN LIKELY QT WILL NOT GIVE YOU YOUR MONEY BACK THIS TIME AROUND. Close your account, depost with Netspend and accept a check or bank wire directly from the casino.

 

[ANDE52181]

Its not QT per say that is doing it. It's their middle eastern processor who has your card number that is dipping into your account. I have dealt with this issue time again. LOOK, MORE THAN LIKELY QT WILL NOT GIVE YOU YOUR MONEY BACK THIS TIME AROUND. Close your account, depost with Netspend and accept a check or bank wire directly from the casino.

I completely understand what you're saying but...that doesn't make it right and they can't be allowed to get away with it.

Look I don't think QT is out to steal money from me, especially not a small amount to them like this but...there is obviously a flaw in their system with their processor and they're responsible for all transactions that are processed. They can't just pass the blame to their processor and not reimburse the customer because their processor denies any wrong doing. If the processor screws up and doesn't admit to it, QT needs to step up and make it right for the customer, even if they have to eat the money. Especially when the customer supplies all evidence and has provided everything asked for.

 

[LonelyHearts]

I completely understand what you're saying but...that doesn't make it right and they can't be allowed to get away with it.

Look I don't think QT is out to steal money from me, especially not a small amount to them like this but...there is obviously a flaw in their system with their processor and they're responsible for all transactions that are processed. They can't just pass the blame to their processor and not reimburse the customer because their processor denies any wrong doing. If the processor screws up and doesn't admit to it, QT needs to step up and make it right for the customer, even if they have to eat the money. Especially when the customer supplies all evidence and has provided everything asked for.

You got a lot to learn. There are only a few processors that will process USA ewallets. Let's say QT has 1 million us customers. These Middle Eastern Processor decides they want to buy a Mercedes. Dip in a few thousands accounts (This is not a percent of QT customer base). $30 or $40 and you got a free Mercedes. What will QT do? Nothing! Go alone with the game. Because they make plenty of Money of the fees from US customers. So they sweep it under the rug. Why? Because they need this processor. Last time I checked my statement the charges was coming from Dubai.

Im retired from a big phone company. You know what we used to do? Find a list of customers who doesn't pay a monthly repair fee. We shut off their phone from headqtrs. The customer then thinks he/she has phone trouble. They call and have to pay us $50-$80 to have a repair man come out to there home. Can you imagine the money the phone company was making?

 

[ANDE52181]

I received a response this morning from QT Security as to why my account was locked being as I did nothing wrong.

Here is the email:

Dear XXXXXXX,

Your account is locked since it is under investigation.

This procedure will be continued once you have provided us with the requested documentation.

Thank you for your patience and co-operation.

Best regards,

QuickTender Security

[email protected]

Working hours (Mon-Fri):
GMT: 7 AM - 5 PM
PST: 11 PM - 9 AM
EST: 2 AM - 12 PM

Ok...my credit card gets charged not once but twice when I didn't initiate either deposit yet I'm under investigation?

Needless to say, I received my credit card statement today in the mail and will be scanning it and emailing it along with a scanned copy of both my Drivers License and Credit Card that was erroneously charged.

I will update accordingly.

 

[felicie]

On the other hand ande they are saying they have NO record anywhere of the transaction you are speaking of and if you did as you said and looked at your own reports at qt then you know if that amount exists or not. If they show no transaction, there is none to credit back. I don't mean to be rude but if you don't trust qt then go to bank that issued cc and have them show you who the heck they paid that money out to and then send a copy of that to qt. There is something rotten in Denmark here but having a stroke over it isn't going to do anybody any good, especially you. And although these emails seem authentic, qt does state at bottom of correspondence that your full name should be addressed at top of each correspondence so if it wasn't then I would forward that on to security@. Slinging accusations and threats at them in emails and here doesn't do anyone any good either and again, especially you; as you might have to eat your words later; again.

 

[ANDE52181]

On the other hand ande they are saying they have NO record anywhere of the transaction you are speaking of and if you did as you said and looked at your own reports at qt then you know if that amount exists or not. If they show no transaction, there is none to credit back. I don't mean to be rude but if you don't trust qt then go to bank that issued cc and have them show you who the heck they paid that money out to and then send a copy of that to qt. There is something rotten in Denmark here but having a stroke over it isn't going to do anybody any good, especially you. And although these emails seem authentic, qt does state at bottom of correspondence that your full name should be addressed at top of each correspondence so if it wasn't then I would forward that on to security@. Slinging accusations and threats at them in emails and here doesn't do anyone any good either and again, especially you; as you might have to eat your words later; again.

I totally agree with you and appreciate the suggestion. I just got home from work and emailed everything they asked for.

Under the report section in my QT account it never showed the original $140 deposit try that was declined along with the $210 deposit that was made back in October. I pulled all reports and there wasn't anything on them.

I would go to the bank and have them print me out a copy of the charge and any details behind it but I don't want them to start asking questions about the charges. I don't need this account being closed because of the type of transaction it is. I believe QT will do the right thing, I'm gonna be patient and see what they say in response to my email, hopefully I will get the money back this week. Just having this happen twice to me around this time of the year is tough and frustrating.

Thanks for the respone and input!

 

[ANDE52181]

US customers be careful of QuickTender!!!!

I received my response from QuickTender Security this morning regarding the unauthorized charge to my credit card for the second month in a row.

Here is the email:

Dear XXXXXXX,


We are writing this email with regard to your QuickTender account. This has been permanently closed in accordance with the QuickTender Terms of Service. This states that QuickTender may terminate an Agreement immediately at its sole discretion if it believes that any fraudulent, illegal or impermissible act was committed or false information was provided to QuickTender Ltd. Unfortunately, we will not be able to accept any further applications from you in the future.

It is not QuickTenders policy to allow accounts containing incorrect information to be opened for any purpose as this would be in breach of its regulatory and legal obligations.

Please contact our Security Team if you have any questions regarding this matter.

Best regards,

QuickTender Security

security@ QuickTender.com


Working hours (Mon-Fri):
GMT: 7 AM - 5 PM
PST: 11 PM - 9 AM
EST: 2 AM - 12 PM

This has completely caught me off guard. I sent them all the documents and ID they asked for and this is their response? I sent a scanned copy of my drivers license (which they already had when I opened my account), my bank/credit card statement showing the charge and the front/back of my credit card.

I'm totally confused. Are they accusing me of not being who I say I am? If so, how about I send them every form of ID I have? Such as my former college ID, Social Security Card, employee ID Card w/ picture, etc. If that isn't good enough than I can take a picture of myself holding todays newspaper, standing in front of my house, which I have lived in my entire life, and send that to them. It would be perfect because I can get the street sign in the picture too seeing as my house is on the corner. Don't be surpised QT when I'm holding the newspaper in one hand and the other hand is giving you the finger.

This is absurd. "It is not QuickTenders policy to allow accounts containing incorrect information to be opened for any purpose as this would be in breach of its regulatory and legal obligations." WHAT???? They better be damn sure they're correct when they make accusations like this because going on incorrect assumptions makes them look inadequate at what they do, not to mention poorly run.

Than I began to think... seeing as the dreaded DECEMBER 1st is coming up, is QuickTender at risk of not being able to provide services for its US customer base? I would think so seeing as banks will not accept wires from them any longer and credit card companies/banks will block transactions from them being as they participate in online gambling.

With that said, I think I can make an educated guess what is going on here. QT is going to lose their US customers because of the US legislation that takes effect on Dec. 1st. I have a sick feeling that this will lead to the end for QT. Before they go out of business, they will fraudulently charge US customers credit cards for unauthorized amounts or over charge/double bill knowing full well that there will be no way of reimbursing any customers because of the new laws in place. In response to complaints, they simply close US accounts with no explanation or for an alleged "violation of site rules" after making a lot of money off these charges. Think about it, why wouldn't QT try to make as much money as they can now, either legally or illegally, before they are completely shut out of the US market? There are no consequences for them.

This makes me sick. I did nothing wrong and didn't violate any site rules. I got taken for a ride from QT and they stole my $370. They are another example of why there needs to be serious oversight within the online gambling community. I was unjustly charged for services not rendered and they simply closed my account for no reason without reimbursement.

I highly recommend they be labeled rogue because I have a feeling this is not the last we will hear about them. If any moderator on this site would like to validate my story, please just PM me and I will supply any and all evidence I have against QT. I will go as far as I need to prove I am who I say I am and that I was fraudulently ripped off by QT.

 

[felicie]

"Please contact our Security Team if you have any questions regarding this matter."

It would appear that is your next step. I hope you are able to get some answers. (and if you don't mind my saying so ande52181 - try talking to them in a calm and civil manner. Accusations and threats wont get you anywhere)

 

[ANDE52181]

"Please contact our Security Team if you have any questions regarding this matter."

It would appear that is your next step. I hope you are able to get some answers. (and if you don't mind my saying so ande52181 - try talking to them in a calm and civil manner. Accusations and threats wont get you anywhere)

I did email them asking for a "specific" reason for my account being closed. I'm sure I will be receiving a response tomorrow seeing as the security department is closed for the day.

I was as calm and civil as someone in my situation can be. I don't like or accept being accused of something I'm not guilty of. I also don't just lay down when a company/individual attempted and succeeded to steal my hard earned money.

I also went to my bank and requested information regarding the two unauthorized transactions. My bank supplied me with printouts from their accounting department showing the transactions as cleared along with when they were initiated. I have a computer prinout showing the transactions. The bank asked me if I wanted to file an "unauthorized transaction form" but I declined telling them I was going to see if this piece of evidence got me anywhere.

We shall see but I'm not overly confident. I just want my $370. QT can close my account for all I care, I just want my money back. All they simply need to do is let me withdraw it or transfer it to a merchant and I will leave it be and never do business with them again or even speak poorly of them.

 

[felicie]

Believe me I hear what you're saying ande but I just don't see how ripping you off for such an amount could be very beneficial to the future of their own business and livelihoods and am wondering if someone else is stealing your money instead. I would certainly be cooperative with security at qt in order to clear your name/and or theirs, and let them know your willingness to be so it may be resolved. For them (qt) to even think they could just take american money and run is really a little out there don't you think? Maybe I'm just naive but qt has been much more interested in solving any problems I've had for the last year or more than my own bank whose answer to everything is to suspend my card and not tell me untill I figure it out on my own. file a claim file a claim. I don't want to file a claim, I want them just to look now and see where that fricken money went. Real simple. Do you know I could probably say Merry Christmas in a message to my bank online and their response would probably be file a claim. Think I'll do that just for the halibut. Also my bank can not seem to list debits as they come in or by date purchased or by anything that makes sense. They come in they go out again, they are in pending even thou I did the purchase 2 weeks ago - it's all just distraction I think. And I'm pretty sure they've got their own poker game going late at night as my really very simple little checking account can do amazing ups and downs at odd hours and when I am sure everything is in. Qt on the other hand, debits the minute I purchase and it is posted immediately on your 'reports'. Thats what I have faith in.
(sorry for getting a little 'out there' myself ande and I just hope we will be able to continue having these interesting discussions in the following weeks)

 

[4 of a kind]

After contacting security tomorrow and if no positive results, charge back is your only option.

 

[ANDE52181]

After contacting security tomorrow and if no positive results, charge back is your only option.

Yup and that is just what I don't want to do. Raises flags and causes more problems for me. I already canceled the card and am waiting on its replacement. By doing a chargeback my bank will begin asking numerous questions that I don't want to answer. Not to mention this card is issued through my bank which I have a checking/savings account with. All of my PStars and FTP withdrawals via Bank Wire go directly to this bank, I dont want/need the headache of my bank accounts transactions being questioned.

 

[felicie]

Absolutely and it will be interesting to see where it comes from or wont that info be available to you.

 

[ANDE52181]

Believe me I hear what you're saying ande but I just don't see how ripping you off for such an amount could be very beneficial to the future of their own business and livelihoods and am wondering if someone else is stealing your money instead.

No, no one else is stealing my money. I have the prinout from my bank which clearly shows their processor received the money. Ripping me off, along with many others could turn a nice profit if you think of it.

I would certainly be cooperative with security at qt in order to clear your name/and or theirs, and let them know your willingness to be so it may be resolved.

This, are you serious? I have done everything they have asked like a good little muppet. Send this, send that. Wait for your hard copy bank statement even if it's not coming for weeks. Send another copy of your ID. Scan your CC and send that as well....BAM your account is locked! Yea sounds like I really refuse to cooperate.

For them (qt) to even think they could just take american money and run is really a little out there don't you think? Maybe I'm just naive...

Yes, you are naive. I really do appreciate your posts but it's easy for you to sit there and tell me to be patient and just cooperate, which is all I have done, because it's not your card that is maxed out, you don't have to pay a $45 overlimit fee and your interest rate didn't go up on your card, mine did. And don't even get me started on the part where you think it's "out there" for someone stealing your "American Money". Happens everyday online. Have you failed to realize the growing number of casinos and poker rooms not honoring withdrawals????

...qt has been much more interested in solving any problems I've had for the last year or more than my own bank whose answer to everything is to suspend my card and not tell me untill I figure it out on my own.

Don't ever kid yourself that a financial banking institution lacks in any area compared to an online ewallet that supports online gambling and isn't properly regulated.

Thanks for your posts though!

 

[ANDE52181]

Absolutely and it will be interesting to see where it comes from or wont that info be available to you.

I'm sure I could get the information but it's simple what my bank will do....
credit my card for the time being than about 3 months down the road reverse the transaction and state that I did make the deposit to the site. Which is fine with me if QT would only credit my QT account for the deposit amount!!!

No, instead they just close my account and keep my money.

It's always ends the same when using your card for online gaming, banks don't believe you when you initiate a chargeback for gambling transactions.

 

[LonelyHearts]

Ande, I told you what they was doing. Felica doesn't have a clue. Quit arguing with her. Go to your bank and do a charge back. Its not going to effect your deposits at other casinos. Trust me! Go get your money from these crooks. And just use a Netspend card and cashouti via check or wire. Stop jumping thru QT hoops.

 

[felicie]

I don't know lonely, I thought we were discussing not arguing. I do have a clue about payment processors and I guarantee a charge back, intentional or not intentional will bite him in the ass somewhere down the road. But ya know what both of you? I'm a little sick of trying to be nice to a couple of narrow minded hostiles that appear to have nothing better to do than attack one of the few deposit options we Americans have left so you just do what you want and I imagine a good portion of the rest of us will just keep depositing and playing. Good luck with it ande

 

[LonelyHearts]

I don't know lonely, I thought we were discussing not arguing. I do have a clue about payment processors and I guarantee a charge back, intentional or not intentional will bite him in the ass somewhere down the road. But ya know what both of you? I'm a little sick of trying to be nice to a couple of narrow minded hostiles that appear to have nothing better to do than attack one of the few deposit options we Americans have left so you just do what you want and I imagine a good portion of the rest of us will just keep depositing and playing. Good luck with it ande

Narrow minded? HA! I have had QT do the exact samething to me several times. Im giving Ande the scoop. How about you go throw yourself into the pacific.I wouldn't care if you could never deposit another dime.