<div class="bbWrapper"><blockquote data-attributes="" data-quote="LonelyHearts" data-source="post: 330393"
class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch">
<div class="bbCodeBlock-title">
<a href="/forums/goto/post?id=330393"
class="bbCodeBlock-sourceJump"
rel="nofollow"
data-xf-click="attribution"
data-content-selector="#post-330393">LonelyHearts said:</a>
</div>
<div class="bbCodeBlock-content">
<div class="bbCodeBlock-expandContent js-expandContent ">
The best bet is for the OP is to disconnect any and all bank accounts to his QT account. It's bound to happen again. Get a reloadable Netspend card. Its cheaper and alot less hassle.
</div>
<div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div>
</div>
</blockquote><br />
Following the issue last month, the $210 unauthorized charge to the same credit card on file with QT, I logged into my QT account to delete the card from my "Payment Options" yet I couldn't. There is an "X" next to the bank accounts/credit cards registered to your QT account that you can click to delete them but there isn't one next to this credit card. Bottom line, it wouldn't let me delete it. Of course I figured it was a one time incident, so I didn't pursue deleting it with support. I have a Netsepend card, the only reason I opened up a QT account was to take advantage of their wire withdrawals.<br />
<br />
Well here is a shady update to this situation. I awoke this morning to this email.<br />
<br />
6:25AM<br />
<i>Dear XXXXXXX,<br />
<br />
Thank you for contacting the QuickTender Help Desk.<br />
<br />
Please be informed that, your issue has been registered and forwarded to the Security Department. Security Team is going to get in contact with you.<br />
<br />
Please feel free to contact us should you require any further assistance.<br />
<br />
Kind Regards,<br />
Oguz<br />
QuickTender Help Desk<br />
<a href="mailto:support@QuickTender.com">support@QuickTender.com</a><br />
Working hours (Mon-Sun):<br />
GMT: 05:00 - 21:00<br />
PST: 21:00 - 13:00<br />
EST: 00:00 - 16:00</i><br />
<br />
Ok great but what took so long for security to look at it? <br />
<br />
Shortly after at 6:40AM I receive this email from QT security:<br />
<br />
<i>Dear XXXXXXX,<br />
<br />
In order to investigate this issue we need the copy of your paper credit card statement, copy of credit card ending in XXXX and a government issues photo ID.<br />
<br />
Since we were unable to track the transactions, we are not able to reverse them either.<br />
<br />
Thank you for your patience and co-operation.<br />
<br />
Best regards,<br />
<br />
QuickTender Security<br />
<br />
<a href="mailto:security@QuickTender.com">security@QuickTender.com</a><br />
<br />
Working hours (Mon-Fri):<br />
GMT: 7 AM - 5 PM<br />
PST: 11 PM - 9 AM<br />
EST: 2 AM - 12 PM</i><br />
<br />
Now I just want to point out a few shady things about this email.<br />
<br />
1. No direct employees name from the security department.<br />
2. As I explained in prior emails, I will not be receiving my hard copy bank statement in the mail till next week. I probably would have received it this week but with Veterans Day being a federal holiday, the delivery on mail has slowed. I normally would wait/be patient to be credited for this transaction but refuse to wait over the weekend because this charge maxed out my credit card, resulted in me being charged a $45 over the limit fee and caused the interest rate on my card to raise almost 3%.<br />
3. I had to send in my ID when opening my QT account, why do I need to send it in again?<br />
4. All of a sudden their times of operations at the bottom of the email change from military time to standard time?<br />
<br />
Here was my reply email at 10:18AM:<br />
<br />
<i>This is completely unacceptable and I'm reporting this issue to the correct law enforcement agency unless you credit me the $370 or reverse it to the card. I supplied you with everything you should need and have been patient enough both with the first time this happened (1 week till it was resolved) and now this time. As previously stated, I will not be receiving my statement by mail for at least another week and being that you wont reverse the transaction or credit me for it you have thus received/profited from stolen money. I will definitely NOT being sending you a copy of my photo ID as I do not trust your site with it after the way you have handled this situation. Sending a copy of the credit card is not a problem but I will be canceling the card before doing so just to prevent it from being misused. If you want me to download a monthly statement online and send that I have no problem with that either.<br />
<br />
Please let me know if you would like a copy of JUST my credit card and online statement to resolve this TODAY, or else you can forget it and I will have to go about handling situation the way I truly didn't want.<br />
<br />
It must be a real good/profitable business practice to have your payment processors all over the world try to sneak through/double up transactions on customers in hopes they don't notice so you boost your revenue figures.<br />
<br />
I'm eagerly awaiting your response,<br />
<br />
XXXXXXX</i><br />
<br />
This was their response which I just received at 11:49AM:<br />
<br />
<i>Dear XXXXXXX,<br />
<br />
The reason we have asked for documentation is by any means to inconvenience but to be able to speed up the investigation process and resolve this issue in a timely manner.<br />
<br />
As we are not able to track the transactions on our end, we need the documentation displaying the charges you have or have not conducted, so we can provide a proof to our processor and escalate the matter with them.<br />
<br />
As per our Terms of Use we do not accept onlince screenshots. <br />
<br />
When sending the copy of credit card you may blank out the middle numbers. <br />
<br />
We can assure you that our aim to resolve this issue is no less than yours, and we will make any arrangements for reimbursement should the error incurred on our end.<br />
<br />
Thank you for your patience and co-operation.<br />
<br />
Best regards,<br />
<br />
QuickTender Security<br />
<br />
<a href="mailto:security@QuickTender.com">security@QuickTender.com</a><br />
<br />
WORKING HOURS FROM MONDAY TO FRIDAY:<br />
<br />
GMT: 7 AM - 5 PM<br />
PST: 11 PM - 9 AM<br />
EST: 2 AM - 12 PM</i><br />
<br />
What a joke. So what happens if an issue like this occurs in the beginning of a customers billing cycle? are they supposed to wait a whole month to receive their card statement before they can expect reimbursement?<br />
<br />
Also, how does having another copy of my ID help "speed up the investigation process"?<br />
<br />
The last kick in the nuts is the fact that they sent this response 10 minutes before they are gone for the weekend. Notice the BIG CAPITAL LETTERS they used listing their working hours in the last email? Scroll up and see the difference from the original email from security, the format is completely different. What a sneaky/shady way of holding me off for the weekend. <br />
<br />
I was recommending this site to everyone and their mother even after last months debacle but now I can honestly say I wouldn't recommend using this poorly run site even to people I can't tolerate.<br />
<br />
I'm open to any suggestions. Also, is there a way to escalate this issue within the Casinomeister community to have QT flagged as rogue for the time being until they resolve this issue? If they even do.</div>