RTG progressive malfunction - jackpots voided

[jumboshrimp]

Sorry CM but a quick question all cmminions?
I can't find threads that I was interested in. convolution I suppose but..

Can you play TDK with bonus in play at spinpally or 32red????
Cant find it here and I am so tired of everchanging bonus terms. I Don't ever want see another clause except maybe santy

 

[Nightfly]

Also makes me wonder why "Spirit of the Inca" is the only RTG progressive jackpot game available in the Instant Play (flash version). To play all other RTG progressives you need to download the full software version of the casino.

 

[Ragnaros]

I'm definitely not accusing JC here as I know they're reputable. But I do have a general question for situations like this.

How do we know what is really a malfunction and what is a legitimate win? If a casino decides to simply not wanting to play a player on a big win, and they claim "malfunction", how do we know that compared to a legitimate malfunction? In other words, what's stopping a casino from claiming malfunctions on any wins they don't want to pay?

Honestly in this case the only reason I believed in the malfunction is the well established reputation of JC. If this exact story happened at a casino with already bad reputation, I would be extremely suspicious and would demand more answers.

Another very related question is, since casinos are using "malfunctions voids all pays and plays" rule to refuse payouts. Do they also "void" the losses when malfunctions are in the casino's favor? How would we even know that a malfunction occurred and that the player is owed money?

 

[jetset]

Still looking forward to reading RTG's explanation for this?

 

[winbig]

Still looking forward to reading RTG's explanation for this?

I wouldn't hold my breath

Even when (if?) they come out with a press release or just an explanation, I'm sure it'll be a load of BS, anyways. I'm sure we'll never know the true story behind what happened.

 

[Dinahnana]

Then why are the jackpots different amounts at various casinos (Bovada, slots.lv, etc?)

It's not like the stakes are any different....

I just checked two casinos from two separate companies and the jackpot amounts were the same.

 

[spintee]

Then why are the jackpots different amounts at various casinos (Bovada, slots.lv, etc?)

It's not like the stakes are any different....

I just checked two casinos from two separate companies and the jackpot amounts were the same.

Maybe the smaller random jackpots are different, but surely the big ones are linked?

 

[Casinomeister]

Sorry for the delay, but I had to get clearance that I am authorized to publish the statement sent out by Hastings last month:

View attachment Official Statement - Jackpot Capital - 10049109.pdf

 

[spintee]

so the max win is 300k? I sure I have seen this higher?

 

[Perez777]

 

[silcnlayc]

"He manually increased" (can he then MANUALLY decrease?) "accessed server(s)" Ta da!......I get the purty pink tin foil hat!!!!.....here is the acknowledgement that games can be manipulated randomly to all naysayers.....The point of contention was others stating they couldn't.....well...from horses mouth, THEY CAN!

Sadly, the win is no good and the players dreams are crushed (I know if I saw that win. my head would be spinning with dreams of what I would do with it)

The reply from headquarters made sense but still would hurt. Thank you CM for the info!

.

 

[Dinahnana]

This huge error on the technicians part has damaged RTG's reputation. This is a big snafu and I can't remember a time when any other provider had such an error. I did not have a whole lot of faith in RTG before but I have even less now.

I would not want to be in that technicians shoes but I have worked in a non gaming environment in the past where mistakes similar to this could easily be made (accessing wrong server by accident etc.) so I do understand what happened here. I feel bad for all the poor players who were effected by this whole situation.

It has been well documented in the past that RTG can change RTP settings upon request of an casino. RTG develops the games and tests them so it makes sense that they can manipulate the jackpot amounts in a testing environment to ensure the games are working correctly. That does not mean that individual RTG casinos can do it. This is an important point to stress I think. Saying that I would be interested to see if RTG sets up the regular random jackpots the same way with the same formula and do they do this on an individual casino basis?

I have to give kudos to Jackpot Capital who offered to give much more back to the unfortunate customer that RTG recommended.

 

[rena35]

I still don't like it. I think i had better put on my tin foil hat now before i start spouting conspiracy theories

 

[Mousey]

I still don't like it. I think i had better put on my tin foil hat now before i start spouting conspiracy theories

I don't like it either, but perhaps for different reasons.

Are there not some sort of safeguards in place? For instance, making accessing and changing the real jackpot so complicated and convoluted as to make it impossible to make such a mistake? Or perhaps require an observer/supervisor oversee the process, requiring his/her express approval (perhaps even enter a password or code unknown to the tech) before the real software is changed? I know I don't understand the ins and outs of what happened, but it shouldn't have been easy to make such a mistake.

 

[fun4all]

I feel really bad for the player here. If I was them I would accept the $1k offer. I don't think you will get better.

It is clear from the explanation RTG games can be manipulated in real time by a single person without a lot of authorisation. I am NEVER playing RTG again.

Note they admit in that release it was not a malfunction. Just that they set the jackpot higher than what they wanted it to be set at.

 

[spintee]

I feel really bad for the player here. If I was them I would accept the $1k offer. I don't think you will get better.

It is clear from the explanation RTG games can be manipulated in real time by a single person without a lot of authorisation. I am NEVER playing RTG again.

Note they admit in that release it was not a malfunction. Just that they set the jackpot higher than what they wanted it to be set at.

I knew all the time providers can set things, Give me as many tiny hats as you want but I know, I am no expert but not stupid,

I felt for the player aswell, Until you see it it will be hard to see the situation, AS many of times people have complained about winning and not get as games void, always goes in the casino favour and players are nether right in the providers eyes,

I admit mistakes may be made but come on, Testing such things as JP's should shut the machines down at least

 

[michielm1]

well, since the jackpots are capped, it w/shouldnt have been possible to win 1.7mln ...
the fact that this happened at a reputable casino, and it was a 'software provider related' jackpot anyway, i dont see the possible 'not wanting to pay scenario' as a likely one.
the explanation actually seems like a very plausible one.
that doesnt make it less f***ed up for the player who thought to have won, but what he could have seen was that in 1 spin the jackpot was close to 300K and the next spin (when he sort of won) 1.7 mln...

 

[winbig]

well, since the jackpots are capped, it w/shouldnt have been possible to win 1.7mln ...
the fact that this happened at a reputable casino, and it was a 'software provider related' jackpot anyway, i dont see the possible 'not wanting to pay scenario' as a likely one.
the explanation actually seems like a very plausible one.
that doesnt make it less f***ed up for the player who thought to have won, but what he could have seen was that in 1 spin the jackpot was close to 300K and the next spin (when he sort of won) 1.7 mln...

From their "explanation," the only thing wrong was the advertised jackpot. This doesn't take away from the fact that the jackpot was hit.

 

[gagamel]

We can stop this discussion after the RTG statement because all wins are void because there was an error. First time made by a human, but it was an error.

Case closed.

 

[winbig]

I admit mistakes may be made but come on, Testing such things as JP's should shut the machines down at least

Amen......

And as mentioned above, any more discussion would be beating a dead horse lol

 

[JAMES50]

So what I get is she hit the JP but the amount was wrong, So the whole thing gets voided? Well since the final say so is there's and no way to dispute, Take it on the chin , take the grand and don't look back.. Glad I don't play there nor those games,,, I'd rather get screwed bits at a time.....LMFAO

 

[silcnlayc]

I knew all the time providers can set things, Give me as many tiny hats as you want but I know, I am no expert but not stupid,

I felt for the player aswell, Until you see it it will be hard to see the situation, AS many of times people have complained about winning and not get as games void, always goes in the casino favour and players are nether right in the providers eyes,

I admit mistakes may be made but come on, Testing such things as JP's should shut the machines down at least

Good point...any jackpost such as this should have been taken offline before testing and all players blocked from accessing until tested...simple, yes?

.

 

[Simmo!]

Good point...any jackpost such as this should have been taken offline before testing and all players blocked from accessing until tested...simple, yes?

.

RTG have two servers: a test one that is offline and a live one that obviously isn't. The technician simply logged into the wrong server. If you have a test server it would never cross your mind to isolate games on live while you test: that's the whole reason for having one!

A test environment is also only effective if it is the exact mirror of a live environment so they would have looked identical to the technician I suspect. As someone who has worked in IT most of my life as a programmer I can totally get why this happened but it's hard to explain to someone who hasn't been involved in development why this could actually be an easy mistake to make. Where I worked (a national bank) lots of stuff like this happened on a regular basis. I could explain "legacy" systems and stuff but I'd be wasting my breath- and boring most of you to death.

Doesn't change the fact that I'd be well pissed off if this happened to me and stories like this make me think if I do ever hit a JP, the "moment" will be spoiled as I'll be instantly thinking " is this an error?".

 

[Deeplay]

My take on this. I have always steered clear of the "its rigged I tell you" line of thought and do have to believe that games from all reputable providors are random as random can be in a digitized environment. However I have always had nagging doubts about RTG and news like this does not help.

If a tech can mess on the back end and somehow force an outcome "through error" granted then what else could be done ?

The 3 different RTP settings also has always sucked with RTG who as a company will be dead in the water I rek when American finally gets its act together and allows adults to choose how they spend there leisure time and dolla.

The statement given by RTG on this tells the basic facts ... and sure human error .. but it opens up a whole raft of other questions. I know some will say here its just an error and they dont mess with the back end.... but can we now be sure ? just saying.

 

[Simmo!]

One other thing crosses my mind: it was a network progressive right? So the funds are sitting there reserved for this occurrence, presumably in a segregated pot, so why not split the pots between the players affected as way of compensation and reset the jackpots. It's not like anyone will be out of pocket because all it is doing is pulling forward the dates each will next be hit anyway. I doubt any player is going to care if they are reset either plus it's excellent PR.