I just sent out today's newsletter. You can read the whole shebang here:
https://www.casinomeister.com/newsletters/
If you're not subscribed, you have no idea what you're missing.
Anyway, I've thrown together my thoughts about the current state of affairs concerning this issue, for those of you who care:
WORD FROM THE MEISTER
A $1.3 Million win NOT!
This industry never ceases to amaze me. If you haven't been following this story about a $1.3 million screw up, I'll give it to you in a nutshell. This player, we'll call him P21 for brevity's sake, won over a million dollars at Hamptons Casino playing Caribbean 21. In fact this player has been paid out about $60,000 dollars from several other RTG casinos and has about $70,000 sitting at Delano casino, but at the moment his Delano account is locked.
This is a lot of friggin' money.
Now the player has been accused of using software, or a "robot" to accentuate his play. This is strictly forbidden in Hampton Casino's terms and conditions. The worst thing is that this player, P21, has admitted it via a taped phone conversation. Who taped the conversation? The casino did without the player's knowledge, and the player did the same to the casino without the casino's knowledge.
Both the player and the casino have posted bits and pieces of this conversation in cyberland: P21 claiming he was hoodwinked into confessing, the casino claiming the confession is good enough. Both P21 and Hamptons casino have been thrown into a lion's den, our forum, where both positions have been turned upside down, dissected, ripped apart, sewn shut, kicked across the floor, and opened up again.
And it ain't nowhere near resolved. Question: how will this be resolved? There is no way in hell that players will let this one go. The amount of money involved is one thing, but where is the regulating entity? There is NOT one. Players of these casinos have no protection, no safety net to catch them when they fall -- and it goes both ways, the casino has no one to turn to, to prove their case. Hamptons Casino is "licensed" in Panama. Where is this "authority" that should be stepping in to solve or resolve this matter? And Hamptons casino should be kicking themselves in the fourth point of contact (an old paratrooper term), by having been licensed here. One would guess that at this stage, the casino would also approach their licensing agency to protect them against fraudulent claims, or to act as an official regulator; someone to give us an authoritative voice. But I believe the Panamanian licensing agency is about as worthless as the Costa Rican one. Prove me wrong please.
The bottom line is, no matter how convincing the tape is (and it is if you have heard the entire 30 minutes - I have), the players need to be presented tangible evidence via a trusted third party who has expertise in this matter. Unfortunately, the casino waited too long to respond; the players' trust is a fragile one. And the damage has been done: Hamptons Casino will always be remembered by the players as the casino that didn't pay a dude $1.3 million because of a stupid rule.
And a stupid rule it is. Microgaming has "robots" built into their software, allowing players to go into autopilot, grab a beer or hot cup o' java while their computer plays away. Go Vortran, go!! But what the hell, that's no fun! I play because I like to play. I use good game play and strategy; I know what I'm doing. But I also go on hunches as well. After a certain number of crappy hands, I'll up the bet 5 or sometimes 10 fold, just so long as my bankroll can handle it. WHAM I hit it big, or I end up staring at .77 cents left in my account...that's why they call it gambling.
Casinos expect this, the erring human factor. Why do you think they serve you free drinks in Vegas? Someone's got to pay the lighting bills there. I spoke to Hampton Casino's manager Ron Lewin over the phone the other day, and he explained that this is one of the reasons they do not allow robot play. He wants to ensure that it's a human on the other end, someone enjoying the casino action, someone making judgement calls - playing on hunches, someone who is likely to error in the casino's favor. This is what they do in Vegas, this is what they do at Hamptons.
This is what the industry is all about.
Even so. It's still a stupid rule. Robots can be programed to play perfect strategy, but they can still lose. They don't "see" the cards on the other side of the table, they are only there as pseudo people. But it's the casino's prerogative to have this rule. And if you break the rules, all bets are off.
Anyway, here is my take on the whole situation:
The player did something that no one can figure out - it wasn't luck - something was manipulated - that's my gut feeling. No one has ever won this much money EVER on this game. As far as I know, P21 played this game exclusively over the past few months at RTG casinos. He is the only person making these sort of winnings.
Hampton's had the same gut feeling and called P21's bluff. P21 realized that he was caught, 'fessed up, and tried to cut a deal for $300,000. But he insisted that the casino would reveal how he was caught. The casino remained tight lipped.
Next: P21's significant other may have found out later that day and commenced to kick some serious butt -- P21's. P21 was convinced to change his story.
The next day, P21 claimed to be duped -- that he was tricked into confessing -- that there is no robot -- that he has been misunderstood and taken advantage of. He was merely playing the games. And so it goes.
DaveR, a long time respected member of our forum mentioned the following scenario in our message board:
This whole thing was an inside job. One of the programmers at RTG (perhaps the developer of Caribbean 21 himself) implemented a cheat mode into the game. This programmer may have revealed this cheat mode to his best friend (computer programming buddy P21), and a robot was developed by either of them. Plans were made to split the profits if the scam worked. $1.3 MILLION is nothing to laugh at
Wow. I wonder if this has been considered by those who have been investigating the case at RTG. If so, remember you heard it here first.
Tantalizing ain't it?
What an industry. Oh, what a mess.