Inquired via live chat regarding the May dates when RC's jackpots were hit. No response to my emailed request.
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Carter: Hi and welcome. How can I help you?
me: Hi, I saw that I got $20 for a birthday bonus so I have a little to play with. I noticed on the winners page that Robertas Castle random jackpot was hit 2 times this month!
me: What days were those?
Carter: One moment please, I'm just checking your account.
Carter: I am not sure.. we have many jackpots but, we as customer support
Carter: have no access to that info, but if you want to know
Carter: I could check it for you
Carter: it might take a while
me: Yes, I'm curious
me: Like how long?
Carter: ok one moment pls
Carter: I am sorry I don't have the info right now if you would like to come back later, I can try and find it out for for.
me: can you email it to me?
me:
[email protected]
me: ?
Carter: ok
Carter: so I can not Email something like this
me: why?
Carter: this requires from me to have an official request from the tech dept and might even requires from you to send us Email with your request
me: ok, what is the email address I should use?
Carter: I am customer support and have no access that info. pls send Email to
[email protected] and make your request again, pls specify the dates and the two games you want
me: Ok, I was just curious, didn't realize that the info had to go through channels. Thanks Carter.
me: bye